Senior Buyer – Dairy (12 month FTC)

Contract type: Fixed Term Contract (12 months, until Oct/Nov 2027)

Location: Hatfield (Hybrid working – 3 days in the office)

Working hours per week: 40 hours

Level: Senior Buyer

Reports to: Head of Category

Application Closing Date: Wednesday 26th August

About us

Our mission is to deliver joy in every shop, through unbeatable choice, unrivalled service, and reassuringly good value. We’re also on a mission to empower our business with smart technology; we’ve recently launched our AI Academy, providing a tailored AI learning journey for every colleague.

We’re Ocado Retail, a market-leading joint venture between Ocado Group and M&S, and the world’s largest dedicated online supermarket, ocado.com. Not only is Ocado.com the only place to shop a full range of M&S food online, but it’s also the home to the widest online supermarket range in the UK and champion of small, independent brands. We’re also the brains behind Zoom by Ocado, our same-day grocery delivery service.

About the team and the role

As a Senior Buyer, you will have accountability for a specified category within the Fresh commercial buying team. You will be responsible for ensuring your supply base and product range are optimised, proactively using data and analysis to maximise performance and also drive sales, profitability and growth to support the overall Ocado Retail strategy and goals.

The Dairy category is a heavily branded space with plenty of room to innovate, and we’re looking for a Senior Buyer to continue raising the bar.

What you’ll do

Commercial Accountability

• Be fully accountable for the category P&L and deliver against all KPIs.

• Proactively identify opportunities to drive customer penetration and significantly improve the all-in margin by negotiating with suppliers to deliver savings.

• Plan and execute the comprehensive trade, promotions, and events plan.

• Ensure zero GSCOP breaches, recording all agreements in writing, and reporting GSCOP complaints to Legal within 48 hours of receipt. Always follow the Business Code of Conduct and act with integrity and due diligence.

Strategy, Range & Innovation

• Develop the category strategy with support from the Trading Manager/Buying Director.

• Expertly execute category reviews to refine the range, ensuring all changes align with the business and category strategy.

• Identify, analyse, and source first-to-market / Ocado exclusive product innovation using deep customer, market, and supplier insights.

• Support 2 Buyers in delivering their own range and strategy reviews.

Negotiation & Supplier Excellence

• Lead complex negotiations to agree upon and deliver market-leading Joint Business Plans (JBPs) that align with the customer plan and category strategy.

• Manage and review the performance of a complex supplier base, communicating and developing strong relationships to drive high engagement.

• Work closely with merchandise planning and the supplier base to ensure best-in-class availability.

• Identify and create plans to mitigate potential issues/events that may impact the supply, and ensure product quality meets all Ocado requirements.

People Management & Performance

• Manage 2 Buyers and provide day-to-day coaching and feedback to Category Assistants.

• Be an expert in data, analysing and assessing performance issues and opportunities using reporting tools, and quickly devising and implementing effective solutions.

Who you are

• Significant retail buying experience with a demonstrated track record of delivering breakthrough commercial results.

• Exceptional negotiation expertise required for strategic, high-value, and business-critical supplier agreements.

• Proven leadership capability with experience in managing/mentoring

• Exceptional influencing and executive stakeholder management skills, capable of shaping strategy at a senior, cross-functional, and leadership level.

• Expertise in complex data analysis; ability to synthesize diverse data sets to define the long-term category vision and strategy.

• Proven project management capability required to lead and deliver complex, long-term business-wide initiatives (e.g., major range resets).

• A passion for the Fresh/Dairy categories and the drive to deliver a best-in-class customer proposition.

Training and Development

Joining our Buying team provides access to our Commercial Academy, a comprehensive development program structured around three pillars: Buyer Induction, Specific Skills (Buying & Selling), and General Skills. You’ll gain access to external, advanced training such as Negotiation, as well as courses on Understanding Suppliers and Optimising JBPs. This whole program is designed to deliver a foundational and advanced skillset across essential commercial competencies.

What’s in it for you

By joining Ocado Retail, you’ll have the chance to experience life at the world’s largest online retailer, work with an amazing bunch of people who challenge what’s possible each day, and grow your skills and career in online retail. You’ll also be part of our AI Academy, a dedicated learning journey designed to empower every colleague with the smart technology skills of the future.

