L2 Buyer – Fresh Produce (Fruit)

Contract type: Permanent

Location: Hatfield (Hybrid working – 3 days in the office)

Working hours per week: 40 hours

Level: Buyer

Application Closing Date: Friday 1st May

About us

Our mission is to deliver joy in every shop, through unbeatable choice, unrivalled service, and reassuringly good value. We’re also on a mission to empower our business with smart technology; we’ve recently launched our AI Academy, providing a tailored AI learning journey for every colleague.

We’re Ocado Retail, a market-leading joint venture between Ocado Group and M&S, and the world’s largest dedicated online supermarket, ocado.com. Not only is Ocado the only place to shop a full range of M&S food online, but it’s also the home to the widest online supermarket range in the UK and champion of small, independent brands. We’re also the brains behind Zoom by Ocado, our same-day grocery delivery service.

About the team and the role

We’re looking for an exceptional Buyer to manage part of the Fresh Produce category. In this role, you will hold commercial accountability for your categories, managing a complex global supply chain to deliver a market-leading range. You will help drive our sourcing strategy, cultivating resilient supplier relationships and utilising data to make fast, agile trading decisions that keep Ocado at the forefront of the market.

What you’ll do

Commercial Accountability

• Be fully accountable for category P&L and deliver against all KPIs

• Negotiate and execute complex, high-value Joint Business Plans (JBPs) with growers and importers that drive mutual growth and innovation

• Utilise live data to make fast, commercially sound trading decisions, reacting quickly to market dynamics, weather events, and availability challenges

• Partner closely with the M&S sourcing team to drive joint initiatives

• Ensure zero GSCOP breaches. Always follow the Business Code of Conduct and act with integrity and due diligence

Strategy, Range & Innovation

• Expertly execute category reviews to refine the range, ensuring we are first-to-market with seasonal highlights and Ocado exclusives

• Work closely with the Category Trade Planner to ensure best-in-class execution across all channels

• Collaborate closely with Supply Chain and Technical teams to mitigate risks, ensuring best-in-class availability and product quality that meets Ocado’s standards

Negotiation & Supplier Excellence

• Have complex negotiations to agree upon and deliver market-leading Joint Business Plans that align with the customer plan and category strategy

• Manage and review the performance of a complex supplier base, communicating and developing strong relationships to drive high engagement

• Identify and create plans to mitigate potential issues/events that may impact the supply, and ensure product quality meets all Ocado requirements

Who you are

• Substantial experience in a buying role

• Strong negotiation skills

• Excellent commercial acumen

• Strong analytical and problem-solving skills

• Strong planning and organisational skills

• Proven ability to communicate and influence a wide range of audiences (internal stakeholders and external suppliers)

• A passionate foodie

• Experience in fruit or fresh produce categories is preferred

Training and Development

Joining our Buying team provides access to our Commercial Academy, a comprehensive development program structured around three pillars: Buyer Induction, Specific Skills (Buying & Selling), and General Skills. You’ll gain access to external, advanced training such as Negotiation, as well as courses on Understanding Suppliers and Optimising JBPs. This whole program is designed to deliver a foundational and advanced skillset across essential commercial competencies.

What’s in it for you

By joining Ocado Retail, you’ll have the chance to experience life at the world’s largest online retailer, work with an amazing bunch of people who challenge what’s possible each day, and grow your skills and career in online retail. You’ll also be part of our AI Academy, a dedicated learning journey designed to empower every colleague with the smart technology skills of the future.

If that’s not enough to tempt you, you’ll also get access to loads of great benefits to sweeten the deal. Here’s a taste of what we offer:

Health & Wellbeing: Private medical insurance with option to add your family, Digital GP appointments, market-leading family policies, mental health support, discounted gym memberships, dental insurance, and more.

Spend & Save: Annual bonus scheme split between personal and business objectives, recognition with reward platform, up to 7% matched pension contributions, 15% Ocado discount, 20% M&S discount, free breakfast every day in the office, electric vehicle leasing scheme, and free shuttle bus from Hatfield station to the office.

Never miss the moments that matter: Hybrid working, 26 days holiday plus 8 flexible bank holidays, options to buy extra holiday, 2 weeks work from anywhere, and lifestyle break opportunities.

Our Hiring Process

Lucky for us, we receive a high volume of applications and genuinely appreciate the time and effort invested by every candidate. To ensure a fair and thorough process, every application is reviewed by a member of our team. If your skills and experience are a strong match, a Talent Partner will contact you to discuss the role and guide you through the next steps of our hiring process.

Your Application and AI

In the spirit of innovation, we welcome you to use AI tools in your application, just as we use them in our own business at Ocado Retail. However, as you leverage this technology, please don’t lose sight of the most important element: your unique self. Your experiences, passions, and personality are what truly set you apart. Ensure that your application still authentically conveys who you are and why you’re a great fit for us.

Everyone’s welcome

We’re an equal opportunities employer, which means that we make sure all potential colleagues are treated fairly and equally. We want to ensure everyone has a fair chance to apply; if you need this job description in an alternative format (e.g., larger print, different document type, etc.), please reach out to us at careers@ocadoretail.com and we’ll be happy to assist you, and if you require reasonable adjustments during the recruitment process, please let us know on the application form.

Training Manager

Contract type: Permanent

Location: Sunderland

Working hours per week: 40 hours (with flexibility to cover occasional new starter training across all shift patterns, with the latest shift ending at 22:30)

Application Closing Date: Wednesday 15th April 2026

About us

Our mission is to deliver joy in every shop, through unbeatable choice, unrivalled service, and reassuringly good value.

We’re Ocado Retail, a market-leading joint venture between Ocado Group and M&S, and the world’s largest dedicated online supermarket, ocado.com. Not only is Ocado.com the only place to shop a full range of M&S food online, it’s also the home to the widest online supermarket range in the UK and champion of small, independent brands. We’re also the brains behind Zoom by Ocado, our same-day grocery delivery service.

About the team and the role

As the Customer Hub Training Manager, your goal is to ensure all colleagues are equipped to provide excellent customer service with every interaction. You will manage, lead and develop our team of two trainers to create and deliver engaging and clear digital and in-person learning to support our operation throughout induction & ongoing upskill training.

