Trade Marketing Executive

Contract type: Permanent

Location: Hatfield (Hybrid working – 3 days in the office)

Working hours per week: 40 hours

Level: Associate

Application closing date: Friday 27th June

About us

Our mission is to deliver joy in every shop, through unbeatable choice, unrivaled service, and reassuringly good value. 

We’re Ocado Retail, a market-leading, joint venture between Ocado Group and M&S and the world’s largest dedicated online supermarket ocado.com. Not only is Ocado.com the only place to shop a full range of M&S food online, but it’s also the home to the widest online supermarket range in the UK and champion of small, independent brands. We’re also the brains behind Zoom by Ocado, our same-day grocery delivery service. 

 

About the team and the role

Ocado’s marketing is not just about subjectivity and gut feel, it’s about deep insight into what inspires our customers and what are the ways we can satisfy their needs and wants. 

From TV and Digital to Social, PR and Email, we think there’s always a way to do things better. We look for simplicity, we apply targeting and personalisation and strive to say the right thing at the right  time in the right way to every individual customer. 

Each individual in our team has their own distinct responsibility and we all have a large degree of  autonomy, which makes working here so great. We scope up commercially viable projects, create marketing and testing plans, brief creatives, measure KPIs, track performance and learn. Our work is constantly developing, fast paced, and driven by customer understanding and data. 
 

Purpose of the Trade Marketing Executive role: 

We are looking for a Customer Trade Marketing Executive to join the Customer Trade Marketing Team, to assist with delivering our Customer Marketing Plan by collaborating with wider teams to execute best in class seasonal/promotional campaigns and promotions which help drive our key commercial objectives with an empathetic understanding of our customers to maximise profitability. 

What you’ll do

• Lead campaigns from start to finish. Project manage bronze / smaller campaigns, bringing different teams from around the business along the way, and making sure campaign deadlines are met. 
• Develop a deep understanding of Ocado’s customer segments. Partner with our Insights Team and the Trade Marketing team, adding a customer focused lens to strategic briefs. 
• Write strategic customer briefs. Write strategic, creative concept and overarching briefs for smaller, seasonal campaigns, taking input from a variety of data sources to inform the campaign strategy, along with collaborating with the in-house Eat creative team to develop a campaign identity and take this through to delivery across all below the line marcomms channels (CRM, social, PR, digital, print magazine and onsite). 
• Measure campaign effectiveness. Once a campaign has been delivered, assess how well it worked by creating post-campaign analysis (working with Insights and various channel teams, as well as early insights from self-serve dashboards) and provide recommendations for improvement in the future. 
• Support the customer calendar development. Assist the Trade Marketing team in the development of future calendar changes. This could be following up with key stakeholders ensuring required work is completed or owning last minute crucial reactive campaigns. 
• Support on M&S relationship. Opportunity to support on coordinating and inputting on M&S-related campaigns. 
• Build great relationships with departments across the business, in order to deliver cross-functional and best-in-class marketing campaigns. The purpose of this team is to be the central point  between many different areas of ORL – Marketing, Merch, Buying, Insights, Sales and marketing Channels.
• Staying Ahead of the Curve: Keep up-to-date with the latest marketing trends, technologies (AI in the workplace) and best practices, particularly within the online grocery and e-commerce landscape. 

Who you are

• Always starting with the customer, to ensure planned promotions chime and capture customer engagement and attention 
• In house strategic trade marketing experience at best in class retailer or ecomm platform beneficial
• Commercial awareness and appreciation for how seasonal/promotional events drives results in digital / retail businesses 
• The ability to collaborate effectively with multiple stakeholders across a vast range of departments within Ocado Retail (ie quickly able to establish rapport, manage expectations, plan ahead and have a topline understanding of how that department operates) 
• The ability to work on / assist with multiple campaigns and projects at one time, be able to prioritise and meet deadlines
• Excellent verbal, written, and interpersonal skills
• Excellent time management, prioritisation and organisational skills
• Solution-orientated
• Proactive and initiative-taking 
• Display a love for learning and growth mindset through developing skills and challenging what’s possible 
• Confident in collaborating with multiple stakeholders across different departments

What’s in it for you

By joining Ocado Retail you’ll have the chance to experience life at the world’s largest online retailer, work with an amazing bunch of people who challenge what’s possible each day, and grow your skills and career in online retail. 

If that’s not enough to tempt you, you’ll also get access to loads of great benefits to sweeten the deal. Here’s a taste of what we offer:

Health & Wellbeing: Private medical insurance with the option to add your family, Digital GP appointments, market-leading family policies, mental health support, discounted gym memberships, dental insurance, and more. 

Spend & Save: Annual bonus scheme split between personal and business objectives, recognition with reward platform, up to 7% matched pension contributions, 15% Ocado discount, 20% M&S discount, free breakfast every day in the office, electric vehicle leasing scheme and free shuttle bus from Hatfield station to the office.  

Never miss the moments that matter: Blended/Hybrid working, 26 days holiday plus 8 flexible bank holidays, options to buy an extra holiday, 2 weeks work from anywhere, and lifestyle break opportunities. 

 

Our Hiring Process

Lucky for us, we get loads of great applications and we really appreciate that so many people put the time and effort in to apply. To recognise that, we treat all applications respectfully and fairly. So, if yours stands out, you’ll follow our standard hiring process – one of our Talent Partners will talk you through this in an initial call. 

 

Everyone’s welcome

We’re an equal opportunities employer. That means that we make sure all potential colleagues are treated fairly and equally. If you require reasonable adjustments during the recruitment process, please let us know on the application form.

