Senior Commercial Performance and Forecasting Analyst
 

Contract type: Permanent

Location: Hatfield  (Hybrid working – 3 days in the office)

Working hours per week: 40 hours

Level: Senior

Application Closing Date:  Thursday 19th March 2026

 

About us

Our mission is to deliver joy in every shop, through unbeatable choice, unrivalled service, and reassuringly good value. 

We’re Ocado Retail, a market-leading joint venture between Ocado Group and M&S, and the world’s largest dedicated online supermarket, ocado.com. Not only is Ocado.com the only place to shop a full range of M&S food online, it’s also the home to the widest online supermarket range in the UK and champion of small, independent brands. We’re also the brains behind Zoom by Ocado, our same-day grocery delivery service. 

About the team and the role

The Forecasting team works closely with our Planning, Finance and Marketing departments to accurately predict customer demand and maximise network capacity utilisation. The Forecasting team is responsible for:

• Short-term forecasting and capacity utilisation
• Medium-term scenario forecasting to explore alternative strategies for meeting growth targets.
• Long-term strategic guidance – forecasting long-term customer demand to help build our long-term network, marketing and acquisition strategy 

What you’ll do

• Lead analysis and root cause investigation of forecasting error and bias across key KPIs. Design and implement improvements to the forecasting processes to remove bias and reduce error.
• Manage our weekly mid-term (12-week) forecasting cycle. This includes coordinating data inputs from cross-functional stakeholders, accuracy reviews, facilitating planning meetings and ensuring that next steps are captured and actioned.
• Own capacity review meeting with Ocado Logistics. Ensuring we make the best decisions by effectively trading off operational cost and improved customer experience. 
• Form a strong working partnership with the Ocado Logistics, Revenue management and the rest of the forecasting team.
• Look for and develop tools to automate decision-making, reports to enable self-serve and lead projects that drive business improvement.
• Contribute to the development of best practices and support sharing them among the wider Insight team.

Who you are

Essential:

• Strong experience as an analyst
• Experience in presenting analytics-driven output to wide-ranging audiences
• Proven experience in data mining using SQL 
• Ability to drive projects forward and deliver to plan
• Exceptional stakeholder management skills
• The ability to communicate and influence at all levels
• Excellent Google Suite / Excel skills
• Ability to prioritise and balance immediate work against longer-term priorities
• Knowledge of forecasting methods.

Preferred:

• Experience in a retail, e-commerce or FMCG consumer-facing business
• Experience with data visualisation software such as Tableau
• Familiarity with Google’s wider data ecosystem (e.g. Google Cloud Storage, AutoML)
• Numerate or Technical Degree
• Mathematics A Level (or equivalent)
• Experience of R or Python
• Willingness to learn and innovate and take advantage of new technologies.

What’s in it for you

By joining Ocado Retail, you’ll have the chance to experience life at the world’s largest online retailer, work with an amazing bunch of people who challenge what’s possible each day, and grow your skills and career in online retail. 

If that’s not enough to tempt you, you’ll also get access to loads of great benefits to sweeten the deal. Here’s a taste of what we offer:

Health & Wellbeing: Private medical insurance with option to add your family, Digital GP appointments, market-leading family policies, mental health support, discounted gym memberships, dental insurance, and more. 

Spend & Save: Annual bonus scheme split between personal and business objectives, recognition with reward platform, up to 7% matched pension contributions, 15% Ocado discount, 20% M&S discount, free breakfast every day in the office, electric vehicle leasing scheme, and free shuttle bus from Hatfield station to the office.  

Never miss the moments that matter:  Hybrid working, 26 days holiday plus 8 flexible bank holidays, options to buy extra holiday, 2 weeks work from anywhere, and lifestyle break opportunities. 

Our Hiring Process

Lucky for us, we receive a high volume of applications and genuinely appreciate the time and effort invested by every candidate. To ensure a fair and thorough process, every application is reviewed by a member of our team. If your skills and experience are a strong match, a Talent Partner will contact you to discuss the role and guide you through the next steps of our hiring process.

Your Application and AI

In the spirit of innovation, we welcome you to use AI tools in your application, just as we use them in our own business at Ocado Retail.  However, as you leverage this technology, please don't lose sight of the most important element: your unique self. Your experiences, passions, and personality are what truly set you apart. Ensure that your application still authentically conveys who you are and why you're a great fit for us.

Everyone’s welcome

We’re an equal opportunities employer, which means that we make sure all potential colleagues are treated fairly and equally. We want to ensure everyone has a fair chance to apply; if you need this job description in an alternative format (e.g., larger print, different document type, etc.), please reach out to us at careers@ocadoretail.com and we'll be happy to assist you, and if you require reasonable adjustments during the recruitment process, please let us know on the application form.

Contract type: Fixed Term Contract (12 Month FTC)

Location: Hatfield (Hybrid working – 3 days in the office)

Working hours per week: 40 hours

Level: Associate

Application Closing Date: Friday 6th March 2026

 

About us

Our mission is to deliver joy in every shop, through unbeatable choice, unrivalled service, and reassuringly good value. 

We’re Ocado Retail, a market-leading joint venture between Ocado Group and M&S, and the world’s largest dedicated online supermarket, ocado.com. Not only is Ocado.com the only place to shop a full range of M&S food online, it’s also the home to the widest online supermarket range in the UK and champion of small, independent brands. We’re also the brains behind Zoom by Ocado, our same-day grocery delivery service. 

About the team and the role

The candidate will be responsible for the day-to-day treasury management of the business, including daily liquidity management, cash-flow forecasting, the processing of payments and completion of bank reconciliations.  The person responsible will be required to support annual cash flow budgets and short-term short cash forecasts based on inputs from other areas of finance.  

