Senior Finance Analyst – Reporting

Contract type: Permanent

Location: Hatfield (Hybrid working – 3 days in the office)

Working hours per week: 40 hours

Level: Associate

Reports to: Finance Manager – Financial Reporting

Application Closing Date: 27/10/2026

About us

Our mission is to deliver joy in every shop, through unbeatable choice, unrivalled service, and reassuringly good value. We’re also on a mission to empower our business with smart technology; we’ve recently launched our AI Academy, providing a tailored AI learning journey for every colleague.

We’re Ocado Retail, a market-leading joint venture between Ocado Group and M&S, and the world’s largest dedicated online supermarket, ocado.com. Not only is Ocado the only place to shop a full range of M&S food online, it’s also the home to the widest online supermarket range in the UK and champion of small, independent brands. We’re also the brains behind Zoom by Ocado, our same-day grocery delivery service.

About the team and the role

Reporting directly to the Finance Manager – Financial Reporting, you will be a key member of our Reporting & Controls team, playing an integral role in maintaining financial integrity and driving continuous improvement across our accounting landscape.

In this pivotal role, you will take end-to-end ownership of core financial statement outputs, drive statutory reporting deliverables to our shareholders (M&S and Ocado Group), and serve as a technical accounting SME across the business—with a strong focus on fixed assets, leases, and balance sheet integrity.

What you’ll do

• Financial Statement Ownership: Take end-to-end ownership of the delivery of the monthly balance sheet and cash flow statement, leading the internal balance sheet review process with senior leadership and proactively drive insights into financial performance.

• Statutory & External Reporting: Play a leading role in producing all statutory financial reporting for external parties and shareholders (M&S / Ocado Group), including key contributions to the ORL Annual Report.

• Business Partnering: Act as the finance business partner for finance leases and fixed assets, advising operational and finance stakeholders on accounting implications.

• Technical Accounting & Policy Compliance: Provide expert technical accounting guidance across the business to ensure full compliance with accounting policies. Work closely with the Accounting Centre of Excellence team to maintain robust journal and accounting procedures.

• Audit Coordination: Coordinate external audit activities, acting as a key liaison for external auditors, managing requests, and ensuring the broader finance team delivers inputs smoothly and on time.

• Process Improvement & Controls: Drive continuous improvement, automation, and efficiency across financial systems, processes, and reporting controls to enhance data quality and maintain robust financial governance.
  
  Who you are

• Qualified Accountant: ACA / ACCA qualified with proven post-qualification experience in technical financial accounting, statutory reporting, or audit (from either practice or industry).

• Technical Knowledge: Knowledge and practical application of key IFRS / IAS standards, specifically IFRS 16 (Leases), IAS 16 (Property, Plant & Equipment), IAS 38 (Intangible Assets), and IAS 36 (Impairment of Assets).

• Reporting & Audit Track Record: Demonstrable experience owning key financial statements (Balance Sheet & Cash Flow) and delivering external audits.

• Systems & Data Skills: Proficient in Microsoft Excel and Word; hands-on experience with modern Finance ERP systems and AI driven productivity tools.

• Stakeholder Management: Ability to build strong, collaborative relationships with cross-functional teams, auditors, and senior leadership.

• Proactive & Adaptive: Self-motivated with a “can-do” mindset, capable of navigating conflicting priorities and driving solutions in a fast-paced environment.

What’s in it for you

By joining Ocado Retail, you’ll have the chance to experience life at the world’s largest online retailer, work with an amazing bunch of people who challenge what’s possible each day, and grow your skills and career in online retail. You’ll also be part of our AI Academy, a dedicated learning journey designed to empower every colleague with the smart technology skills of the future.

If that’s not enough to tempt you, you’ll also get access to loads of great benefits to sweeten the deal. Here’s a taste of what we offer:

Health & Wellbeing: Private medical insurance with option to add your family, Digital GP appointments, market-leading family policies, mental health support, discounted gym memberships, dental insurance, and more.

Spend & Save: Annual bonus scheme split between personal and business objectives, recognition with reward platform, up to 7% matched pension contributions, 15% Ocado discount, 20% M&S discount, free breakfast every day in the office, electric vehicle leasing scheme, and free shuttle bus from Hatfield station to the office.

Never miss the moments that matter: Hybrid working, 26 days holiday plus 8 flexible bank holidays, options to buy extra holiday, 2 weeks work from anywhere, and lifestyle break opportunities.

Our Hiring Process

Lucky for us, we receive a high volume of applications and genuinely appreciate the time and effort invested by every candidate. To ensure a fair and thorough process, every application is reviewed by a member of our team. If your skills and experience are a strong match, a Talent Partner will contact you to discuss the role and guide you through the next steps of our hiring process.

Your Application and AI

In the spirit of innovation, we welcome you to use AI tools in your application, just as we use them in our own business at Ocado Retail. However, as you leverage this technology, please don’t lose sight of the most important element: your unique self. Your experiences, passions, and personality are what truly set you apart. Ensure that your application still authentically conveys who you are and why you’re a great fit for us.

Everyone’s welcome

We’re an equal opportunities employer, which means that we make sure all potential colleagues are treated fairly and equally. We want to ensure everyone has a fair chance to apply; if you need this job description in an alternative format (e.g., larger print, different document type, etc.), please reach out to us at careers@ocadoretail.com and we’ll be happy to assist you, and if you require reasonable adjustments during the recruitment process, please let us know on the application form.

Performance Marketing Executive

Contract type: Permanent

Location: Hatfield (Hybrid working – 3 days in the office)

Working hours per week: 40 hours

Level: Associate

Reports to: Senior Acquisition Campaign Manager

About us

Our mission is to deliver joy in every shop, through unbeatable choice, unrivalled service, and reassuringly good value. We’re also on a mission to empower our business with smart technology; we’ve recently launched our AI Academy, providing a tailored AI learning journey for every colleague.

We’re Ocado Retail, a market-leading joint venture between Ocado Group and M&S, and the world’s largest dedicated online supermarket, ocado.com. Not only is Ocado the only place to shop a full range of M&S food online, it’s also the home to the widest online supermarket range in the UK and champion of small, independent brands. We’re also the brains behind Zoom by Ocado, our same-day grocery delivery service.

About the team and the role

Are you a performance-minded marketer with a passion for creative testing, data attribution, and real commercial impact?

We are looking for a results-driven Performance Marketing Executive to join the Digital Marketing & Acquisition team. In this role, you’ll take ownership of our print campaign leading high-impact print initiatives and scaling them as high-ROI acquisition growth engines alongside our digital channels. Support across affiliates, partnership/collaboration ads with brands, influencers and content creators to drive new customer acquisition.

This role will split between print, affiliates and partnerships/collaboration ads.

As part of this role, you will be working closely with various internal teams across Ocado Retail including our internal creative team to bring your vision and ideas to life and our customer insights team to align audience targeting and strategy.

What you’ll do

• Manage a full campaign lifecycles: Oversee end-to-end campaign lifecycles, including audience targeting, brief creation, print production, in-flight performance reporting and post-campaign analysis.

• Innovate & Test: Work alongside key stakeholders both internal and external to drive best in class performance marketing campaigns across print and partnership to drive new customer acquisition conversions, positive ROAS, and improve customer lifetime value (LTV).