Senior Buyer – White Wine

Contract type: Permanent

Location: Hatfield (Hybrid working – 3 days in the office)

Working hours per week: 40 hours – Full Time

Level: Manager / Senior

Application closing date: Thursday 26th June

About us

Our mission is to deliver joy in every shop, through unbeatable choice, unrivaled service, and reassuringly good value. 

We’re Ocado Retail, a market-leading joint venture between Ocado Group and M&S, and the world’s largest dedicated online supermarket ocado.com. Not only is Ocado.com the only place to shop a full range of M&S food online, but it’s also the home to the widest online supermarket range in the UK and champion of small, independent brands. We’re also the brains behind Zoom by Ocado, our same-day grocery delivery service. 

About the team and the role

As a Senior Buyer, you will have accountability for a specified category within the commercial buying team. You will be responsible for curating and buying your range of lines for our customers. Day to day, making sure it is optimised with your supply base, proactively using data and analysis to maximise performance to drive sales, profitability, and share growth to support the growth of the overall Ocado Retail strategy and goals.

Wine in total is one of our largest categories, and it is going well for us, and we’re looking for a senior buyer to raise the bar even further. The area specifically selects and sells our White Wine (still) assortment. With loads of room to innovate and be at the forefront of trends, major key brands, and work with the M&S team on their range on Ocado. This role sits in our wider Beers, Wines and Spirits Buying team – a fast paced & dynamic team where there is a fun and collaborative culture, and one that is gathering major industry recognition for ability to spot trends in range and champion online selling, recent awards include IWSC Online Retailer of the Year, Drinks business Awards, multiple wins, including Retail Buying Team of the Year and recently as a wider buying team Ocado has come out top ranked (or won) the annual Advantage Group Survey as the top ranked retailer to work with.

What you’ll do

• Manage the category P&L and deliver against KPIs
• Complete category reviews to refine range and align to the business and category strategy, and you work with our fellow Senior Buyer in Red Wine, Buyer in Sparkling, and manage Buyer for Rosé and Commercial associate in delivering their category reviews.
• Plan and deliver trade, promotions, and events
• Identify opportunities to drive customer penetration 
• Identify opportunities to improve all-in margin, and negotiate with suppliers to deliver savings 
• Negotiate with suppliers to agree and deliver market-leading plans aligned to the customer plan and category strategy.
• Analyse and assess performance issues and opportunities using data and reporting tools, devise and implement solutions
• Identify, analyse, and source first-to-market / Ocado exclusive product innovation using customer, market, and supplier insights to guide decision making
• Ensure range changes are aligned with the category and business strategy
• Work closely with merchandise planning and the supplier base to ensure best-in-class availability
• Identify and create plans to mitigate potential issues/events that may impact supply
• Work closely with suppliers and the quality team to ensure product quality meets Ocado's requirements
• Adhering to all Ocado policies, storage and handover protocols, and completing all of your training so that you have zero GSCOP breaches. Ensuring all agreements are recorded in writing, reporting GSCOP complaints to Legal within 48 hours of receipt
• Following our Business Code of Conduct and always acting with integrity and due diligence

Who you are

• Significant retail buying experience and existing Senior Buyer experience required for managing and developing people.
• Prior experience in Wines is key for this role for any external applicant is highly desirable, but it is a requirement for your candidacy to be considered for this role that you can demonstrate your knowledge and experience of the many differences that exist in a regulated, taxed and uniquely sourced area, whether it is EPR or Duty you know the challenges this brings, and know how to navigate this.  
• It is alcohol and wine, so you know what WSET is and have at least Level WSET. 
• Having a passion for product matters here; we want you to be the trend innovator for us and be seen as that. In the industry, you want to keep what is special about Ocado (Choice) at the heart of what you do. 
• Strong Experience in managing a team, collaborating with Suppliers, and working with stakeholders is essential. 
  Proficient in Google Suite, well, it is hard to manage the P&L without it, but do you use Gemini, and if you can show us how you are embracing AI in how you work, that’s even better, but not essential, as we are learning ourselves.
• Leadership capability/people management
• Influencing and stakeholder management
• Very strong negotiation skills and commercial acumen
• Project management capability
• Able to analyse complex sets of data

At Ocado Retail we're passionate about building careers and skills by giving people access to new and diverse opportunities. If you don't tick all the boxes above but have a curious mindset, a passion for learning and adaptable skills to bring to the role, we still want to hear from you!
 

What’s in it for you

By joining Ocado Retail you’ll have the chance to experience life at the world’s largest online retailer, work with an amazing bunch of people who challenge what’s possible each day, and grow your skills and career in online retail. 

If that’s not enough to tempt you, you’ll also get access to loads of great benefits to sweeten the deal. Here’s a taste of what we offer:

Health & Wellbeing: Private medical insurance with the option to add your family, Digital GP appointments, market-leading family policies, mental health support, discounted gym memberships, dental insurance, and more. 

Spend & Save: Annual bonus scheme split between personal and business objectives, recognition with reward platform, up to 7% matched pension contributions, 15% Ocado discount, 20% M&S discount, free breakfast every day in the office, electric vehicle leasing scheme and free shuttle bus from Hatfield station to the office.  

Never miss the moments that matter: Blended/Hybrid working, 26 days holiday plus 8 flexible bank holidays, options to buy an extra holiday, 2 weeks work from anywhere, and lifestyle break opportunities. 

 

Our Hiring Process

Lucky for us, we get loads of great applications and we really appreciate that so many people put the time and effort in to apply. To recognise that, we treat all applications respectfully and fairly. So, if yours stands out, you’ll follow our standard hiring process – one of our Talent Partners will talk you through this in an initial call. 

 

Everyone’s welcome

We’re an equal opportunities employer. That means that we make sure all potential colleagues are treated fairly and equally. If you require reasonable adjustments during the recruitment process, please let us know on the application form.

