Online Trading Manager – Ambient

Contract type: Permanent

Location: Hatfield (Blended working – 2-3 days in the office)

Level: Manager

About us

Our mission is to deliver joy in every shop, through unbeatable choice, unrivalled service and reassuringly good value. 

We’re Ocado Retail, a market-leading, joint venture between Ocado Group and M&S and the world’s largest dedicated online supermarket ocado.com. Not only is Ocado.com the only place to shop a full range of M&S food online, it’s also the home to the widest online supermarket range in the UK and champion of small, independent brands. We’re also the brains behind Zoom by Ocado, our same-day grocery delivery service. 

About the team and the role

In the Online Trading Manager role you will lead sales generation activities; and be the key cross department support working with our Commercial teams to build prioritised optimisation plans at a category level, to ensure we deliver growth through our E-commerce teams. 

You will be the E-commerce SME for the category teams and be the first ‘go to’ contact, ensuring you are facing outwards to be able to ensure continual success across both functions. 

What you’ll do

• You will be expected to build key relationships with our internal Commercial teams to ensure E-commerce metrics are front of mind in any trading and range decision making.
• Actively participate in category planning and post implementation reviews to identify key learning’s, drive decisions and influence future category trading opportunities.
• Develop trading plans across the category, utilising customer insight, performance analysis and wider marketing view to inform plans and priorities.
• Identify levers to drive the digital P&L, innovating and executing the required actions to drive growth. 
• Use expertise and experience to advise and support other functions and help identify underperforming areas from a category and technical perspective.
• Use customer data to build compelling business cases to drive market share growth.
• Utilise supplier knowledge, including M&S, to identify upcoming category and mission trends to optimise and maximise commercially ahead of the market.
• Collaborate with Trade Marketing to optimise online promotional opportunities that drive conversion and acquisition.
• Collaborate with Supplier Services and SFM to optimise media nominations, ultimately driving conversion whilst maintaining supplier investment.
• Influence and ensure teams within Ecommerce are accountable to deliver the requirements of each Category plan.
• Working with Commerical, you will upskill and spend time building knowledge of E-commerce to help support the connectivity of both teams. 
• Investigate and propose new sales generation and business efficiency opportunities.
• Identify opportunities and drive new initiatives for increasing revenue using web analytics tools to improve key performance metrics such as conversion, bounce rate, AOV and page views.

Who you are

• Commercially astute with the ability to identify business opportunities and use your innovative thinking to support growth. 
• Strong knowledge of ecommerce and associated metrics to drive a digital business. 
• Organised and great stakeholder management skills – you will have the capability to plan strategically and deliver plans through influencing cross functional teams. 
• Ability to use insights and data to make commercially driven decisions that optimise the customer experience.
• Strong communicator, influencer and problem solver. 

At Ocado Retail we’re passionate about building careers and skills by giving people access to new and diverse opportunities. If you don’t tick all the boxes above but have a curious mindset, a passion for learning and adaptable skills to bring to the role, we still want to hear from you! 

What’s in it for you

By joining Ocado Retail you’ll have the chance to experience life at the world’s largest online retailer, work with an amazing bunch of people who challenge what’s possible each day and grow your skills and career in online retail. 

If that’s not enough to tempt you, you’ll also get access to loads of great benefits to sweeten the deal. Here’s a taste of what we offer:

Health & Wellbeing: Private medical insurance with option to add your family, Digital GP appointments, market leading family policies, mental health support, discounted gym memberships, dental insurance and more. 

Spend & Save: Annual bonus scheme split between personal and business objectives, recognition with reward platform, up to 7% matched pension contributions, 15% Ocado discount, 20% M&S discount, free breakfast everyday in the office, electric vehicle leasing scheme and free shuttle bus from Hatfield station to the office.  

Never miss the moments that matter: Blended/Hybrid working, 26 days holiday plus 8 flexible bank holidays , options to buy extra holiday, 2 weeks work from anywhere and lifestyle break opportunities. 

Our Hiring Process

Lucky for us, we get loads of great applications and we really appreciate that so many people put the time and effort in to apply. To recognise that, we treat all applications respectfully and fairly. So, if yours stands out, you’ll follow our standard hiring process – one of our Talent Partners will talk you through this in an initial call. 

Everyone’s welcome

We’re an equal opportunities employer. That means that we make sure all potential colleagues are treated fairly and equally. If you require reasonable adjustments during the recruitment process, please let us know on the application form.