The position presents the opportunity and challenge of working in both a dynamic and exciting environment within the UK’s largest dedicated online grocery retaile

What you’ll do

Cash & Liquidity 

• Determines corporate cash requirements and maintains appropriate cash flow, reports daily cash position.
• Recommends investment options available for short-term cash positions in accordance with Treasury Policy
• Management of RCF draw-down requests, incoming payments and repayments
• Bank account management – assisting with KYC requirements and bank account administration 
• Manage month-end and coordinate with Finance Reporting to address audit inquiries.
• Initiating payments for day-to-day transactions via BACS, wire, ACH, etc. with the aim of implementing a system to reduce manual intervention
• Working with Accounts Payable and Accounts Receivable to resolve any issues with receipts/payments
• Weekly cashflow forecasts, variance analysis and preparation of reports for review by the Treasurer for submission to FC, FD and CFO.
• Liaising with other areas of the business to understand the key inputs of the cash forecast and understanding any variances to Budget/Forecast
• Working across the finance functions to understand working capital and how that affects cash

 

Debt & Projects 

• Preparation of covenant and compliance documentation
• Support Treasurer on Lender relationship and Debt refinancing
• Support Bank reconciliation automation project (Oracle Fusion)
• Support ad hoc, value-adding initiatives such as implementing better financial controls and process improvements
• Assisting with the implementation of financial systems for cash management/forecasting, whilst ensuring liquidity to meet daily outgoings

Who you are

Essential 

• Corporate Treasury Back Office & Cash Management experience 
• Part Qualified accountant (ACT, CIMA or ACCA)
• Highly numerate and analytical with a keen eye for detail that is deadline-focused and goal-oriented
• An ability to work in a fast moving, pressured environment keeping the focus on deadlines and tasks 
• Intermediate to Advanced Excel user 
• Strong team player with the ability to also work independently 
• Demonstrate the ability to communicate effectively to a wide variety of audiences
• Payment processing and knowledge of banking systems/environment 

 

Desirable

• Corporate Treasury experience in Private Equity
• Financing modelling
• Some experience of ERP systems (e.g. Oracle Fusion) and Bank connectivity implementation
• Experience with projects (bank account migration, H2H implementation, Treasury best practices)

What’s in it for you

By joining Ocado Retail, you’ll have the chance to experience life at the world’s largest online retailer, work with an amazing bunch of people who challenge what’s possible each day, and grow your skills and career in online retail. 

If that’s not enough to tempt you, you’ll also get access to loads of great benefits to sweeten the deal. Here’s a taste of what we offer:

Health & Wellbeing: Private medical insurance with option to add your family, Digital GP appointments, market-leading family policies, mental health support, discounted gym memberships, dental insurance, and more. 

Spend & Save: Annual bonus scheme split between personal and business objectives, recognition with reward platform, up to 7% matched pension contributions, 15% Ocado discount, 20% M&S discount, free breakfast every day in the office, electric vehicle leasing scheme, and free shuttle bus from Hatfield station to the office.  

Never miss the moments that matter:  Hybrid working, 26 days holiday plus 8 flexible bank holidays, options to buy extra holiday, 2 weeks work from anywhere, and lifestyle break opportunities. 

Our Hiring Process

Lucky for us, we receive a high volume of applications and genuinely appreciate the time and effort invested by every candidate. To ensure a fair and thorough process, every application is reviewed by a member of our team. If your skills and experience are a strong match, a Talent Partner will contact you to discuss the role and guide you through the next steps of our hiring process.

Your Application and AI

In the spirit of innovation, we welcome you to use AI tools in your application, just as we use them in our own business at Ocado Retail.  However, as you leverage this technology, please don't lose sight of the most important element: your unique self. Your experiences, passions, and personality are what truly set you apart. Ensure that your application still authentically conveys who you are and why you're a great fit for us.

Everyone’s welcome

We’re an equal opportunities employer, which means that we make sure all potential colleagues are treated fairly and equally. We want to ensure everyone has a fair chance to apply; if you need this job description in an alternative format (e.g., larger print, different document type, etc.), please reach out to us at careers@ocadoretail.com and we'll be happy to assist you, and if you require reasonable adjustments during the recruitment process, please let us know on the application form.

Service Desk Analyst
 

Contract type: Fixed Term Contract (12 months)

Location: Hatfield  (Hybrid working – 3 days in the office)

Working hours per week: 40 hours

Level: Associate

Application Closing Date:  Thursday 19th March 2026

 

About us

Our mission is to deliver joy in every shop, through unbeatable choice, unrivalled service, and reassuringly good value. 

We’re Ocado Retail, a market-leading joint venture between Ocado Group and M&S, and the world’s largest dedicated online supermarket, ocado.com. Not only is Ocado.com the only place to shop a full range of M&S food online, it’s also the home to the widest online supermarket range in the UK and champion of small, independent brands. We’re also the brains behind Zoom by Ocado, our same-day grocery delivery service. 

About the team and the role

Join our small but vital team as the first point of contact for all Ocado Retail staff. We are seeking a highly motivated, customer-focused, and natural problem solver who excels at 'thinking outside the box.'

You will play a crucial role in maintaining high service levels and ensuring the smooth operation of IT services for the entire business. This role is essential to the day-to-day productivity of every employee. You will grow your skills in IT Service Management, Active Directory administration, and gain exposure to a wide range of hardware and software issues. You will report directly to the Service Lead.

What you’ll do

• Provide professional and effective first-line IT support to all Ocado Retail employees, resolving incidents and fulfilling service requests promptly.
• Log, assign, and track all support tickets accurately using our ITSM tool, ensuring regular, proactive follow-up with end-users to meet agreed Service Level Agreements.
• Efficiently manage user access by performing system on-boarding and off-boarding procedures, including granting access via Active Directory (AD).
• Partner with the Technical Support Technician on resolving hardware-related incidents (e.g., desk moves, hardware rollouts, and upgrades).
• Collaborate with the Service Management team to update, manage, and maintain the internal knowledge management documents.

Who you are

Essential Skills & Experience

• Proven experience logging and managing incidents and requests within an ITSM tool.
• Sound knowledge of and exposure to ITIL principles.
• Excellent time management and organisational skills, with a relentless focus on customer satisfaction.
• Demonstrable problem-solving ability and an eagerness to learn new systems and technologies quickly.
• Exposure to Active Directory for basic user management.

Desirable Skills & Experience

• Experience in a fast-paced or rapidly changing IT environment.
• Formal ITIL certification or training.
• Experience with knowledge management processes.
• Strong verbal and written communication skills.

What’s in it for you

By joining Ocado Retail, you’ll have the chance to experience life at the world’s largest online retailer, work with an amazing bunch of people who challenge what’s possible each day, and grow your skills and career in online retail. 