If that’s not enough to tempt you, you’ll also get access to loads of great benefits to sweeten the deal. Here’s a taste of what we offer:

Health & Wellbeing: Private medical insurance with option to add your family, Digital GP appointments, market-leading family policies, mental health support, discounted gym memberships, dental insurance, and more.

Spend & Save: Annual bonus scheme split between personal and business objectives, recognition with reward platform, up to 7% matched pension contributions, 15% Ocado discount, 20% M&S discount, free breakfast every day in the office, electric vehicle leasing scheme, and free shuttle bus from Hatfield station to the office.

Never miss the moments that matter: Hybrid working, 26 days holiday plus 8 flexible bank holidays, options to buy extra holiday, 2 weeks work from anywhere, and lifestyle break opportunities.

Our Hiring Process

Lucky for us, we receive a high volume of applications and genuinely appreciate the time and effort invested by every candidate. To ensure a fair and thorough process, every application is reviewed by a member of our team. If your skills and experience are a strong match, a Talent Partner will contact you to discuss the role and guide you through the next steps of our hiring process.

Your Application and AI

In the spirit of innovation, we welcome you to use AI tools in your application, just as we use them in our own business at Ocado Retail. However, as you leverage this technology, please don’t lose sight of the most important element: your unique self. Your experiences, passions, and personality are what truly set you apart. Ensure that your application still authentically conveys who you are and why you’re a great fit for us.

Everyone’s welcome

We’re an equal opportunities employer, which means that we make sure all potential colleagues are treated fairly and equally. We want to ensure everyone has a fair chance to apply; if you need this job description in an alternative format (e.g., larger print, different document type, etc.), please reach out to us at careers@ocadoretail.com and we’ll be happy to assist you, and if you require reasonable adjustments during the recruitment process, please let us know on the application form.

Senior Finance Analyst – Central Costs

Contract type: Permanent

Location: Hatfield (Hybrid working – 3 days in the office)

Working hours per week: 40 hours

Level: Associate

Reports to: Finance Manager – Central Costs

Application Closing Date: (Wednesday 24th August 2026)

About us

Our mission is to deliver joy in every shop, through unbeatable choice, unrivalled service, and reassuringly good value.

We’re Ocado Retail, a market-leading joint venture between Ocado Group and M&S, and the world’s largest dedicated online supermarket, ocado.com. Not only is Ocado.com the only place to shop a full range of M&S food online, it’s also the home to the widest online supermarket range in the UK and champion of small, independent brands. We’re also the brains behind Zoom by Ocado, our same-day grocery delivery service.

About the team and the role

We are looking for a motivated individual who will be responsible for all areas of central costs for the business, both own and recharges from Ocado Group. You will have the opportunity to business partner with the Senior Leadership Team ensuring central costs are within budget and to identify any opportunities and savings. You will be encouraged to review existing processes and drive continuous improvements. The role will report to the Finance Manager.

What you’ll do

• Prepare analysis of the monthly central cost spend including any variances to budget with value adding commentary.

• Business partner with the ACE team (Accounting Centre of Excellence) during month end close and to provide support with monthly controls.

• Monthly review of costs with members of the Senior Team providing insight and support for flash reporting & on landing within budget.

• Business partner with Cost Centre owners & Heads of Departments to ensure accurate cost control & forecasting.

• Business partner with Ocado Group to ensure recharges are correct whilst providing challenge on any variances.

• Own the payroll journal postings and analysis, liaising with the People team to ensure accurate cost centre mappings and people movements.

• Supporting the Finance Manager to review existing processes and implement improvements.

• Assist in the development of new financial models, tools, and reports to improve visibility and efficiency.

• Drive continuous improvement in financial processes and reporting.

