Commercial Lead – Technology & Operations

Contract type: Permanent

Location: Hatfield (Hybrid working – 3 days in the office)

Working hours per week: 40 hours

Level: Lead

Application Closing Date: Tuesday, 7th July

About us

Our mission is to deliver joy in every shop, through unbeatable choice, unrivalled service, and reassuringly good value. We’re also on a mission to empower our business with smart technology; we’ve recently launched our AI Academy, providing a tailored AI learning journey for every colleague.

We’re Ocado Retail, a market-leading joint venture between Ocado Group and M&S, and the world’s largest dedicated online supermarket, ocado.com. Not only is Ocado the only place to shop a full range of M&S food online, it’s also the home to the widest online supermarket range in the UK and champion of small, independent brands. We’re also the brains behind Zoom by Ocado, our same-day grocery delivery service.

About the team and the role

Operating at the intersection of retail excellence and cutting-edge logistics automation, Ocado Retail manages a complex, tech-driven supply chain ecosystem. We are looking for a Commercial Lead (Technology & Operations) to act as the primary commercial bridge between Ocado Retail and Ocado Group.

This is a highly collaborative, analytical role focused on investment appraisal and strategic governance. You will take ownership of evaluating the business cases for new warehouse technology, automated systems (MHE), and fulfilment infrastructure—ensuring that every capital investment (CAPEX) aligns with Ocado Retail’s financial and operational targets. You will be responsible for managing relationships and performance tied to an annual spend of over £200 million. Acting as an internal relationship lead, you will collaborate across matrixed corporate lines to monitor project delivery, optimise commercial logic, and ensure our existing automated assets achieve peak efficiency.

What you’ll do

• Capacity Forecasting: Take accountability for translating both short-term (3-month) and long-term capacity forecasts into clear capacity requests for Ocado Group.

• Investment Appraisal & ROI Modelling: Lead the commercial evaluation of new technology applications, automation rollouts, or warehouse expansion projects. Build and maintain robust financial/operational models (Excel/Google Sheets) to assess return on investment (ROI) and cost-benefit trade-offs.

• Performance and Productivity: Monitor the performance, productivity, and efficiency of vendor-provided equipment (MHE) and technologies.

• Contract Management: Ensure agreements are in place to secure the capacity guarantees we need.

• Commercial Optimisation: Collaboratively review fee structures, commercial logic, and contractual milestones to ensure maximum cost-efficiencies for the business. Evaluate the achievement of business case goals for the new technology deployed in our warehouses.

• Cross-Functional Relationship Management & Matrix Collaboration: Successfully navigate a complex, matrixed environment with interconnected stakeholders, building strong, collaborative relationships across different corporate entities to drive alignment.

• Issue Resolution: Proactively identify and resolve performance issues to ensure contractual obligations are consistently met.

Who you are

• Background: Experience in a Commercial Analysis, Supply Chain, Logistics, or Finance Business Partnering environment.

• Analytical Power: Strong financial and data modelling skills; comfortable creating and manipulating spreadsheets from scratch to drive business decisions.

• Stakeholder & Relationship Management: Exceptional communication skills with the ability to manage complex corporate dynamics, collaborate across dotted lines, and influence senior stakeholders.

• Commercial Acumen: The confidence to challenge technical teams, question cost structures, and hold strategic partners accountable to timelines and deliverables.

• Sector Knowledge: Understanding of warehouse operations, automation (MHE), or e-commerce supply chains is highly advantageous.

What’s in it for you

By joining Ocado Retail, you’ll have the chance to experience life at the world’s largest online retailer, work with an amazing bunch of people who challenge what’s possible each day, and grow your skills and career in online retail. You’ll also be part of our AI Academy, a dedicated learning journey designed to empower every colleague with the smart technology skills of the future.

If that’s not enough to tempt you, you’ll also get access to loads of great benefits to sweeten the deal. Here’s a taste of what we offer:

Health & Wellbeing: Private medical insurance with option to add your family, Digital GP appointments, market-leading family policies, mental health support, discounted gym memberships, dental insurance, and more.

Spend & Save: Annual bonus scheme split between personal and business objectives, recognition with reward platform, up to 7% matched pension contributions, 15% Ocado discount, 20% M&S discount, free breakfast every day in the office, electric vehicle leasing scheme, and free shuttle bus from Hatfield station to the office.

Never miss the moments that matter: Hybrid working, 26 days holiday plus 8 flexible bank holidays, options to buy extra holiday, 2 weeks work from anywhere, and lifestyle break opportunities.

Our Hiring Process

Lucky for us, we receive a high volume of applications and genuinely appreciate the time and effort invested by every candidate. To ensure a fair and thorough process, every application is reviewed by a member of our team. If your skills and experience are a strong match, a Talent Partner will contact you to discuss the role and guide you through the next steps of our hiring process.