If that’s not enough to tempt you, you’ll also get access to loads of great benefits to sweeten the deal. Here’s a taste of what we offer:

Health & Wellbeing: Private medical insurance with option to add your family, Digital GP appointments, market-leading family policies, mental health support, discounted gym memberships, dental insurance, and more. 

Spend & Save: Annual bonus scheme split between personal and business objectives, recognition with reward platform, up to 7% matched pension contributions, 15% Ocado discount, 20% M&S discount, free breakfast every day in the office, electric vehicle leasing scheme, and free shuttle bus from Hatfield station to the office.  

Never miss the moments that matter:  Hybrid working, 26 days holiday plus 8 flexible bank holidays, options to buy extra holiday, 2 weeks work from anywhere, and lifestyle break opportunities. 

Our Hiring Process

Lucky for us, we receive a high volume of applications and genuinely appreciate the time and effort invested by every candidate. To ensure a fair and thorough process, every application is reviewed by a member of our team. If your skills and experience are a strong match, a Talent Partner will contact you to discuss the role and guide you through the next steps of our hiring process.

Your Application and AI

In the spirit of innovation, we welcome you to use AI tools in your application, just as we use them in our own business at Ocado Retail.  However, as you leverage this technology, please don't lose sight of the most important element: your unique self. Your experiences, passions, and personality are what truly set you apart. Ensure that your application still authentically conveys who you are and why you're a great fit for us.

Everyone’s welcome

We’re an equal opportunities employer, which means that we make sure all potential colleagues are treated fairly and equally. We want to ensure everyone has a fair chance to apply; if you need this job description in an alternative format (e.g., larger print, different document type, etc.), please reach out to us at careers@ocadoretail.com and we'll be happy to assist you, and if you require reasonable adjustments during the recruitment process, please let us know on the application form.

UX Designer (CRO)
 

Contract type: Permanent

Location: Hatfield (Hybrid working – 3 days in the office)

Working hours per week: 40 hours

Level: Associate

Application Closing Date:  Friday 13th March 2026

 

About us

Our mission is to deliver joy in every shop, through unbeatable choice, unrivalled service, and reassuringly good value. 

We’re Ocado Retail, a market-leading joint venture between Ocado Group and M&S, and the world’s largest dedicated online supermarket, ocado.com. Not only is Ocado.com the only place to shop a full range of M&S food online, it’s also the home to the widest online supermarket range in the UK and champion of small, independent brands. We’re also the brains behind Zoom by Ocado, our same-day grocery delivery service. 

About the team and the role

As a UX Designer, you won't just be making things look "nice" – you’ll be making them work better. You will sit at the intersection of psychology, data, and design. Your mission is to identify friction points in the Ocado customer journey and design elegant, high-performing solutions that drive measurable growth.

This role sits in the Conversion Rate Optimisation (CRO) team using data and experimentation to make our website easier to use and more effective at turning visitors into customers. We bridge the gap between marketing, merchandising and design by testing new ideas and using real human behaviour to guide our decisions. Instead of guessing, we focus on continuous improvement to make every step of the online shopping journey smoother and more successful.

What you’ll do

• Data-Driven Design: Transform requests based on user data, heatmaps, and A/B test results into intuitive wireframes and high-fidelity prototypes.
• Hypothesis Building: Partner with Product Leads and Data Analysts to run workshops and form testable hypotheses
• User Research: Conduct lean usability testing and synthesise feedback to ensure our "experiments" are grounded in real human behaviour.
• Iteration & Testing: Rapidly iterate on designs based on live experiment data. You understand that a "failed" test is just a data point for a better design.
• Cross-Functional Collaboration: Work closely with other teams across the business to maintain brand consistency and work towards joined up business goals.

Who you are

• Experience: Proven experience in UX design, preferably within e-commerce or a high-transaction digital environment.
• The "CRO Mindset": You are obsessed with performance metrics. You know that a 1% lift in conversion at Ocado's scale translates to massive impact.
• Tools of the Trade: Mastery of Figma is essential. Familiarity with experimentation tools (like Optimizely, Usertesting, or Contentsquare) is a huge plus.
• Systems Thinking: The ability to design for a complex ecosystem where a change in the "Basket" affects the "Delivery Slot" picker.
• Customer focused: You are considerate of how experiences impact customers and have knowledge of accessibility guidelines and best practices
• Communication: You can articulate the why behind a design choice to stakeholders using both qualitative stories and quantitative data.

Desirable

• Experience with grocery e-commerce or complex "recurring" subscription models.
• A basic understanding of HTML/CSS to better collaborate with front-end engineers.
• Curiosity for how AI can be used to enhance your role and improve ways of working.
• A passion for food, logistics, or sustainable tech!

What’s in it for you

By joining Ocado Retail, you’ll have the chance to experience life at the world’s largest online retailer, work with an amazing bunch of people who challenge what’s possible each day, and grow your skills and career in online retail. 

If that’s not enough to tempt you, you’ll also get access to loads of great benefits to sweeten the deal. Here’s a taste of what we offer:

Health & Wellbeing: Private medical insurance with option to add your family, Digital GP appointments, market-leading family policies, mental health support, discounted gym memberships, dental insurance, and more. 

Spend & Save: Annual bonus scheme split between personal and business objectives, recognition with reward platform, up to 7% matched pension contributions, 15% Ocado discount, 20% M&S discount, free breakfast every day in the office, electric vehicle leasing scheme, and free shuttle bus from Hatfield station to the office.  

Never miss the moments that matter:  Hybrid working, 26 days holiday plus 8 flexible bank holidays, options to buy extra holiday, 2 weeks work from anywhere, and lifestyle break opportunities. 

Our Hiring Process

Lucky for us, we receive a high volume of applications and genuinely appreciate the time and effort invested by every candidate. To ensure a fair and thorough process, every application is reviewed by a member of our team. If your skills and experience are a strong match, a Talent Partner will contact you to discuss the role and guide you through the next steps of our hiring process.

Your Application and AI

In the spirit of innovation, we welcome you to use AI tools in your application, just as we use them in our own business at Ocado Retail.  However, as you leverage this technology, please don't lose sight of the most important element: your unique self. Your experiences, passions, and personality are what truly set you apart. Ensure that your application still authentically conveys who you are and why you're a great fit for us.