• Budget Management: Support with the management and optimisation of multi-million-pound marketing budgets to maximise the channel’s ROI.

• Stakeholder Management: Build strong relationships with our agencies and content creators to ensure clear communication to deliver an effective campaign.

• Cross-Functional Collaboration: Partner closely with Creative, CRM, Customer Insights, Trade Marketing, Legal and the wider Digital Marketing & Acquisition team to bring our growth strategy to life.

Who you are

Experience:

• Interest in performance marketing campaigns and activities, particularly across print and partnership/collaboration advertising.

Technical Skills:

• Solid understanding of acquisition KPIs (ROAS, CPA, LTV, MROI). Proficient in Excel/Google Sheets and comfortable leveraging tracking tools (UTMs, promo codes, multi-touch attribution, and econometric data).

Other Skills:

• Excellent written and verbal communication skills with strong attention to detail.

• Collaborative mindset with strong interpersonal skills and the ability to work independently.

• Strong analytical and problem-solving abilities.

What’s in it for you

By joining Ocado Retail, you’ll have the chance to experience life at the world’s largest online retailer, work with an amazing bunch of people who challenge what’s possible each day, and grow your skills and career in online retail. You’ll also be part of our AI Academy, a dedicated learning journey designed to empower every colleague with the smart technology skills of the future.

If that’s not enough to tempt you, you’ll also get access to loads of great benefits to sweeten the deal. Here’s a taste of what we offer:

Health & Wellbeing: Private medical insurance with option to add your family, Digital GP appointments, market-leading family policies, mental health support, discounted gym memberships, dental insurance, and more.

Spend & Save: Annual bonus scheme split between personal and business objectives, recognition with reward platform, up to 7% matched pension contributions, 15% Ocado discount, 20% M&S discount, free breakfast every day in the office, electric vehicle leasing scheme, and free shuttle bus from Hatfield station to the office.

Never miss the moments that matter: Hybrid working, 26 days holiday plus 8 flexible bank holidays, options to buy extra holiday, 2 weeks work from anywhere, and lifestyle break opportunities.

Our Hiring Process

Lucky for us, we receive a high volume of applications and genuinely appreciate the time and effort invested by every candidate. To ensure a fair and thorough process, every application is reviewed by a member of our team. If your skills and experience are a strong match, a Talent Partner will contact you to discuss the role and guide you through the next steps of our hiring process.

Your Application and AI

In the spirit of innovation, we welcome you to use AI tools in your application, just as we use them in our own business at Ocado Retail. However, as you leverage this technology, please don’t lose sight of the most important element: your unique self. Your experiences, passions, and personality are what truly set you apart. Ensure that your application still authentically conveys who you are and why you’re a great fit for us.

Everyone’s welcome

We’re an equal opportunities employer, which means that we make sure all potential colleagues are treated fairly and equally. We want to ensure everyone has a fair chance to apply; if you need this job description in an alternative format (e.g., larger print, different document type, etc.), please reach out to us at careers@ocadoretail.com and we’ll be happy to assist you, and if you require reasonable adjustments during the recruitment process, please let us know on the application form.

Chief Information Security Officer

Contract type: Permanent

Location: Hatfield (Hybrid working – 3 days in the office)

Working hours per week: 40 hours

Reports to: Chief Data and Technology Officer

Application Closing Date: 2nd November 2026

About us

Our mission is to deliver joy in every shop, through unbeatable choice, unrivalled service, and reassuringly good value. We’re also on a mission to empower our business with smart technology; we’ve recently launched our AI Academy, providing a tailored AI learning journey for every colleague.

We’re Ocado Retail, a market-leading joint venture between Ocado Group and M&S, and the world’s largest dedicated online supermarket, ocado.com. Not only is Ocado the only place to shop a full range of M&S food online, it’s also the home to the widest online supermarket range in the UK and a champion of small, independent brands. We’re also the brains behind Zoom by Ocado, our same-day grocery delivery service.

About the team and the role

We are building a company where people and AI agents work side by side. Agents will write code, handle customer queries, move data, and take actions in our systems, so the security model has to change with them.

We are looking for a CISO who treats AI as both the biggest new attack surface and the biggest opportunity to transform security itself. You will run a security function where agents do much of the routine work (triage, detection, investigation, compliance evidence) and humans focus on judgement, strategy, and risk. You will also define how we securely adopt AI and agents across the whole business.

What you’ll do

Security for an agentic enterprise

• Define the security architecture for AI agents: identity and authentication for non-human actors, least-privilege tool access, sandboxing, action approval thresholds and audit trails.

• Set policies and controls for AI-specific risks, including prompt injection, data leakage, model and supply chain compromise, tool and plugin abuse, and over-permissioned agents.

• Govern how third-party models, MCP servers, connectors and AI-enabled SaaS are assessed and approved.

• Work with Engineering, Data and Legal on safe-by-default patterns so teams can ship AI features quickly without creating unmanaged risk.

An AI-native security function

• Redesign the security operating model so agents handle first-line work: alert triage, vulnerability prioritisation, access reviews, phishing analysis, policy questions and control testing.

• Measure the function on outcomes (time to detect, time to remediate, risk reduced per head) rather than headcount or ticket volume.

• Build and maintain the human oversight layer: clear escalation paths, evaluation of agent performance, and accountability for automated decisions.

• Hire, develop and retain people who can supervise and improve agent-driven workflows.

Threat readiness in an AI-accelerated landscape

• Anticipate adversaries using AI for faster reconnaissance, convincing social engineering, deepfakes and automated exploitation, and adapt defences accordingly.

• Lead AI-aware red teaming, adversarial testing of our own models and agents, and incident response exercises that include agent-related scenarios.

• Own incident response end to end, including communication with the Board, regulators, customers and the press.

Governance, risk and compliance

• Own the information security strategy, risk register and board reporting.

• Maintain certification and alignment to ISO 27001 as the core security management framework.

• Apply the NIST AI Risk Management Framework and UK GDPR obligations to how we build, buy and deploy AI systems and agents.

• Automate evidence collection and continuous control monitoring wherever possible.

• Act as a trusted partner on data protection, privacy and AI ethics alongside the DPO and General Counsel.

Leadership and influence

• Be a credible voice at executive and Board level, translating technical and AI risk into business decisions.

• Build a culture where security enables speed, and where employees are confident using AI tools safely.

• Manage the security budget and vendor portfolio with a bias towards consolidation and automation.

What success looks like in the first 12 months

• A clear AI and agent security strategy, approved by the executive team and Board.

• An inventory of every AI system and agent in use, with owners, permissions and risk ratings.

• Agent identity, access and audit controls live for all production agents.

• At least [three to five] core security workflows run largely by supervised agents, with measurable improvements in speed and quality.

• An AI-aware incident response plan, tested through a live exercise.

• A hiring and development plan for the team you need in an AI-first environment.

Who you are

Essential

• Substantial experience leading security at a senior level (CISO, Deputy CISO or equivalent) in a complex, fast-moving organisation.

• Hands-on understanding of how LLMs and agentic systems work, and of how they fail and are attacked. You should be able to discuss tool use, context and memory, agent orchestration and guardrails in detail.

• Evidence that you have used AI and automation to change how a security team operates, not just bought AI-branded tooling.

• Strong grounding in modern security disciplines: cloud, identity, application and data security, detection and response, and third-party risk.

