Revenue Management Trading Lead

Contract type: Permanent

Location: Hatfield (Hybrid working – 3 days in the office)

Working hours per week: 40 hours

Level: Lead

Application Closing Date: Thursday 11th June 2026

About us

Our mission is to deliver joy in every shop, through unbeatable choice, unrivalled service, and reassuringly good value. We’re also on a mission to empower our business with smart technology; we’ve recently launched our AI Academy, providing a tailored AI learning journey for every colleague.

We’re Ocado Retail, a market-leading joint venture between Ocado Group and M&S, and the world’s largest dedicated online supermarket, ocado.com. Not only is Ocado the only place to shop a full range of M&S food online, it’s also the home to the widest online supermarket range in the UK and champion of small, independent brands. We’re also the brains behind Zoom by Ocado, our same-day grocery delivery service.

About the team and the role

At Ocado, we are transforming the way the world shops. As the Revenue Management Trading Lead, you will sit at the intersection of commercial strategy, finance, and data science. You will be responsible for defining and executing profitable growth strategies and optimisation across our digital grocery platform.

This role requires a commercially astute leader with a strong analytical foundation who can translate complex datasets into actionable decisions. You will partner with customer teams, insight, forecasting, supply chain, and logistics to maximize sustainable revenue and margin growth while continuously improving the customer experience.

What you’ll do

• Growth Optimisation: Maximise online sales and profit through developing future strategy and plans to deliver to financial budgets. Focus on core e-commerce, logistics operational metrics and retail drivers to balance growth and cost and execute to defined plan

• Strategy Development: Design, build, and scale revenue management capabilities, analytical frameworks, and tailored approaches across demand and capacity scenarios.

• Profit Generation: Conduct data-driven reviews to uncover efficiency opportunities, securing senior leadership buy-in and managing cross-functional execution.

• Peak Planning: Lead on trading strategies for key high-volume windows (e.g., Christmas, Easter, back-to-school), collaborating with demand planning and supply chain to ensure volume forecasts are operationally deliverable.

• Revenue & Profit Trading: Lead cross-functional sales and operational planning, execution and regional prioritisation, aligning Customer, Logistics, Insights, and Operations around clear priorities

• System Ownership: Act as a Subject Matter Expert for demand forecasting and business intelligence tools, defining smart parameters to automate governance and enhance data-driven decisions.

Who you are

• Commercial Acumen: Strong expertise in Revenue Management, trade investment ROI, scenario modeling, and end-to-end supply chain dynamics.

• Retail Knowledge: Demonstrated success managing large-scale P&Ls and delivering tangible profit /revenue growth initiatives

• Data & Analytics: Mastery in manipulating and drawing insights from large, complex datasets using advanced analytical tools.

• Stakeholder Management: Proven track record of influencing senior leadership and driving alignment across operational teams

What’s in it for you

By joining Ocado Retail, you’ll have the chance to experience life at the world’s largest online retailer, work with an amazing bunch of people who challenge what’s possible each day, and grow your skills and career in online retail. You’ll also be part of our AI Academy, a dedicated learning journey designed to empower every colleague with the smart technology skills of the future.

If that’s not enough to tempt you, you’ll also get access to loads of great benefits to sweeten the deal. Here’s a taste of what we offer:

Health & Wellbeing: Private medical insurance with option to add your family, Digital GP appointments, market-leading family policies, mental health support, discounted gym memberships, dental insurance, and more.

Spend & Save: Annual bonus scheme split between personal and business objectives, recognition with reward platform, up to 7% matched pension contributions, 15% Ocado discount, 20% M&S discount, free breakfast every day in the office, electric vehicle leasing scheme, and free shuttle bus from Hatfield station to the office.

Never miss the moments that matter: Hybrid working, 26 days holiday plus 8 flexible bank holidays, options to buy extra holiday, 2 weeks work from anywhere, and lifestyle break opportunities.

Our Hiring Process

Lucky for us, we receive a high volume of applications and genuinely appreciate the time and effort invested by every candidate. To ensure a fair and thorough process, every application is reviewed by a member of our team. If your skills and experience are a strong match, a Talent Partner will contact you to discuss the role and guide you through the next steps of our hiring process.

Your Application and AI

In the spirit of innovation, we welcome you to use AI tools in your application, just as we use them in our own business at Ocado Retail. However, as you leverage this technology, please don’t lose sight of the most important element: your unique self. Your experiences, passions, and personality are what truly set you apart. Ensure that your application still authentically conveys who you are and why you’re a great fit for us.

Everyone’s welcome

We’re an equal opportunities employer, which means that we make sure all potential colleagues are treated fairly and equally. We want to ensure everyone has a fair chance to apply; if you need this job description in an alternative format (e.g., larger print, different document type, etc.), please reach out to us at careers@ocadoretail.com and we’ll be happy to assist you, and if you require reasonable adjustments during the recruitment process, please let us know on the application form.

Senior Salesforce Architect

Contract type: Permanent

Location: Sunderland (Hybrid working – 3 days in the office)

Working hours per week: 40 hours

Level: Senior

Application Closing Date: Friday 26th June 2026

About us

Our mission is to deliver joy in every shop, through unbeatable choice, unrivalled service, and reassuringly good value. We’re also on a mission to empower our business with smart technology; we’ve recently launched our AI Academy, providing a tailored AI learning journey for every colleague.

We’re Ocado Retail, a market-leading joint venture between Ocado Group and M&S, and the world’s largest dedicated online supermarket, ocado.com. Not only is Ocado the only place to shop a full range of M&S food online, it’s also the home to the widest online supermarket range in the UK and champion of small, independent brands. We’re also the brains behind Zoom by Ocado, our same-day grocery delivery service.

About the team and the role

At Ocado Retail, our IT & Product Support model is built around high-performing, in-house “Product Pods” that hold complete ownership of business-critical systems. This role sits within our Customer Hub Product Pod, the team responsible for driving, designing, and maintaining the systems and platforms that power our contact centre operations. Our mission is to ensure our customer service advisors have cutting-edge capabilities and that our customers experience flawless, automated support.

As our Senior Salesforce Architect, you will own the end-to-end technical architecture of our Salesforce Service Cloud platform. Operating at manager level, you will report directly to the Product Practice Lead and lead a dedicated engineering squad of six, consisting of Salesforce Developers, Salesforce Administrators, and platform-agnostic Customer Service AI Developers. You will be a strong technical counterpart to our Product Manager, actively steering technical decisions, translating requirements into robust architectural designs, and confidently pushing back or recommending alternative paths to ensure we build a platform of the highest standard.

What you’ll do

• Architectural Ownership: Define and lead the decision-making on the overarching architecture deployed in Salesforce Service Cloud, working closely with Central IT to align on integrations, security standards, and testing protocols.

• Data we can trust: Design architectures that guarantee clean, accurate, and real-time customer data (from volumes to customer intent), ensuring everything we do in the Customer Hub is measurable and trackable to raise the bar continuously.

• Technology that keeps pace: Build a flexible, future-proof tech stack with open, well-architected connectors that integrate seamlessly with AI, automation platforms, and emerging communication channels, allowing the business to pivot and grow rapidly.