Legal Counsel

Contract type: Permanent

Location: Hatfield (Hybrid Working)

Working hours per week: Part-time – 24-28 hours per week

About us

Our mission is to deliver joy in every shop, through unbeatable choice, unrivaled service, and reassuringly good value. 

We’re Ocado Retail, a market-leading, joint venture between Ocado Group and M&S and the world’s largest dedicated online supermarket ocado.com. Not only is Ocado.com the only place to shop a full range of M&S food online, but it’s also the home to the widest online supermarket range in the UK and champion of small, independent brands. We’re also the brains behind Zoom by Ocado, our same-day grocery delivery service. 
 

About the team and the role

At ORL we take Legal and Compliance seriously. The Legal and Compliance team is fully integrated across the whole business and we work closely with our colleagues to ensure they meet their strategic objectives. We are a small team, ambitious and curious, and we like to find innovative and commercial solutions to tricky legal problems.  The role of Legal Counsel is a key member of that team, reporting directly into the Head of Legal. This role provides commercial legal support including: advising and supporting the business on commercial contracts, data protection, general regulatory matters including consumer law, competition law and marketing guidelines, intellectual property and litigation / disputes.

What you’ll do

The Legal Counsel will support the business’s pursuit of its commercial ambitions in a legally compliant way.  Examples of the work undertaken by the legal team include the following:

• Responsibility for providing day-to-day legal advice to the business
• Effective business partnering which facilitates and supports proactive issue spotting and problem solving.
• Reviewing, drafting, negotiating and advising on a range of commercial contracts, including data processing agreements, contracts for goods and services, IT and software contracts.
• Advising on consumer laws and advertising and marketing laws.
• Advising on GSCOP and competition law.
• Advising on escalated customer claims.
• Advising on litigation matters.
• Developing and providing training to the business.
• Develop strong working relationships with key business functions.
• Remaining current with the latest regulations, trends and leading practices and responding accordingly.

Who you are

Minimum:

• Qualified solicitor with post qualification experience as a general commercial lawyer. 
• Sound commercial awareness and good communication skills.
• Pragmatic, commercial and risk-based approach.
• Flexibility and the ability to work both independently and as part of a team.
• Excellent attention to detail and organisational skills.
• Ability to work to deadlines and manage competing demands from various stakeholders.

Preferred (not required)

• Consumer law experience, preferably Retail.
• Experience of any one or more of the following areas: Competition law, Employment law, Groceries Supply Code of Practice, Data Protection.
• Private practice experience.

We encourage applications from all qualified individuals, including those who have taken a career break and are looking to re-engage in a professional capacity.

What’s in it for you

By joining Ocado Retail you’ll have the chance to experience life at the world’s largest online retailer, work with an amazing bunch of people who challenge what’s possible each day, and grow your skills and career in online retail. 

If that’s not enough to tempt you, you’ll also get access to loads of great benefits to sweeten the deal. Here’s a taste of what we offer:

Health & Wellbeing: Private medical insurance with the option to add your family, Digital GP appointments, market-leading family policies, mental health support, discounted gym memberships, dental insurance, and more. 

Spend & Save: Annual bonus scheme split between personal and business objectives, recognition with reward platform, up to 7% matched pension contributions, 15% Ocado discount, 20% M&S discount, free breakfast every day in the office, electric vehicle leasing scheme and free shuttle bus from Hatfield station to the office.  

Never miss the moments that matter: Blended/Hybrid working, 26 days holiday plus 8 flexible bank holidays, options to buy an extra holiday, 2 weeks work from anywhere, and lifestyle break opportunities. 

Our Hiring Process

Lucky for us, we get loads of great applications and we really appreciate that so many people put the time and effort in to apply. To recognise that, we treat all applications respectfully and fairly. So, if yours stands out, you’ll follow our standard hiring process – one of our Talent Partners will talk you through this in an initial call. 

Everyone’s welcome

We’re an equal opportunities employer. That means that we make sure all potential colleagues are treated fairly and equally. If you require reasonable adjustments during the recruitment process, please let us know on the application form.

L2 Buyer – Spirits and Tobacco

Contract type: Perm
Location: Hatfield  (hybrid working – 3 days in the office)
Working hours per week: 40 hours
Level: Mid-level
Application closing date: Wednesday 18th June 2025

About us
Our mission is to deliver joy in every shop, through unbeatable choice, unrivaled service, and reassuringly good value.
We’re Ocado Retail, a market-leading, joint venture between Ocado Group and M&S and the world’s largest dedicated online supermarket ocado.com. Not only is Ocado.com the only place to shop a full range of M&S food online, but it’s also the home to the widest online supermarket range in the UK and champion of small, independent brands. We’re also the brains behind Zoom by Ocado, our same-day grocery delivery service.

About the team and the role

You will have accountability for the Spirits and Tobacco category within the commercial buying team. You will be responsible for ensuring your supply base and the product range is optimised, proactively using data and analysis to maximise performance to and drive sales, profitability and share growth to support the growth to to support the overall Ocado Retail strategy and goals.