• Experience reporting to Boards and regulators, and managing a major incident.

• A pragmatic, risk-based approach that enables the business to move fast.

Desirable

Background in engineering or security engineering, with the ability to read code and challenge technical designs.

• Experience with AI governance, model risk management or responsible AI programmes.

• Familiarity with emerging standards for agent identity, authorisation and interoperability.

• Professional qualifications such as CISSP, CISM or equivalent (valued, not required).

How you work

• Curious and hands-on: you use these tools daily and stay current as the field changes.

• Clear under uncertainty: you can make and explain decisions where best practice does not yet exist.

• Collaborative: you partner with product and engineering rather than policing them.

• Accountable: you are comfortable owning outcomes, including when an agent gets it wrong.

What’s in it for you

By joining Ocado Retail, you’ll have the chance to experience life at the world’s largest online retailer, work with an amazing bunch of people who challenge what’s possible each day, and grow your skills and career in online retail. You’ll also be part of our AI Academy, a dedicated learning journey designed to empower every colleague with the smart technology skills of the future.

If that’s not enough to tempt you, you’ll also get access to loads of great benefits to sweeten the deal. Here’s a taste of what we offer:

Health & Wellbeing: Private medical insurance with option to add your family, Digital GP appointments, market-leading family policies, mental health support, discounted gym memberships, dental insurance, and more.

Spend & Save: Annual bonus scheme split between personal and business objectives, recognition with reward platform, up to 7% matched pension contributions, 15% Ocado discount, 20% M&S discount, free breakfast every day in the office, electric vehicle leasing scheme, and free shuttle bus from Hatfield station to the office.

Never miss the moments that matter: Hybrid working, 26 days holiday plus 8 flexible bank holidays, options to buy extra holiday, 2 weeks work from anywhere, and lifestyle break opportunities.

Our Hiring Process

We receive a high volume of applications and genuinely appreciate the time and effort every candidate invests. To ensure a fair and thorough process, every application is reviewed by a member of our team. If your skills and experience are a strong match, a Talent Partner will contact you to discuss the role and guide you through the next steps of our hiring process.

Your Application and AI

In the spirit of innovation, we welcome you to use AI tools in your application, just as we use them in our own business at Ocado Retail. However, as you leverage this technology, please don’t lose sight of the most important element: your unique self. Your experiences, passions, and personality are what truly set you apart. Ensure that your application still authentically conveys who you are and why you’re a great fit for us.

Everyone’s welcome

We’re an equal opportunities employer, which means that we make sure all potential colleagues are treated fairly and equally. We want to ensure everyone has a fair chance to apply; if you need this job description in an alternative format (e.g., larger print, different document type, etc.), please reach out to us at careers@ocadoretail.com and we’ll be happy to assist you, and if you require reasonable adjustments during the recruitment process, please let us know on the application form.

Technical Operations Lead

Contract type: Permanent

Location: Hatfield (Hybrid working – 3 days in the office)

Working hours per week: 40 hours

Level: Lead

Reports to: Chief Data and Technology Officer

Application Closing Date: 2nd November 2026

About us

Our mission is to deliver joy in every shop, through unbeatable choice, unrivalled service, and reassuringly good value. We’re also on a mission to empower our business with smart technology; we’ve recently launched our AI Academy, providing a tailored AI learning journey for every colleague.

We’re Ocado Retail, a market-leading joint venture between Ocado Group and M&S, and the world’s largest dedicated online supermarket, ocado.com. Not only is Ocado the only place to shop a full range of M&S food online, it’s also the home to the widest online supermarket range in the UK and champion of small, independent brands. We’re also the brains behind Zoom by Ocado, our same-day grocery delivery service.

About the team and the role

The Technical Operations Lead is the operating partner to the CDTO and the leadership team. You will design and run the operating rhythm that gives everyone a shared understanding of what we are building, why, in what order, with what capacity, and how it is going. You will make sure decisions are made in the right forum with the right information, that commitments are tracked through to delivery, and that the team keeps raising its standards, moving from good to great.

This is a broad role. In a given week you might rebalance capacity after a change in priorities, prepare the quarterly OKR review, resolve a cross-team dependency that is putting a release at risk, and write the update that goes to the executive committee.

Key relationships

CTDO and the leadership team; product, engineering and delivery leads; Finance and People business partners; Internal Communications; portfolio and programme teams in other functions; executive committee members and their chiefs of staff.

What you’ll do

Operating rhythm and governance

• Design, run and improve the cadence of leadership forums (weekly, monthly, quarterly), including agendas, pre-reads, facilitation and follow-up on actions.

• Agree who decides what, and keep a decision log so that decisions, owners and rationale are visible and are not reopened without good reason.

• Make sure each forum has a clear purpose, the right attendees and a defined output, and retire forums that are no longer needed.

Capacity planning and resource allocation

• Maintain a single view of capacity, skills and allocation across teams, covering permanent colleagues, contractors and partners.

• Model the capacity impact of new demand and priority changes, and present trade-off options to the leadership team before commitments are made.

• Work with Finance and People teams on headcount plans, budget tracking and hiring priorities so that people plans match the roadmap.

Roadmap priorities and sequencing

• Own the integrated roadmap across teams and keep it current, so there is one version everyone works from.

• Run the prioritisation process using an agreed framework (for example value, effort, risk and strategic fit), and make the reasoning behind sequencing decisions visible.

• Identify work that is duplicated, stalled or no longer aligned to priorities, and bring options to the leadership team.

OKRs and strategic alignment

• Lead the quarterly OKR cycle: drafting, challenge sessions, alignment with company objectives and final sign-off.

• Make sure every roadmap item maps to an objective and key result, and flag work that does not.

• Run regular OKR check-ins and quarter-end reviews that look at what we learned as well as what we scored.

Rollout plans and release readiness

• Set the standard for release readiness (go/no-go criteria, operational readiness, communications, training, support and rollback plans) and make sure it is applied consistently.

• Maintain a forward view of upcoming releases and their impact on customers, colleagues and operations, and agree timing with business stakeholders.

• Run post-release reviews to check whether shipped work delivered the expected outcomes, and feed the lessons back into planning.

Dependencies and risks

• Maintain a cross-team log of risks, assumptions, issues and dependencies, with clear owners and dates.

• Escalate early when a dependency or risk threatens a priority outcome, and bring a recommended course of action with the problem.

• Coordinate with peer functions such as Commercial, Operations, Finance, Data and Security where dependencies sit outside the team.

Progress tracking and stakeholder reporting

• Build and maintain a regular reporting pack giving a consistent, concise view of delivery progress, OKR status, risks, capacity and spend.

• Tailor updates for each audience, from executive committee and board pre-reads to team-wide updates.

• Prepare CDTO for key meetings with briefings, data and recommended positions.

Driving the team from good to great

• Work with the leadership team to define what great looks like for us, with clear standards for delivery, quality, decision-making and ways of working, and measures to track them.

• Run regular retrospectives on how the leadership team and the operating rhythm are working, and make sure the agreed actions happen.

• Identify capability gaps and lead improvement initiatives, such as better planning practices, tooling, data quality, or product and engineering standards.

• Build a culture of ownership, transparency and follow-through, where commitments made in forums are tracked and closed.

• Bring in practices from other organisations and benchmark how we work against them.

