UX Designer (CRO)
Contract type: Permanent
Location: Hatfield (Hybrid working – 3 days in the office)
Working hours per week: 40 hours
Level: Associate
Application Closing Date: Friday 13th March 2026
About us
Our mission is to deliver joy in every shop, through unbeatable choice, unrivalled service, and reassuringly good value.
We’re Ocado Retail, a market-leading joint venture between Ocado Group and M&S, and the world’s largest dedicated online supermarket, ocado.com. Not only is Ocado.com the only place to shop a full range of M&S food online, it’s also the home to the widest online supermarket range in the UK and champion of small, independent brands. We’re also the brains behind Zoom by Ocado, our same-day grocery delivery service.
About the team and the role
As a UX Designer, you won't just be making things look "nice" – you’ll be making them work better. You will sit at the intersection of psychology, data, and design. Your mission is to identify friction points in the Ocado customer journey and design elegant, high-performing solutions that drive measurable growth.
This role sits in the Conversion Rate Optimisation (CRO) team using data and experimentation to make our website easier to use and more effective at turning visitors into customers. We bridge the gap between marketing, merchandising and design by testing new ideas and using real human behaviour to guide our decisions. Instead of guessing, we focus on continuous improvement to make every step of the online shopping journey smoother and more successful.
What you’ll do
- Data-Driven Design: Transform requests based on user data, heatmaps, and A/B test results into intuitive wireframes and high-fidelity prototypes.
- Hypothesis Building: Partner with Product Leads and Data Analysts to run workshops and form testable hypotheses
- User Research: Conduct lean usability testing and synthesise feedback to ensure our "experiments" are grounded in real human behaviour.
- Iteration & Testing: Rapidly iterate on designs based on live experiment data. You understand that a "failed" test is just a data point for a better design.
- Cross-Functional Collaboration: Work closely with other teams across the business to maintain brand consistency and work towards joined up business goals.
Who you are
- Experience: Proven experience in UX design, preferably within e-commerce or a high-transaction digital environment.
- The "CRO Mindset": You are obsessed with performance metrics. You know that a 1% lift in conversion at Ocado's scale translates to massive impact.
- Tools of the Trade: Mastery of Figma is essential. Familiarity with experimentation tools (like Optimizely, Usertesting, or Contentsquare) is a huge plus.
- Systems Thinking: The ability to design for a complex ecosystem where a change in the "Basket" affects the "Delivery Slot" picker.
- Customer focused: You are considerate of how experiences impact customers and have knowledge of accessibility guidelines and best practices
- Communication: You can articulate the why behind a design choice to stakeholders using both qualitative stories and quantitative data.
- Experience with grocery e-commerce or complex "recurring" subscription models.
- A basic understanding of HTML/CSS to better collaborate with front-end engineers.
- Curiosity for how AI can be used to enhance your role and improve ways of working.
- A passion for food, logistics, or sustainable tech!
What’s in it for you
By joining Ocado Retail, you’ll have the chance to experience life at the world’s largest online retailer, work with an amazing bunch of people who challenge what’s possible each day, and grow your skills and career in online retail.
If that’s not enough to tempt you, you’ll also get access to loads of great benefits to sweeten the deal. Here’s a taste of what we offer:
Health & Wellbeing: Private medical insurance with option to add your family, Digital GP appointments, market-leading family policies, mental health support, discounted gym memberships, dental insurance, and more.
Spend & Save: Annual bonus scheme split between personal and business objectives, recognition with reward platform, up to 7% matched pension contributions, 15% Ocado discount, 20% M&S discount, free breakfast every day in the office, electric vehicle leasing scheme, and free shuttle bus from Hatfield station to the office.
Never miss the moments that matter: Hybrid working, 26 days holiday plus 8 flexible bank holidays, options to buy extra holiday, 2 weeks work from anywhere, and lifestyle break opportunities.
Our Hiring Process
Lucky for us, we receive a high volume of applications and genuinely appreciate the time and effort invested by every candidate. To ensure a fair and thorough process, every application is reviewed by a member of our team. If your skills and experience are a strong match, a Talent Partner will contact you to discuss the role and guide you through the next steps of our hiring process.
Your Application and AI
In the spirit of innovation, we welcome you to use AI tools in your application, just as we use them in our own business at Ocado Retail. However, as you leverage this technology, please don't lose sight of the most important element: your unique self. Your experiences, passions, and personality are what truly set you apart. Ensure that your application still authentically conveys who you are and why you're a great fit for us.
Everyone’s welcome
We’re an equal opportunities employer, which means that we make sure all potential colleagues are treated fairly and equally. We want to ensure everyone has a fair chance to apply; if you need this job description in an alternative format (e.g., larger print, different document type, etc.), please reach out to us at careers@ocadoretail.com and we'll be happy to assist you, and if you require reasonable adjustments during the recruitment process, please let us know on the application form.