• Advisors set up to do their best: Direct the implementation of streamlined advisor workflows and AI-assisted tools (such as case summaries and next-best-action logic), allowing our front-line team to focus completely on the customer.

• Fewer contacts, more resolutions: Champion architectures that drive self-service, deflection, and proactive resolution, whilst ensuring that when a human touch is needed, our systems enable first-time resolution.

• Built to scale: Architect every platform, process, and technical tooling investment to scale in step with Ocado Retail’s business growth, ensuring future scalability remains a non-negotiable core design principle.

• Team Leadership & Reporting: Report directly to the Product Practice Lead, and provide line management, coaching, and technical mentorship to a team of six Salesforce and Customer Service AI professionals.

Who you are

• Experienced Architect: You bring several years of experience designing and executing Salesforce Service Cloud architectures within a large, multi-channel customer service or contact centre environment (ideally 200+ advisors).

• Technical Strategist: You have a proven track record of owning entire platform architectures, acting as a true technical partner who can steer product management on what is possible and constructively challenge business requests where necessary.

• AI & Integration Enthusiast: You possess practical experience or deep architectural understanding of contact centre AI deployments, automation strategies, and integrating third-party solutions cleanly into Salesforce.

• People & Delivery Lead: You are an inspiring leader who has successfully managed or mentored technical team members (developers, admins, or AI specialists) to deliver high-quality platform changes.

• Rigorous Engineer: You have a deep understanding of standard software development life cycles (SDLC), release management, and sandboxing environments, working closely with central teams to maintain a highly stable platform.

Required Qualifications:

• Salesforce Certified Application Architect (OR Salesforce Certified System Architect)
  And/Or

• Salesforce Certified Service Cloud Consultant

What’s in it for you
By joining Ocado Retail you’ll have the chance to experience life at the world’s largest online retailer, work with an amazing bunch of people who challenge what’s possible each day, and grow your skills and career in online retail.
If that’s not enough to tempt you, you’ll also get access to loads of great benefits to sweeten the deal. Here’s a taste of what we offer:

Health & Wellbeing: Healthcare Cash Plan with the option to add your family, Digital GP appointments, market-leading family policies, mental health support, discounted gym memberships, dental insurance, and more.
Spend & Save: Recognition with reward platform, up to 7% matched pension contributions, 15% Ocado discount, 20% M&S discount
Never miss the moments that matter: Annual leave and bank holidays, as well as an additional day off for your birthday & options to buy extra holiday.

Our Hiring Process
Lucky for us, we get loads of great applications and we really appreciate that so many people put the time and effort in to apply. To recognise that, we treat all applications respectfully and fairly. So, if yours stands out, you’ll follow our standard hiring process – one of our Talent Partners will talk you through this in an initial call.

Your Application and AI

In the spirit of innovation, we welcome you to use AI tools in your application, just as we use them in our own business at Ocado Retail. However, as you leverage this technology, please don’t lose sight of the most important element: your unique self. Your experiences, passions, and personality are what truly set you apart. Ensure that your application still authentically conveys who you are and why you’re a great fit for us.

Everyone’s welcome

We’re an equal opportunities employer, which means that we make sure all potential colleagues are treated fairly and equally. We want to ensure everyone has a fair chance to apply; if you need this job description in an alternative format (e.g., larger print, different document type, etc.), please reach out to us at careers@ocadoretail.com and we’ll be happy to assist you, and if you require reasonable adjustments during the recruitment process, please let us know on the application form.

Supplier Commercial Associate (Internal Secondment)

Contract type: Fixed Term Contract (until mid-May 2027)

Location: Hatfield (Hybrid working – 3 days in the office)

Working hours per week: 40 hours

Level: Assistant Buyer / Equivalent

Application Closing Date: Friday 19th June

About us

Our mission is to deliver joy in every shop, through unbeatable choice, unrivalled service, and reassuringly good value. We’re also on a mission to empower our business with smart technology; we’ve recently launched our AI Academy, providing a tailored AI learning journey for every colleague.

We’re Ocado Retail, a market-leading joint venture between Ocado Group and M&S, and the world’s largest dedicated online supermarket, ocado.com. Not only is Ocado the only place to shop a full range of M&S food online, but it’s also the home to the widest online supermarket range in the UK and champion of small, independent brands. We’re also the brains behind Zoom by Ocado, our same-day grocery delivery service.

About the team and the role

The Supplier Commercial Associate will provide dedicated supplier support to execute the JBP activity and act to implement the plans effectively and on-time.

Reporting into the lead supplier Senior Buyer, they will liaise between key supplier contacts and Ocado stakeholders and strive to deliver the best trading outcomes on behalf of the supplier within the framework of the agreed JBP activities. Utilising the supply partners’ attributes to help deliver on the Ocado customer strategy and the category strategy in which the products sell.

The Supplier Commercial Associate should be empowered to proactively seek opportunities that improve the trading opportunities for the supplier and help support the shoppability of their brands.

Success will be that all JBP and brand plan activities are landed to agreement, that the supplier’s product data quality is best in class, and that the supplier’s growth is exceeding that of the total Ocado category while supporting the delivery of the Ocado KPIs that relate to that supplier. Including but not limited to, Basket £, Basket M%, Margin %, Eaches, Units, ASP, ATP%.

What you’ll do

Commercial & JBP Management

• Execute JBPs: Maintain Joint Business Plans (JBP) and documentation via the Commercial Hub.

• Financial Accuracy: Manage cost price maintenance, trigger funding, and pricing accuracy.

• Performance Tracking: Monitor shopper KPIs, trade performance, and provide ad-hoc reporting (e.g., Star Reviewers).

• Compliance: Ensure all activities adhere to GSCOP and Competition Law.

Relationship & Stakeholder Management

• Collaborative Liaison: Act as the primary conduit between the supplier and Ocado Retail (Buyers, Supply Chain, and Demand Planning).

• Meeting Cadence: Support weekly account updates, monthly reviews, and annual brand planning sessions.

• Administrative Rigour: Own meeting minutes and ensure cross-functional alignment.

Promotional & Media Execution

• End-to-End Media: Manage the booking, setup, and audit of all digital media (banners, homepage, and offsite touchpoints).

• Campaign Activation: Execute coupons, sampling, and “Smart Pass” campaigns to drive growth.

• Promotion Lifecycle: Load, troubleshoot, and perform post-promotion reviews to optimise future ROI.

Product & Range Optimisation

• NPD Lifecycle: Manage New Product Development from administrative setup to “go-live.”

• Range Maintenance: Oversee barcode swaps, substitutions, and delists.

• Digital Merchandising: Optimise web layout, search discoverability, taxonomy, and product descriptions to drive conversion.

• Stock Efficiency: Manage pickface allocation and coordinate with Demand Planning to ensure availability.

Operations & Accuracy

• Deadline Management: Deliver all tasks (promos, media, events) within the critical path.

• Market Awareness: Conduct regular “shop walks” and site audits to ensure brand excellence

Who you are

• Analytical: Highly numerate with a strong eye for detail; proficient in Microsoft Office (specifically Excel).