Spirits is a dynamic category that is currently performing ahead of the market, and we’re looking for a buyer to raise the bar even further. It’s a heavily branded area where building a strong trade plan is vital and has loads of space for creativity, be that cocktails trends,  securing exclusive launches or supporting small and upcoming suppliers.  This role sits in our  BWS Buying team where our vision is to go beyond the bottle to provide  an excellent shopper experience to help our customers find the right drink for  every occasion – we are a fast paced & proactive team where we value collaboration and enjoyment of the fantastic category we operate in

What you’ll do

• Manage the category P&L and deliver against KPIs
• Complete category reviews to refine range and align to the business and category strategy
• Plan and deliver trade, promotions and events plan
• Identify and deliver opportunities to improve all-in margin, negotiate with suppliers to deliver savings 
• Negotiate with suppliers to agree and deliver market-leading plans aligned to the customer plan and category strategy.
• Analyse and assess performance issues and opportunities using data and reporting tools, devise and implement solutions
• Identify, analyse and source first-to-market / Ocado exclusive product innovation using customer, market and supplier insights to guide decision making
• Work closely with supply chain colleagues and the supplier base to ensure best in class availability
• Work closely with our e-comm team to deliver merchandising solutions for the category and customer
• Collaborate with the M&S team under the JV terms 
• Identify and create plans to mitigate potential issues / events that may impact supply
• Adhering to all Ocado policies, storage and handover protocols and successfully completing all of your training so that you have zero GSCOP breaches. Ensuring all agreements are recorded in writing, reporting GSCOP complaints to Legal within 48 hours of receipt
• Following our Business Code of Conduct and always acting with integrity and due diligence

 

Who you are

• Meaningful retail buying experience, ideally with large branded suppliers 
• Excited about working in retail and food
• Proficient in Excel, with prior experience working with customer insights, transactional or financial data
• Influencing and stakeholder management
• Strong negotiation skills and commercial acumen
• Project management capability
• Able to analyse complex sets of data
• Ideal experience is a background of buying products with Duty taxes 
• Ideal experience would be WSET level 2 or above in Spirits

 

What’s in it for you

By joining Ocado Retail you’ll have the chance to experience life at the world’s largest online retailer, work with an amazing bunch of people who challenge what’s possible each day, and grow your skills and career in online retail. 

If that’s not enough to tempt you, you’ll also get access to loads of great benefits to sweeten the deal. Here’s a taste of what we offer:

Health & Wellbeing: Private medical insurance with the option to add your family, Digital GP appointments, market-leading family policies, mental health support, discounted gym memberships, dental insurance, and more. 

Spend & Save: Recognition with reward platform, up to 7% matched pension contributions, 15% Ocado discount, 20% M&S discount, free breakfast every day in the office, electric vehicle leasing scheme and free shuttle bus from Hatfield station to the office.  

Never miss the moments that matter: Blended/Hybrid working, 26 days holiday plus 8 flexible bank holidays, options to buy an extra holiday, 2 weeks work from anywhere, and lifestyle break opportunities. 

 

Our Hiring Process

Lucky for us, we get loads of great applications and we really appreciate that so many people put the time and effort in to apply. To recognise that, we treat all applications respectfully and fairly. So, if yours stands out, you’ll follow our standard hiring process – one of our Talent Partners will talk you through this in an initial call. 

 

Everyone’s welcome

We’re an equal opportunities employer. That means that we make sure all potential colleagues are treated fairly and equally. If you require reasonable adjustments during the recruitment process, please let us know on the application form.

 

L2 Buyer – Chilled Juice

Contract type: Permanent

Location: Hatfield  (Hybrid working – 3 days in the office)

Working hours per week: 40 hours

Level: Mid-level

Application closing date: 24th June 2025

About us

Our mission is to deliver joy in every shop, through unbeatable choice, unrivaled service, and reassuringly good value. 

We’re Ocado Retail, a market-leading, joint venture between Ocado Group and M&S and the world’s largest dedicated online supermarket ocado.com. Not only is Ocado.com the only place to shop a full range of M&S food online, but it’s also the home to the widest online supermarket range in the UK and champion of small, independent brands. We’re also the brains behind Zoom by Ocado, our same-day grocery delivery service. 

 

About the role

We're looking for a Buyer to manage our Chilled & health juice category. In this role you will be responsible for finding the best health juice & shot innovation in the market and bringing it to Ocado customers at pace. You will also be responsible for managing complex supplier negotiations, ensuring the product range is optimised, proactively using data and analysis to maximise performance to and drive sales, profitability, and share growth to support the overall Ocado Retail strategy and goals.

Based within the chilled, bakery & frozen buying team, this role is at the forefront of delivering great value, quality & innovation for the Ocado customers. The role is an ideal opportunity for a great buyer to expand category through a mix of new challenger brands and big market leading brands. 

 

What you’ll do

• Manage supplier performance, identifying potential new suppliers, and support to build long term supplier relationships
• Use insight tools to analyse and understand performance issues and opportunities
• Conduct regular competitor website visits and reviewing customer insight and food trends, helping shape our future product and range requirements for our customers
• Source customer/market insight-led ranges and product innovation
• Negotiate with suppliers to agree and deliver, market-leading joint business plans for your areas aligned to the customer plan & category strategy, as well as negotiating on supplier-funded media and delivering against the target

Who you are

• Substantial experience in a buying role
• Strong negotiation skills 
• Good commercial acumen 
• Strong analytical and problem-solving skills 
• Strong planning and organisational skills 
• A foodie with a huge passion for all things health juice & shots
• Communicate and influence a wide range of audiences

 

What’s in it for you

By joining Ocado Retail you’ll have the chance to experience life at the world’s largest online retailer, work with an amazing bunch of people who challenge what’s possible each day, and grow your skills and career in online retail. 

If that’s not enough to tempt you, you’ll also get access to loads of great benefits to sweeten the deal. Here’s a taste of what we offer:

Health & Wellbeing: Private medical insurance with the option to add your family, Digital GP appointments, market-leading family policies, mental health support, discounted gym memberships, dental insurance, and more. 

Spend & Save: Annual bonus scheme split between personal and business objectives, recognition with reward platform, up to 7% matched pension contributions, 15% Ocado discount, 20% M&S discount, free breakfast every day in the office, electric vehicle leasing scheme and free shuttle bus from Hatfield station to the office.  