Everyone’s welcome

We’re an equal opportunities employer, which means that we make sure all potential colleagues are treated fairly and equally. We want to ensure everyone has a fair chance to apply; if you need this job description in an alternative format (e.g., larger print, different document type, etc.), please reach out to us at careers@ocadoretail.com and we'll be happy to assist you, and if you require reasonable adjustments during the recruitment process, please let us know on the application form.

Senior Category Insight Analyst

Contract type: Permanent

Location: Hatfield  (Hybrid working – 3 days in the office)

Working hours per week: 40 hours

Level: Senior

Application closing date: Tuesday 17th March 2026

About us

Our mission is to deliver joy in every shop, through unbeatable choice, unrivaled service, and reassuringly good value. 

We’re Ocado Retail, a market-leading, joint venture between Ocado Group and M&S and the world’s largest dedicated online supermarket ocado.com. Not only is Ocado.com the only place to shop a full range of M&S food online, but it’s also the home to the widest online supermarket range in the UK and champion of small, independent brands. We’re also the brains behind Zoom by Ocado, our same-day grocery delivery service. 

 

About the team and the role

At Ocado, we pride ourselves on the wealth of data we have available to us. We're looking for a Senior Category Insight Analyst to extract and make sense of that data in order to help our buying teams to make the best decisions – for our customers, for our suppliers and for our business.

In this role, you'll have the chance to work on both tactical questions as well as supporting your trading team to develop their longer-term category strategies. Your day to day tasks and responsibilities will centre around scoping and completing analytical projects to better understand why customers buy what they do, and how we are able to influence their decisions. You'll become the expert in what influences Ocado’s product sales and profitability, through ranging, price and promotions. 

 

What you’ll do

• Storytelling – taking the data and insights that you’ve found and communicating it to others in a concise and understandable way
• Influence stakeholders to make the right decisions using your insight
• Manage relationships across multiple stakeholders and teams
• Create and maintain reports in Excel and Tableau 
• Understand “the question behind the question” – what is the context behind what you’re being asked to do and how will your insights be used?

 

Who you are
 

• SQL – you will either have some prior experience or an interest and eagerness to learn (we can train you)
• Significant data analysis experience
• You will have a commercial mindset and be a great problem-solver – using these skills to help answer business questions and uncover actionable insight
• Be numerate – can demonstrate their experience using large datasets and have great Excel skills
• Be a strong communicator –  able to feedback their findings to a range of stakeholders across all levels
• Collaborate across teams – seeking knowledge from others and willing to share expertise
• Have a proactive approach to their work. Bringing ideas to the team on projects that would add benefit to Ocado and our customers
• Always stand up for our customers, keeping their needs front of mind

 

What’s in it for you

By joining Ocado Retail, you’ll have the chance to experience life at the world’s largest online retailer, work with an amazing bunch of people who challenge what’s possible each day, and grow your skills and career in online retail. 

If that’s not enough to tempt you, you’ll also get access to loads of great benefits to sweeten the deal. Here’s a taste of what we offer:

Health & Wellbeing: Private medical insurance with option to add your family, Digital GP appointments, market-leading family policies, mental health support, discounted gym memberships, dental insurance, and more. 

Spend & Save: Annual bonus scheme split between personal and business objectives, recognition with reward platform, up to 7% matched pension contributions, 15% Ocado discount, 20% M&S discount, free breakfast every day in the office, electric vehicle leasing scheme, and free shuttle bus from Hatfield station to the office.  

Never miss the moments that matter:  Hybrid working, 26 days holiday plus 8 flexible bank holidays, options to buy extra holiday, 2 weeks work from anywhere, and lifestyle break opportunities. 

Our Hiring Process

Lucky for us, we receive a high volume of applications and genuinely appreciate the time and effort invested by every candidate. To ensure a fair and thorough process, every application is reviewed by a member of our team. If your skills and experience are a strong match, a Talent Partner will contact you to discuss the role and guide you through the next steps of our hiring process.

Your Application and AI

In the spirit of innovation, we welcome you to use AI tools in your application, just as we use them in our own business at Ocado Retail.  However, as you leverage this technology, please don't lose sight of the most important element: your unique self. Your experiences, passions, and personality are what truly set you apart. Ensure that your application still authentically conveys who you are and why you're a great fit for us.

Everyone’s welcome

We’re an equal opportunities employer, which means that we make sure all potential colleagues are treated fairly and equally. We want to ensure everyone has a fair chance to apply; if you need this job description in an alternative format (e.g., larger print, different document type, etc.), please reach out to us at careers@ocadoretail.com and we'll be happy to assist you, and if you require reasonable adjustments during the recruitment process, please let us know on the application form.

 

Revenue Management Lead
 

Contract type: Permanent

Location: Hatfield (Hybrid working – 3 days in the office)

Working hours per week: 40 hours

Level: Lead

Application Closing Date:  Friday 12th March 2026
 

About us

Our mission is to deliver joy in every shop, through unbeatable choice, unrivalled service, and reassuringly good value. 

We’re Ocado Retail, a market-leading joint venture between Ocado Group and M&S, and the world’s largest dedicated online supermarket, ocado.com. Not only is Ocado.com the only place to shop a full range of M&S food online, it’s also the home to the widest online supermarket range in the UK and champion of small, independent brands. We’re also the brains behind Zoom by Ocado, our same-day grocery delivery service. 
 

About the team and the role

As the Revenue Management Lead, you will be accountable for the overall success of the Revenue Management strategy and owned workstreams, ensuring you are continually driving improvements and developments considering this from an internal as well as an overall customer perspective. With the goal of driving revenue growth, whilst both optimising our cost base and customer experience. You will need to develop the overarching strategy and lead through others to deliver commercial targets, manage trade and support in achieving our overall business and strategic ambitions. 

 

What you’ll do
 

• Maximise online sales and profit through developing future strategy and plans to deliver to financial budgets
• Identify sales and profit driving initiatives and deliver through influencing across Customer, Commercial, Insight, Forecasting, Operations and Logistics. Balancing both growth levers with cost efficiencies 
• Lead the commercial strategy across our convenience propositions; same day, variable length slots, short lead time orders and future propositions
• Lead on strategy for trading periods of scale, for example Christmas and Easter Manage relationship with Logistics and Operations to drive profitable optimised growth across capacity, customer experience and demand efficiency

 

Who you are

• You’ll have an excellent understanding of retail, commercial, logistics and supply chain
• Customer focused, with a great commercial acumen and understanding. 
• Strong analytical and data skills.
• Highly organised with a collaborative working style, able to influence at a senior leadership level.
• Excellent communication skills and a good decision maker.