Who you are

• Qualified ACA/CIMA/ACCA

• Advanced Excel skills and experience working with financial systems (e.g., SAP, Oracle, Hyperion, or similar)

• Experience of budgeting and forecasting

• Excellent communication skills and the ability to build relationships with key stakeholders

• Methodical, detailed and organised with a keen eye for detail

• Strong understanding of central/overhead cost structures and allocations

• Ability to work independently, prioritize workload, and meet tight deadlines

• Experience with BI tools desirable but not essential

What’s in it for you

By joining Ocado Retail, you’ll have the chance to experience life at the world’s largest online retailer, work with an amazing bunch of people who challenge what’s possible each day, and grow your skills and career in online retail.

If that’s not enough to tempt you, you’ll also get access to loads of great benefits to sweeten the deal. Here’s a taste of what we offer:

Health & Wellbeing: Private medical insurance with option to add your family, Digital GP appointments, market-leading family policies, mental health support, discounted gym memberships, dental insurance, and more.

Spend & Save: Annual bonus scheme split between personal and business objectives, recognition with reward platform, up to 7% matched pension contributions, 15% Ocado discount, 20% M&S discount, free breakfast every day in the office, electric vehicle leasing scheme, and free shuttle bus from Hatfield station to the office.

Never miss the moments that matter: Hybrid working, 26 days holiday plus 8 flexible bank holidays, options to buy extra holiday, 2 weeks work from anywhere, and lifestyle break opportunities.

Our Hiring Process

Lucky for us, we receive a high volume of applications and genuinely appreciate the time and effort invested by every candidate. To ensure a fair and thorough process, every application is reviewed by a member of our team. If your skills and experience are a strong match, a Talent Partner will contact you to discuss the role and guide you through the next steps of our hiring process.

Your Application and AI

In the spirit of innovation, we welcome you to use AI tools in your application, just as we use them in our own business at Ocado Retail. However, as you leverage this technology, please don’t lose sight of the most important element: your unique self. Your experiences, passions, and personality are what truly set you apart. Ensure that your application still authentically conveys who you are and why you’re a great fit for us.

Everyone’s welcome

We’re an equal opportunities employer, which means that we make sure all potential colleagues are treated fairly and equally. We want to ensure everyone has a fair chance to apply; if you need this job description in an alternative format (e.g., larger print, different document type, etc.), please reach out to us at careers@ocadoretail.com and we’ll be happy to assist you, and if you require reasonable adjustments during the recruitment process, please let us know on the application form.

Senior Motion Designer

Contract type: Permanent

Location: Hatfield (Hybrid working – 3 days in the office)

Working hours per week: 40 hours

Level: Manager

Reports to: Campaign Art Lead

Application Closing Date: Thursday 20th August 2026

About us

Our mission is to deliver joy in every shop, through unbeatable choice, unrivalled service, and reassuringly good value. We’re also on a mission to empower our business with smart technology; we’ve recently launched our AI Academy, providing a tailored AI learning journey for every colleague.

We’re Ocado Retail, a market-leading joint venture between Ocado Group and M&S, and the world’s largest dedicated online supermarket, ocado.com. Not only is Ocado the only place to shop a full range of M&S food online, it’s also the home to the widest online supermarket range in the UK and champion of small, independent brands. We’re also the brains behind Zoom by Ocado, our same-day grocery delivery service.

About the team and the role

We are looking for a Senior Motion Designer to join our EAT Creative team here at Ocado Retail. Over the last year we’ve built a new visual world for our brand and we need you to help us use it to win over new customers in a crowded market. You must be a clear communicator, incredibly passionate about all things motion and design, and foster our team spirit for unconditional collaboration. As Senior Motion Designer you will work closely with our writers, designers and art directors to ensure every project meets a high standard and is unmistakably Ocado.

What you’ll do

• This role involves working on paid social campaigns, so you will need to have a strong understanding of all social platforms and content. You will also create our motion guidelines and sizzle reels to showcase Ocado at annual corporate events.

• You will need strong attention to detail in this role, as you will be working across a range of different touchpoints that need constant production consistency.

• Collaborating with the campaign art lead and middleweight motion designer, you’ll help define and steer our brand’s motion identity. You’ll use performance data to rigorously test and refine your work, constantly pushing technical boundaries to ensure we deliver high performance creative, that’s bang on brand.

Who you are

• You understand how motion captures and elevates brand personality, and ideally you contribute to conceptual thinking, not just the technical execution of motion.