• Effective Communication: Professional communicator capable of managing senior stakeholders and proactively challenging inaccuracies.

• Organisational Excellence: Ability to manage complex workloads autonomously, prioritise tasks, and meet strict deadlines.

• Commercial Acumen: Basic understanding of retail KPIs and the ability to use data/insights to provide strategic recommendations.

• Problem Solving: Proactive in identifying blockers and escalating risks to senior leadership promptly.

• Collaborative Mindset: A dedicated team player who aligns with company values to achieve shared organisational goals.

What’s in it for you

By joining Ocado Retail, you’ll have the chance to experience life at the world’s largest online retailer, work with an amazing bunch of people who challenge what’s possible each day, and grow your skills and career in online retail. You’ll also be part of our AI Academy, a dedicated learning journey designed to empower every colleague with the smart technology skills of the future.

If that’s not enough to tempt you, you’ll also get access to loads of great benefits to sweeten the deal. Here’s a taste of what we offer:

Health & Wellbeing: Private medical insurance with option to add your family, Digital GP appointments, market-leading family policies, mental health support, discounted gym memberships, dental insurance, and more.

Spend & Save: Annual bonus scheme split between personal and business objectives, recognition with reward platform, up to 7% matched pension contributions, 15% Ocado discount, 20% M&S discount, free breakfast every day in the office, electric vehicle leasing scheme, and free shuttle bus from Hatfield station to the office.

Never miss the moments that matter: Hybrid working, 26 days holiday plus 8 flexible bank holidays, options to buy extra holiday, 2 weeks work from anywhere, and lifestyle break opportunities.

Our Hiring Process

Lucky for us, we receive a high volume of applications and genuinely appreciate the time and effort invested by every candidate. To ensure a fair and thorough process, every application is reviewed by a member of our team. If your skills and experience are a strong match, a Talent Partner will contact you to discuss the role and guide you through the next steps of our hiring process.

Your Application and AI

In the spirit of innovation, we welcome you to use AI tools in your application, just as we use them in our own business at Ocado Retail. However, as you leverage this technology, please don’t lose sight of the most important element: your unique self. Your experiences, passions, and personality are what truly set you apart. Ensure that your application still authentically conveys who you are and why you’re a great fit for us.

Everyone’s welcome

We’re an equal opportunities employer, which means that we make sure all potential colleagues are treated fairly and equally. We want to ensure everyone has a fair chance to apply; if you need this job description in an alternative format (e.g., larger print, different document type, etc.), please reach out to us at careers@ocadoretail.com and we’ll be happy to assist you, and if you require reasonable adjustments during the recruitment process, please let us know on the application form.

FP&A Manager

Contract type: Fixed Term Contract (24 Months)

Location: Hatfield (Hybrid working – 3 days in the office)

Working hours per week: 40 hours

Level: Manager

Application Closing Date: Friday 26th June 2026

About us

Our mission is to deliver joy in every shop, through unbeatable choice, unrivalled service, and reassuringly good value. We’re also on a mission to empower our business with smart technology; we’ve recently launched our AI Academy, providing a tailored AI learning journey for every colleague.

We’re Ocado Retail, a market-leading joint venture between Ocado Group and M&S, and the world’s largest dedicated online supermarket, ocado.com. Not only is Ocado the only place to shop a full range of M&S food online, it’s also the home to the widest online supermarket range in the UK and champion of small, independent brands. We’re also the brains behind Zoom by Ocado, our same-day grocery delivery service.

About the team and the role

This role sits within our high-performing FP&A team. We manage all financial reporting to senior management within Ocado Retail, as well as to our shareholders, M&S and Ocado Group. We deliver all aspects of financial planning at a total business P&L level, while providing key pieces of analysis and driving deep insights to support stronger decision-making and sustainable, profitable growth.

This is a newly created role, and as Finance Manager – Save To Invest, you will act as the dedicated finance lead for the business-wide Save To Invest programme of work. This is a critical initiative aimed at improving company profitability and enabling strategic investment in capabilities for future growth. You will serve as a key commercial partner to the Transformation team, exploring, identifying, and tracking initiatives to remove cost from the business.

This is an excellent opportunity for a self-starter who enjoys establishing new financial frameworks and guardrails from scratch. Because this role sits within the FP&A Planning function, you will have broad visibility across the business, working directly with the Senior Finance Manager – Planning to integrate investment assumptions into our core forecasting, budget, and 5-year plan processes. Project focus areas will initially center heavily on Technology and central costs with the need to drive greater cost optimisation, although strategic business choices through the programme will inform the direction of work.

What you’ll do

• Lead Save To Invest Financials: Serve as the prime finance lead and advisor for the corporate Save To Invest programme, working hand-in-hand with the Transformation team.

• Drive Analysis & Challenge Spend: Deliver robust financial analysis of our current cost base to identify optimisation areas, while constructively challenging existing spend plans and input assumptions.

• Track Programme Performance: Own the total tracking of the programme’s financial position; monitor progress against targets, ensure timeline alignment, and flag delivery risks early.

• Integrate Planning & Forecasting: Partner with the FP&A Planning team to feed updated Save To Invest business cases, investment assumptions, and Risks & Opportunities (R&Os) into the corporate budget, monthly reforecasts, and 5-year plan.

Who you are

• Highly Numerate & Detail-Oriented: Exceptional analytical skills with strong experience consolidating data and extracting meaningful insights.

• Experienced Modeler: Proven track record building robust business cases or modeling financial impacts for cost-optimization initiatives.

• Constructive Challenger: Comfortable questioning financial inputs, challenging assumptions, and reviewing spend plans to drive optimal commercial outcomes.

• Cross-Functional Collaborator: Excellent relationship builder who is comfortable working inside project teams and effectively influencing stakeholders across functions.

• Organised & Adaptable: Strong organisational skills with a proven ability to juggle multiple shifting workstreams seamlessly in a fast-paced environment.

• Proactive Self-Starter: Confident in building out fresh financial approaches from the ground up utilising inputs from a broad network of stakeholders.

• Continuous Improvement Mindset: A natural drive to optimise existing finance processes and utilise technology to enhance business tracking.

• Tech-Curious: Intrigued by the application of AI and automation in corporate finance to discover new efficiencies.

What’s in it for you

By joining Ocado Retail, you’ll have the chance to experience life at the world’s largest online retailer, work with an amazing bunch of people who challenge what’s possible each day, and grow your skills and career in online retail. You’ll also be part of our AI Academy, a dedicated learning journey designed to empower every colleague with the smart technology skills of the future.

If that’s not enough to tempt you, you’ll also get access to loads of great benefits to sweeten the deal. Here’s a taste of what we offer:

Health & Wellbeing: Private medical insurance with option to add your family, Digital GP appointments, market-leading family policies, mental health support, discounted gym memberships, dental insurance, and more.

Spend & Save: Up to 7% matched pension contributions, 15% Ocado discount, 20% M&S discount, free breakfast every day in the office, electric vehicle leasing scheme, and free shuttle bus from Hatfield station to the office.