Communication, culture and engagement

• Plan and deliver internal communications, including all-hands sessions, team updates, leadership messages and communications about change.

• Own the action plan that follows engagement surveys and track progress against it.

• Organise leadership offsites and team events, and support onboarding for new leaders.

Special projects

• Lead high-priority, cross-cutting initiatives on behalf of [Leader] that do not sit naturally with one team.

• Represent CDTO in meetings and decisions where agreed, and follow up on issues that need their attention.

Who you are

Experience

• Substantial experience in a technical operations, strategy, operations, portfolio management or consulting role, ideally within a technology, product or digital function.

• A track record of running planning and governance processes across several teams and senior stakeholders.

• Hands-on experience of OKRs, roadmap management and capacity planning.

• A working understanding of modern product and engineering delivery, including agile ways of working and release management.

• Experience of preparing material for executive committees or boards.

Skills

• A structured thinker who can turn an unclear situation into a clear plan.

• An excellent writer and communicator who can make complex information simple for senior audiences.

• Confident with data: builds the analysis and dashboards, and asks the questions they raise.

• Influences without formal authority, and challenges senior colleagues constructively.

• A strong facilitator who keeps discussion on track and gets the group to a decision.

Behaviours

• High standards and attention to detail, while keeping the wider picture in view.

• Discreet with confidential information, and trusted by both the leader and the team.

• Low ego: does much of the work behind the scenes and gives others the credit.

• Acts quickly and follows through on commitments.

What’s in it for you

By joining Ocado Retail, you’ll have the chance to experience life at the world’s largest online retailer, work with an amazing bunch of people who challenge what’s possible each day, and grow your skills and career in online retail. You’ll also be part of our AI Academy, a dedicated learning journey designed to empower every colleague with the smart technology skills of the future.

If that’s not enough to tempt you, you’ll also get access to loads of great benefits to sweeten the deal. Here’s a taste of what we offer:

Health & Wellbeing: Private medical insurance with option to add your family, Digital GP appointments, market-leading family policies, mental health support, discounted gym memberships, dental insurance, and more.

Spend & Save: Annual bonus scheme split between personal and business objectives, recognition with reward platform, up to 7% matched pension contributions, 15% Ocado discount, 20% M&S discount, free breakfast every day in the office, electric vehicle leasing scheme, and free shuttle bus from Hatfield station to the office.

Never miss the moments that matter: Hybrid working, 26 days holiday plus 8 flexible bank holidays, options to buy extra holiday, 2 weeks work from anywhere, and lifestyle break opportunities.

Our Hiring Process

Lucky for us, we receive a high volume of applications and genuinely appreciate the time and effort invested by every candidate. To ensure a fair and thorough process, every application is reviewed by a member of our team. If your skills and experience are a strong match, a Talent Partner will contact you to discuss the role and guide you through the next steps of our hiring process.

Your Application and AI

In the spirit of innovation, we welcome you to use AI tools in your application, just as we use them in our own business at Ocado Retail. However, as you leverage this technology, please don’t lose sight of the most important element: your unique self. Your experiences, passions, and personality are what truly set you apart. Ensure that your application still authentically conveys who you are and why you’re a great fit for us.

Everyone’s welcome

We’re an equal opportunities employer, which means that we make sure all potential colleagues are treated fairly and equally. We want to ensure everyone has a fair chance to apply; if you need this job description in an alternative format (e.g., larger print, different document type, etc.), please reach out to us at careers@ocadoretail.com and we’ll be happy to assist you, and if you require reasonable adjustments during the recruitment process, please let us know on the application form.

Senior Buyer – Ready Meals & Pizza

Contract type: Permanent

Location: Hatfield (Hybrid working – 3 days in the office)

Working hours per week: 40 hours

Level: Senior Buyer

Reports to: Trading Manager

Application Closing Date: Sunday 2nd November

About us

Our mission is to deliver joy in every shop, through unbeatable choice, unrivalled service, and reassuringly good value. We’re also on a mission to empower our business with smart technology; we’ve recently launched our AI Academy, providing a tailored AI learning journey for every colleague.

We’re Ocado Retail, a market-leading joint venture between Ocado Group and M&S, and the world’s largest dedicated online supermarket, ocado.com. Not only is Ocado.com the only place to shop a full range of M&S food online, but it’s also the home to the widest online supermarket range in the UK and a champion of small, independent brands. We’re also the brains behind Zoom by Ocado, our same-day grocery delivery service.

About the team and the role

As a Senior Buyer, you will have accountability for Ready Meals and Pizza within the Chilled Prepared Foods commercial buying team. You will be responsible for ensuring your supply base and product range are optimised, proactively using data and analysis to maximise performance and also drive sales, profitability and growth to support the overall Ocado Retail strategy and goals.

The Chilled Prepared Foods category is one of the fastest-growing departments within Ocado, and we’re looking for a Senior Buyer to raise the bar even further.

What you’ll do

Commercial Accountability

• Be fully accountable for the category P&L and deliver against all KPIs.

• Proactively identify opportunities to drive customer penetration and significantly improve the all-in margin by negotiating with suppliers to deliver savings.

• Plan and execute the comprehensive trade, promotions, and events plan.

• Ensure zero GSCOP breaches, record all agreements in writing, and report GSCOP complaints to Legal within 48 hours of receipt. Always follow the Business Code of Conduct and act with integrity and due diligence.

Strategy, Range & Innovation

• Develop the category strategy with support from the Trading Manager/Buying Director.

• Expertly execute category reviews to refine the range, ensuring all changes align with the business and category strategy.

• Identify, analyse, and source first-to-market / Ocado exclusive product innovation using deep customer, market, and supplier insights.

• Support 2 Buyers in delivering their own range and strategy reviews.

Negotiation & Supplier Excellence

• Lead complex negotiations to agree upon and deliver market-leading Joint Business Plans (JBPs) that align with the customer plan and category strategy.

• Manage and review the performance of a complex supplier base, communicating and developing strong relationships to drive high engagement.

• Work closely with merchandise planning and the supplier base to ensure best-in-class availability.

• Identify and create plans to mitigate potential issues/events that may impact the supply, and ensure product quality meets all Ocado requirements.

People Management & Performance

• Manage 1 Buyer who looks after the other categories within Chilled Prepared Foods, and provide day-to-day coaching and feedback to Category Assistants.

• Be an expert in data, analysing and assessing performance issues and opportunities using reporting tools, and quickly devising and implementing effective solutions.

Who you are

• Significant retail buying experience with a demonstrated track record of delivering breakthrough commercial results.

• Exceptional negotiation expertise required for strategic, high-value, and business-critical supplier agreements.

• Proven leadership capability with experience in managing/mentoring

• Exceptional influencing and executive stakeholder management skills, capable of shaping strategy at a senior, cross-functional, and leadership level.

• Expertise in complex data analysis; ability to synthesize diverse data sets to define the long-term category vision and strategy.

• Proven project management capability required to lead and deliver complex, long-term business-wide initiatives (e.g., major range resets).

• A passionate foodie!

Training and Development

Joining our Buying team provides access to our Commercial Academy, a comprehensive development program structured around three pillars: Buyer Induction, Specific Skills (Buying & Selling), and General Skills. You’ll gain access to external, advanced training such as Negotiation, as well as courses on Understanding Suppliers and Optimising JBPs. This whole program is designed to deliver a foundational and advanced skill set across essential commercial competencies.