Your Application and AI

In the spirit of innovation, we welcome you to use AI tools in your application, just as we use them in our own business at Ocado Retail. However, as you leverage this technology, please don’t lose sight of the most important element: your unique self. Your experiences, passions, and personality are what truly set you apart. Ensure that your application still authentically conveys who you are and why you’re a great fit for us.

Everyone’s welcome

We’re an equal opportunities employer, which means that we make sure all potential colleagues are treated fairly and equally. We want to ensure everyone has a fair chance to apply; if you need this job description in an alternative format (e.g., larger print, different document type, etc.), please reach out to us at careers@ocadoretail.com and we’ll be happy to assist you, and if you require reasonable adjustments during the recruitment process, please let us know on the application form.

Revenue Management Trading Lead

Contract type: Permanent

Location: Hatfield (Hybrid working – 3 days in the office)

Working hours per week: 40 hours

Level: Lead

About us

Our mission is to deliver joy in every shop, through unbeatable choice, unrivalled service, and reassuringly good value. We’re also on a mission to empower our business with smart technology; we’ve recently launched our AI Academy, providing a tailored AI learning journey for every colleague.

We’re Ocado Retail, a market-leading joint venture between Ocado Group and M&S, and the world’s largest dedicated online supermarket, ocado.com. Not only is Ocado the only place to shop a full range of M&S food online, it’s also the home to the widest online supermarket range in the UK and champion of small, independent brands. We’re also the brains behind Zoom by Ocado, our same-day grocery delivery service.

About the team and the role

At Ocado, we are transforming the way the world shops. As the Revenue Management Trading Lead, you will sit at the intersection of commercial strategy, finance, and data science. You will be responsible for defining and executing profitable growth strategies and optimisation across our digital grocery platform.

This role requires a commercially astute leader with a strong analytical foundation who can translate complex datasets into actionable decisions. You will partner with customer teams, insight, forecasting, supply chain, and logistics to maximize sustainable revenue and margin growth while continuously improving the customer experience.

What you’ll do

• Growth Optimisation: Maximise online sales and profit through developing future strategy and plans to deliver to financial budgets. Focus on core e-commerce, logistics operational metrics and retail drivers to balance growth and cost and execute to defined plan

• Strategy Development: Design, build, and scale revenue management capabilities, analytical frameworks, and tailored approaches across demand and capacity scenarios.

• Profit Generation: Conduct data-driven reviews to uncover efficiency opportunities, securing senior leadership buy-in and managing cross-functional execution.

• Peak Planning: Lead on trading strategies for key high-volume windows (e.g., Christmas, Easter, back-to-school), collaborating with demand planning and supply chain to ensure volume forecasts are operationally deliverable.

• Revenue & Profit Trading: Lead cross-functional sales and operational planning, execution and regional prioritisation, aligning Customer, Logistics, Insights, and Operations around clear priorities

• System Ownership: Act as a Subject Matter Expert for demand forecasting and business intelligence tools, defining smart parameters to automate governance and enhance data-driven decisions.

Who you are

• Commercial Acumen: Strong expertise in Revenue Management, trade investment ROI, scenario modeling, and end-to-end supply chain dynamics.

• Retail Knowledge: Demonstrated success managing large-scale P&Ls and delivering tangible profit /revenue growth initiatives

• Data & Analytics: Mastery in manipulating and drawing insights from large, complex datasets using advanced analytical tools.

• Stakeholder Management: Proven track record of influencing senior leadership and driving alignment across operational teams

What’s in it for you

By joining Ocado Retail, you’ll have the chance to experience life at the world’s largest online retailer, work with an amazing bunch of people who challenge what’s possible each day, and grow your skills and career in online retail. You’ll also be part of our AI Academy, a dedicated learning journey designed to empower every colleague with the smart technology skills of the future.

If that’s not enough to tempt you, you’ll also get access to loads of great benefits to sweeten the deal. Here’s a taste of what we offer:

Health & Wellbeing: Private medical insurance with option to add your family, Digital GP appointments, market-leading family policies, mental health support, discounted gym memberships, dental insurance, and more.

Spend & Save: Annual bonus scheme split between personal and business objectives, recognition with reward platform, up to 7% matched pension contributions, 15% Ocado discount, 20% M&S discount, free breakfast every day in the office, electric vehicle leasing scheme, and free shuttle bus from Hatfield station to the office.

Never miss the moments that matter: Hybrid working, 26 days holiday plus 8 flexible bank holidays, options to buy extra holiday, 2 weeks work from anywhere, and lifestyle break opportunities.

Our Hiring Process

Lucky for us, we receive a high volume of applications and genuinely appreciate the time and effort invested by every candidate. To ensure a fair and thorough process, every application is reviewed by a member of our team. If your skills and experience are a strong match, a Talent Partner will contact you to discuss the role and guide you through the next steps of our hiring process.