Never miss the moments that matter: Blended/Hybrid working, 26 days holiday plus 8 flexible bank holidays, options to buy an extra holiday, 2 weeks work from anywhere, and lifestyle break opportunities. 

 

Our Hiring Process

Lucky for us, we get loads of great applications and we really appreciate that so many people put the time and effort in to apply. To recognise that, we treat all applications respectfully and fairly. So, if yours stands out, you’ll follow our standard hiring process – one of our Talent Partners will talk you through this in an initial call. 

 

Everyone’s welcome

We’re an equal opportunities employer. That means that we make sure all potential colleagues are treated fairly and equally. If you require reasonable adjustments during the recruitment process, please let us know on the application form.

Finance Business Partner (6 Month FTC)

Contract type: Fixed Term Contract (6 Months)
Location: Hatfield  (hybrid working – 3 days in the office)
Working hours per week: 40 hours
Level: Senior
Application closing date: Wednesday 25th June 2025

About us
Our mission is to deliver joy in every shop, through unbeatable choice, unrivaled service, and reassuringly good value. 
We’re Ocado Retail, a market-leading, joint venture between Ocado Group and M&S and the world’s largest dedicated online supermarket ocado.com. Not only is Ocado.com the only place to shop a full range of M&S food online, but it’s also the home to the widest online supermarket range in the UK and champion of small, independent brands. We’re also the brains behind Zoom by Ocado, our same-day grocery delivery service. 

About the team and the role

The Commercial Finance team has exposure to the heartbeat of how our business trades and plays a key role in delivering on our financial objectives. This team provides insight, value add and reporting for both Ocado.com and Zoom by Ocado. It’s an exciting time to join the Commercial Finance Team as we head into a pivotal period of accelerated growth and continue to Raise the bar for both our finance and commercial colleagues.

Reporting to the Senior Finance Manager, you will be responsible for supporting the Fresh team, providing financial expertise and challenge to the commercial teams in order to deliver profitable growth for Ocado retail. This includes evaluating cost structures, tenders and joint business plans, as well as day to day trading decisions, like pricing and promotions

What you’ll do

You'll partner your functional area to support leadership make the right decisions, and play a critical role in identifying, recommending, and concluding on business opportunities to create value

• Be the trusted business partner for the 2x Trading Managers and the Fresh Commercial Director
• Support with providing regular, robust and insightful reporting around trade performance, understanding mix vs rate analysis and how the various brands are driving performance
• Make complex financial scenarios easy for non-financial colleagues
• Working with our data insight colleagues, cut through the data to enable better & faster commercial decision making, ensuring we provide our customers with the most comprehensive and compelling ranges
• Work closely with the supporting function in the preparation and review of budgets and forecasts 
• Play a key role in developing and following up on ‘gap closing’ activities to ensure performance is delivered in line with expectations
• Support in annual business plans with suppliers to negotiate the best deal for Ocado, then monitor performance against agreed targets throughout the year, advising on course corrections if required
• Own the forecasting process for your category, making forecasting accuracy improvements and enabling key trade drivers to be understood
• Month end support by providing the central team with accruals and accurate supplier income outturn
• Identifying and Implementing improvements to ways of working within the Commercial Finance Teams
• Evaluating and challenging new product launches, promotional activities new proposals/existing business to ensure profitability
• Participate in cross functional project groups
• Providing ad hoc Finance support
• Supervise and coach the SFA / analyst in the team leading them through

Who you are

• Qualified accountant with strong academics 
• Previous Retail experience advantageous
• Strong communication and influencing skills, ability to articulate financial data in a clear and transparent way
• Strong Excel skills and experience in building financial models
• Highly numerate and analytical with a keen eye for detail
• Deadline focused and goal oriented
• Enthusiastic to learn
• Able to build relationships with key stakeholders
• ‘Can do’ proactive approach 
• Dedicated to detail, quality and accuracy.
• Responds quickly to change, demonstrating a proactive and positive approach
• Ownership of results

What’s in it for you
By joining Ocado Retail you’ll have the chance to experience life at the world’s largest online retailer, work with an amazing bunch of people who challenge what’s possible each day, and grow your skills and career in online retail. 
If that’s not enough to tempt you, you’ll also get access to loads of great benefits to sweeten the deal. Here’s a taste of what we offer:
Health & Wellbeing: Private medical insurance with the option to add your family, Digital GP appointments, market-leading family policies, mental health support, discounted gym memberships, dental insurance, and more. 
Spend & Save: Recognition with reward platform, up to 7% matched pension contributions, 15% Ocado discount, 20% M&S discount, free breakfast every day in the office, electric vehicle leasing scheme and free shuttle bus from Hatfield station to the office.  
Never miss the moments that matter: Blended/Hybrid working, 26 days holiday plus 8 flexible bank holidays, options to buy an extra holiday, 2 weeks work from anywhere, and lifestyle break opportunities. 

Our Hiring Process
Lucky for us, we get loads of great applications and we really appreciate that so many people put the time and effort in to apply. To recognise that, we treat all applications respectfully and fairly. So, if yours stands out, you’ll follow our standard hiring process – one of our Talent Partners will talk you through this in an initial call. 

Everyone’s welcome
We’re an equal opportunities employer. That means that we make sure all potential colleagues are treated fairly and equally. If you require reasonable adjustments during the recruitment process, please let us know on the application form.

Data Scientist

Contract type: Permanent

Location: Hatfield (Hybrid working – 3 days in the office)

Working hours per week: 40 hours

Level: Mid-Level

Application closing date: Friday 20th June 2025

About us

Our mission is to deliver joy in every shop, through unbeatable choice, unrivaled service, and reassuringly good value. 