What you’ll do

Training Design & Delivery

• End-to-End Development – Lead the creation and delivery of all digital and in-person learning solutions

• Customer-Centric Focus – Ensure all training empowers colleagues to deliver exceptional ‘right first time’ customer experience

Operational Support

• Learning Management System Management – Oversee the Learning Management System to ensure content is current, engaging and aligned with operational needs

• Gamification – Manage our gamification tool to drive reward, recognition and high engagement through interactive training content

• Continuous Improvement – Collaborate with our CI team to identify performance trends and deliver rapid response training to close any capability gaps

Training Team Leadership

• High Performing Team – Build and develop a diverse team of trainers whilst encouraging a culture of continuous improvement and operational excellence

• Stakeholder Management – Collaborate with our Customer Hub Senior Leadership Team & Apollo colleagues to align all training with strategic objectives

• Training Roadmap Delivery – Manage and deliver the Customer Hubs training roadmap through tactical training plans that drive performance and measurably improve performance

• Line Management – manage, train and develop a team of two trainers

Who you are

• Training Experience: You will possess proven experience in the full training lifecycle—including needs assessment, curriculum development, multi-channel delivery, and post-training evaluation.

• Organised & Driven: You can manage your own time well and enjoy working in a busy environment where things change quickly.

• A Curious Learner: You love asking “why?” and are happy to work both on your own and as part of a team.

• Leader: Experience in managing and leading a team

• A Great Communicator: You’re positive, helpful, and feel comfortable explaining your ideas clearly to others.

• Experience using Technology: You are comfortable using tools like Google Suite (Docs/Sheets) or Microsoft Office. If you’ve used customer feedback tools before, that’s a bonus, but we can teach you!

What’s in it for you
By joining Ocado Retail you’ll have the chance to experience life at the world’s largest online retailer, work with an amazing bunch of people who challenge what’s possible each day, and grow your skills and career in online retail.

If that’s not enough to tempt you, you’ll also get access to loads of great benefits to sweeten the deal. Here’s a taste of what we offer:
Health & Wellbeing: Healthcare Cash Plan with the option to add your family, Digital GP appointments, market-leading family policies, mental health support, discounted gym memberships, dental insurance, and more.
Spend & Save: Recognition with reward platform, up to 7% matched pension contributions, 15% Ocado discount, 20% M&S discount
Never miss the moments that matter: 30 days holiday including bank holidays & options to buy extra holiday

Our Hiring Process

Lucky for us, we receive a high volume of applications and genuinely appreciate the time and effort invested by every candidate. To ensure a fair and thorough process, every application is reviewed by a member of our team. If your skills and experience are a strong match, a Talent Partner will contact you to discuss the role and guide you through the next steps of our hiring process.

Your Application and AI

In the spirit of innovation, we welcome you to use AI tools in your application, just as we use them in our own business at Ocado Retail. However, as you leverage this technology, please don’t lose sight of the most important element: your unique self. Your experiences, passions, and personality are what truly set you apart. Ensure that your application still authentically conveys who you are and why you’re a great fit for us.

Everyone’s welcome

We’re an equal opportunities employer, which means that we make sure all potential colleagues are treated fairly and equally. We want to ensure everyone has a fair chance to apply; if you need this job description in an alternative format (e.g., larger print, different document type, etc.), please reach out to us at careers@ocadoretail.com and we’ll be happy to assist you, and if you require reasonable adjustments during the recruitment process, please let us know on the application form.

Category Assistant

Contract type: Permanent

Location: Hatfield (Hybrid working – 3 days in the office)

Working hours per week: 40 hours

Level: Administrator

Application Closing Date: Friday 24th April

About us

Our mission is to deliver joy in every shop, through unbeatable choice, unrivalled service, and reassuringly good value. We’re also on a mission to empower our business with smart technology; we’ve recently launched our AI Academy, providing a tailored AI learning journey for every colleague.

We’re Ocado Retail, a market-leading joint venture between Ocado Group and M&S, and the world’s largest dedicated online supermarket, ocado.com. Not only is Ocado the only place to shop a full range of M&S food online, it’s also the home to the widest online supermarket range in the UK and champion of small, independent brands. We’re also the brains behind Zoom by Ocado, our same-day grocery delivery service.

About the team and the role

As a Category Assistant, you will provide administrative and commercial support to the Buying team for your category/categories. As part of the central Category Administration Team, you will also support the broader Buying team, as required. You will be responsible for a variety of administrative and commercial tasks, with a key focus on accuracy, efficiency, and proactiveness to ensure the product range and trading plans are optimised to support the overall Ocado Retail strategy and goals.

What you’ll do

• Ensure all administrative tasks assigned by the Category Administration Manager are completed ahead of the deadline and managed as agreed between the Buyer and Supplier

• Provide regular, clear updates to senior stakeholders on the status of administrative tasks, identifying any risks in advance and working to mitigate.

• Work within critical path deadlines for all accountabilities, working at pace whilst ensuring accuracy.

• Maintain and set up product listings and promotions

• Supplier set up, onboarding, and management

• Action price establishment/price changes

• Media loading – review banners before ‘Go Live’ on the webshop

• Assist the Customer Centre promptly with responses to customer queries.

• Support with training on an ad-hoc basis.

• Adhere to Ocado Retail values and comply with GSCOP and Competition Law.

Who you are

• Strong administrative skills – MS Office (including Excel)

• Highly organised and able to manage changing priorities

• Excellent communication

• Previous experience in a fast-paced retail admin or buying environment is preferable

What’s in it for you

By joining Ocado Retail, you’ll have the chance to experience life at the world’s largest online retailer, work with an amazing bunch of people who challenge what’s possible each day, and grow your skills and career in online retail. You’ll also be part of our AI Academy, a dedicated learning journey designed to empower every colleague with the smart technology skills of the future.

If that’s not enough to tempt you, you’ll also get access to loads of great benefits to sweeten the deal. Here’s a taste of what we offer:

Health & Wellbeing: Private medical insurance with option to add your family, Digital GP appointments, market-leading family policies, mental health support, discounted gym memberships, dental insurance, and more.