• You have a genuine obsession with AI in motion and actively push the edge of what AI can do -rebuilding your workflows around it, not just adding on.

• Excellent communication skills. You can jump on a call, present a concept, defend your thinking, and get feedback without getting demotivated.

• Okay isn’t enough for you. You care about every frame’s detail and you want to better the work with every project.

• You’ve got previous experience in a similar role working in a fast-paced, agency/inhouse studio environment, producing work for paid social channels.

• You’ve previously managed or mentored middleweight and junior motion designers and love to share your expertise.

• Software-wise, you’re an expert in Adobe Creative Suite, you know your way around a Figma board and you can manage your workflows through platforms like Monday.com.

• Experience or knowledge of Blender and 3D model capture would be advantageous.

What’s in it for you

By joining Ocado Retail, you’ll have the chance to experience life at the world’s largest online retailer, work with an amazing bunch of people who challenge what’s possible each day, and grow your skills and career in online retail. You’ll also be part of our AI Academy, a dedicated learning journey designed to empower every colleague with the smart technology skills of the future.

If that’s not enough to tempt you, you’ll also get access to loads of great benefits to sweeten the deal. Here’s a taste of what we offer:

Health & Wellbeing: Private medical insurance with option to add your family, Digital GP appointments, market-leading family policies, mental health support, discounted gym memberships, dental insurance, and more.

Spend & Save: Annual bonus scheme split between personal and business objectives, recognition with reward platform, up to 7% matched pension contributions, 15% Ocado discount, 20% M&S discount, free breakfast every day in the office, electric vehicle leasing scheme, and free shuttle bus from Hatfield station to the office.

Never miss the moments that matter: Hybrid working, 26 days holiday plus 8 flexible bank holidays, options to buy extra holiday, 2 weeks work from anywhere, and lifestyle break opportunities.

Our Hiring Process

Lucky for us, we receive a high volume of applications and genuinely appreciate the time and effort invested by every candidate. To ensure a fair and thorough process, every application is reviewed by a member of our team. If your skills and experience are a strong match, a Talent Partner will contact you to discuss the role and guide you through the next steps of our hiring process.

Your Application and AI

In the spirit of innovation, we welcome you to use AI tools in your application, just as we use them in our own business at Ocado Retail. However, as you leverage this technology, please don’t lose sight of the most important element: your unique self. Your experiences, passions, and personality are what truly set you apart. Ensure that your application still authentically conveys who you are and why you’re a great fit for us.

Everyone’s welcome

We’re an equal opportunities employer, which means that we make sure all potential colleagues are treated fairly and equally. We want to ensure everyone has a fair chance to apply; if you need this job description in an alternative format (e.g., larger print, different document type, etc.), please reach out to us at careers@ocadoretail.com and we’ll be happy to assist you, and if you require reasonable adjustments during the recruitment process, please let us know on the application form.

Finance Manager – Controls

Contract type: Permanent

Location: Hatfield (Hybrid working – 3 days in the office)

Working hours per week: 40 hours

Level: Manager

Reports to: Financial Reporting and Controls Lead

Application Closing Date: Thursday 20th August 2026

About us

Our mission is to deliver joy in every shop, through unbeatable choice, unrivalled service, and reassuringly good value. We’re also on a mission to empower our business with smart technology; we’ve recently launched our AI Academy, providing a tailored AI learning journey for every colleague.

We’re Ocado Retail, a market-leading joint venture between Ocado Group and M&S, and the world’s largest dedicated online supermarket, ocado.com. Not only is Ocado the only place to shop a full range of M&S food online, it’s also the home to the widest online supermarket range in the UK and champion of small, independent brands. We’re also the brains behind Zoom by Ocado, our same-day grocery delivery service.

About the team and the role

You will be responsible for all aspects of financial controls, leading the financial controls team and all aspects of financial controls reporting. The financial reporting and controls team is integral to driving improvements in the financial controls landscape at Ocado Retail. Key responsibilities will include liaison across the finance function and wider business to review and assess the controls in place and work together to uplift the current environment in response to the additional regulatory requirements. A strong desire to seek continual, collaborative improvement is a necessity.