What’s in it for you

By joining Ocado Retail, you’ll have the chance to experience life at the world’s largest online retailer, work with an amazing bunch of people who challenge what’s possible each day, and grow your skills and career in online retail. You’ll also be part of our AI Academy, a dedicated learning journey designed to empower every colleague with the smart technology skills of the future.

If that’s not enough to tempt you, you’ll also get access to loads of great benefits to sweeten the deal. Here’s a taste of what we offer:

Health & Wellbeing: Private medical insurance with the option to add your family, Digital GP appointments, market-leading family policies, mental health support, discounted gym memberships, dental insurance, and more.

Spend & Save: Annual bonus scheme split between personal and business objectives, recognition with reward platform, up to 7% matched pension contributions, 15% Ocado discount, 20% M&S discount, free breakfast every day in the office, electric vehicle leasing scheme, and free shuttle bus from Hatfield station to the office.

Never miss the moments that matter: Hybrid working, 26 days holiday plus 8 flexible bank holidays, options to buy extra holiday, 2 weeks work from anywhere, and lifestyle break opportunities.

Our Hiring Process

Lucky for us, we receive a high volume of applications and genuinely appreciate the time and effort invested by every candidate. To ensure a fair, thorough process, a member of our team reviews every application. If your skills and experience are a strong match, a Talent Partner will contact you to discuss the role and guide you through the next steps of our hiring process.

Your Application and AI

In the spirit of innovation, we welcome you to use AI tools in your application, just as we use them in our own business at Ocado Retail. However, as you use this technology, please don’t lose sight of the most important element: you. Your experiences, passions, and personality are what truly set you apart. Ensure that your application still authentically conveys who you are and why you’re a great fit for us.

Everyone’s welcome

We’re an equal opportunities employer, which means that we make sure all potential colleagues are treated fairly and equally. We want to ensure everyone has a fair chance to apply; if you need this job description in an alternative format (e.g., larger print, different document type, etc.), please reach out to us at careers@ocadoretail.com, and we’ll be happy to assist you. If you require reasonable adjustments during the recruitment process, please let us know on the application form.

Ecommerce Executive – Retail Excellence

Contract type: Permanent

Location: Hatfield (Hybrid working – 3 days in the office)

Working hours per week: 40 hours

Level: Executive

Application Closing Date: Monday 2nd November

About us

Our mission is to deliver joy in every shop, through unbeatable choice, unrivalled service, and reassuringly good value. We’re also on a mission to empower our business with smart technology; we’ve recently launched our AI Academy, providing a tailored AI learning journey for every colleague.

We’re Ocado Retail, a market-leading joint venture between Ocado Group and M&S, and the world’s largest dedicated online supermarket, ocado.com. Not only is Ocado the only place to shop a full range of M&S food online, it’s also the home to the widest online supermarket range in the UK and a champion of small, independent brands. We’re also the brains behind Zoom by Ocado, our same-day grocery delivery service.

About the team and the role

As the Retail Excellence team, it’s our job to inspire customers and ensure all customers follow a smooth onsite journey through brilliant shopkeeping and perfect execution. The Retail Excellence team covers Merchandising, eComm Trade & Events, onsite Retail Media and Content. We want to make the shopping experience for our customers as simple, smart and inspiring as possible, whilst hitting commercial goals.

As an Ecommerce Executive, you will ensure flawless execution of our onsite media and merchandising plans via robust technical setup, quality assurance, and ongoing optimisation. You will sit at the center of our operational changeovers, acting as the guardian of campaign readiness, the first line of defense for technical troubleshooting, and a key collaborator with product and trading teams to ensure our site operations run smoothly and efficiently.

What you’ll do

• Pre-Changeover Planning, Loading & QA Checks: Own and execute the pre-changeover planning, loading and checking process to ensure media placements and merchandising plans are loaded, verified, correct, and fully prepared to go live according to plan.

• Insight and Analysis: Utilise data tools to monitor featured product visibility and performance, contributing to continuous site auditing, competitor tracking, and reporting back key commercial and operational learnings.

• Commercial Performance & Optimisation: Optimise commercial performance of onsite media

• Troubleshooting Issues: Proactively monitor active and upcoming media placements to spot delivery issues, resolving live errors quickly in a fast-paced environment.

• Technical & Product Team Liaison: Work with technical teams to investigate platform and system bugs affecting media placements, and act as the core operational point of contact to raise, track, and log fixes with technical and IT teams.

• Cross-Functional Collaboration: Partner closely with Ecomm, Commercial/Buying, and Ocado Ads teams to optimise media placements and funding and verify that assets meet specifications. Work with Product teams to feed in Tech requirements.

• Efficiency and Automation Gains: Work closely with the Team Leads to identify manual bottlenecks in the campaign lifecycle, helping to support testing and implementation of automation or programmatic solutions.

Who you are

• You have an analytical and commercial mindset, with experience of or a desire to learn tools like Tableau and Contentsquare.

• You have excellent attention to detail and a natural knack for spotting errors, mismatched data or system discrepancies.

• You’re a problem solver who’s comfortable troubleshooting systems and CMS behaviours, and finding workarounds.

• You’re highly organised and adaptable, able to juggle priorities across different teams and hit tight deadlines.

• You communicate clearly, both written and verbal, and can explain technical or operational issues to non-technical colleagues.

• You’re confident with Excel and PowerPoint, and quick to learn new internal systems.

• You have a strong foundation in, or a keen interest in, ecommerce and retail media.

• You’re customer-focused and take ownership of getting things right.

What’s in it for you

By joining Ocado Retail, you’ll have the chance to experience life at the world’s largest online retailer, work with an amazing bunch of people who challenge what’s possible each day, and grow your skills and career in online retail. You’ll also be part of our AI Academy, a dedicated learning journey designed to empower every colleague with the smart technology skills of the future.

If that’s not enough to tempt you, you’ll also get access to loads of great benefits to sweeten the deal. Here’s a taste of what we offer:

Health & Wellbeing: Private medical insurance with the option to add your family, Digital GP appointments, market-leading family policies, mental health support, discounted gym memberships, dental insurance, and more.

Spend & Save: Annual bonus scheme split between personal and business objectives, recognition with reward platform, up to 7% matched pension contributions, 15% Ocado discount, 20% M&S discount, free breakfast every day in the office, electric vehicle leasing scheme, and free shuttle bus from Hatfield station to the office.

Never miss the moments that matter: Hybrid working, 26 days holiday plus 8 flexible bank holidays, options to buy extra holiday, 2 weeks work from anywhere, and lifestyle break opportunities.

Our Hiring Process

Lucky for us, we receive a high volume of applications and genuinely appreciate the time and effort invested by every candidate. To ensure a fair and thorough process, every application is reviewed by a member of our team. If your skills and experience are a strong match, a Talent Partner will contact you to discuss the role and guide you through the next steps of our hiring process.

Your Application and AI

In the spirit of innovation, we welcome you to use AI tools in your application, just as we use them in our own business at Ocado Retail. However, as you leverage this technology, please don’t lose sight of the most important element: your unique self. Your experiences, passions, and personality are what truly set you apart. Ensure that your application still authentically conveys who you are and why you’re a great fit for us.