Spend & Save: Annual bonus scheme split between personal and business objectives, recognition with reward platform, up to 7% matched pension contributions, 15% Ocado discount, 20% M&S discount, free breakfast every day in the office, electric vehicle leasing scheme, and free shuttle bus from Hatfield station to the office.

Never miss the moments that matter: Hybrid working, 26 days holiday plus 8 flexible bank holidays, options to buy extra holiday, 2 weeks work from anywhere, and lifestyle break opportunities.

Our Hiring Process

Lucky for us, we receive a high volume of applications and genuinely appreciate the time and effort invested by every candidate. To ensure a fair and thorough process, every application is reviewed by a member of our team. If your skills and experience are a strong match, a Talent Partner will contact you to discuss the role and guide you through the next steps of our hiring process.

Your Application and AI

In the spirit of innovation, we welcome you to use AI tools in your application, just as we use them in our own business at Ocado Retail. However, as you leverage this technology, please don’t lose sight of the most important element: your unique self. Your experiences, passions, and personality are what truly set you apart. Ensure that your application still authentically conveys who you are and why you’re a great fit for us.

Everyone’s welcome

We’re an equal opportunities employer, which means that we make sure all potential colleagues are treated fairly and equally. We want to ensure everyone has a fair chance to apply; if you need this job description in an alternative format (e.g., larger print, different document type, etc.), please reach out to us at careers@ocadoretail.com and we’ll be happy to assist you, and if you require reasonable adjustments during the recruitment process, please let us know on the application form.

CRM Executive

Contract type: Permanent

Location: Hatfield (Hybrid working – 3 days in the office)

Working hours per week: 40 hours/Part-time x hours/Open to full-time or part-time applicants

Level: Executive

Application Closing Date: Tuesday, 28th April

About us

Our mission is to deliver joy in every shop, through unbeatable choice, unrivalled service, and reassuringly good value. We’re also on a mission to empower our business with smart technology; we’ve recently launched our AI Academy, providing a tailored AI learning journey for every colleague.

We’re Ocado Retail, a market-leading joint venture between Ocado Group and M&S, and the world’s largest dedicated online supermarket, ocado.com. Not only is Ocado the only place to shop a full range of M&S food online, it’s also the home to the widest online supermarket range in the UK and champion of small, independent brands. We’re also the brains behind Zoom by Ocado, our same-day grocery delivery service.

About the team and the role

The CRM Executive role, working in conjunction with the CRM Manager and the wider CRM team, has responsibility for the day-to-day execution of our BAU schedule to meet Ocado objectives.

Our executive must use a strong understanding of customer needs, an effective use of data and an ability to help create engaging and persuasive creative communications.

What you’ll do

• Ownership of various email campaigns, including but not limited to Meal Deals, New to Ocado, OcadoLife, Sustainability, and Weekly Email. Owning the process from end-to-end, briefing well in advance to Creative, working with key stakeholders to execute engaging weekly communications, building & deploying campaigns, reporting on the performance of campaigns and making recommendations on how to optimise future activity.

• Ownership of Push comms and end-to-end process: working with the Trade Marketing team to create a calendar of comms, briefing copy, building and deploying comms.

• Supporting the team with incentives and the creation of voucher communications to our customer base

• Support the wider team on the fulfilment of other BAU communications.

• Responsible for the weekly reporting on our BAU sends as well as commentary on any highlights and learnings.

• Support the wider team with ideation on what a great customer journey looks like and help to deliver this.

• Support the team in creating and implementing the test and learn plan, to help us further optimise communications.

Who you are

• Proven experience in a CRM role

• Knowledge of mass-market ESPs like Adobe Campaign, Salesforce Marketing Cloud, Braze; Braze experience a plus

• Inquisitive

• Challenge the status quo

• Can organise multiple workstreams simultaneously

• Good attention to detail and pride in your work

What’s in it for you

By joining Ocado Retail, you’ll have the chance to experience life at the world’s largest online retailer, work with an amazing bunch of people who challenge what’s possible each day, and grow your skills and career in online retail. You’ll also be part of our AI Academy, a dedicated learning journey designed to empower every colleague with the smart technology skills of the future.

If that’s not enough to tempt you, you’ll also get access to loads of great benefits to sweeten the deal. Here’s a taste of what we offer:

Health & Wellbeing: Private medical insurance with option to add your family, Digital GP appointments, market-leading family policies, mental health support, discounted gym memberships, dental insurance, and more.

Spend & Save: Annual bonus scheme split between personal and business objectives, recognition with reward platform, up to 7% matched pension contributions, 15% Ocado discount, 20% M&S discount, free breakfast every day in the office, electric vehicle leasing scheme, and free shuttle bus from Hatfield station to the office.

Never miss the moments that matter: Hybrid working, 26 days holiday plus 8 flexible bank holidays, options to buy extra holiday, 2 weeks work from anywhere, and lifestyle break opportunities.

Our Hiring Process

Lucky for us, we receive a high volume of applications and genuinely appreciate the time and effort invested by every candidate. To ensure a fair and thorough process, every application is reviewed by a member of our team. If your skills and experience are a strong match, a Talent Partner will contact you to discuss the role and guide you through the next steps of our hiring process.

Your Application and AI

In the spirit of innovation, we welcome you to use AI tools in your application, just as we use them in our own business at Ocado Retail. However, as you leverage this technology, please don’t lose sight of the most important element: your unique self. Your experiences, passions, and personality are what truly set you apart. Ensure that your application still authentically conveys who you are and why you’re a great fit for us.

Everyone’s welcome

We’re an equal opportunities employer, which means that we make sure all potential colleagues are treated fairly and equally. We want to ensure everyone has a fair chance to apply; if you need this job description in an alternative format (e.g., larger print, different document type, etc.), please reach out to us at careers@ocadoretail.com and we’ll be happy to assist you, and if you require reasonable adjustments during the recruitment process, please let us know on the application form.