Your Application and AI

In the spirit of innovation, we welcome you to use AI tools in your application, just as we use them in our own business at Ocado Retail. However, as you leverage this technology, please don’t lose sight of the most important element: your unique self. Your experiences, passions, and personality are what truly set you apart. Ensure that your application still authentically conveys who you are and why you’re a great fit for us.

Everyone’s welcome

We’re an equal opportunities employer, which means that we make sure all potential colleagues are treated fairly and equally. We want to ensure everyone has a fair chance to apply; if you need this job description in an alternative format (e.g., larger print, different document type, etc.), please reach out to us at careers@ocadoretail.com and we’ll be happy to assist you, and if you require reasonable adjustments during the recruitment process, please let us know on the application form.

FP&A Manager

Contract type: Fixed Term Contract (24 Months)

Location: Hatfield (Hybrid working – 3 days in the office)

Working hours per week: 40 hours

Level: Manager

Application Closing Date: Friday 26th June 2026

About us

Our mission is to deliver joy in every shop, through unbeatable choice, unrivalled service, and reassuringly good value. We’re also on a mission to empower our business with smart technology; we’ve recently launched our AI Academy, providing a tailored AI learning journey for every colleague.

We’re Ocado Retail, a market-leading joint venture between Ocado Group and M&S, and the world’s largest dedicated online supermarket, ocado.com. Not only is Ocado the only place to shop a full range of M&S food online, it’s also the home to the widest online supermarket range in the UK and champion of small, independent brands. We’re also the brains behind Zoom by Ocado, our same-day grocery delivery service.

About the team and the role

This role sits within our high-performing FP&A team. We manage all financial reporting to senior management within Ocado Retail, as well as to our shareholders, M&S and Ocado Group. We deliver all aspects of financial planning at a total business P&L level, while providing key pieces of analysis and driving deep insights to support stronger decision-making and sustainable, profitable growth.

This is a newly created role, and as Finance Manager – Save To Invest, you will act as the dedicated finance lead for the business-wide Save To Invest programme of work. This is a critical initiative aimed at improving company profitability and enabling strategic investment in capabilities for future growth. You will serve as a key commercial partner to the Transformation team, exploring, identifying, and tracking initiatives to remove cost from the business.

This is an excellent opportunity for a self-starter who enjoys establishing new financial frameworks and guardrails from scratch. Because this role sits within the FP&A Planning function, you will have broad visibility across the business, working directly with the Senior Finance Manager – Planning to integrate investment assumptions into our core forecasting, budget, and 5-year plan processes. Project focus areas will initially center heavily on Technology and central costs with the need to drive greater cost optimisation, although strategic business choices through the programme will inform the direction of work.

What you’ll do

• Lead Save To Invest Financials: Serve as the prime finance lead and advisor for the corporate Save To Invest programme, working hand-in-hand with the Transformation team.

• Drive Analysis & Challenge Spend: Deliver robust financial analysis of our current cost base to identify optimisation areas, while constructively challenging existing spend plans and input assumptions.

• Track Programme Performance: Own the total tracking of the programme’s financial position; monitor progress against targets, ensure timeline alignment, and flag delivery risks early.

• Integrate Planning & Forecasting: Partner with the FP&A Planning team to feed updated Save To Invest business cases, investment assumptions, and Risks & Opportunities (R&Os) into the corporate budget, monthly reforecasts, and 5-year plan.

Who you are

• Highly Numerate & Detail-Oriented: Exceptional analytical skills with strong experience consolidating data and extracting meaningful insights.

• Experienced Modeler: Proven track record building robust business cases or modeling financial impacts for cost-optimisation initiatives.

• Constructive Challenger: Comfortable questioning financial inputs, challenging assumptions, and reviewing spend plans to drive optimal commercial outcomes.

• Cross-Functional Collaborator: Excellent relationship builder who is comfortable working inside project teams and effectively influencing stakeholders across functions.

• Organised & Adaptable: Strong organisational skills with a proven ability to juggle multiple shifting workstreams seamlessly in a fast-paced environment.

• Proactive Self-Starter: Confident in building out fresh financial approaches from the ground up utilising inputs from a broad network of stakeholders.

• Continuous Improvement Mindset: A natural drive to optimise existing finance processes and utilise technology to enhance business tracking.

• Tech-Curious: Intrigued by the application of AI and automation in corporate finance to discover new efficiencies.

What’s in it for you

By joining Ocado Retail, you’ll have the chance to experience life at the world’s largest online retailer, work with an amazing bunch of people who challenge what’s possible each day, and grow your skills and career in online retail. You’ll also be part of our AI Academy, a dedicated learning journey designed to empower every colleague with the smart technology skills of the future.