Never miss the moments that matter: Hybrid working, 26 days holiday plus 8 flexible bank holidays, options to buy extra holiday, 2 weeks work from anywhere, and lifestyle break opportunities.

Our Hiring Process

Lucky for us, we receive a high volume of applications and genuinely appreciate the time and effort invested by every candidate. To ensure a fair and thorough process, every application is reviewed by a member of our team. If your skills and experience are a strong match, a Talent Partner will contact you to discuss the role and guide you through the next steps of our hiring process.

Your Application and AI

In the spirit of innovation, we welcome you to use AI tools in your application, just as we use them in our own business at Ocado Retail. However, as you leverage this technology, please don’t lose sight of the most important element: your unique self. Your experiences, passions, and personality are what truly set you apart. Ensure that your application still authentically conveys who you are and why you’re a great fit for us.

Everyone’s welcome

We’re an equal opportunities employer, which means that we make sure all potential colleagues are treated fairly and equally. We want to ensure everyone has a fair chance to apply; if you need this job description in an alternative format (e.g., larger print, different document type, etc.), please reach out to us at careers@ocadoretail.com and we’ll be happy to assist you, and if you require reasonable adjustments during the recruitment process, please let us know on the application form.

AI & Agentic Solutions Developer

Contract type: Permanent

Location: Hatfield (Hybrid working – 3 days in the office)

Working hours per week: 40 hours

Level: Associate

Application Closing Date: Tuesday 23rd June 2026

About us

Our mission is to deliver joy in every shop, through unbeatable choice, unrivalled service, and reassuringly good value. We’re also on a mission to empower our business with smart technology; we’ve recently launched our AI Academy, providing a tailored AI learning journey for every colleague.

We’re Ocado Retail, a market-leading joint venture between Ocado Group and M&S, and the world’s largest dedicated online supermarket, ocado.com. Not only is Ocado the only place to shop a full range of M&S food online, it’s also the home to the widest online supermarket range in the UK and champion of small, independent brands. We’re also the brains behind Zoom by Ocado, our same-day grocery delivery service.

About the team and the role

At Ocado Retail, our IT & Product Support model focuses on the in-house ownership of business-critical systems through dedicated, high-performing “Product Pods”. This role sits within our newly established AI & Agentic Pod, a dynamic, highly strategic unit with a business-wide remit. The mission of this pod is to review processes across every department and identify opportunities where generative AI can be used to build, test, and deploy robust micro-applications at extreme pace, organically scaling them into a unified business operating platform.

As an AI & Agentic Solutions Developer, you will be the core technical driver behind this ecosystem. In the first phase, you will lay down the foundational groundwork, engineering a high-performance “backbone” that handles authentication, secure data transfer, and automated provisioning, allowing micro-apps to be effortlessly slotted in and communicate with one another. Following this, you will build and launch rapid, AI-driven applications that drive massive productivity gains, whilst also collaborating with our central Data Science team to construct intuitive user interfaces that make their advanced, multi-agent conversational flows accessible to standard business users.

What you’ll do

• Core Backbone Engineering: Architect, build, and maintain a lightweight, high-performance platform backbone that manages shared authentication, secure data transfer, and automated provisioning for all micro-applications.

• Rapid Micro-App Development: Design, prototype, and deploy lightweight, high-productivity micro-applications at extreme pace, utilising generative AI capabilities to streamline business-wide processes.

• Complex Agentic Solutions: Build a secondary layer of deeper, more complex business applications that natively leverage generative AI and agentic behaviors to unlock unprecedented operational efficiencies.

• Data Science Collaboration & UI/UX: Collaborate closely with the Data Science team to translate their advanced, multi-agent AI modelling and workflows into highly intuitive, user-friendly graphical interfaces.

• Inter-App Orchestration: Ensure all micro-applications can easily communicate with each other, facilitating their organic growth into a wider, highly connected business operating platform.

• Continuous Innovation & Tinkering: Keep pace with the latest developments in generative AI, agentic frameworks, and software development tooling to continually accelerate our prototyping speed.

• Reporting Structure: Report directly to the Engineering Lead.

Who you are

Essential

• Full-Stack Pragmatist: Highly technical, hands-on, and comfortable writing robust backend APIs (e.g., Python, Node.js) as well as designing clean, responsive frontend UIs (e.g., React, Vue, Tailwind CSS) to deliver end-to-end applications.

• Platform & Integration Architect: Strong understanding of authentication patterns (OAuth, JWT), secure API communication, lightweight microservices, and modular software architectures.

• AI Integration Practitioner: Practical experience working with Large Language Models (LLMs), prompt engineering, embedding models, and integrating AI APIs into production-ready software.

• Rapid Prototyper: A “builder” mindset who thrives on speed and agility, preferring to ship, test, and gather user feedback on “good enough” micro-apps rather than spending months over-engineering a solution.

• Bridge Builder: Able to act as the interface between highly technical Data Science teams and everyday business users, translating complex back-end agentic logic into simple, delightful user journeys.

• Uncompromising Learner: Highly adaptable and genuinely excited by the rapid rate of change in the AI landscape, with a proven ability to pick up new tools, languages, and frameworks in days, not weeks.

Desirable

• Experience with agentic frameworks (e.g., LangChain, LangGraph, CrewAI, AutoGen) or vector databases.

• Prior experience building internal tools, developer platforms, or automation suites in a retail or e-commerce environment.

• Knowledge of cloud infrastructure (GCP preferred) and containerisation (Docker, Kubernetes).

What’s in it for you

By joining Ocado Retail, you’ll have the chance to experience life at the world’s largest online retailer, work with an amazing bunch of people who challenge what’s possible each day, and grow your skills and career in online retail. You’ll also be part of our AI Academy, a dedicated learning journey designed to empower every colleague with the smart technology skills of the future.

If that’s not enough to tempt you, you’ll also get access to loads of great benefits to sweeten the deal. Here’s a taste of what we offer:

Health & Wellbeing: Private medical insurance with option to add your family, Digital GP appointments, market-leading family policies, mental health support, discounted gym memberships, dental insurance, and more.

Spend & Save: Annual bonus scheme split between personal and business objectives, recognition with reward platform, up to 7% matched pension contributions, 15% Ocado discount, 20% M&S discount, free breakfast every day in the office, electric vehicle leasing scheme, and free shuttle bus from Hatfield station to the office.

Never miss the moments that matter: Hybrid working, 26 days holiday plus 8 flexible bank holidays, options to buy extra holiday, 2 weeks work from anywhere, and lifestyle break opportunities.

Our Hiring Process

Lucky for us, we receive a high volume of applications and genuinely appreciate the time and effort invested by every candidate. To ensure a fair and thorough process, every application is reviewed by a member of our team. If your skills and experience are a strong match, a Talent Partner will contact you to discuss the role and guide you through the next steps of our hiring process.

Your Application and AI

In the spirit of innovation, we welcome you to use AI tools in your application, just as we use them in our own business at Ocado Retail. However, as you leverage this technology, please don’t lose sight of the most important element: your unique self. Your experiences, passions, and personality are what truly set you apart. Ensure that your application still authentically conveys who you are and why you’re a great fit for us.