Change Manager (12 Month FTC)

Contract type: Fixed Term Contract (12 months)

Location: Hatfield (Hybrid working – 3 days in the office)

Working hours per week: 40 hours

Level: Manager

Application Closing Date: Tuesday 28th April 2026

About us

Our mission is to deliver joy in every shop, through unbeatable choice, unrivalled service, and reassuringly good value.

We’re Ocado Retail, a market-leading joint venture between Ocado Group and M&S, and the world’s largest dedicated online supermarket, ocado.com. Not only is Ocado the only place to shop a full range of M&S food online, it’s also the home to the widest online supermarket range in the UK and champion of small, independent brands. We’re also the brains behind Zoom by Ocado, our same-day grocery delivery service.

About the team and the role

We are at an exciting moment in the development of the Ocado Retail business with a broad base of fundamental business change programmes underway which will create step changes within the business. With the successful implementation of the Ocado Smart Platform we are now focused on leveraging the opportunities this presents, and the Transformation team and delivery of effective change are fundamental to this.

The Transformation team is responsible for planning, sequencing, and executing a portfolio of high-impact transformation projects across the business. The team is key to ensuring the organisation is prepared for upcoming changes, managing the end-to-end project lifecycle, and guaranteeing that business benefits are fully realised and changes are successfully embedded.

The Change Manager reports to the Change Lead, forming a core part of the change function within the Transformation team. You will play a key role in collaborating with leaders across the business to develop and implement Ocado Retail’s change and transformation initiatives. You will be responsible for engaging with cross-functional teams to embed our change principles, ensuring the successful delivery of transformation programmes.

This role will involve supporting change in high-profile projects. Your responsibilities will include stakeholder analysis and management, identification and management of change impacts, and the development and delivery of communication and training strategies to aid business adoption.

What you’ll do

• Develop and implement comprehensive change management strategies to ensure the effective adoption of new processes and technologies.

• Manage stakeholder engagement, including gathering feedback, addressing concerns, and proactively identifying and mitigating potential risks and roadblocks.

• Upskill and coach leaders and managers on best-in-class change techniques, fostering a culture of knowledge sharing.

• Ensure a continuous focus on process optimisation and improvement beyond core change activities.

• Partner with project managers to ensure high-quality delivery and value-add on expected project outcomes.

Who you are

Essential

• Experience – Proven experience in managing change initiatives from concept through to execution, ideally within a retail environment.

• Leadership – Able to lead within a project, representing the change discipline.

• Communication and Influence – Excellent communication and interpersonal skills, with the ability to influence, adapt to, and understand individual style needs and drivers.

• Stakeholder Management – Ability to build strong working relationships quickly and work collaboratively with a wide range of departments and specialists, tailoring the approach to effectively influence colleagues with other business priorities.

• Adaptability – Ability to thrive in a fast-paced, dynamic environment and adapt quickly to changing priorities and business needs.

• Curiosity – Enjoy learning new subject matter and comfortable stepping into projects outside of domain knowledge.

• Project management skills – Ability to manage multiple projects simultaneously and balance competing priorities effectively.

Desirable

• Change management certification (e.g., Prosci)

• Experience in an online retail environment.

• Experience organising training for business teams

What’s in it for you

By joining Ocado Retail, you’ll have the chance to experience life at the world’s largest online retailer, work with an amazing bunch of people who challenge what’s possible each day, and grow your skills and career in online retail.

If that’s not enough to tempt you, you’ll also get access to loads of great benefits to sweeten the deal. Here’s a taste of what we offer:

Health & Wellbeing: Private medical insurance with option to add your family, Digital GP appointments, market-leading family policies, mental health support, discounted gym memberships, dental insurance, and more.

Spend & Save: Recognition with reward platform, up to 7% matched pension contributions, 15% Ocado discount, 20% M&S discount, free breakfast every day in the office, electric vehicle leasing scheme, and free shuttle bus from Hatfield station to the office.

Never miss the moments that matter: Hybrid working, 26 days holiday plus 8 flexible bank holidays, options to buy extra holiday, 2 weeks work from anywhere, and lifestyle break opportunities.

Our Hiring Process

Lucky for us, we receive a high volume of applications and genuinely appreciate the time and effort invested by every candidate. To ensure a fair and thorough process, every application is reviewed by a member of our team. If your skills and experience are a strong match, a Talent Partner will contact you to discuss the role and guide you through the next steps of our hiring process.

Your Application and AI

In the spirit of innovation, we welcome you to use AI tools in your application, just as we use them in our own business at Ocado Retail. However, as you leverage this technology, please don’t lose sight of the most important element: your unique self. Your experiences, passions, and personality are what truly set you apart. Ensure that your application still authentically conveys who you are and why you’re a great fit for us.

Everyone’s welcome

We’re an equal opportunities employer, which means that we make sure all potential colleagues are treated fairly and equally. We want to ensure everyone has a fair chance to apply; if you need this job description in an alternative format (e.g., larger print, different document type, etc.), please reach out to us at careers@ocadoretail.com and we’ll be happy to assist you, and if you require reasonable adjustments during the recruitment process, please let us know on the application form.

AI Implementation Manager – Retail Media (6 Month FTC)

Contract type: Fixed Term Contract (6 Months)

Location: Hatfield (Hybrid working – 3 days in the office)

Working hours per week: 40 hours

Level: Manager

Application Closing Date: Monday 27th April 2026

About us

Our mission is to deliver joy in every shop, through unbeatable choice, unrivalled service, and reassuringly good value.

We’re Ocado Retail, a market-leading joint venture between Ocado Group and M&S, and the world’s largest dedicated online supermarket, ocado.com. Not only is Ocado.com the only place to shop a full range of M&S food online, it’s also the home to the widest online supermarket range in the UK and champion of small, independent brands. We’re also the brains behind Zoom by Ocado, our same-day grocery delivery service.

About the team and the role

The Supplier Funded Media (SFM) team is responsible for the delivery of supplier media hosted on the ocado.com site. We balance the needs of the business alongside the requirements of the suppliers whilst always ensuring the customer is at the heart of all that we do.