We’re Ocado Retail, a market-leading, joint venture between Ocado Group and M&S and the world’s largest dedicated online supermarket ocado.com. Not only is Ocado.com the only place to shop a full range of M&S food online, but it’s also the home to the widest online supermarket range in the UK and champion of small, independent brands. We’re also the brains behind Zoom by Ocado, our same-day grocery delivery service. 

 

About the team and the role

Data is core to our decision making, and we have one of the richest datasets in the industry. The Data Science team develops models which turn our data into actionable insights. It is our mission to leverage data to give the best value and experience to our customers and suppliers whilst increasing profitability and growth for Ocado Retail.

The Data Science team is responsible for understanding the complexities in the data, generating appropriate models to answer business questions, and delivering the outputs of these models to stakeholders in diverse areas of the business . It is our responsibility to work across functions to productionise these models so they are available to the right people, any time they need them. This could be in the form of a data table with the outputs of the model, or developing an interface to allow users to interact with the data in a way that allows them to leverage models for their specific needs.

Our remit is to apply statistics, machine learning and artificial intelligence to our data at scale, and to do this we use Python, SQL, and the Google Cloud Platform (GCP). We are cross-functional by design, working with stakeholders across the business with varying degrees of technical expertise, meaning communicating complex ideas is core to the success of the Data Science team.
 

What you’ll do

Research, plan, and deliver the development of data science products for a variety of business areas. This will include creating statistical models and deploying them on enterprise cloud infrastructure, as well as interfacing with internal stakeholders to understand their business needs and communicating possible solutions.

You will effectively communicate complex technical issues and findings to a range of technical and non-technical internal audiences.
 

Who you are

• Have a curious mind and a passion for learning new methods of problem solving
• Have a methodical approach to explore every angle of a problem to be certain it’s completely solved
• Have an undergraduate degree in sciences and further post-graduate study in mathematics, statistics or related field or equivalent industry experience.
• Experience with Python and SQL, including key packages such as Numpy, Pandas and Scikit-learn
• Have experience with implementation of machine learning concepts and methods
• Have a solid knowledge of statistical concepts and their applications 
• Have great communication skills with a passion for data storytelling

 

It would be great to have

• Experience with data science in a retail environment
• Experience using version control software (e.g. Git), and deploying code to be executed in the cloud 
• Using Large Language Models (LLMs) in product development
• Experience using cloud computing (Google Cloud Platform preferred) and cloud ML suites (GCP Vertex AI preferred)
• Conducted high level research, such as a M.Phil or PhD or relevant industry experience
• Knowledge of deep learning frameworks such as Tensorflow or Torch

 

 

What’s in it for you

By joining Ocado Retail you’ll have the chance to experience life at the world’s largest online retailer, work with an amazing bunch of people who challenge what’s possible each day, and grow your skills and career in online retail. 

If that’s not enough to tempt you, you’ll also get access to loads of great benefits to sweeten the deal. Here’s a taste of what we offer:

Health & Wellbeing: Private medical insurance with the option to add your family, Digital GP appointments, market-leading family policies, mental health support, discounted gym memberships, dental insurance, and more. 

Spend & Save: Annual bonus scheme split between personal and business objectives, recognition with reward platform, up to 7% matched pension contributions, 15% Ocado discount, 20% M&S discount, free breakfast every day in the office, electric vehicle leasing scheme and free shuttle bus from Hatfield station to the office.  

Never miss the moments that matter: Blended/Hybrid working, 26 days holiday plus 8 flexible bank holidays, options to buy an extra holiday, 2 weeks work from anywhere, and lifestyle break opportunities. 

 

Our Hiring Process

Lucky for us, we get loads of great applications and we really appreciate that so many people put the time and effort in to apply. To recognise that, we treat all applications respectfully and fairly. So, if yours stands out, you’ll follow our standard hiring process – one of our Talent Partners will talk you through this in an initial call. 

 

Everyone’s welcome

We’re an equal opportunities employer. That means that we make sure all potential colleagues are treated fairly and equally. If you require reasonable adjustments during the recruitment process, please let us know on the application form.

Customer Advisor (Late)

Contract type: Permanent
Location: Sunderland City Centre, SR1 3AD – easily commutable via car, metro, train and bus
Working hours per week: 37.5
Shift: Late (shifts between 15:30 – 00:00) 5 days out of 7 (weekend work on rotation)
Salary: £25,570
Level: Entry
Start Date: Monday 21st July 2025

Why not look at our TikTok, to see and hear more about life at the Customer Hub!

About us

Our mission is to deliver joy in every shop, through unbeatable choice, unrivalled service, and reassuringly good value.

We’re Ocado Retail, a market-leading, joint venture between Ocado Group and M&S and the world’s largest dedicated online supermarket ocado.com. Not only is Ocado.com the only place to shop a full range of M&S food online, but it’s also the home to the widest online supermarket range in the UK and champion of small, independent brands. We’re also the brains behind Zoom by Ocado, our same-day grocery delivery service.

About the team and the role

We're looking for Customer Service Advisors to join our fantastic team at our award-winning Customer Hub, situated on the newly developed Sunderland Riverside.
You will deliver amazing customer service when dealing with our customers across a range of different channels, such as telephone, email, and web chat. You'll build strong relationships internally with our colleagues across different areas of the business.
Here at Ocado we see your career as a journey and not just a job! 
From day one we promote you to challenge what's possible by investing in your development with a comprehensive three-week induction training programme, followed by regular upskill and refresher training. We also offer a career development pathway for progression with regular coaching sessions and a tailored leadership accreditation programme to support you on every step of your Ocado journey.