If that’s not enough to tempt you, you’ll also get access to loads of great benefits to sweeten the deal. Here’s a taste of what we offer:

Health & Wellbeing: Private medical insurance with option to add your family, Digital GP appointments, market-leading family policies, mental health support, discounted gym memberships, dental insurance, and more.

Spend & Save: Up to 7% matched pension contributions, 15% Ocado discount, 20% M&S discount, free breakfast every day in the office, electric vehicle leasing scheme, and free shuttle bus from Hatfield station to the office.

Never miss the moments that matter: Hybrid working, 26 days holiday plus 8 flexible bank holidays, options to buy extra holiday, 2 weeks work from anywhere, and lifestyle break opportunities.

Our Hiring Process

Lucky for us, we receive a high volume of applications and genuinely appreciate the time and effort invested by every candidate. To ensure a fair and thorough process, every application is reviewed by a member of our team. If your skills and experience are a strong match, a Talent Partner will contact you to discuss the role and guide you through the next steps of our hiring process.

Your Application and AI

In the spirit of innovation, we welcome you to use AI tools in your application, just as we use them in our own business at Ocado Retail. However, as you leverage this technology, please don’t lose sight of the most important element: your unique self. Your experiences, passions, and personality are what truly set you apart. Ensure that your application still authentically conveys who you are and why you’re a great fit for us.

Everyone’s welcome

We’re an equal opportunities employer, which means that we make sure all potential colleagues are treated fairly and equally. We want to ensure everyone has a fair chance to apply; if you need this job description in an alternative format (e.g., larger print, different document type, etc.), please reach out to us at careers@ocadoretail.com and we’ll be happy to assist you, and if you require reasonable adjustments during the recruitment process, please let us know on the application form.

Senior Salesforce Architect

Contract type: Permanent

Location: Sunderland (Hybrid working – 3 days in the office)

Working hours per week: 40 hours

Level: Senior

Application Closing Date: Friday 26th June 2026

About us

Our mission is to deliver joy in every shop, through unbeatable choice, unrivalled service, and reassuringly good value. We’re also on a mission to empower our business with smart technology; we’ve recently launched our AI Academy, providing a tailored AI learning journey for every colleague.

We’re Ocado Retail, a market-leading joint venture between Ocado Group and M&S, and the world’s largest dedicated online supermarket, ocado.com. Not only is Ocado the only place to shop a full range of M&S food online, it’s also the home to the widest online supermarket range in the UK and champion of small, independent brands. We’re also the brains behind Zoom by Ocado, our same-day grocery delivery service.

About the team and the role

At Ocado Retail, our IT & Product Support model is built around high-performing, in-house “Product Pods” that hold complete ownership of business-critical systems. This role sits within our Customer Hub Product Pod, the team responsible for driving, designing, and maintaining the systems and platforms that power our contact centre operations. Our mission is to ensure our customer service advisors have cutting-edge capabilities and that our customers experience flawless, automated support.

As our Senior Salesforce Architect, you will own the end-to-end technical architecture of our Salesforce Service Cloud platform. Operating at manager level, you will report directly to the Product Practice Lead and lead a dedicated engineering squad of six, consisting of Salesforce Developers, Salesforce Administrators, and platform-agnostic Customer Service AI Developers. You will be a strong technical counterpart to our Product Manager, actively steering technical decisions, translating requirements into robust architectural designs, and confidently pushing back or recommending alternative paths to ensure we build a platform of the highest standard.

What you’ll do

• Architectural Ownership: Define and lead the decision-making on the overarching architecture deployed in Salesforce Service Cloud, working closely with Central IT to align on integrations, security standards, and testing protocols.

• Data we can trust: Design architectures that guarantee clean, accurate, and real-time customer data (from volumes to customer intent), ensuring everything we do in the Customer Hub is measurable and trackable to raise the bar continuously.

• Technology that keeps pace: Build a flexible, future-proof tech stack with open, well-architected connectors that integrate seamlessly with AI, automation platforms, and emerging communication channels, allowing the business to pivot and grow rapidly.

• Advisors set up to do their best: Direct the implementation of streamlined advisor workflows and AI-assisted tools (such as case summaries and next-best-action logic), allowing our front-line team to focus completely on the customer.

• Fewer contacts, more resolutions: Champion architectures that drive self-service, deflection, and proactive resolution, whilst ensuring that when a human touch is needed, our systems enable first-time resolution.

• Built to scale: Architect every platform, process, and technical tooling investment to scale in step with Ocado Retail’s business growth, ensuring future scalability remains a non-negotiable core design principle.

• Team Leadership & Reporting: Report directly to the Product Practice Lead, and provide line management, coaching, and technical mentorship to a team of six Salesforce and Customer Service AI professionals.