Everyone’s welcome

We’re an equal opportunities employer, which means that we make sure all potential colleagues are treated fairly and equally. We want to ensure everyone has a fair chance to apply; if you need this job description in an alternative format (e.g., larger print, different document type, etc.), please reach out to us at careers@ocadoretail.com and we’ll be happy to assist you, and if you require reasonable adjustments during the recruitment process, please let us know on the application form.

AI & Agentic Frontend Solutions Developer

Contract type: Permanent

Location: Hatfield (Hybrid working – 3 days in the office)

Working hours per week: 40 hours

Level: Associate

Application Closing Date: Tuesday 23rd June 2026

About us

Our mission is to deliver joy in every shop, through unbeatable choice, unrivalled service, and reassuringly good value. We’re also on a mission to empower our business with smart technology; we’ve recently launched our AI Academy, providing a tailored AI learning journey for every colleague.

We’re Ocado Retail, a market-leading joint venture between Ocado Group and M&S, and the world’s largest dedicated online supermarket, ocado.com. Not only is Ocado the only place to shop a full range of M&S food online, it’s also the home to the widest online supermarket range in the UK and champion of small, independent brands. We’re also the brains behind Zoom by Ocado, our same-day grocery delivery service.

About the team and the role

At Ocado Retail, our IT & Product Support model focuses on the in-house ownership of business-critical systems through dedicated, high-performing “Product Pods”. This role sits within our newly established AI & Agentic Pod—a dynamic, highly strategic unit with a business-wide remit. The mission of this pod is to review processes across every department and identify opportunities where generative AI can be used to build, test, and deploy robust micro-applications at extreme pace, organically scaling them into a unified business operating platform.

Within this agile development pod, you will be our frontend champion. While your colleagues focus on building the robust backend infrastructure and platform backbone, your core mission is to design, craft, and polish the user-facing interfaces for our ecosystem of micro-applications. You will make AI highly interactive and easy to use. From designing sleek, responsive layouts for rapid micro-apps, to translating the Data Science team’s complex multi-agent flows into delightful, intuitive graphical interfaces, you will ensure our AI products are not just powerful under the hood, but a joy to interact with.

What you’ll do

• UI/UX Craftsmanship: Design and build high-performance, responsive, and visually stunning user interfaces for all internal micro-applications and tools, ensuring a consistent and premium user experience.

• Component Library & Design Systems: Create a modular, reusable UI component library and custom design system tokens to enable the team to prototype and launch new micro-applications at extreme speed.

• Data Science Interface Enablement: Collaborate closely with the Data Science team to translate advanced, complex multi-agent flows, vector search queries, and generative AI outputs into interactive, highly understandable visual interfaces (e.g., node visualizers, step-by-step agent tracking, or dynamic chat playgrounds).

• AI Interaction Paradigms: Develop and optimise front-end patterns tailored specifically for LLM interactions, including stream rendering, rich markdown text, custom chat containers, interactive fallback widgets, and live feedback loops.

• Backbone API Integration: Seamlessly consume and integrate your frontends with the pod’s shared platform backbone, managing authentication, secure data transfer, state, and automated provisioning.

• Rapid Prototyping: Turn napkin-sketch ideas from business teams into highly functional, interactive mockups and production-ready applications within days.

• Reporting Structure: Report directly to the Engineering Lead.

Who you are

Essential

• Frontend Virtuoso: Highly skilled in modern frontend development, with production-grade experience in React, TypeScript, and modern styling utilities (such as Tailwind CSS, Shadcn/ui, or Radix UI).

• Visual & Logic Bridge Builder: You possess a strong aesthetic eye and solid UI/UX design sensibilities, with the ability to take complex backend agent logic and distill it into simple, elegant user journeys.

• AI-Ready Developer: Familiar with frontend-specific AI patterns and tooling (such as Vercel AI SDK, stream processing, or websocket integrations) to build highly responsive, real-time AI interactions.

• Rapid Builder: A “maker” who thrives on the pace of a startup-style environment, with a passion for rapid prototyping, iteration, and shipping user-ready code quickly over writing slow, over-engineered frameworks.

• Integration Minded: Comfortable consuming complex REST/GraphQL APIs and working with asynchronous state management libraries to handle dense, real-time data flows.

• Empathetic Collaborator: A strong communicator who genuinely loves working closely with Data Scientists, product owners, and business stakeholders to turn raw technological power into practical, daily-use tools.

Desirable

• Experience with visual flow libraries (e.g., React Flow) or interactive data visualisation libraries (e.g., D3.js, Recharts).

• Experience using Node.js, Python, or basic API frameworks to write quick backend mockups when needed.

• Understanding of accessibility standards (WCAG) and performance optimization techniques for web applications.

What’s in it for you

By joining Ocado Retail, you’ll have the chance to experience life at the world’s largest online retailer, work with an amazing bunch of people who challenge what’s possible each day, and grow your skills and career in online retail. You’ll also be part of our AI Academy, a dedicated learning journey designed to empower every colleague with the smart technology skills of the future.

If that’s not enough to tempt you, you’ll also get access to loads of great benefits to sweeten the deal. Here’s a taste of what we offer:

Health & Wellbeing: Private medical insurance with option to add your family, Digital GP appointments, market-leading family policies, mental health support, discounted gym memberships, dental insurance, and more.

Spend & Save: Annual bonus scheme split between personal and business objectives, recognition with reward platform, up to 7% matched pension contributions, 15% Ocado discount, 20% M&S discount, free breakfast every day in the office, electric vehicle leasing scheme, and free shuttle bus from Hatfield station to the office.

Never miss the moments that matter: Hybrid working, 26 days holiday plus 8 flexible bank holidays, options to buy extra holiday, 2 weeks work from anywhere, and lifestyle break opportunities.

Our Hiring Process

Lucky for us, we receive a high volume of applications and genuinely appreciate the time and effort invested by every candidate. To ensure a fair and thorough process, every application is reviewed by a member of our team. If your skills and experience are a strong match, a Talent Partner will contact you to discuss the role and guide you through the next steps of our hiring process.

Your Application and AI

In the spirit of innovation, we welcome you to use AI tools in your application, just as we use them in our own business at Ocado Retail. However, as you leverage this technology, please don’t lose sight of the most important element: your unique self. Your experiences, passions, and personality are what truly set you apart. Ensure that your application still authentically conveys who you are and why you’re a great fit for us.

Everyone’s welcome

We’re an equal opportunities employer, which means that we make sure all potential colleagues are treated fairly and equally. We want to ensure everyone has a fair chance to apply; if you need this job description in an alternative format (e.g., larger print, different document type, etc.), please reach out to us at careers@ocadoretail.com and we’ll be happy to assist you, and if you require reasonable adjustments during the recruitment process, please let us know on the application form.

Product Technical Manager – Produce

Contract type: Permanent

Location: Hatfield (Hybrid working – 3 days in the office)

Working hours per week: 40 hours

Level: Manager

Application Closing Date: Friday 19th June

About us

Our mission is to deliver joy in every shop, through unbeatable choice, unrivalled service, and reassuringly good value. We’re also on a mission to empower our business with smart technology; we’ve recently launched our AI Academy, providing a tailored AI learning journey for every colleague.