• Do you have exceptional customer service skills?
• Are you a confident communicator?
• Want to join an ambitious ever-growing business?

If the answer is yes to these questions then we have a fantastic opportunity for you to start your career with us at Ocado.

What you’ll do

• Receiving customer contacts and resolving issues in a timely, effective, and polite manner.
• Treating all customers with empathy, and taking responsibility for finding a resolution to the issues.
• Use multiple channels (telephone, email, livechat) to communicate with customers.
• Ensuring that you fully understand the query and find the most appropriate course of action.
• Build rapport with the customer and manage expectations in line with company procedures and protocols.
• Proactively communicate with customers to resolve issues that may occur with customer deliveries.
• To liaise with other company departments to resolve customer issues that are outside the scope of the Customer Hub.
• Achieve individual and contribute to Customer Hub KPIs.
• Keep up to date and follow Customer Hub processes and procedures.

Who you are

• Excellent telephone manner
• Excellent written and verbal communication skills
• IT skills
• Great organisational skills
• Willingness to go the extra mile to help customers and colleagues
• Ability to work well under pressure and tight deadlines
• Demonstrates reliability
• Using your initiative
• Ability to prioritise workload
• Desire to learn new skills
• Strong team player

What’s in it for you
By joining Ocado Retail you’ll have the chance to experience life at the world’s largest online retailer, work with an amazing bunch of people who challenge what’s possible each day, and grow your skills and career in online retail.
If that’s not enough to tempt you, you’ll also get access to loads of great benefits to sweeten the deal. Here’s a taste of what we offer:

Health & Wellbeing: Healthcare Cash Plan with the option to add your family, Digital GP appointments, market-leading family policies, mental health support, discounted gym memberships, dental insurance, and more.
Spend & Save: Recognition with reward platform, up to 7% matched pension contributions, 15% Ocado discount, 20% M&S discount
Never miss the moments that matter: 31 days holiday including bank holidays & options to buy extra holiday.

Our Hiring Process
Lucky for us, we get loads of great applications and we really appreciate that so many people put the time and effort in to apply. To recognise that, we treat all applications respectfully and fairly. So, if yours stands out, you’ll follow our standard hiring process – one of our Talent Partners will talk you through this in an initial call.

Everyone’s welcome
We’re an equal opportunities employer. That means that we make sure all potential colleagues are treated fairly and equally. If you require reasonable adjustments during the recruitment process, please let us know on the application form.

 

Conversion Rate Optimisation Lead

Contract type: Permanent

Location: Hatfield (hybrid working – 3 days in the office)

Level: Lead

About us

Our mission is to deliver joy in every shop, through unbeatable choice, unrivalled service and reassuringly good value. 

We’re Ocado Retail, a market-leading, joint venture between Ocado Group and M&S and the world’s largest dedicated online supermarket ocado.com. Not only is Ocado.com the only place to shop a full range of M&S food online, it’s also the home to the widest online supermarket range in the UK and champion of small, independent brands. We’re also the brains behind Zoom by Ocado, our same-day grocery delivery service. 

About the team and the role

The CRO (Conversion Rate Optimisation) Lead will be responsible for driving onsite experience and owning, from development to execution the overall CRO strategy and experimentation roadmap; driving innovative market leading opportunities, as well as driving forward front end development changes, specifically focusing on conversion. 

As part of the role you will be required to lead through your team, and engage a wide variety of different stakeholders to ensure we are able to deliver on our overall strategic ambitions and deliver smarter growth. 

What you’ll do

• You will be responsible for owning, executing and managing the ongoing optimisation of all parts of the product, considering how this is aligned and aims to deliver to the commercial / strategic business goals. 
• With a focus on our business growth, you will be delivering improved conversion of traffic by channel and customer segmentation along with increased average order value.
• Optimise and execute any new propositions to maximise customer experience, enhance and focus on developing our brand online, ensuring the CRO strategy is set to ensure we achieve business goals and ambitions. 
• Use customer data and digital insight to build compelling testing plans and innovative new activity to drive market share growth, ensuring these fall into the overall CRO strategy and your team is set to be able to deliver. 
• Engage and influence a wider stakeholder group to ensure collaboration and alignment of shared goals in development of testing roadmap (Ecommerce, Marketing, Design, IT Development & Support). This also includes managing third party relationships, with key testing tools.
• Deliver a consistent personalised and segmented approach across all devices, iterating for the future, working closely with relevant optimisation agencies. 
• Develop, maintain and execute effective governance and a testing plan of all parts of the product, providing regular reports of results and capturing early competitive advantage, ensuring robust hypotheses deliver insightful results and customer journeys. 
• Provide testing insight and results to inform and recommend development decisions, driving innovation and providing inspiration for our customers through continually thinking through new ways to shop that drive conversion and sales.
• Maximise ROI from the testing tool.
• Drive and provide business stakeholders with consultation and options to deliver their commercial goals.
• Manage the relationship with third party providers

Who you are

• You will have strong experience in driving strategic ecommerce change, from developing processes, strategies and / or roadmaps, right through to execution. 
• You will also have experience in leading a team successfully – particularly in a growing, fast paced, challenger business. 
• You will have hands-on experience of driving ongoing optimisation to drive sales outcomes. 
• You will have an analytical mindset, being able to identify actionable insights from complicated data – and translating these to ensure you can inform and influence a wide range of stakeholders, with differing levels of knowledge. 
• Strong project management skills, organised, methodical and able to see projects through from start to finish. 
• Strong commercial acumen and understanding.

At Ocado Retail we’re passionate about building careers and skills by giving people access to new and diverse opportunities. If you don’t tick all the boxes above but have a curious mindset, a passion for learning and adaptable skills to bring to the role, we still want to hear from you! 