 

 

What’s in it for you

By joining Ocado Retail, you’ll have the chance to experience life at the world’s largest online retailer, work with an amazing bunch of people who challenge what’s possible each day, and grow your skills and career in online retail. 

If that’s not enough to tempt you, you’ll also get access to loads of great benefits to sweeten the deal. Here’s a taste of what we offer:

Health & Wellbeing: Private medical insurance with option to add your family, Digital GP appointments, market-leading family policies, mental health support, discounted gym memberships, dental insurance, and more. 

Spend & Save: Annual bonus scheme split between personal and business objectives, recognition with reward platform, up to 7% matched pension contributions, 15% Ocado discount, 20% M&S discount, free breakfast every day in the office, electric vehicle leasing scheme, and free shuttle bus from Hatfield station to the office.  

Never miss the moments that matter:  Hybrid working, 26 days holiday plus 8 flexible bank holidays, options to buy extra holiday, 2 weeks work from anywhere, and lifestyle break opportunities. 

Our Hiring Process

Lucky for us, we receive a high volume of applications and genuinely appreciate the time and effort invested by every candidate. To ensure a fair and thorough process, every application is reviewed by a member of our team. If your skills and experience are a strong match, a Talent Partner will contact you to discuss the role and guide you through the next steps of our hiring process.

Your Application and AI

In the spirit of innovation, we welcome you to use AI tools in your application, just as we use them in our own business at Ocado Retail.  However, as you leverage this technology, please don't lose sight of the most important element: your unique self. Your experiences, passions, and personality are what truly set you apart. Ensure that your application still authentically conveys who you are and why you're a great fit for us.

Everyone’s welcome

We’re an equal opportunities employer, which means that we make sure all potential colleagues are treated fairly and equally. We want to ensure everyone has a fair chance to apply; if you need this job description in an alternative format (e.g., larger print, different document type, etc.), please reach out to us at careers@ocadoretail.com and we'll be happy to assist you, and if you require reasonable adjustments during the recruitment process, please let us know on the application form.

Product Manager – Customer Hub Product Pod
 

Contract type: Permanent

Location: Sunderland  (Hybrid working – 3 days in the office)

Working hours per week: 40 hours

Level: Manager

About us

 

Our mission is to deliver joy in every shop, through unbeatable choice, unrivalled service, and reassuringly good value. 

We’re Ocado Retail, a market-leading joint venture between Ocado Group and M&S, and the world’s largest dedicated online supermarket, ocado.com. Not only is Ocado.com the only place to shop a full range of M&S food online, it’s also the home to the widest online supermarket range in the UK and champion of small, independent brands. We’re also the brains behind Zoom by Ocado, our same-day grocery delivery service. 

About the team and the role

The IT & Product Support structure is now focused on in-house support by Ocado Retail (ORL) for all business-critical infrastructure, applications, and integrations. This role is a key part of our organisational model, which is built around Product Pods. These pods have full ownership of their product roadmaps and are supported by dedicated in-house development resources.

We are creating a product pod to provide product support to the Ocado Customer Hub. This pod's initial focus will be our customer service platform and the development thereof.

The Product Lead – Customer Hub works under the guidance of the Product Practice Lead, with a strong reporting line into the Customer Hub. You will be responsible for defining and executing the product roadmap for Project Zest, managing the feature backlog, and ensuring the development team has what it needs to deliver exceptional value to our customer service advisors and, ultimately, our customers.

What you’ll do

• Product Strategy & Roadmap: Define, champion, and execute the product vision and strategy for Project Zest. Own the product roadmap and manage the feature backlog, prioritising new features (like AI automation), integrations (e.g., Social Media, WhatsApp), data enhancements, and bug fixes.
• Technical Translation & Stakeholder Engagement: Act as the key technical product expert. Collaborate closely with operational SMEs and Customer Hub stakeholders to gather and refine business requirements, translating them into clear, actionable user stories and technical specifications for the development team.
• Product Development & Execution: Own the product development lifecycle from technical requirements gathering and refinement through to user acceptance testing, launch, and iteration. You will ensure the platform continuously evolves to meet the needs of our advisors.
• Team Collaboration: Work in an agile pod structure with a dedicated development team, providing the technical context and clarity needed to align the team with the product roadmap and vision.
• Continuous Improvement: Monitor product performance, gather user feedback, and identify opportunities to optimise advisor workflows, improve the user experience, and deliver business value. This includes exploring "test and learn" initiatives for Google/Salesforce AI agents to automate workflows.
• Reporting Structure: Report formally to the Product Practice Lead, with a strong day-to-day reporting line into the Customer Hub.

Who you are

Essential

• An experienced professional with a solid background in product management or technical product ownership, with a deep understanding of the agile product development lifecycle.
• Technically minded, with a proven ability to understand complex technical systems, data flows, and integrations. You are comfortable acting as the translator between business operations and a development team.
• A strong collaborator with excellent stakeholder management skills, able to work with and influence a wide range of technical and non-technical partners.
• A pragmatic professional who can combine a strong understanding of technology with business operations to ensure the delivery of functional and non-functional requirements.
• Experienced in managing delivery through internal resources and/or service providers.
• Familiar with a pod-based team structure, including working closely with a dev team.
• Possesses a strong ability to manage, influence, and prioritise a product backlog based on technical feasibility and business value.

Desirable

• Direct experience with CRM platforms, especially Salesforce Service Cloud.
• Experience in managing product transitions or migrations from legacy systems.
• A background in software development, solutions architecture, or as a technical business analyst.
• Familiarity with contact centre technologies (e.g., case management, telephony, AI automation, data warehousing).
• Experience in the e-commerce or retail sectors.

What’s in it for you
By joining Ocado Retail you’ll have the chance to experience life at the world’s largest online retailer, work with an amazing bunch of people who challenge what’s possible each day, and grow your skills and career in online retail. 