Who you are

• Experienced Architect: You bring several years of experience designing and executing Salesforce Service Cloud architectures within a large, multi-channel customer service or contact centre environment (ideally 200+ advisors).

• Technical Strategist: You have a proven track record of owning entire platform architectures, acting as a true technical partner who can steer product management on what is possible and constructively challenge business requests where necessary.

• AI & Integration Enthusiast: You possess practical experience or deep architectural understanding of contact centre AI deployments, automation strategies, and integrating third-party solutions cleanly into Salesforce.

• People & Delivery Lead: You are an inspiring leader who has successfully managed or mentored technical team members (developers, admins, or AI specialists) to deliver high-quality platform changes.

• Rigorous Engineer: You have a deep understanding of standard software development life cycles (SDLC), release management, and sandboxing environments, working closely with central teams to maintain a highly stable platform.

Required Qualifications:

• Salesforce Certified Application Architect (OR Salesforce Certified System Architect)
  And/Or

• Salesforce Certified Service Cloud Consultant

What’s in it for you
By joining Ocado Retail you’ll have the chance to experience life at the world’s largest online retailer, work with an amazing bunch of people who challenge what’s possible each day, and grow your skills and career in online retail.
If that’s not enough to tempt you, you’ll also get access to loads of great benefits to sweeten the deal. Here’s a taste of what we offer:

Health & Wellbeing: Healthcare Cash Plan with the option to add your family, Digital GP appointments, market-leading family policies, mental health support, discounted gym memberships, dental insurance, and more.
Spend & Save: Recognition with reward platform, up to 7% matched pension contributions, 15% Ocado discount, 20% M&S discount
Never miss the moments that matter: Annual leave and bank holidays, as well as an additional day off for your birthday & options to buy extra holiday.

Our Hiring Process
Lucky for us, we get loads of great applications and we really appreciate that so many people put the time and effort in to apply. To recognise that, we treat all applications respectfully and fairly. So, if yours stands out, you’ll follow our standard hiring process – one of our Talent Partners will talk you through this in an initial call.

Your Application and AI

In the spirit of innovation, we welcome you to use AI tools in your application, just as we use them in our own business at Ocado Retail. However, as you leverage this technology, please don’t lose sight of the most important element: your unique self. Your experiences, passions, and personality are what truly set you apart. Ensure that your application still authentically conveys who you are and why you’re a great fit for us.

Everyone’s welcome

We’re an equal opportunities employer, which means that we make sure all potential colleagues are treated fairly and equally. We want to ensure everyone has a fair chance to apply; if you need this job description in an alternative format (e.g., larger print, different document type, etc.), please reach out to us at careers@ocadoretail.com and we’ll be happy to assist you, and if you require reasonable adjustments during the recruitment process, please let us know on the application form.

Finance Manager – Commercial Income Controls & Governance

Contract type: Fixed Term Contract (12 months)

Location: Hatfield (Hybrid working – 3 days in the office)

Working hours per week: 40 hours

Level: Manager

Application Closing Date: Friday 26th June 2026

About us

Our mission is to deliver joy in every shop, through unbeatable choice, unrivalled service, and reassuringly good value. We’re also on a mission to empower our business with smart technology; we’ve recently launched our AI Academy, providing a tailored AI learning journey for every colleague.

We’re Ocado Retail, a market-leading joint venture between Ocado Group and M&S, and the world’s largest dedicated online supermarket, ocado.com. Not only is Ocado the only place to shop a full range of M&S food online, it’s also the home to the widest online supermarket range in the UK and champion of small, independent brands. We’re also the brains behind Zoom by Ocado, our same-day grocery delivery service.

About the team and the role

This role sits within our Commercial Control team and represents a high-profile opportunity to act as the finance architect for our supplier-funded activities. We are responsible for ensuring strong financial governance, accuracy, and process optimisation across Ocado Retail’s commercial operations.

As the Finance Manager for Commercial Income Controls & Governance, your mission is to transform our commercial income processes from a heavily manual, detective state to a highly governed, automated, and preventative model. You will bridge the gap between Commercial Finance, the Central Controls team, and the Technology PMO. You won’t be responsible for fixing system configurations directly; instead, you will define the critical finance requirements, map out end-to-end workflows, and drive the cross-functional workstreams needed to implement durable, audit-ready solutions.

What you’ll do

• Design the End-to-End Accounting Framework: Map out comprehensive process flows detailing how a Joint Business Plan (JBP) moves from initial supplier agreement through to revenue recognition and balance sheet reconciliation.

• Establish SCI Accounting Policy: Develop formal Supplier Commercial Income (SCI) policies outlining recognition principles, cut-off requirements, and the treatment of threshold-based supplier arrangements.

• Translate Finance Gaps to Tech Requirements: Author functional requirements for the Tech PMO so that future commercial and promotional tools natively enforce mandatory approvals and preventative system controls.