We are looking for an AI-forward Manager to lead the intelligent transformation of our Supplier Funded Media (SFM) operations. You won’t just be managing tasks; you will be the architect of AI-driven workflows, utilising tools like Gemini, LLM, Monday.com and FigmaBuzz to architect a technical transformation, automate high-volume media execution, and unlock strategic capacity for the entire team.

The Media Project Manager will work closely with the SFM Manager to lead the team to deliver media on time and in full, supporting the overall strategy to grow supplier funded media opportunities. This person will be integral to ensuring we successfully deliver against supplier expectations, with the focus on improving the colleague, supplier & customer experience wherever possible. In 6 months, you will leave a legacy by fundamentally changing how the UK’s largest online supermarket handles media. This is a fast-paced implementation role perfect for someone who wants to prove the ROI of AI in a Tier-1 retail environment

What you’ll do

• Map complex media lifecycles and architect automated end-to-end solutions.

• Build out a delivery plan to ensure measurable changes are rolled out over the 6 month contract period

• Utilise available tools (eg Gemini, Monday.com, FigmaBuzz) to implement AI driven workflows

• Act as the bridge between Commercial stakeholders and Engineering to deploy proprietary AI integrations.

• Work closely with the SFM Manager to lead the team to deliver media on time and in full

• Work with stakeholders across the business to develop an understanding of supplier funded media and associated business improvement projects

• Working with Commercial and Ocado Ads, you will upskill and spend time building knowledge of E-commerce to help support the connectivity of both teams

• Influence and ensure teams within Ecommerce are accountable to deliver the requirements of the retail and content plans

Who you are

• Strong knowledge of AI and Automation tools with experience implementing AI workflows

• Proven ability in prompt engineering and a deep understanding of how to structure logic within AI workflows

• Experience with workflow orchestration tools and connecting disparate APIs to create seamless end-to-end automations

• Experience in project management and/or business improvement initiatives

• Passionate about making change and creating efficiencies

• Organised and great stakeholder management skills – you will have the capability to plan strategically and deliver plans through influencing cross functional teams

• Strong knowledge of ecommerce and supplier funded media

• Strong communicator, influencer and problem solver

• Ability to use insights and data to make commercially driven decisions

What’s in it for you

By joining Ocado Retail, you’ll have the chance to experience life at the world’s largest online retailer, work with an amazing bunch of people who challenge what’s possible each day, and grow your skills and career in online retail.

If that’s not enough to tempt you, you’ll also get access to loads of great benefits to sweeten the deal. Here’s a taste of what we offer:

Health & Wellbeing: Private medical insurance with option to add your family, Digital GP appointments, market-leading family policies, mental health support, discounted gym memberships, dental insurance, and more.

Spend & Save: Up to 7% matched pension contributions, 15% Ocado discount, 20% M&S discount, free breakfast every day in the office, electric vehicle leasing scheme, and free shuttle bus from Hatfield station to the office.

Never miss the moments that matter: Hybrid working, 26 days holiday plus 8 flexible bank holidays, options to buy extra holiday, 2 weeks work from anywhere, and lifestyle break opportunities.

Our Hiring Process

Lucky for us, we receive a high volume of applications and genuinely appreciate the time and effort invested by every candidate. To ensure a fair and thorough process, every application is reviewed by a member of our team. If your skills and experience are a strong match, a Talent Partner will contact you to discuss the role and guide you through the next steps of our hiring process.

Your Application and AI

In the spirit of innovation, we welcome you to use AI tools in your application, just as we use them in our own business at Ocado Retail. However, as you leverage this technology, please don’t lose sight of the most important element: your unique self. Your experiences, passions, and personality are what truly set you apart. Ensure that your application still authentically conveys who you are and why you’re a great fit for us.

Everyone’s welcome

We’re an equal opportunities employer, which means that we make sure all potential colleagues are treated fairly and equally. We want to ensure everyone has a fair chance to apply; if you need this job description in an alternative format (e.g., larger print, different document type, etc.), please reach out to us at careers@ocadoretail.com and we’ll be happy to assist you, and if you require reasonable adjustments during the recruitment process, please let us know on the application form.

Product and Proposition Lead – Merchandising

Contract type: Permanent

Location: Hatfield (Hybrid working – 3 days in the office)

Working hours per week: 40 hours

Level: Lead

Application Closing Date: Monday 27th April 2026

About us

Our mission is to deliver joy in every shop, through unbeatable choice, unrivalled service, and reassuringly good value.

We’re Ocado Retail, a market-leading joint venture between Ocado Group and M&S, and the world’s largest dedicated online supermarket, ocado.com. Not only is Ocado.com the only place to shop a full range of M&S food online, it’s also the home to the widest online supermarket range in the UK and champion of small, independent brands. We’re also the brains behind Zoom by Ocado, our same-day grocery delivery service.

About the team and the role

Ocado Retail’s mission is to be the world’s leading online grocer, delivering joy in every shop. As the Product and Proposition Lead for Merchandising, you will turn this vision into reality by leading our top-of-funnel discovery experience. From initial Search and Browse through to Meal Planning and Agentic AI interactions, you will ensure every touchpoint is intuitive, joyful, and moving us closer to our strategic vision.

This role focuses on solving complex customer and commercial problems to drive measurable Product KPIs. You will own a domain that includes Search, Browse, Shopping Tools, Promotions, and Agentic AI, acting as the primary interface between the technical capabilities of Ocado Group as well as the customer and commercial needs of Ocado Retail. By leveraging data and insights, you will define how our customers discover, choose, and purchase their groceries.

What you’ll do
Vision and Strategy

• Product Vision: Create and maintain an aspirational product vision, bringing to life how we will deliver joy in every shop through your domain.

• Product Strategy: Define the strategy to achieve the vision, identifying the specific customer and business problems to be solved.

• Roadmap: Build a clear, sequenced roadmap that prioritises maximum customer and business value for minimum implementation effort.

• Milestone Planning: Set clear product milestones (MVP, MMP) and ensure all stakeholder perspectives are integrated into the long-term plan.

Discovery and Delivery

• Problem Solving: Engage stakeholders to collaboratively discover problems and identify opportunities, building strong business cases for your solutions.