If that’s not enough to tempt you, you’ll also get access to loads of great benefits to sweeten the deal. Here’s a taste of what we offer:
Health & Wellbeing: Healthcare Cash Plan with the option to add your family, Digital GP appointments, market-leading family policies, mental health support, discounted gym memberships, dental insurance, and more.
Spend & Save: Recognition with reward platform, up to 7% matched pension contributions, 15% Ocado discount, 20% M&S discount
Never miss the moments that matter: 33 days holiday including bank holidays & options to buy extra holiday

Our Hiring Process

Lucky for us, we receive a high volume of applications and genuinely appreciate the time and effort invested by every candidate. To ensure a fair and thorough process, every application is reviewed by a member of our team. If your skills and experience are a strong match, a Talent Partner will contact you to discuss the role and guide you through the next steps of our hiring process.

Your Application and AI

In the spirit of innovation, we welcome you to use AI tools in your application, just as we use them in our own business at Ocado Retail.  However, as you leverage this technology, please don't lose sight of the most important element: your unique self. Your experiences, passions, and personality are what truly set you apart. Ensure that your application still authentically conveys who you are and why you're a great fit for us.

Everyone’s welcome

We’re an equal opportunities employer, which means that we make sure all potential colleagues are treated fairly and equally. We want to ensure everyone has a fair chance to apply; if you need this job description in an alternative format (e.g., larger print, different document type, etc.), please reach out to us at careers@ocadoretail.com and we'll be happy to assist you, and if you require reasonable adjustments during the recruitment process, please let us know on the application form.

PR Executive

Contract type: Permanent

Location: Hatfield  (Hybrid working – 3 days in the office)

Working hours per week: 40 hours

Level: Associate

Application Closing Date:  Wednesday 18th March 2026

 

About us

Our mission is to deliver joy in every shop, through unbeatable choice, unrivalled service, and reassuringly good value. 

We’re Ocado Retail, a market-leading joint venture between Ocado Group and M&S, and the world’s largest dedicated online supermarket, ocado.com. Not only is Ocado.com the only place to shop a full range of M&S food online, it’s also the home to the widest online supermarket range in the UK and champion of small, independent brands. We’re also the brains behind Zoom by Ocado, our same-day grocery delivery service. 

About the team and the role

We are on the hunt for a talented corporate PR executive. One who has an eye for a story, a love of media and an ability to distil complex corporate narratives to drive advocacy amongst stakeholders and key audience groups.

Based in our Communications and Social team, as an earned first storyteller you will be as comfortable engaging with media and handling inbounds to the press office as you are leading on the strategy for Ocado Retail’s LinkedIn to position us as a thought leader in the industry. Our Comms and Social team is a small but mighty crew – so you need to be professional, self-motivated and dependable. We need you to be comfortable presenting ideas often to senior stakeholders and to make collaboration the heart of everything you do.

This role will also support the Corporate Communications Manager  alongside the Corporate PR agency on day to day issues management, working closely with the Head of Comms and Social to mitigate reputational issues for the brand as and when they appear.

What you’ll do

Strategy in Action – Proactively Promote the Brand

• Corporate Storytelling & Press Office: Partner with the Corporate Comms Manager and the agency to lead on proactive press office storytelling, harnessing Ocado Retail’s data to position the brand as a cultural commentator on consumers shopping habits.
• Media Relations: Manage the Corporate PR agency to deliver strong coverage across traditional and non-traditional media outlets, landing key messages through press office storytelling and integrated masterbrand campaigning aligned to broader trends and insights.
• Financial Reporting: Support the Head of Communications and Social and the Corporate Communications Manager with financial reporting and results announcements, including leading on the development of video content to bring our results to life on channels like LinkedIn.
• Digital Thought leadership: Lead on ORL’s LinkedIn output, managing the channel alongside internal communications executive and the agency to humanise the brand and ensure we are considered an industry leader through insightful and varied content.
• Cross-Functional Collaboration: Work with Commercial, Influencer, Social, Sustainability and Buying teams to uncover trends/data for key messages and identify relevant moments across the business that can help support Ocado’s corporate reputation. 

Press Office 

• Reactive Communications: Lead on issues and crisis communications as they arise. This includes managing the inbound to Ocado Retail’s press office alongside your team and handling media enquiries with speed and accuracy.
• Escalation Management: Work closely with Customer Hub colleagues to handle PR escalations and ensure alignment on messaging for issues that impact customers.
• Stakeholder Management: Keep relevant stakeholders (including the Leadership Team and shareholders) informed and updated on any issues concerning Ocado Retail in the media.

Internal Communications

• Assist on the drafting of key statements and/or messaging for key internal projects as one of the comms experts within the business alongside ORL people team and other key stakeholders. 
• Build strong relationships with colleagues across the Ocado network, remaining tuned into the latest internal news to ensure external and internal communications strategies feel aligned.

Masterbrand Campaigns 

• Support on the development of creative masterbrand campaigns alongside the broader Communications and Social team to support broader business objectives around driving consideration for Ocado Retail and strengthening emotional connections with various stakeholders.

Who you are

• Experience in corporate communications, PR or media relations either at an agency or in house
• Strong written and verbal communication skills, with the ability to produce clear and engaging materials.
• Proven ability to manage multiple tasks and deadlines in a fast‑paced environment.
• Familiarity with media monitoring tools and press office processes.
• Strong stakeholder management and relationship‑building skills.
• Excellent presentation skills.
• Interest in the media and retail landscape.
• Excellent problem-solving skills and a ‘can-do’ attitude
• Collaborative and love suggesting new ideas, angles and approaches which will get great engagement and pick up in the press
• Strong LinkedIn expertise: You have expertise in creating brilliant posts for LinkedIn and know how to galvanise internal leaders to share, post and interact on the platform. Also the ability to report back on what’s working well/not well so we’re optimising our posts for maximum impact

What’s in it for you

By joining Ocado Retail, you’ll have the chance to experience life at the world’s largest online retailer, work with an amazing bunch of people who challenge what’s possible each day, and grow your skills and career in online retail. 

If that’s not enough to tempt you, you’ll also get access to loads of great benefits to sweeten the deal. Here’s a taste of what we offer:

Health & Wellbeing: Private medical insurance with option to add your family, Digital GP appointments, market-leading family policies, mental health support, discounted gym memberships, dental insurance, and more. 