We’re Ocado Retail, a market-leading joint venture between Ocado Group and M&S, and the world’s largest dedicated online supermarket, ocado.com. Not only is Ocado the only place to shop a full range of M&S food online, but it’s also the home to the widest online supermarket range in the UK and champion of small, independent brands. We’re also the brains behind Zoom by Ocado, our same-day grocery delivery service.

About the team and the role

The Product Technical Manager has responsibility for the Produce category for product, safety, quality and legality for the Ocado Own Brand range. This includes ongoing management of supplier due diligence and product performance, as well as maintaining supplier and product due diligence across the product category.

What you’ll do

• Managing all Product Safety, Supplier management, Product quality, compliance and internal and external reporting against the product category

• Manage the successful launch of the technical elements of Ocado Own Brand products.

• Ensure all Technical KPI targets are managed and reported against

• Support product incidents and manage complaints

• Maintain and update product specifications and QAS’s

• Keep up to date on all relating regulatory and technical challenges needed to ensure the Own Brand range is safe, legal and compliant at all times

• Manage varietal and seasonal changeovers across the Ocado Own brand range

• Manage country risk profiles and the global sourcing plan

Accountabilities:

• Implementing and retaining the company’s high technical standards across the category

• Engaging with stakeholders to maintain Product Safety, Compliance and Quality in everything we do

• Maintain all due diligence processes to ensure all Ocado Own Brand products are safe and legal

Managing the category Own Brand supply base for

• Product Quality monitoring and improvement plans

• Maintain quality against QAS benchmark standards

• Supplier audit

• Building strong partnerships and developing efficient ways of working with the category supply base

• Ongoing supplier risk assessment

Engage on the Own Brand supply base for

• Sustainability

• Sourcing with integrity, including Human Rights

Who you are

• Minimum 5 years of Technical Management experience with 3 years in Fresh Produce

• Food technology degree (or similar Agricultural/Horticultural degree)

• HACCP Level 3 qualified (desirable)

• Level 3 Food Hygiene Certificate (desirable)

• Lead Auditor qualified (desirable or equivalent experience)

• Adept in product risk and crisis management

• Ability to interpret data and act upon it

• Adaptability and flexibility in an ever-changing environment

• Focus on quality, accuracy and attention to detail

• Highly organised and self-motivated

• Embedded knowledge of food law and product law

What’s in it for you

By joining Ocado Retail, you’ll have the chance to experience life at the world’s largest online retailer, work with an amazing bunch of people who challenge what’s possible each day, and grow your skills and career in online retail. You’ll also be part of our AI Academy, a dedicated learning journey designed to empower every colleague with the smart technology skills of the future.

If that’s not enough to tempt you, you’ll also get access to loads of great benefits to sweeten the deal. Here’s a taste of what we offer:

Health & Wellbeing: Private medical insurance with option to add your family, Digital GP appointments, market-leading family policies, mental health support, discounted gym memberships, dental insurance, and more.

Spend & Save: Annual bonus scheme split between personal and business objectives, recognition with reward platform, up to 7% matched pension contributions, 15% Ocado discount, 20% M&S discount, free breakfast every day in the office, electric vehicle leasing scheme, and free shuttle bus from Hatfield station to the office.

Never miss the moments that matter: Hybrid working, 26 days holiday plus 8 flexible bank holidays, options to buy extra holiday, 2 weeks work from anywhere, and lifestyle break opportunities.

Our Hiring Process

Lucky for us, we receive a high volume of applications and genuinely appreciate the time and effort invested by every candidate. To ensure a fair and thorough process, every application is reviewed by a member of our team. If your skills and experience are a strong match, a Talent Partner will contact you to discuss the role and guide you through the next steps of our hiring process.

Your Application and AI

In the spirit of innovation, we welcome you to use AI tools in your application, just as we use them in our own business at Ocado Retail. However, as you leverage this technology, please don’t lose sight of the most important element: your unique self. Your experiences, passions, and personality are what truly set you apart. Ensure that your application still authentically conveys who you are and why you’re a great fit for us.

Everyone’s welcome

We’re an equal opportunities employer, which means that we make sure all potential colleagues are treated fairly and equally. We want to ensure everyone has a fair chance to apply; if you need this job description in an alternative format (e.g., larger print, different document type, etc.), please reach out to us at careers@ocadoretail.com and we’ll be happy to assist you, and if you require reasonable adjustments during the recruitment process, please let us know on the application form.

Talent Acquisition Partner

Contract type: Fixed Term Contract (13 Months)

Location: Hatfield (Hybrid working – 3 days in the office)

Working hours per week: 40 hours

Level: Manager

Application Closing Date: 19 June 2026

About us

Our mission is to deliver joy in every shop, through unbeatable choice, unrivalled service, and reassuringly good value. We’re also on a mission to empower our business with smart technology; we’ve recently launched our AI Academy, providing a tailored AI learning journey for every colleague.

We’re Ocado Retail, a market-leading joint venture between Ocado Group and M&S, and the world’s largest dedicated online supermarket, ocado.com. Not only is Ocado the only place to shop a full range of M&S food online, it’s also the home to the widest online supermarket range in the UK and champion of small, independent brands. We’re also the brains behind Zoom by Ocado, our same-day grocery delivery service.

About the team and the role

At Ocado Retail we are passionate about attracting and developing talented people at all levels in our business. The role of Talent Acquisition Partner is critical to these aims. You will embed yourself within specific business areas to deeply understand their unique operations, team cultures, and long-term goals. By partnering closely with hiring managers, you will proactively anticipate their needs and deliver robust recruitment strategies that attract top talent. Ultimately, your responsibility spans the entire talent journey, ensuring a seamless process from the initial brief right through to a positive, welcoming on-boarding experience for every new joiner.

What you’ll do

• Talent Sourcing – Own the end to end recruitment process for your business area from sourcing through to onboarding, focusing on delivering a first-class candidate experience that reflects our values and culture. Build strong talent pipelines for roles at all levels, through proactive sourcing methods, understanding the internal talent landscape, networking and partnerships. Manage all senior hires for your business areas.

• Talent Acquisition Strategy Deployment – In partnership with the People Partnering team for the function, develop and implement a comprehensive recruitment plan that identifies hiring needs and priorities based on business area goals, future skills and workforce planning.

• Market Insights, Data and Trends – Collate and utilise market insights and trends to inform your recruitment strategies, provide guidance to hiring managers and stay competitive in attracting talent. Prepare regular presentations to senior stakeholders on recruitment metrics, trends, successes and recommendations.

• Drive Continuous Improvement: Contribute to and lead strategic projects aimed at elevating our talent function to best-in-class; this includes championing initiatives across employer branding, recruitment system optimisation, and process innovation to ensure we are constantly evolving and improving how we attract high peforming talent.

• Talent Attractions and Engagement – Design and deliver targeted talent attraction initiatives that aligns to our Employer Value Proposition. Have a strong professional social media presence and attend external industry events to build our brand awareness and network.