• Decomposition: Translate high-level strategy into clear, well documented features.

• Test and Learn: Apply data-driven testing (A/B tests, user research) to validate assumptions, synthesising insights to drive decisive product action.

• Product Delivery: Proactively track feature delivery progress against expectations, escalating and driving course-correcting action if deliverables are off-track.

• End-to-End Thinking: Analyse opportunities within the context of the entire business ecosystem, ensuring a seamless launch and ongoing optimisation for every feature.

Performance and Prioritisation

• Commercial Focus: Prioritise the product backlog to drive performance of the business and product KPIs.

• Performance Dynamics: Maintain a strong, real-time understanding of your product’s performance, communicating clearly how these metrics tie into our broader business objectives.

Product Leadership

• Matrix Leadership: Inspire and lead a cross organisation matrix team, acting as captain to ensure the right decisions are made for your domain.

• Stakeholder Partnerships: Establish trusting partnerships with stakeholders and act as a passionate evangelist for your product vision across both Ocado Group (OG) and Ocado Retail (ORL) at all levels.

• Product Marketing: Lead the internal and external product marketing strategy for your domain, ensuring internal and external audiences have total clarity on product features.

Who you are

• Strategic and Decisive: Expert at defining product visions and prioritising the most impactful value-drivers amidst organisational complexity.

• Customer Focused: Deeply analytical regarding customer needs, using qualitative and quantitative data to define new product experiences..

• Effective Communicator: An articulate stakeholder manager who can influence at all levels to maintain delivery momentum.

• Accountability: A reliable owner of product challenges who drives resolution across teams and acts as a partner to the wider business.

What’s in it for you

By joining Ocado Retail, you’ll have the chance to experience life at the world’s largest online retailer, work with an amazing bunch of people who challenge what’s possible each day, and grow your skills and career in online retail.

If that’s not enough to tempt you, you’ll also get access to loads of great benefits to sweeten the deal. Here’s a taste of what we offer:

Health & Wellbeing: Private medical insurance with option to add your family, Digital GP appointments, market-leading family policies, mental health support, discounted gym memberships, dental insurance, and more.

Spend & Save: Annual bonus scheme split between personal and business objectives, recognition with reward platform, up to 7% matched pension contributions, 15% Ocado discount, 20% M&S discount, free breakfast every day in the office, electric vehicle leasing scheme, and free shuttle bus from Hatfield station to the office.

Never miss the moments that matter: Hybrid working, 26 days holiday plus 8 flexible bank holidays, options to buy extra holiday, 2 weeks work from anywhere, and lifestyle break opportunities.

Our Hiring Process

Lucky for us, we receive a high volume of applications and genuinely appreciate the time and effort invested by every candidate. To ensure a fair and thorough process, every application is reviewed by a member of our team. If your skills and experience are a strong match, a Talent Partner will contact you to discuss the role and guide you through the next steps of our hiring process.

Your Application and AI

In the spirit of innovation, we welcome you to use AI tools in your application, just as we use them in our own business at Ocado Retail. However, as you leverage this technology, please don’t lose sight of the most important element: your unique self. Your experiences, passions, and personality are what truly set you apart. Ensure that your application still authentically conveys who you are and why you’re a great fit for us.

Everyone’s welcome

We’re an equal opportunities employer, which means that we make sure all potential colleagues are treated fairly and equally. We want to ensure everyone has a fair chance to apply; if you need this job description in an alternative format (e.g., larger print, different document type, etc.), please reach out to us at careers@ocadoretail.com and we’ll be happy to assist you, and if you require reasonable adjustments during the recruitment process, please let us know on the application form.

Treasury Finance Manager (12 Month FTC)

Contract type: Fixed Term Contract (12 months)

Location: Hatfield (Hybrid working – 3 days in the office)

Working hours per week: 40 hours

Level: Manager

Application Closing Date: Monday 27th April 2026

About us

Our mission is to deliver joy in every shop, through unbeatable choice, unrivalled service, and reassuringly good value.

We’re Ocado Retail, a market-leading joint venture between Ocado Group and M&S, and the world’s largest dedicated online supermarket, ocado.com. Not only is Ocado the only place to shop a full range of M&S food online, it’s also the home to the widest online supermarket range in the UK and champion of small, independent brands. We’re also the brains behind Zoom by Ocado, our same-day grocery delivery service.

About the team and the role

Responsible for the day-to-day management of the treasury function while supporting wider finance. You will oversee the company’s liquidity, manage cash flow forecasting, and ensure strong financial controls are maintained across the business.

The position presents the opportunity and challenge of working in both a dynamic and exciting environment within the UK’s largest dedicated online grocery retailer.

What you’ll do

• Oversee daily liquidity forecasting, investments, and Revolving Credit Facility drawdowns or repayments

• Weekly cash flow forecasting, ensuring alignment with receivables, payables, and commercial inputs

• Provide weekly, quarterly and monthly cashflow forecast variance analysis for senior management

• Responsible for covenant management and reporting

• Lead the annual going concern review and audit with the Financial Reporting team.

• Develop treasury reporting and improve operational controls.

• Support the Treasurer with strategy projects(bank migration, Working Capital improvements, lender relationship)

• Act as the main treasury contact for the wider Finance team.

• Inputting to the 5YP for Treasury assumptions and output

• Working with the Financial Reporting & Controls team to ensure indirect cash flow reporting and forecasting are robust and accurate

Who you are

Essential

• Exposure to Treasury operations and/or reporting

• Qualified or studying towards ACT (Association of Corporate Treasurers) or another professional accounting qualification (ACA, ACCA, CIMA).

• Proficient excel skills, adept at spreadsheet compilation and analysis reporting.

• Strong analytical and problem-solving skills, with an ability to use technology and data effectively.

• Comfortable balancing day-to-day with longer-term project responsibilities.

• Excellent communication skills, with the ability to engage senior stakeholders and cross-functional teams.