Spend & Save: Annual bonus scheme split between personal and business objectives, recognition with reward platform, up to 7% matched pension contributions, 15% Ocado discount, 20% M&S discount, free breakfast every day in the office, electric vehicle leasing scheme, and free shuttle bus from Hatfield station to the office.  

Never miss the moments that matter:  Hybrid working, 26 days holiday plus 8 flexible bank holidays, options to buy extra holiday, 2 weeks work from anywhere, and lifestyle break opportunities. 

Our Hiring Process

Lucky for us, we receive a high volume of applications and genuinely appreciate the time and effort invested by every candidate. To ensure a fair and thorough process, every application is reviewed by a member of our team. If your skills and experience are a strong match, a Talent Partner will contact you to discuss the role and guide you through the next steps of our hiring process.

Your Application and AI

In the spirit of innovation, we welcome you to use AI tools in your application, just as we use them in our own business at Ocado Retail.  However, as you leverage this technology, please don't lose sight of the most important element: your unique self. Your experiences, passions, and personality are what truly set you apart. Ensure that your application still authentically conveys who you are and why you're a great fit for us.

Everyone’s welcome

We’re an equal opportunities employer, which means that we make sure all potential colleagues are treated fairly and equally. We want to ensure everyone has a fair chance to apply; if you need this job description in an alternative format (e.g., larger print, different document type, etc.), please reach out to us at careers@ocadoretail.com and we'll be happy to assist you, and if you require reasonable adjustments during the recruitment process, please let us know on the application form.

Operations Excellence Senior Associate
 

Contract type: Permanent

Location: Hatfield (Hybrid working – 3 days in the office)

Working hours per week: 40 hours

Level: Senior Associate

Application Closing Date:  Friday 6th March 2026

 

About us

Our mission is to deliver joy in every shop, through unbeatable choice, unrivalled service, and reassuringly good value. 

We’re Ocado Retail, a market-leading joint venture between Ocado Group and M&S, and the world’s largest dedicated online supermarket, ocado.com. Not only is Ocado.com the only place to shop a full range of M&S food online, it’s also the home to the widest online supermarket range in the UK and champion of small, independent brands. We’re also the brains behind Zoom by Ocado, our same-day grocery delivery service. 

About the team and the role

The Operations Excellence team works closely with Ocado Logistics to deliver on operational elements key to our business strategy. We strive for continuous improvements and market-leading KPI delivery to drive customer experience and business profitability.

 

As an Operations Excellence Senior Associate you will play a pivotal role in delivering key operational projects and continuous improvement. You will be given direct ownership of an operational business area and will work closely with Ocado Logistics to manage day-to-day performance as well as driving forward strategic change projects. Example areas include warehouse fulfilment and processes, planning and last mile or even a key P&L line item that needs focus.

 

On a daily basis, you will work closely with a wide range of stakeholders at all levels of seniority across Ocado Retail, as well as Ocado Logistics and Group, influencing at all levels and taking people on the journey to land key objectives. You will work closely with data across a wide range of metrics, connecting the dots and communicating a clear and simple story or business case from at times complex and varied inputs. The ideal candidate is proactive and able to work semi-independently, constantly pushing for improvements.

 

Ocado Retail is at the forefront of online grocery operations and moves at pace. This is a great role for someone who is interested in online grocery, strategic operations and raising the bar on metrics that are already industry-leading. 

What you’ll do

• Lead operational improvements by serving as the go-to expert for a specific area, ensuring the successful delivery of tactical activities and larger strategic projects
• Structure, own, and deliver priority operations excellence projects against agreed critical success factors and timelines. This often will consist of owning multiple projects running simultaneously and articulating complex problems in a simple, clear story
• Build and maintain working relationships across teams within Ocado Retail and Ocado Group, effectively communicating project progress and presenting clear updates to stakeholders at all levels
• Work closely with data to produce clear, actionable insights to enable decisions. Part of this includes supporting the development and roll out of analytics dashboards to track key operational KPIs. There is a requirement to leverage strong analytical skills to solve problems through data
• Operate with a high degree of independence in a fast-paced environment, proactively anticipating opportunities to improve operational performance and profitability, whilst reacting effectively to unforeseen risks or issues

Who you are

• Experience in management consulting, operational, project or strategy-based roles
• Experience working with and leading projects across multiple teams and stakeholders with a strong track record of successful delivery
• Experience managing project comms, including producing regular project updates and presenting to senior stakeholders
• Strong analytical skills with the ability to interpret data and make informed decisions
• Excellent communication and interpersonal skills, with a proven ability to engage and influence stakeholders at all levels
• Exceptional organisational skills for effective planning and prioritisation
• Ability to work in a fast-paced environment, with a degree of independence
• Willingness to learn and drive continuous improvement
• High level proficiency in MS Office and G-Suite
• Experience using project management governance and tools

What’s in it for you

By joining Ocado Retail, you’ll have the chance to experience life at the world’s largest online retailer, work with an amazing bunch of people who challenge what’s possible each day, and grow your skills and career in online retail. 

If that’s not enough to tempt you, you’ll also get access to loads of great benefits to sweeten the deal. Here’s a taste of what we offer:

Health & Wellbeing: Private medical insurance with option to add your family, Digital GP appointments, market-leading family policies, mental health support, discounted gym memberships, dental insurance, and more. 

Spend & Save: Annual bonus scheme split between personal and business objectives, recognition with reward platform, up to 7% matched pension contributions, 15% Ocado discount, 20% M&S discount, free breakfast every day in the office, electric vehicle leasing scheme, and free shuttle bus from Hatfield station to the office.  

Never miss the moments that matter:  Hybrid working, 26 days holiday plus 8 flexible bank holidays, options to buy extra holiday, 2 weeks work from anywhere, and lifestyle break opportunities. 

Our Hiring Process

Lucky for us, we receive a high volume of applications and genuinely appreciate the time and effort invested by every candidate. To ensure a fair and thorough process, every application is reviewed by a member of our team. If your skills and experience are a strong match, a Talent Partner will contact you to discuss the role and guide you through the next steps of our hiring process.

Your Application and AI

In the spirit of innovation, we welcome you to use AI tools in your application, just as we use them in our own business at Ocado Retail.  However, as you leverage this technology, please don't lose sight of the most important element: your unique self. Your experiences, passions, and personality are what truly set you apart. Ensure that your application still authentically conveys who you are and why you're a great fit for us.