Everyone’s welcome

We’re an equal opportunities employer, which means that we make sure all potential colleagues are treated fairly and equally. We want to ensure everyone has a fair chance to apply; if you need this job description in an alternative format (e.g., larger print, different document type, etc.), please reach out to us at careers@ocadoretail.com and we’ll be happy to assist you, and if you require reasonable adjustments during the recruitment process, please let us know on the application form.

Data Science Graduate

Contract type: Permanent

Location: Hatfield (Hybrid working – 3 days in the office)

Working hours per week: 40 hours

Level: Entry level – Graduate

Starting Salary: £32,000

Application Closing Date: Sunday 1st November 2026

Scheme commences: September 2027

About us

Our mission is to deliver joy in every shop, through unbeatable choice, unrivalled service, and reassuringly good value.

We’re Ocado Retail, a market-leading joint venture between Ocado Group and M&S, and the world’s largest dedicated online supermarket, ocado.com. Not only is Ocado.com the only place to shop a full range of M&S food online, it’s also the home to the widest online supermarket range in the UK and champion of small, independent brands. We’re also the brains behind Zoom by Ocado, our same-day grocery delivery service.

About the team and the role

Data is core to our decision making, and we have one of the richest datasets in the industry. The Data Science team develops models which turn our data into actionable insights. It is our mission to leverage data to give the best value and experience to our customers and suppliers whilst increasing profitability and growth for Ocado Retail.

The Data Science team is responsible for understanding the complexities in the data, generating appropriate models to answer business questions, and delivering the outputs of these models to stakeholders in diverse areas of the business. It is our responsibility to work across functions to productionise these models so they are available to the right people, any time they need them. This could be in the form of a data table with the outputs of the model, or developing an interface to allow users to interact with the data in a way that allows them to leverage models for their specific needs.

We also develop multi-agent AI systems to solve for complicated workflows. This means that we have to truly understand the business users, their needs and the goals they are trying to achieve in order to create AI systems that can deliver value for those users. To do this we have to understand the art of the possible with AI, and have to keep up with an ever changing AI technology space.

Our remit is to apply statistics, machine learning and artificial intelligence to our data at scale. To do this we use Python, SQL, and the Google Cloud Platform (GCP). We are cross-functional by design, working with stakeholders across the business with varying degrees of technical expertise, meaning communicating complex ideas is core to the success of the Data Science team.

What you’ll do

This scheme is about learning how we apply data science in Ocado Retail. The majority of your time will be spent in the Data Science team, owning projects from start to finish with responsibility for managing stakeholders and delivery of data science solutions with support from the wider team. This will allow you to continue to develop your Python and SQL skills to answer business questions. There will be opportunities to rotate into other areas of the business and explore analytics, insight and data engineering with Ocado Retail.

You will be given support and guidance from the Data Science team in scoping out data science projects, developing novel solutions and delivering these to key stakeholders. A typical project involves researching a business question within the context of scientific literature, identifying relevant data sources, developing models that provide an answer to the question, and delivering this to our internal stakeholders. Throughout this process there is clear communication of progress of the project to the wider team, alongside our stakeholders.

You will be taught our coding standards, and will be producing production-ready code by the end of the programme. At the end of the programme you will have a rounded knowledge base of how data is used in the organisation, and how to apply statistical approaches to improve our service for customers and suppliers.

Placements in other teams will be aimed at broadening your awareness of what goes into data driven decision making. They may involve:

• Working in an analyst team within insight for 6 months in either Marketing, Category, Operations, Forecasting, Customer Research, Web Merchandising, or Trading (Range, Pricing, and Promotions).

• Delivery of key analytic projects for the designated team and the wider business.

• Build relationships with analyst colleagues and understand different data needs throughout the business.

• Working with Data Engineering for an expanded understanding of how data is processed, prepared and used in the wider business.

• In addition to your core scheme, you will have the opportunity for cross-functional rotations to gain broader business exposure outside of your primary discipline.

Who you are

• A curious thinker who loves learning new problem-solving methodologies.

• Methodical and detail-oriented, taking the time to explore every angle until an issue is fully resolved.

• Skilled in logical reasoning, with the patience to untangle complex code and find root causes.

• A strong communicator who is passionate about data storytelling and making complex insights clear.

• Experience with Python, SQL, and key statistical concepts.

What you need to apply

• A 2:1 (predicted or achieved) or above in a STEM field or field with significant data usage from a UK accredited University

• The legal right to work in the United Kingdom upon scheme commencement and duration of the scheme (24 months)

What’s in it for you

By joining Ocado Retail, you’ll have the chance to experience life at the world’s largest online retailer, work with an amazing bunch of people who challenge what’s possible each day, and grow your skills and career in online retail.

If that’s not enough to tempt you, you’ll also get access to loads of great benefits to sweeten the deal. Here’s a taste of what we offer:

Health & Wellbeing: Private medical insurance with option to add your family, Digital GP appointments, market-leading family policies, mental health support, discounted gym memberships, dental insurance, and more.

Spend & Save: Annual bonus scheme split between personal and business objectives, recognition with reward platform, up to 7% matched pension contributions, 15% Ocado discount, 20% M&S discount, free breakfast every day in the office, electric vehicle leasing scheme, and free shuttle bus from Hatfield station to the office.

Never miss the moments that matter: Hybrid working, 26 days holiday plus 8 flexible bank holidays, options to buy extra holiday, 2 weeks work from anywhere, and lifestyle break opportunities.

Your Application and AI

In the spirit of innovation, we welcome you to use AI tools in your application, just as we use them in our own business at Ocado Retail. However, as you leverage this technology, please don’t lose sight of the most important element: your unique self. Your experiences, passions, and personality are what truly set you apart. Ensure that your application still authentically conveys who you are and why you’re a great fit for us.

Everyone’s welcome

We’re an equal opportunities employer, which means that we make sure all potential colleagues are treated fairly and equally. We want to ensure everyone has a fair chance to apply; if you need this job description in an alternative format (e.g., larger print, different document type, etc.), please reach out to us at careers@ocadoretail.com and we’ll be happy to assist you, and if you require reasonable adjustments during the recruitment process, please let us know on the application form.

Data Engineering Graduate

Contract type: Permanent

Location: Hatfield (Hybrid working – 3 days in the office)

Working hours per week: 40 hours

Level: Entry level – Graduate

Starting Salary: £32,000

Application Closing Date: Sunday 1st November 2026

Scheme commences: September 2027

About us

Our mission is to deliver joy in every shop, through unbeatable choice, unrivalled service, and reassuringly good value.

We’re Ocado Retail, a market-leading joint venture between Ocado Group and M&S, and the world’s largest dedicated online supermarket, ocado.com. Not only is Ocado.com the only place to shop a full range of M&S food online, it’s also the home to the widest online supermarket range in the UK and champion of small, independent brands. We’re also the brains behind Zoom by Ocado, our same-day grocery delivery service.

About the team and the role

Any online business generates an enormous quantity of raw data, and we’re no different. The difference is made in what you do with it. Intelligent use of data and information is at the heart of how Ocado Retail does what it does. Every significant decision is backed up with data-driven evidence. Every change is tried and analysed to understand how we can be even better.

The Data Team is the engine room behind it all. We make sure that data flows seamlessly from where it’s made to where it needs to get to for a decision to be made, and we ensure that it’s delivered in the way that is easiest for the decision-makers to use and understand.