Desirable

• 2+ years of treasury experience

• Treasury operations experience, ideally with exposure to systems projects

• Experience with projects (bank account migration, H2H implementation, Treasury best practices)

• Supply Chain Finance Projects

• Some experience of ERP systems (e.g. Oracle Fusion)

What’s in it for you

By joining Ocado Retail, you’ll have the chance to experience life at the world’s largest online retailer, work with an amazing bunch of people who challenge what’s possible each day, and grow your skills and career in online retail.

If that’s not enough to tempt you, you’ll also get access to loads of great benefits to sweeten the deal. Here’s a taste of what we offer:

Health & Wellbeing: Private medical insurance with option to add your family, Digital GP appointments, market-leading family policies, mental health support, discounted gym memberships, dental insurance, and more.

Spend & Save: Recognition with reward platform, up to 7% matched pension contributions, 15% Ocado discount, 20% M&S discount, free breakfast every day in the office, electric vehicle leasing scheme, and free shuttle bus from Hatfield station to the office.

Never miss the moments that matter: Hybrid working, 26 days holiday plus 8 flexible bank holidays, options to buy extra holiday, 2 weeks work from anywhere, and lifestyle break opportunities.

Our Hiring Process

Lucky for us, we receive a high volume of applications and genuinely appreciate the time and effort invested by every candidate. To ensure a fair and thorough process, every application is reviewed by a member of our team. If your skills and experience are a strong match, a Talent Partner will contact you to discuss the role and guide you through the next steps of our hiring process.

Your Application and AI

In the spirit of innovation, we welcome you to use AI tools in your application, just as we use them in our own business at Ocado Retail. However, as you leverage this technology, please don’t lose sight of the most important element: your unique self. Your experiences, passions, and personality are what truly set you apart. Ensure that your application still authentically conveys who you are and why you’re a great fit for us.

Everyone’s welcome

We’re an equal opportunities employer, which means that we make sure all potential colleagues are treated fairly and equally. We want to ensure everyone has a fair chance to apply; if you need this job description in an alternative format (e.g., larger print, different document type, etc.), please reach out to us at careers@ocadoretail.com and we’ll be happy to assist you, and if you require reasonable adjustments during the recruitment process, please let us know on the application form.

Product and Proposition Lead – Content and Media

Contract type: Permanent

Location: Hatfield (Hybrid working – 3 days in the office)

Working hours per week: 40 hours

Level: Lead

Application Closing Date: Monday 27th April 2026

About us

Our mission is to deliver joy in every shop, through unbeatable choice, unrivalled service, and reassuringly good value.

We’re Ocado Retail, a market-leading joint venture between Ocado Group and M&S, and the world’s largest dedicated online supermarket, ocado.com. Not only is Ocado.com the only place to shop a full range of M&S food online, it’s also the home to the widest online supermarket range in the UK and champion of small, independent brands. We’re also the brains behind Zoom by Ocado, our same-day grocery delivery service.

About the team and the role

Ocado Retail’s mission is to be the world’s leading online grocer, delivering joy in every shop. As the Product and Proposition Lead for Content and Media, you will turn this vision into reality by leading the experience through which our customers engage with our brand and our partners. From the first interaction on our Homepage through to immersive Content and high impact Retail Media, you will ensure every touchpoint is intuitive, joyful, and moving us closer to our strategic vision.

This role focuses on solving complex customer and commercial problems to drive measurable Product KPIs. You will lead our Retail Media proposition, ensuring that onsite placements are inspiring and relevant for our customers, as well as commercially optimised. In addition to Retail Media, you will own a domain that includes Homepage, Category & Landing Pages, SEO/GEO, and our Design System. Serving as the primary interface between the technical capabilities of Ocado Group and Ocado Retail, you will leverage data and insights to harmonise content and media into a world class shopping experience.

What you’ll do

Vision and Strategy

• Product Vision: Create and maintain an aspirational product vision, bringing to life how we will deliver joy in every shop through your domain.

• Product Strategy: Define the strategy to achieve the vision, identifying the specific customer and business problems to be solved.

• Roadmap: Build a clear, sequenced roadmap that prioritises maximum customer and business value for minimum implementation effort.

• Milestone Planning: Set clear product milestones (MVP, MMP) and ensure all stakeholder perspectives are integrated into the long-term plan.

Discovery and Delivery

• Problem Solving: Engage stakeholders to collaboratively discover problems and identify opportunities, building strong business cases for your solutions.

• Decomposition: Translate high-level strategy into clear, well documented features.

• Test and Learn: Apply data-driven testing (A/B tests, user research) to validate assumptions, synthesising insights to drive decisive product action.

• Product Delivery: Proactively track feature delivery progress against expectations, escalating and driving course-correcting action if deliverables are off-track.

• End-to-End Thinking: Analyse opportunities within the context of the entire business ecosystem, ensuring a seamless launch and ongoing optimisation for every feature.

Performance and Prioritisation

• Commercial Focus: Prioritise the product backlog to drive performance of the business and product KPIs.

• Performance Dynamics: Maintain a strong, real-time understanding of your product’s performance, communicating clearly how these metrics tie into our broader business objectives.

Product Leadership

• Matrix Leadership: Inspire and lead a cross organisation matrix team, acting as captain to ensure the right decisions are made for your domain.

• Stakeholder Partnerships: Establish trusting partnerships with stakeholders and act as a passionate evangelist for your product vision across both Ocado Group (OG) and Ocado Retail (ORL) at all levels.

• Product Marketing: Lead the internal and external product marketing strategy for your domain, ensuring internal and external audiences have total clarity on product features.

Who you are

• Strategic and Decisive: Expert at defining product visions and prioritising the most impactful value-drivers amidst organisational complexity.

• Customer Focused: Deeply analytical regarding customer needs, using qualitative and quantitative data to define new product experiences..

• Effective Communicator: An articulate stakeholder manager who can influence at all levels to maintain delivery momentum.

• Accountability: A reliable owner of product challenges who drives resolution across teams and acts as a partner to the wider business.

What’s in it for you

By joining Ocado Retail, you’ll have the chance to experience life at the world’s largest online retailer, work with an amazing bunch of people who challenge what’s possible each day, and grow your skills and career in online retail.