• Partner with M&S Commercial Finance: Bridge existing data gaps with M&S to design a rigorous validation and accrual-based methodology for accurate period-matching of shared rebate income.

• Integrate with Risk & Control Matrices: Partner with Financial Controls and Risk Specialists to redesign Delegation of Authority (DoA) thresholds, integrate process insights into the Risk and Control Matrix (RACM), and update Buying and Retail Media risk registers.

• Govern Tooling Workarounds: Identify, rationalise, and strictly govern critical offline financial trackers in line with corporate Spreadsheet Policies.

Who you are

• Process Mapping Expert: Proven experience designing and documenting end-to-end financial workflows and process models.

• Strong Accounting Principles: Solid understanding of financial accounting concepts, including revenue recognition, cut-off rules, and balance sheet reconciliations.

• Cross-Functional Collaborator: Excellent communication skills with the ability to bridge gaps between Finance, Technology, and Controls teams.

• Commercial Awareness: Under pockets of cost/revenue drivers and the operational risks embedded in complex commercial contracts.

• Accountable & Change-Driven: A proactive self-starter with a track record of taking complete ownership of project-based delivery, turning documentation into daily operational reality.

• Continuous Improvement Mindset: Passionate about finding and implementing system efficiencies to shift manual processes to automated, preventative controls.

• Audit & Compliance Focused: Experience working with or building frameworks to meet high corporate auditing and governance standards.

What’s in it for you

By joining Ocado Retail, you’ll have the chance to experience life at the world’s largest online retailer, work with an amazing bunch of people who challenge what’s possible each day, and grow your skills and career in online retail. You’ll also be part of our AI Academy, a dedicated learning journey designed to empower every colleague with the smart technology skills of the future.

If that’s not enough to tempt you, you’ll also get access to loads of great benefits to sweeten the deal. Here’s a taste of what we offer:

Health & Wellbeing: Private medical insurance with option to add your family, Digital GP appointments, market-leading family policies, mental health support, discounted gym memberships, dental insurance, and more.

Spend & Save: Recognition with reward platform, up to 7% matched pension contributions, 15% Ocado discount, 20% M&S discount, free breakfast every day in the office, electric vehicle leasing scheme, and free shuttle bus from Hatfield station to the office.

Never miss the moments that matter: Hybrid working, 26 days holiday plus 8 flexible bank holidays, options to buy extra holiday, 2 weeks work from anywhere, and lifestyle break opportunities.

Our Hiring Process

Lucky for us, we receive a high volume of applications and genuinely appreciate the time and effort invested by every candidate. To ensure a fair and thorough process, every application is reviewed by a member of our team. If your skills and experience are a strong match, a Talent Partner will contact you to discuss the role and guide you through the next steps of our hiring process.

Your Application and AI

In the spirit of innovation, we welcome you to use AI tools in your application, just as we use them in our own business at Ocado Retail. However, as you leverage this technology, please don’t lose sight of the most important element: your unique self. Your experiences, passions, and personality are what truly set you apart. Ensure that your application still authentically conveys who you are and why you’re a great fit for us.

Everyone’s welcome

We’re an equal opportunities employer, which means that we make sure all potential colleagues are treated fairly and equally. We want to ensure everyone has a fair chance to apply; if you need this job description in an alternative format (e.g., larger print, different document type, etc.), please reach out to us at careers@ocadoretail.com and we’ll be happy to assist you, and if you require reasonable adjustments during the recruitment process, please let us know on the application form.

Product and Proposition Lead – Merchandising

Contract type: Permanent

Location: Hatfield (Hybrid working – 3 days in the office)

Working hours per week: 40 hours

Level: Lead

About us

Our mission is to deliver joy in every shop, through unbeatable choice, unrivalled service, and reassuringly good value.

We’re Ocado Retail, a market-leading joint venture between Ocado Group and M&S, and the world’s largest dedicated online supermarket, ocado.com. Not only is Ocado.com the only place to shop a full range of M&S food online, it’s also the home to the widest online supermarket range in the UK and champion of small, independent brands. We’re also the brains behind Zoom by Ocado, our same-day grocery delivery service.

About the team and the role

Ocado Retail’s mission is to be the world’s leading online grocer, delivering joy in every shop. As the Product and Proposition Lead for Merchandising, you will turn this vision into reality by leading our top-of-funnel discovery experience. From initial Search and Browse through to Meal Planning and Agentic AI interactions, you will ensure every touchpoint is intuitive, joyful, and moving us closer to our strategic vision.

This role focuses on solving complex customer and commercial problems to drive measurable Product KPIs. You will own a domain that includes Search, Browse, Shopping Tools, Promotions, and Agentic AI, acting as the primary interface between the technical capabilities of Ocado Group as well as the customer and commercial needs of Ocado Retail. By leveraging data and insights, you will define how our customers discover, choose, and purchase their groceries.