What’s in it for you

By joining Ocado Retail you’ll have the chance to experience life at the world’s largest online retailer, work with an amazing bunch of people who challenge what’s possible each day and grow your skills and career in online retail. 

If that’s not enough to tempt you, you’ll also get access to loads of great benefits to sweeten the deal. Here’s a taste of what we offer:

Health & Wellbeing: Private medical insurance with option to add your family, Digital GP appointments, market leading family policies, mental health support, discounted gym memberships, dental insurance and more. 

Spend & Save: Annual bonus scheme split between personal and business objectives, recognition with reward platform, up to 7% matched pension contributions, 15% Ocado discount, 20% M&S discount, free breakfast everyday in the office, electric vehicle leasing scheme and free shuttle bus from Hatfield station to the office.  

Never miss the moments that matter: Blended/Hybrid working, 26 days holiday plus 8 flexible bank holidays , options to buy extra holiday, 2 weeks work from anywhere and lifestyle break opportunities. 

Our Hiring Process

Lucky for us, we get loads of great applications and we really appreciate that so many people put the time and effort in to apply. To recognise that, we treat all applications respectfully and fairly. So, if yours stands out, you’ll follow our standard hiring process – one of our Talent Partners will talk you through this in an initial call. 

Everyone’s welcome

We’re an equal opportunities employer. That means that we make sure all potential colleagues are treated fairly and equally. If you require reasonable adjustments during the recruitment process, please let us know on the application form.

#LI-LC1

Content Experience Manager (12 month FTC)

Contract type: 12 month FTC

Location: Hatfield  (Hybrid working – 3 days in the office)

Level: Manager
 

About us

Our mission is to deliver joy in every shop, through unbeatable choice, unrivalled service and reassuringly good value. 

We’re Ocado Retail, a market-leading, joint venture between Ocado Group and M&S and the world’s largest dedicated online supermarket ocado.com. Not only is Ocado.com the only place to shop a full range of M&S food online, it’s also the home to the widest online supermarket range in the UK and champion of small, independent brands. We’re also the brains behind Zoom by Ocado, our same-day grocery delivery service. 

About the team and the role

We want to make the shopping experience for our customers as simple, smart and inspiring as possible, whilst hitting commercial goals.

As a Content Experience Manager, you will be responsible for the management, coordination and implementation of the defined onsite content strategy, delivering the content plan for each part of the site, ensuring enhancements to the customer journey to drive brand enhancements and deliver commercial results. This role ensures we are utilising content to inspire customers and allow them to shop smarter, whilst keeping shopping simple and protecting our retail media revenue.
 

What you’ll do

• Commercially leverage content to drive sales, utilising new features delivered through OSP and identifying areas of the site to prioritise for content creation
• Own the delivery of content for Ocado.com across multiple teams, ensuring a seamless journey for customers across product categories and across campaigns to optimise sales and customer experience.
• Drive innovation and provide inspiration for our customers through continually thinking through new ways to shop that drive conversion and sales, looking for new ways to inspire customers through content.
• Building strong relationships with internal teams as well as key suppliers, including M&S, to utilise supplier knowledge and help to identify upcoming category and mission trends to generate content.
• Evaluate and react to competitors’ content initiatives.
• Drive forward with insight into the metrics of success and tracking of impact of content, including clear input into CRO testing plan to continually test and learn.
• Build and drive forward continuous improvement in overall content strategy, including processes to source, manage and effectively maintain content on site.
• While this role does not have a direct team, the role would be required to matrix manage cross functionally across Creative, Commercial and Ecommerce to optimise both the customer experience and media opportunities.

Who you are

• You will be an experienced leader, with experience in an online or e-commerce role, within a retail business. 
• You will have a deep understanding and experience of optimising customer journeys.
• Customer focused, with a great commercial acumen and understanding. 
• Strong analytical and data skills.
• Highly organised with a collaborative working style, able to influence at a senior leadership level.
• Excellent communication skills and a good decision maker.
• Strong market awareness of technologies and tools within the customer experience and content space. 

At Ocado Retail we’re passionate about building careers and skills by giving people access to new and diverse opportunities. If you don’t tick all the boxes above but have a curious mindset, a passion for learning and adaptable skills to bring to the role, we still want to hear from you! 

 

What’s in it for you

By joining Ocado Retail you’ll have the chance to experience life at the world’s largest online retailer, work with an amazing bunch of people who challenge what’s possible each day, and grow your skills and career in online retail. 

If that’s not enough to tempt you, you’ll also get access to loads of great benefits to sweeten the deal. Here’s a taste of what we offer:

Health & Wellbeing: Private medical insurance with the option to add your family, Digital GP appointments, market-leading family policies, mental health support, discounted gym memberships, dental insurance, and more. 

Spend & Save: Up to 7% matched pension contributions, 15% Ocado discount, 20% M&S discount, free breakfast every day in the office, electric vehicle leasing scheme and free shuttle bus from Hatfield station to the office.  

Never miss the moments that matter: Blended/Hybrid working, 26 days holiday plus 8 flexible bank holidays, options to buy an extra holiday, 2 weeks work from anywhere, and lifestyle break opportunities. 

 

Our Hiring Process

Lucky for us, we get loads of great applications and we really appreciate that so many people put the time and effort in to apply. To recognise that, we treat all applications respectfully and fairly. So, if yours stands out, you’ll follow our standard hiring process – one of our Talent Partners will talk you through this in an initial call. 

 

Everyone’s welcome

We’re an equal opportunities employer. That means that we make sure all potential colleagues are treated fairly and equally. If you require reasonable adjustments during the recruitment process, please let us know on the application form.

#LI-LC1