We use Google Cloud Platform (GCP) tools to automate bringing data into our cloud environment, processing it, and storing it in our analytical database. We have machine learning tools watching the data we land to ensure no errors or other quality issues creep in undetected. Once in the analytical database, we help our Insights team understand it and use it to inform business decisions or we automate data feeds onwards into other systems that need to use it. We create interactive dashboards for less technical business users to allow them to explore data and serve as many of their information needs themselves as possible. We are also responsible for some of the cloud infrastructure that allows all this to happen.

There’s a certain satisfaction to using the huge power of cloud computing to automate tasks that would be impossible for people to do alone. The skills we learn can be applied to any area of the business – from personalisation of the customer experience to help our suppliers understand how selling products online is different from their decades of knowledge selling in shops, to saving our Finance teams the job of manipulating data so they can focus their energy where it matters most.

What you’ll do

• This scheme will initially be all about programming. You start by learning SQL, Python and how to effectively use an AI LLM code assistant, then spend the first couple of placements in our Data Engineering and Reporting teams, using those skills to improve the code base that our entire data ecosystem is built on. There will then be opportunities to rotate into other areas of the business and explore more of the lifecycle of Data, expanding your experience in areas such as IT, Governance and Analytics.

• The Data Engineering team is responsible for much of the automation of our data. They take data from a huge number of systems and combine it into a clearly labelled data warehouse for the rest of the business to use. They work closely with analysts and other data users to explore and add new data to keep pace with our constantly evolving business. They need to really get under the skin of the business and understand all the nuances of how its systems work to simplify it for all other data users.

• The Reporting team turns vast, complex datasets into clear, actionable clarity for every corner of our business. Their goal is simple: ensure nobody else wastes hours manually wrestling with data. Combining technical curiosity with a personal touch, they work directly with teams across the company to understand their day-to-day challenges, then translate their real-world domain knowledge into clean, automated metric logic. Whether crafting automated alerts, sophisticated interactive dashboards, or AI-driven query assistants, in this rotation your work will directly give colleagues back time to focus on driving the company forward.

• Placements in other teams will be aimed at broadening your awareness of what goes into making our data work. They may involve:

• Understanding the technology infrastructure we build everything on with our IT operations team.

• Experiencing how new technologies are introduced and how change projects are managed with our IT transformation team.

• Exploring how we protect our data, business and customers with Data Governance.

• Putting yourself in the seat of the users of our data by taking on a placement in our Insights team, who use it to answer questions and recommend how to improve what we do.

• In addition to your core scheme, you will have the opportunity for cross-functional rotations to gain broader business exposure outside of your primary discipline

• Throughout every placement you will be expected to be smart with your use of data – Using your programming skills to do as much as possible, as efficiently as possible. You will quickly become an expert in how to manipulate, explore and summarise data, and how it’s used to help make decisions in a large company.

Who you are

• Have a curious mind. Ideally you feel a quick skim often isn’t enough, you want to fully understand what you’re working on.

• Have a methodical approach to explore every angle of a problem to be certain it’s completely solved.

• Have a good eye for detail to spot unusual patterns or occurrences that may cause problems.

• Have strong logical reasoning to unpick sometimes complex code to find the source of an issue.

• Experience with any programming language would be beneficial.

• Experience working with large quantities of data would be beneficial.

• Experience visualising and explaining data for different audiences would be beneficial. Particularly with software such as Tableau, PowerBI, Excel etc.

What you need to apply

• A 2:1 (predicted or achieved) or above in a STEM field or field with significant data usage from a UK accredited University

• The legal right to work in the United Kingdom upon scheme commencement and duration of the scheme (24 months)

What’s in it for you

By joining Ocado Retail, you’ll have the chance to experience life at the world’s largest online retailer, work with an amazing bunch of people who challenge what’s possible each day, and grow your skills and career in online retail.

If that’s not enough to tempt you, you’ll also get access to loads of great benefits to sweeten the deal. Here’s a taste of what we offer:

Health & Wellbeing: Private medical insurance with option to add your family, Digital GP appointments, market-leading family policies, mental health support, discounted gym memberships, dental insurance, and more.

Spend & Save: Annual bonus scheme split between personal and business objectives, recognition with reward platform, up to 7% matched pension contributions, 15% Ocado discount, 20% M&S discount, free breakfast every day in the office, electric vehicle leasing scheme, and free shuttle bus from Hatfield station to the office.

Never miss the moments that matter: Hybrid working, 26 days holiday plus 8 flexible bank holidays, options to buy extra holiday, 2 weeks work from anywhere, and lifestyle break opportunities.

Your Application and AI

In the spirit of innovation, we welcome you to use AI tools in your application, just as we use them in our own business at Ocado Retail. However, as you leverage this technology, please don’t lose sight of the most important element: your unique self. Your experiences, passions, and personality are what truly set you apart. Ensure that your application still authentically conveys who you are and why you’re a great fit for us.

Everyone’s welcome

We’re an equal opportunities employer, which means that we make sure all potential colleagues are treated fairly and equally. We want to ensure everyone has a fair chance to apply; if you need this job description in an alternative format (e.g., larger print, different document type, etc.), please reach out to us at careers@ocadoretail.com and we’ll be happy to assist you, and if you require reasonable adjustments during the recruitment process, please let us know on the application form.

Data & Insights Graduate

Contract type: Permanent

Location: Hatfield (Hybrid working – 3 days in the office)

Working hours per week: 40 hours

Level: Entry level – Graduate

Starting Salary: £32,000

Application Closing Date: Sunday 1st November 2026

Scheme commences: September 2027

About us

Our mission is to deliver joy in every shop, through unbeatable choice, unrivalled service, and reassuringly good value.

We’re Ocado Retail, a market-leading joint venture between Ocado Group and M&S, and the world’s largest dedicated online supermarket, ocado.com. Not only is Ocado.com the only place to shop a full range of M&S food online, it’s also the home to the widest online supermarket range in the UK and champion of small, independent brands. We’re also the brains behind Zoom by Ocado, our same-day grocery delivery service.

About the team and the role

The Insight team is at the heart of the Ocado retail – from advising the buying team on promotions to run and products to range, to understanding how our customers buy their weekly shopping, through to building models for new loyalty schemes and personalised marketing campaigns – data and insight are critical to everything we do. Our analysts become experts in the business function they support and develop the skills to produce great insight.

What you’ll do

• The insight stream encompasses 4 x 6-month placements in analyst teams across the business; including Marketing, Category, Operations, Forecasting, Customer Research, Web Merchandising, and Trading (Range, Pricing, and Promotions)

• Within each rotation, you’ll be an integral part of the team, delivering on key projects for the team and wider business

• After each rotation, we will discuss your preferences for your next placement and try to match your needs, with those of the business

• In addition to your core scheme, you will have the opportunity for cross-functional rotations to gain broader business exposure outside of your primary discipline

Who you are

• Someone who brings your passion, enthusiasm, and has a willingness to learn

• A logical thinker, with a knack for problem solving

• Someone who embraces challenge and thrives when seeing work through to completion – delivering results

• Strong problem-solving skills with an ability to interpret data and translate it into actionable insights.