What you’ll do
Vision and Strategy

• Product Vision: Create and maintain an aspirational product vision, bringing to life how we will deliver joy in every shop through your domain.

• Product Strategy: Define the strategy to achieve the vision, identifying the specific customer and business problems to be solved.

• Roadmap: Build a clear, sequenced roadmap that prioritises maximum customer and business value for minimum implementation effort.

• Milestone Planning: Set clear product milestones (MVP, MMP) and ensure all stakeholder perspectives are integrated into the long-term plan.

Discovery and Delivery

• Problem Solving: Engage stakeholders to collaboratively discover problems and identify opportunities, building strong business cases for your solutions.

• Decomposition: Translate high-level strategy into clear, well documented features.

• Test and Learn: Apply data-driven testing (A/B tests, user research) to validate assumptions, synthesising insights to drive decisive product action.

• Product Delivery: Proactively track feature delivery progress against expectations, escalating and driving course-correcting action if deliverables are off-track.

• End-to-End Thinking: Analyse opportunities within the context of the entire business ecosystem, ensuring a seamless launch and ongoing optimisation for every feature.

Performance and Prioritisation

• Commercial Focus: Prioritise the product backlog to drive performance of the business and product KPIs.

• Performance Dynamics: Maintain a strong, real-time understanding of your product’s performance, communicating clearly how these metrics tie into our broader business objectives.

Product Leadership

• Matrix Leadership: Inspire and lead a cross organisation matrix team, acting as captain to ensure the right decisions are made for your domain.

• Stakeholder Partnerships: Establish trusting partnerships with stakeholders and act as a passionate evangelist for your product vision across both Ocado Group (OG) and Ocado Retail (ORL) at all levels.

• Product Marketing: Lead the internal and external product marketing strategy for your domain, ensuring internal and external audiences have total clarity on product features.

Who you are

• Strategic and Decisive: Expert at defining product visions and prioritising the most impactful value-drivers amidst organisational complexity.

• Customer Focused: Deeply analytical regarding customer needs, using qualitative and quantitative data to define new product experiences..

• Effective Communicator: An articulate stakeholder manager who can influence at all levels to maintain delivery momentum.

• Accountability: A reliable owner of product challenges who drives resolution across teams and acts as a partner to the wider business.

What’s in it for you

By joining Ocado Retail, you’ll have the chance to experience life at the world’s largest online retailer, work with an amazing bunch of people who challenge what’s possible each day, and grow your skills and career in online retail.

If that’s not enough to tempt you, you’ll also get access to loads of great benefits to sweeten the deal. Here’s a taste of what we offer:

Health & Wellbeing: Private medical insurance with option to add your family, Digital GP appointments, market-leading family policies, mental health support, discounted gym memberships, dental insurance, and more.

Spend & Save: Annual bonus scheme split between personal and business objectives, recognition with reward platform, up to 7% matched pension contributions, 15% Ocado discount, 20% M&S discount, free breakfast every day in the office, electric vehicle leasing scheme, and free shuttle bus from Hatfield station to the office.

Never miss the moments that matter: Hybrid working, 26 days holiday plus 8 flexible bank holidays, options to buy extra holiday, 2 weeks work from anywhere, and lifestyle break opportunities.

Our Hiring Process

Lucky for us, we receive a high volume of applications and genuinely appreciate the time and effort invested by every candidate. To ensure a fair and thorough process, every application is reviewed by a member of our team. If your skills and experience are a strong match, a Talent Partner will contact you to discuss the role and guide you through the next steps of our hiring process.

Your Application and AI

In the spirit of innovation, we welcome you to use AI tools in your application, just as we use them in our own business at Ocado Retail. However, as you leverage this technology, please don’t lose sight of the most important element: your unique self. Your experiences, passions, and personality are what truly set you apart. Ensure that your application still authentically conveys who you are and why you’re a great fit for us.

Everyone’s welcome

We’re an equal opportunities employer, which means that we make sure all potential colleagues are treated fairly and equally. We want to ensure everyone has a fair chance to apply; if you need this job description in an alternative format (e.g., larger print, different document type, etc.), please reach out to us at careers@ocadoretail.com and we’ll be happy to assist you, and if you require reasonable adjustments during the recruitment process, please let us know on the application form.

Senior Analyst – Pricing & Promotions

Contract type: Permanent

Location: Hatfield (Hybrid working – 3 days in the office)

Working hours per week: 40 hours

Level: Senior Analyst

Application Closing Date: Friday 3rd July

About us

Our mission is to deliver joy in every shop, through unbeatable choice, unrivalled service, and reassuringly good value. We’re also on a mission to empower our business with smart technology; we’ve recently launched our AI Academy, providing a tailored AI learning journey for every colleague.