Everyone’s welcome

We’re an equal opportunities employer, which means that we make sure all potential colleagues are treated fairly and equally. We want to ensure everyone has a fair chance to apply; if you need this job description in an alternative format (e.g., larger print, different document type, etc.), please reach out to us at careers@ocadoretail.com and we'll be happy to assist you, and if you require reasonable adjustments during the recruitment process, please let us know on the application form.

Senior Marketing Executive (Zoom)

Contract type: Permanent

Location: Hatfield  (Hybrid working – 3 days in the office)

Working hours per week: 40 hours

Level: Associate

Application Closing Date:  Thursday 12th March 2026

About us

Our mission is to deliver joy in every shop, through unbeatable choice, unrivalled service, and reassuringly good value. 

We’re Ocado Retail, a market-leading joint venture between Ocado Group and M&S, and the world’s largest dedicated online supermarket, ocado.com. Not only is Ocado.com the only place to shop a full range of M&S food online, it’s also the home to the widest online supermarket range in the UK and champion of small, independent brands. We’re also the brains behind Zoom by Ocado, our same-day grocery delivery service. 

Zoom by Ocado is Ocado Retail’s rapid grocery offering, delivering groceries in under 60 minutes to customers from our fully-automated warehouses. This is a rare opportunity to become a key member of the CRM team, within a wider dynamic and growing Zoom team, working to rapidly scale the business as we expand across London and further afield to win in the fast-growing immediacy grocery market.

About the team and the role

Working closely with the wider Customer team and reporting to the Senior Customer Lead, the Senior Marketing Executive is responsible for planning and delivering marketing campaigns that provide a clear and strong motivation for people to shop with Zoom. Your mission is to accelerate Zoom by Ocado’s market share and brand love, driving measurable customer acquisition and retention through the execution of data-led, creative omni-channel strategies that champion the speed and quality of our service. 

As part of a lean, "start-up" style team, you will thrive on autonomy and self-management. You will be expected to translate customer needs into persuasive creative communications, leveraging data to ensure every message hits the mark. 

What you’ll do

Execution & Trade

• Manage the trade marketing calendar, coordinating with Customer, Ecom and Trade teams to bring commercial initiatives to life seamlessly across all touchpoints.
• Lead both the strategic planning and practical execution phases, aligning Creative, Digital, Retention, and Ecom teams to ensure cohesive, on-brand, and on-time omni-channel delivery.

Brand & Social

• Take full ownership of Zoom’s social platforms, managing the end-to-end campaign calendar, including content creation.
• Partner with acquisition on establishing an influencer partnership strategy.
• Drive creative collaboration: Partner closely with the in-house creative team to conceptualise innovative campaigns and continuously refine the Zoom brand identity.

Analysis & Insight

• Drive data-led decision making: Leverage commercial data and customer insights to develop recommendations and optimisation for future campaigns.
• Performance reporting: Oversee regular reporting on channel performance and key KPIs, delivering everything from weekly trade updates to deep-dive post-campaign analysis.

Who you are

• Brand-Centric & Commercially Driven: You don’t just execute campaigns; you drive brand growth and tangible business results. You are comfortable making data-driven trade-offs to balance brand equity with hard commercial targets.
• Foodie & Consumer Obsessed: You are genuinely passionate about food and culture. You understand what drives customers to shop, cook, and indulge—and you know how to tap into those cravings through compelling marketing.
• Rigorous Attention to Detail: Whether it’s signing off social copy, checking budget spreadsheets, or reviewing creative assets, you ensure 100% accuracy and brand consistency before anything goes live.
• Collaborative Influencer: You possess excellent communication skills, capable of building productive relationships across a diverse matrix.
• Agile & Proactive: You embody a "start-up" mindset. In the world of rapid delivery, you are willing to roll up your sleeves—whether that's jumping on a sudden social trend, adjusting a plan due to stock availability, or leading a strategic deep-dive.
• Insight-Led & Curious: You are naturally inquisitive. You challenge the status quo and use data to find the next opportunity for optimisation in the marketing funnel.
• Marketing Toolkit: You are comfortable behind the lens. Proven experience filming mobile-first content, editing high-quality Reels (using native tools, CapCut, or InShot), and managing the upload process is essential.

What’s in it for you

By joining Ocado Retail, you’ll have the chance to experience life at the world’s largest online retailer, work with an amazing bunch of people who challenge what’s possible each day, and grow your skills and career in online retail. 

If that’s not enough to tempt you, you’ll also get access to loads of great benefits to sweeten the deal. Here’s a taste of what we offer:

Health & Wellbeing: Private medical insurance with option to add your family, Digital GP appointments, market-leading family policies, mental health support, discounted gym memberships, dental insurance, and more. 

Spend & Save: Annual bonus scheme split between personal and business objectives, recognition with reward platform, up to 7% matched pension contributions, 15% Ocado discount, 20% M&S discount, free breakfast every day in the office, electric vehicle leasing scheme, and free shuttle bus from Hatfield station to the office.  

Never miss the moments that matter:  Hybrid working, 26 days holiday plus 8 flexible bank holidays, options to buy extra holiday, 2 weeks work from anywhere, and lifestyle break opportunities. 

Our Hiring Process

Lucky for us, we receive a high volume of applications and genuinely appreciate the time and effort invested by every candidate. To ensure a fair and thorough process, every application is reviewed by a member of our team. If your skills and experience are a strong match, a Talent Partner will contact you to discuss the role and guide you through the next steps of our hiring process.

Your Application and AI

In the spirit of innovation, we welcome you to use AI tools in your application, just as we use them in our own business at Ocado Retail.  However, as you leverage this technology, please don't lose sight of the most important element: your unique self. Your experiences, passions, and personality are what truly set you apart. Ensure that your application still authentically conveys who you are and why you're a great fit for us.

Everyone’s welcome

We’re an equal opportunities employer, which means that we make sure all potential colleagues are treated fairly and equally. We want to ensure everyone has a fair chance to apply; if you need this job description in an alternative format (e.g., larger print, different document type, etc.), please reach out to us at careers@ocadoretail.com and we'll be happy to assist you, and if you require reasonable adjustments during the recruitment process, please let us know on the application form.