• Has a mindset that challenges the status quo, driving yourself and the teams around you to push the boundaries of what is possible

• Excellent Excel skills and experience with programming languages (such as SQL, R, Python, VBA, JavaScript) would be advantageous

What you need to apply

• A 2:1 degree or higher in a STEM subject or a business/analytical discipline from a UK accredited University

• The legal right to work in the United Kingdom upon scheme commencement and duration of the scheme

What’s in it for you

By joining Ocado Retail, you’ll have the chance to experience life at the world’s largest online retailer, work with an amazing bunch of people who challenge what’s possible each day, and grow your skills and career in online retail.

If that’s not enough to tempt you, you’ll also get access to loads of great benefits to sweeten the deal. Here’s a taste of what we offer:

Health & Wellbeing: Private medical insurance with option to add your family, Digital GP appointments, market-leading family policies, mental health support, discounted gym memberships, dental insurance, and more.

Spend & Save: Annual bonus scheme split between personal and business objectives, recognition with reward platform, up to 7% matched pension contributions, 15% Ocado discount, 20% M&S discount, free breakfast every day in the office, electric vehicle leasing scheme, and free shuttle bus from Hatfield station to the office.

Never miss the moments that matter: Hybrid working, 26 days holiday plus 8 flexible bank holidays, options to buy extra holiday, 2 weeks work from anywhere, and lifestyle break opportunities.

Your Application and AI

In the spirit of innovation, we welcome you to use AI tools in your application, just as we use them in our own business at Ocado Retail. However, as you leverage this technology, please don’t lose sight of the most important element: your unique self. Your experiences, passions, and personality are what truly set you apart. Ensure that your application still authentically conveys who you are and why you’re a great fit for us.

Everyone’s welcome

We’re an equal opportunities employer, which means that we make sure all potential colleagues are treated fairly and equally. We want to ensure everyone has a fair chance to apply; if you need this job description in an alternative format (e.g., larger print, different document type, etc.), please reach out to us at careers@ocadoretail.com and we’ll be happy to assist you, and if you require reasonable adjustments during the recruitment process, please let us know on the application form.

Customer & Marketing Graduate

Contract type: Permanent

Location: Hatfield (Hybrid working – 3 days in the office)

Working hours per week: 40 hours

Level: Entry level – Graduate

Starting Salary: £30,000

Application Closing Date: Sunday 1st November 2026

Scheme commences: September 2027

About us

Our mission is to deliver joy in every shop, through unbeatable choice, unrivalled service, and reassuringly good value.

We’re Ocado Retail, a market-leading joint venture between Ocado Group and M&S, and the world’s largest dedicated online supermarket, ocado.com. Not only is Ocado.com the only place to shop a full range of M&S food online, it’s also the home to the widest online supermarket range in the UK and champion of small, independent brands. We’re also the brains behind Zoom by Ocado, our same-day grocery delivery service.

About the team and the role

As part of Ocado’s Customer & Marketing team, you’ll join a dynamic, innovative group dedicated to understanding and enhancing every aspect of the customer journey.

Within Ocado Retail’s Customer & Marketing department, we have Brand Marketing (this is the team that’s responsible for our TV ads and our “Life Delivered” brand platform, and our CRM team who lead our daily customer comms with trade-driving emails, SMS and push notifications. There’s our Trade Marketing team who help deliver our customer comms calendar and then our Digital Marketing team who go fishing every day in the digital pools for new customers. Team Content and Social Media is delivering daily joy to our customers in the form of a monthly magazine, daily mouthwatering recipes, and mesmerising TikToks. The Ecommerce team ensure that customer experience of our site is seamless, that our onsite merchandising of campaigns and content delivers sales, and that we’re growing profitably by optimising our operation. And of course, our PR & Comms team who spend their time shouting about all the reasons that make Ocado both a great place to work and a great place to shop. And, not forgetting, we lastly have our Eat Creative in-house agency which makes the creative magic happen!

What you’ll do

In this role, you’ll be empowered to bring fresh ideas and innovative thinking to customer acquisition, engagement, and retention initiatives, helping shape how we connect with millions of customers. Join us to learn from top industry professionals and make a meaningful impact from day one!

Every six months you will have the opportunity to rotate into a different customer function based on your performance preference, and business priorities at that time. Potential rotations and projects include, but are not limited to:

• CRM: be responsible for your own weekly and monthly email campaigns end-to-end

• Brand Marketing: covers end-to-end campaign activity across media, creative and post-campaign analysis.

• Trade Marketing: assist with the delivery of Ocado’s customer campaigns, with end-to-end project management and collaboration with all departments

• PR & Comms: join a busy press office managing external comms and also look after Ocado’s LinkedIn strategy and all internal comms

• Organic Social: Be responsible for Ocado’s daily social posts, from planning and briefing to scheduling and reporting

• Digital Marketing: support in the scaling of Ocado’s digital strategy across a range of channels (affiliates, influencers, print, M&S, partnerships, innovation)

In addition to your core scheme, you will have the opportunity for cross-functional rotations to gain broader business exposure outside of your primary discipline.

Who you are

• Curious about our customers and hungry to discover what makes our shoppers tick.

• Passionate about retail technology, e-commerce, and bringing fresh perspectives to help us build the supermarket of tomorrow.

• Analytical and data-driven, with a knack for translating raw numbers into actionable business insights.

• A creative team player who inspires action by sharing bold, innovative ideas.

• Adaptable and proactive, ready to thrive in a fast-paced, high-energy environment.

• An excellent communicator who builds strong connections with diverse teams and stakeholders.

What you need to apply

• A 2:2 degree or higher from a UK accredited University

• The legal right to work in the United Kingdom upon scheme commencement and duration of the scheme

What’s in it for you

By joining Ocado Retail, you’ll have the chance to experience life at the world’s largest online retailer, work with an amazing bunch of people who challenge what’s possible each day, and grow your skills and career in online retail.

If that’s not enough to tempt you, you’ll also get access to loads of great benefits to sweeten the deal. Here’s a taste of what we offer:

Health & Wellbeing: Private medical insurance with option to add your family, Digital GP appointments, market-leading family policies, mental health support, discounted gym memberships, dental insurance, and more.

Spend & Save: Annual bonus scheme split between personal and business objectives, recognition with reward platform, up to 7% matched pension contributions, 15% Ocado discount, 20% M&S discount, free breakfast every day in the office, electric vehicle leasing scheme, and free shuttle bus from Hatfield station to the office.

Never miss the moments that matter: Hybrid working, 26 days holiday plus 8 flexible bank holidays, options to buy extra holiday, 2 weeks work from anywhere, and lifestyle break opportunities.

Your Application and AI

In the spirit of innovation, we welcome you to use AI tools in your application, just as we use them in our own business at Ocado Retail. However, as you leverage this technology, please don’t lose sight of the most important element: your unique self. Your experiences, passions, and personality are what truly set you apart. Ensure that your application still authentically conveys who you are and why you’re a great fit for us.

Everyone’s welcome

We’re an equal opportunities employer, which means that we make sure all potential colleagues are treated fairly and equally. We want to ensure everyone has a fair chance to apply; if you need this job description in an alternative format (e.g., larger print, different document type, etc.), please reach out to us at careers@ocadoretail.com and we’ll be happy to assist you, and if you require reasonable adjustments during the recruitment process, please let us know on the application form.