Who you are

• You’ll have proven and extensive experience as a Talent Acquisition Partner/Recruiter, acquiring talent across a range of head office roles and levels, including Senior hires. Experience in the Retail and/or Online sector is desirable.

• Demonstrated success in developing and deploying tailored recruitment strategies which meet business objectives.

• Experience and understanding of workforce planning and forecasting processes.

• Competent and comfortable with data – gathering, analysing and presenting back insight and recommendations to Senior Stakeholders.

• Excellent stakeholder management and communication skills.

• Ability to thrive in a fast-paced, dynamic environment while maintaining attention to detail and quality.

What’s in it for you

By joining Ocado Retail, you’ll have the chance to experience life at the world’s largest online retailer, work with an amazing bunch of people who challenge what’s possible each day, and grow your skills and career in online retail. You’ll also be part of our AI Academy, a dedicated learning journey designed to empower every colleague with the smart technology skills of the future.

If that’s not enough to tempt you, you’ll also get access to loads of great benefits to sweeten the deal. Here’s a taste of what we offer:

Health & Wellbeing: Private medical insurance with option to add your family, Digital GP appointments, market-leading family policies, mental health support, discounted gym memberships, dental insurance, and more.

Spend & Save: Recognition with reward platform, up to 7% matched pension contributions, 15% Ocado discount, 20% M&S discount, free breakfast every day in the office, electric vehicle leasing scheme, and free shuttle bus from Hatfield station to the office.

Never miss the moments that matter: Hybrid working, 26 days holiday plus 8 flexible bank holidays, options to buy extra holiday, 2 weeks work from anywhere, and lifestyle break opportunities.

Our Hiring Process

Lucky for us, we receive a high volume of applications and genuinely appreciate the time and effort invested by every candidate. To ensure a fair and thorough process, every application is reviewed by a member of our team. If your skills and experience are a strong match, our People Lead will contact you to discuss the role and guide you through the next steps of our hiring process.

Your Application and AI

In the spirit of innovation, we welcome you to use AI tools in your application, just as we use them in our own business at Ocado Retail. However, as you leverage this technology, please don’t lose sight of the most important element: your unique self. Your experiences, passions, and personality are what truly set you apart. Ensure that your application still authentically conveys who you are and why you’re a great fit for us.

Everyone’s welcome

We’re an equal opportunities employer, which means that we make sure all potential colleagues are treated fairly and equally. We want to ensure everyone has a fair chance to apply; if you need this job description in an alternative format (e.g., larger print, different document type, etc.), please reach out to us at careers@ocadoretail.com and we’ll be happy to assist you, and if you require reasonable adjustments during the recruitment process, please let us know on the application form.

Finance Manager – Network & Property

Contract type: Permanent

Location: Hatfield (Hybrid working – 3 days in the office)

Working hours per week: 40 hours

Level: Manager

Application Closing Date: Friday 19th June 2026

About us

Our mission is to deliver joy in every shop, through unbeatable choice, unrivalled service, and reassuringly good value. We’re also on a mission to empower our business with smart technology; we’ve recently launched our AI Academy, providing a tailored AI learning journey for every colleague.

We’re Ocado Retail, a market-leading joint venture between Ocado Group and M&S, and the world’s largest dedicated online supermarket, ocado.com. Not only is Ocado the only place to shop a full range of M&S food online, it’s also the home to the widest online supermarket range in the UK and champion of small, independent brands. We’re also the brains behind Zoom by Ocado, our same-day grocery delivery service.

About the team and the role

This is a newly created role sitting within our dynamic FP&A team. We are a key strategic partner to the leadership team, managing the 5-year plan, budget, and monthly reforecast processes across the business. We pride ourselves on delivering deep financial analysis, driving critical insights, and shaping future outlooks to support stronger decision-making and sustainable, profitable growth.

As the Finance Manager – Network & Property, you will act as the dedicated finance partner to the Network & Property team, who manage all of our sites and ensure our volume demands are met. This is a pivotal role as Ocado Retail undergoes significant organic expansion. You will be heavily involved in the financial evaluation of our network—spanning the build-out of new Customer Fulfilment Centres (CFCs), spokes, and existing network investments.

You will have a seat at the table from project initiation conversations all the way through to investment sign-off decisions, and be expected to ask the right questions and challenge assumptions to drive to the right outcomes. You will need to think strategically, evaluating new sites as critical nodes within a wider network while considering complex elements like delivery economics. Because this is a brand-new role, you’ll be comfortable operating in ambiguity, building new processes from scratch, and taking true end-to-end ownership of our business case processes.

What you’ll do

• Lead Expansion Business Cases: Own the end-to-end development of robust business cases for new distribution centres (CFCs) and spokes; build multi-variant models to evaluate real estate costs, automated CAPEX, and last-mile/middle-mile trunking efficiencies.

• Commercial Property Partnering: Partner with the Property Negotiation and Development teams, providing rigorous financial modeling and data insights during commercial discussions, site acquisitions, and upcoming lease renegotiations.

• Own Post-Investment Reviews (PIR): Lead the PIR process for completed network projects, delivering deep-dive analysis and lessons learned to the Strategic Governance Board to improve future decision-making.

• Capex & Budget Management: Manage all budget/forecast inputs and own the Capex budget for network and property; track actual spend against budget for live construction projects and network upgrades with a strict focus on cash flow and robust fixed asset controls.

• Drive Tech & Capacity Innovation: Model the financial trade-offs of structural capacity constraints; continuously improve investment appraisal tools using Oracle for automation , and incorporate AI into BAU processes to uncover new ways of working.

Who you are

• Highly Numerate & Analytical: A keen eye for detail with strong experience consolidating and analysing numbers to drive total confidence in financial outputs.

• Financial Modeling Expert: Proven experience building robust business cases and financial models from scratch, ideally handling multi-variant scenario planning.

• Commercial Lease & Logistics Acumen: A solid understanding of lease negotiations, key contract levers , and operational network efficiency factors.

• Strong Stakeholder Management Skills: Excellent at building meaningful cross-functional relationships and comfortable challenging spend plans or assumptions to drive better business outcomes.

• Adaptable & Organised: Highly organised, able to juggle multiple complex workstreams at once, and comfortable operating within ambiguity to build brand-new processes.

• Mobility: Ability and willingness to travel within the UK to network sites when required.

• Tech & System Savvy: A proactive, continuous improvement mindset with a motivation to use systems (e.g., Oracle) to automate Capex tracking and site performance reviews.

• Forward-Thinking: An interest or experience in incorporating AI and advanced scenario modeling/sensitivities into business-as-usual processes.

What’s in it for you

By joining Ocado Retail, you’ll have the chance to experience life at the world’s largest online retailer, work with an amazing bunch of people who challenge what’s possible each day, and grow your skills and career in online retail. You’ll also be part of our AI Academy, a dedicated learning journey designed to empower every colleague with the smart technology skills of the future.

If that’s not enough to tempt you, you’ll also get access to loads of great benefits to sweeten the deal. Here’s a taste of what we offer:

Health & Wellbeing: Private medical insurance with option to add your family, Digital GP appointments, market-leading family policies, mental health support, discounted gym memberships, dental insurance, and more.