If that’s not enough to tempt you, you’ll also get access to loads of great benefits to sweeten the deal. Here’s a taste of what we offer:

Health & Wellbeing: Private medical insurance with option to add your family, Digital GP appointments, market-leading family policies, mental health support, discounted gym memberships, dental insurance, and more.

Spend & Save: Annual bonus scheme split between personal and business objectives, recognition with reward platform, up to 7% matched pension contributions, 15% Ocado discount, 20% M&S discount, free breakfast every day in the office, electric vehicle leasing scheme, and free shuttle bus from Hatfield station to the office.

Never miss the moments that matter: Hybrid working, 26 days holiday plus 8 flexible bank holidays, options to buy extra holiday, 2 weeks work from anywhere, and lifestyle break opportunities.

Our Hiring Process

Lucky for us, we receive a high volume of applications and genuinely appreciate the time and effort invested by every candidate. To ensure a fair and thorough process, every application is reviewed by a member of our team. If your skills and experience are a strong match, a Talent Partner will contact you to discuss the role and guide you through the next steps of our hiring process.

Your Application and AI

In the spirit of innovation, we welcome you to use AI tools in your application, just as we use them in our own business at Ocado Retail. However, as you leverage this technology, please don’t lose sight of the most important element: your unique self. Your experiences, passions, and personality are what truly set you apart. Ensure that your application still authentically conveys who you are and why you’re a great fit for us.

Everyone’s welcome

We’re an equal opportunities employer, which means that we make sure all potential colleagues are treated fairly and equally. We want to ensure everyone has a fair chance to apply; if you need this job description in an alternative format (e.g., larger print, different document type, etc.), please reach out to us at careers@ocadoretail.com and we’ll be happy to assist you, and if you require reasonable adjustments during the recruitment process, please let us know on the application form.

L1 Buyer – Wine

Contract type: Permanent

Location: Hatfield (Hybrid working – 3 days in the office)

Working hours per week: 40 hours – Full-time

Level: Junior Buyer

Application Closing Date: Friday 24th April

About us

Our mission is to deliver joy in every shop, through unbeatable choice, unrivalled service, and reassuringly good value.

We’re Ocado Retail, a market-leading joint venture between Ocado Group and M&S, and the world’s largest dedicated online supermarket, ocado.com. Not only is Ocado.com the only place to shop a full range of M&S food online, but it’s also the home to the widest online supermarket range in the UK and champion of small, independent brands. We’re also the brains behind Zoom by Ocado, our same-day grocery delivery service.

About the team and the role

We’re looking for a Buyer to manage our Rosé, Orange, and other wine categories. In this role, you will be responsible for identifying the best innovations in the market and bringing them to Ocado customers at pace. You will also be responsible for managing complex supplier negotiations, ensuring the product range is optimised, and using data and analysis, proactively maximising performance and driving sales, profitability, and share growth, supporting the overall Ocado Retail strategy and goals.

Based within the Beer, Wine & Spirits buying team, this role is at the forefront of delivering great value, quality & innovation for the Ocado customers. The role is an ideal opportunity for a great buyer to expand the category through a mix of new challenger brands and big market-leading brands.

What you’ll do

• Manage supplier performance, identifying potential new suppliers, and provide support to build long-term supplier relationships

• Use insight tools to analyse and understand performance issues and opportunities

• Conduct regular competitor website visits and review customer insight and food trends, helping shape our future product and range requirements for our customers

• Source customer/market insight-led ranges and product innovation

• Negotiate with suppliers to agree and deliver, market-leading joint business plans for your areas aligned to the customer plan & category strategy, as well as negotiating on supplier-funded media and delivering against the target

Who you are

• A minimum of 1 year, or placement equivalent, of buying experience

• Confident to negotiate and communicate with a wide range of suppliers

• Strong problem-solving, planning, and organisational skills

• Ability to analyse data and formulate tangible outputs

• Proficient in using Excel and formulas

• Good commercial acumen

• Excited and passionate about working in retail and commercial functions

• Holds a WSET Level 2 or equivalent

• Strong interest in Wines

Training and Development

Joining our Buying team provides access to our Commercial Academy, a comprehensive development program structured around three pillars: Buyer Induction, Specific Skills (Buying & Selling), and General Skills. You’ll gain access to external, advanced training such as Negotiation, as well as courses on Understanding Suppliers and Optimising JBPs. This whole program is designed to deliver a foundational and advanced skillset across essential commercial competencies.

What’s in it for you

By joining Ocado Retail, you’ll have the chance to experience life at the world’s largest online retailer, work with an amazing bunch of people who challenge what’s possible each day, and grow your skills and career in online retail.

If that’s not enough to tempt you, you’ll also get access to loads of great benefits to sweeten the deal. Here’s a taste of what we offer:

Health & Wellbeing: Private medical insurance with option to add your family, Digital GP appointments, market-leading family policies, mental health support, discounted gym memberships, dental insurance, and more.

Spend & Save: Annual bonus scheme split between personal and business objectives, recognition with reward platform, up to 7% matched pension contributions, 15% Ocado discount, 20% M&S discount, free breakfast every day in the office, electric vehicle leasing scheme, and free shuttle bus from Hatfield station to the office.

Never miss the moments that matter: Hybrid working, 26 days holiday plus 8 flexible bank holidays, options to buy extra holiday, 2 weeks work from anywhere, and lifestyle break opportunities.

Our Hiring Process

Lucky for us, we receive a high volume of applications and genuinely appreciate the time and effort invested by every candidate. To ensure a fair and thorough process, every application is reviewed by a member of our team. If your skills and experience are a strong match, a Talent Partner will contact you to discuss the role and guide you through the next steps of our hiring process.

Your Application and AI

In the spirit of innovation, we welcome you to use AI tools in your application, just as we use them in our own business at Ocado Retail. However, as you leverage this technology, please don’t lose sight of the most important element: your unique self. Your experiences, passions, and personality are what truly set you apart. Ensure that your application still authentically conveys who you are and why you’re a great fit for us.

Everyone’s welcome

We’re an equal opportunity employer. That means that we make sure all potential colleagues are treated fairly and equally. If you require reasonable adjustments during the recruitment process, please let us know on the application form.