We’re Ocado Retail, a market-leading joint venture between Ocado Group and M&S, and the world’s largest dedicated online supermarket, ocado.com. Not only is Ocado the only place to shop a full range of M&S food online, it’s also the home to the widest online supermarket range in the UK and champion of small, independent brands. We’re also the brains behind Zoom by Ocado, our same-day grocery delivery service.

About the team and the role

The Price & Promotions team sits as part of the Commercial Strategy team and is tasked with developing and executing the strategic pillars of Ocado Retail’s value proposition. From conception to delivery, the team ensures initiatives resonate with new and existing customers and are successfully maintained across the business.

As a Senior Pricing & Promotions Analyst, you will play a key role in driving the analytics that shape the future of Ocado Retail’s value strategy for customers. You will be responsible for analysing and reporting on pricing and promotional decisions and using commercial and market data to produce actionable insight. In addition, you will work closely with the broader Commercial team to deliver recommendations and embed new tools and ways of working.

You’ll support strategic projects to support our overall value roadmap, as well as ad-hoc analysis to support proactive and reactive price and promo decisions. You will develop tools and reports with a focus on automation to raise the speed and quality of decision-making. You’ll have great communication skills and the ability to translate technical concepts to a range of audiences, as well as the ability to build strong relationships with key stakeholders.

What you’ll do

• Business partnering with part of our buying team to identify and provide opportunities to improve our value proposition, whilst taking on requests from the buyers to support with analysis and provide recommendations to drive impactful change

• As the most senior analyst in the team, you will support other members of the Pricing & Promotions team and coordinate larger projects

• Undertake analysis using commercial and market data to develop an understanding of price and promotional performance, and make recommendations

• Develop tools and reports to be used by the broader business to further the understanding of price and promotion performance

• Support ad-hoc projects involving customer and commercial analysis of strategic value initiatives

• Support the roll out of new tools and ways of working to the broader Commercial team, partnering with individual Buyers to review and improve price and promotional performance

Who you are

Essential:

• Experience of using SQL (Preferably BigQuery)

• Comfortable with using AI tools to support core tasks and drive efficiencies

• Previous experience in an analytical role, preferably for 4+ years, and comfortable working through analytical problems

• Ability to drive projects forward with keen attention to detail

• Experience in presenting analytics-driven output to wide-ranging audiences in a clear and logical way

• Excellent Excel skills

• Strong commercial mindset and enjoys problem-solving to uncover actionable insight

• Proven stakeholder management experience

Preferred:

• Experience in a retail, e-commerce, or FMCG business

• Experience with data visualisation software such as Tableau

What’s in it for you

By joining Ocado Retail, you’ll have the chance to experience life at the world’s largest online retailer, work with an amazing bunch of people who challenge what’s possible each day, and grow your skills and career in online retail. You’ll also be part of our AI Academy, a dedicated learning journey designed to empower every colleague with the smart technology skills of the future.

If that’s not enough to tempt you, you’ll also get access to loads of great benefits to sweeten the deal. Here’s a taste of what we offer:

Health & Wellbeing: Private medical insurance with option to add your family, Digital GP appointments, market-leading family policies, mental health support, discounted gym memberships, dental insurance, and more.

Spend & Save: Annual bonus scheme split between personal and business objectives, recognition with reward platform, up to 7% matched pension contributions, 15% Ocado discount, 20% M&S discount, free breakfast every day in the office, electric vehicle leasing scheme, and free shuttle bus from Hatfield station to the office.

Never miss the moments that matter: Hybrid working, 26 days holiday plus 8 flexible bank holidays, options to buy extra holiday, 2 weeks work from anywhere, and lifestyle break opportunities.

Our Hiring Process

Lucky for us, we receive a high volume of applications and genuinely appreciate the time and effort invested by every candidate. To ensure a fair and thorough process, every application is reviewed by a member of our team. If your skills and experience are a strong match, a Talent Partner will contact you to discuss the role and guide you through the next steps of our hiring process.

Your Application and AI

In the spirit of innovation, we welcome you to use AI tools in your application, just as we use them in our own business at Ocado Retail. However, as you leverage this technology, please don’t lose sight of the most important element: your unique self. Your experiences, passions, and personality are what truly set you apart. Ensure that your application still authentically conveys who you are and why you’re a great fit for us.

Everyone’s welcome

We’re an equal opportunities employer, which means that we make sure all potential colleagues are treated fairly and equally. We want to ensure everyone has a fair chance to apply; if you need this job description in an alternative format (e.g., larger print, different document type, etc.), please reach out to us at careers@ocadoretail.com and we’ll be happy to assist you, and if you require reasonable adjustments during the recruitment process, please let us know on the application form.