Senior Category Insight Analyst
Contract type: Permanent
Location: Hatfield (Hybrid working – 3 days in the office)
Working hours per week: 40 hours
Level: Senior
Application closing date: Tuesday 17th March 2026
About us
Our mission is to deliver joy in every shop, through unbeatable choice, unrivaled service, and reassuringly good value.
We’re Ocado Retail, a market-leading, joint venture between Ocado Group and M&S and the world’s largest dedicated online supermarket ocado.com. Not only is Ocado.com the only place to shop a full range of M&S food online, but it’s also the home to the widest online supermarket range in the UK and champion of small, independent brands. We’re also the brains behind Zoom by Ocado, our same-day grocery delivery service.
About the team and the role
At Ocado, we pride ourselves on the wealth of data we have available to us. We're looking for a Senior Category Insight Analyst to extract and make sense of that data in order to help our buying teams to make the best decisions – for our customers, for our suppliers and for our business.
In this role, you'll have the chance to work on both tactical questions as well as supporting your trading team to develop their longer-term category strategies. Your day to day tasks and responsibilities will centre around scoping and completing analytical projects to better understand why customers buy what they do, and how we are able to influence their decisions. You'll become the expert in what influences Ocado’s product sales and profitability, through ranging, price and promotions.
What you’ll do
- Storytelling – taking the data and insights that you’ve found and communicating it to others in a concise and understandable way
- Influence stakeholders to make the right decisions using your insight
- Manage relationships across multiple stakeholders and teams
- Create and maintain reports in Excel and Tableau
- Understand “the question behind the question” – what is the context behind what you’re being asked to do and how will your insights be used?
Who you are
- SQL – you will either have some prior experience or an interest and eagerness to learn (we can train you)
- Significant data analysis experience
- You will have a commercial mindset and be a great problem-solver – using these skills to help answer business questions and uncover actionable insight
- Be numerate – can demonstrate their experience using large datasets and have great Excel skills
- Be a strong communicator – able to feedback their findings to a range of stakeholders across all levels
- Collaborate across teams – seeking knowledge from others and willing to share expertise
- Have a proactive approach to their work. Bringing ideas to the team on projects that would add benefit to Ocado and our customers
- Always stand up for our customers, keeping their needs front of mind
What’s in it for you
By joining Ocado Retail, you’ll have the chance to experience life at the world’s largest online retailer, work with an amazing bunch of people who challenge what’s possible each day, and grow your skills and career in online retail.
If that’s not enough to tempt you, you’ll also get access to loads of great benefits to sweeten the deal. Here’s a taste of what we offer:
Health & Wellbeing: Private medical insurance with option to add your family, Digital GP appointments, market-leading family policies, mental health support, discounted gym memberships, dental insurance, and more.
Spend & Save: Annual bonus scheme split between personal and business objectives, recognition with reward platform, up to 7% matched pension contributions, 15% Ocado discount, 20% M&S discount, free breakfast every day in the office, electric vehicle leasing scheme, and free shuttle bus from Hatfield station to the office.
Never miss the moments that matter: Hybrid working, 26 days holiday plus 8 flexible bank holidays, options to buy extra holiday, 2 weeks work from anywhere, and lifestyle break opportunities.
Our Hiring Process
Lucky for us, we receive a high volume of applications and genuinely appreciate the time and effort invested by every candidate. To ensure a fair and thorough process, every application is reviewed by a member of our team. If your skills and experience are a strong match, a Talent Partner will contact you to discuss the role and guide you through the next steps of our hiring process.
Your Application and AI
In the spirit of innovation, we welcome you to use AI tools in your application, just as we use them in our own business at Ocado Retail. However, as you leverage this technology, please don't lose sight of the most important element: your unique self. Your experiences, passions, and personality are what truly set you apart. Ensure that your application still authentically conveys who you are and why you're a great fit for us.
Everyone’s welcome
We’re an equal opportunities employer, which means that we make sure all potential colleagues are treated fairly and equally. We want to ensure everyone has a fair chance to apply; if you need this job description in an alternative format (e.g., larger print, different document type, etc.), please reach out to us at careers@ocadoretail.com and we'll be happy to assist you, and if you require reasonable adjustments during the recruitment process, please let us know on the application form.