Spend & Save: Annual bonus scheme split between personal and business objectives, recognition with reward platform, up to 7% matched pension contributions, 15% Ocado discount, 20% M&S discount, free breakfast every day in the office, electric vehicle leasing scheme, and free shuttle bus from Hatfield station to the office.

Never miss the moments that matter: Hybrid working, 26 days holiday plus 8 flexible bank holidays, options to buy extra holiday, 2 weeks work from anywhere, and lifestyle break opportunities.

Our Hiring Process

Lucky for us, we receive a high volume of applications and genuinely appreciate the time and effort invested by every candidate. To ensure a fair and thorough process, every application is reviewed by a member of our team. If your skills and experience are a strong match, a Talent Partner will contact you to discuss the role and guide you through the next steps of our hiring process.

Your Application and AI

In the spirit of innovation, we welcome you to use AI tools in your application, just as we use them in our own business at Ocado Retail. However, as you leverage this technology, please don’t lose sight of the most important element: your unique self. Your experiences, passions, and personality are what truly set you apart. Ensure that your application still authentically conveys who you are and why you’re a great fit for us.

Everyone’s welcome

We’re an equal opportunities employer, which means that we make sure all potential colleagues are treated fairly and equally. We want to ensure everyone has a fair chance to apply; if you need this job description in an alternative format (e.g., larger print, different document type, etc.), please reach out to us at careers@ocadoretail.com and we’ll be happy to assist you, and if you require reasonable adjustments during the recruitment process, please let us know on the application form.

Finance Manager – Commercial Income Controls & Governance

Contract type: Fixed Term Contract (12 months)

Location: Hatfield (Hybrid working – 3 days in the office)

Working hours per week: 40 hours

Level: Manager

Application Closing Date: Friday 19th June 2026

About us

Our mission is to deliver joy in every shop, through unbeatable choice, unrivalled service, and reassuringly good value. We’re also on a mission to empower our business with smart technology; we’ve recently launched our AI Academy, providing a tailored AI learning journey for every colleague.

We’re Ocado Retail, a market-leading joint venture between Ocado Group and M&S, and the world’s largest dedicated online supermarket, ocado.com. Not only is Ocado the only place to shop a full range of M&S food online, it’s also the home to the widest online supermarket range in the UK and champion of small, independent brands. We’re also the brains behind Zoom by Ocado, our same-day grocery delivery service.

About the team and the role

This role sits within our Commercial Control team and represents a high-profile opportunity to act as the finance architect for our supplier-funded activities. We are responsible for ensuring strong financial governance, accuracy, and process optimisation across Ocado Retail’s commercial operations.

As the Finance Manager for Commercial Income Controls & Governance, your mission is to transform our commercial income processes from a heavily manual, detective state to a highly governed, automated, and preventative model. You will bridge the gap between Commercial Finance, the Central Controls team, and the Technology PMO. You won’t be responsible for fixing system configurations directly; instead, you will define the critical finance requirements, map out end-to-end workflows, and drive the cross-functional workstreams needed to implement durable, audit-ready solutions.

What you’ll do

• Design the End-to-End Accounting Framework: Map out comprehensive process flows detailing how a Joint Business Plan (JBP) moves from initial supplier agreement through to revenue recognition and balance sheet reconciliation.

• Establish SCI Accounting Policy: Develop formal Supplier Commercial Income (SCI) policies outlining recognition principles, cut-off requirements, and the treatment of threshold-based supplier arrangements.

• Translate Finance Gaps to Tech Requirements: Author functional requirements for the Tech PMO so that future commercial and promotional tools natively enforce mandatory approvals and preventative system controls.

• Partner with M&S Commercial Finance: Bridge existing data gaps with M&S to design a rigorous validation and accrual-based methodology for accurate period-matching of shared rebate income.

• Integrate with Risk & Control Matrices: Partner with Financial Controls and Risk Specialists to redesign Delegation of Authority (DoA) thresholds, integrate process insights into the Risk and Control Matrix (RACM), and update Buying and Retail Media risk registers.

• Govern Tooling Workarounds: Identify, rationalise, and strictly govern critical offline financial trackers in line with corporate Spreadsheet Policies.

Who you are

• Process Mapping Expert: Proven experience designing and documenting end-to-end financial workflows and process models.

• Strong Accounting Principles: Solid understanding of financial accounting concepts, including revenue recognition, cut-off rules, and balance sheet reconciliations.

• Cross-Functional Collaborator: Excellent communication skills with the ability to bridge gaps between Finance, Technology, and Controls teams.

• Commercial Awareness: Under pockets of cost/revenue drivers and the operational risks embedded in complex commercial contracts.

• Accountable & Change-Driven: A proactive self-starter with a track record of taking complete ownership of project-based delivery, turning documentation into daily operational reality.

• Continuous Improvement Mindset: Passionate about finding and implementing system efficiencies to shift manual processes to automated, preventative controls.

• Audit & Compliance Focused: Experience working with or building frameworks to meet high corporate auditing and governance standards.

What’s in it for you

By joining Ocado Retail, you’ll have the chance to experience life at the world’s largest online retailer, work with an amazing bunch of people who challenge what’s possible each day, and grow your skills and career in online retail. You’ll also be part of our AI Academy, a dedicated learning journey designed to empower every colleague with the smart technology skills of the future.

If that’s not enough to tempt you, you’ll also get access to loads of great benefits to sweeten the deal. Here’s a taste of what we offer:

Health & Wellbeing: Private medical insurance with option to add your family, Digital GP appointments, market-leading family policies, mental health support, discounted gym memberships, dental insurance, and more.

Spend & Save: Recognition with reward platform, up to 7% matched pension contributions, 15% Ocado discount, 20% M&S discount, free breakfast every day in the office, electric vehicle leasing scheme, and free shuttle bus from Hatfield station to the office.

Never miss the moments that matter: Hybrid working, 26 days holiday plus 8 flexible bank holidays, options to buy extra holiday, 2 weeks work from anywhere, and lifestyle break opportunities.

Our Hiring Process

Lucky for us, we receive a high volume of applications and genuinely appreciate the time and effort invested by every candidate. To ensure a fair and thorough process, every application is reviewed by a member of our team. If your skills and experience are a strong match, a Talent Partner will contact you to discuss the role and guide you through the next steps of our hiring process.

Your Application and AI

In the spirit of innovation, we welcome you to use AI tools in your application, just as we use them in our own business at Ocado Retail. However, as you leverage this technology, please don’t lose sight of the most important element: your unique self. Your experiences, passions, and personality are what truly set you apart. Ensure that your application still authentically conveys who you are and why you’re a great fit for us.

Everyone’s welcome

We’re an equal opportunities employer, which means that we make sure all potential colleagues are treated fairly and equally. We want to ensure everyone has a fair chance to apply; if you need this job description in an alternative format (e.g., larger print, different document type, etc.), please reach out to us at careers@ocadoretail.com and we’ll be happy to assist you, and if you require reasonable adjustments during the recruitment process, please let us know on the application form.