What you’ll do

• Work closely with process owners and the wider business to promote control awareness and accountability and implementation of improvement recommendations.

• Assess and test the design and operating effectiveness of controls.

• Present updates in relation to financial controls to senior finance leadership.

• Ongoing maintenance and monitoring of financial controls framework and adherence to policies.

• Inputting into the vision for future development of the financial control environment alongside increasing automation.

• Project management to ensure the ongoing implementation of areas of action raised by external/internal Auditors or internally.

• Line management responsibility of financial controls associate, alongside responsibility for the BAU controls regime

Who you are

• Qualified ACA/ACCA

• Experience of assessing financial controls either through audit engagements or from roles working in industry

• Experience of implementing and/or monitoring a financial control framework

• Strong communication skills which can deliver both key points to senior management and also break down requirements and areas for improvement to non-experts

• Project management experience including dealing with multiple stakeholders

• Desire to assess and challenge effectiveness and optimise financial processes to drive change

• A “can do” attitude, proactive in seeking solutions and implementing change

What’s in it for you

By joining Ocado Retail, you’ll have the chance to experience life at the world’s largest online retailer, work with an amazing bunch of people who challenge what’s possible each day, and grow your skills and career in online retail. You’ll also be part of our AI Academy, a dedicated learning journey designed to empower every colleague with the smart technology skills of the future.

If that’s not enough to tempt you, you’ll also get access to loads of great benefits to sweeten the deal. Here’s a taste of what we offer:

Health & Wellbeing: Private medical insurance with option to add your family, Digital GP appointments, market-leading family policies, mental health support, discounted gym memberships, dental insurance, and more.

Spend & Save: Annual bonus scheme split between personal and business objectives, recognition with reward platform, up to 7% matched pension contributions, 15% Ocado discount, 20% M&S discount, free breakfast every day in the office, electric vehicle leasing scheme, and free shuttle bus from Hatfield station to the office.

Never miss the moments that matter: Hybrid working, 26 days holiday plus 8 flexible bank holidays, options to buy extra holiday, 2 weeks work from anywhere, and lifestyle break opportunities.

Our Hiring Process

Lucky for us, we receive a high volume of applications and genuinely appreciate the time and effort invested by every candidate. To ensure a fair and thorough process, every application is reviewed by a member of our team. If your skills and experience are a strong match, a Talent Partner will contact you to discuss the role and guide you through the next steps of our hiring process.

Your Application and AI

In the spirit of innovation, we welcome you to use AI tools in your application, just as we use them in our own business at Ocado Retail. However, as you leverage this technology, please don’t lose sight of the most important element: your unique self. Your experiences, passions, and personality are what truly set you apart. Ensure that your application still authentically conveys who you are and why you’re a great fit for us.

Everyone’s welcome

We’re an equal opportunities employer, which means that we make sure all potential colleagues are treated fairly and equally. We want to ensure everyone has a fair chance to apply; if you need this job description in an alternative format (e.g., larger print, different document type, etc.), please reach out to us at careers@ocadoretail.com and we’ll be happy to assist you, and if you require reasonable adjustments during the recruitment process, please let us know on the application form.

Senior Finance Analyst – Controls

Contract type: Permanent

Location: Hatfield (Hybrid working – 3 days in the office)

Working hours per week: 40 hours

Level: Associate

Reports to: Finance Manager – Controls

Application Closing Date: Thursday 20th August 2026

About us

Our mission is to deliver joy in every shop, through unbeatable choice, unrivalled service, and reassuringly good value. We’re also on a mission to empower our business with smart technology; we’ve recently launched our AI Academy, providing a tailored AI learning journey for every colleague.

We’re Ocado Retail, a market-leading joint venture between Ocado Group and M&S, and the world’s largest dedicated online supermarket, ocado.com. Not only is Ocado the only place to shop a full range of M&S food online, it’s also the home to the widest online supermarket range in the UK and champion of small, independent brands. We’re also the brains behind Zoom by Ocado, our same-day grocery delivery service.

About the team and the role

You will be a key member of the Reporting and Controls team and integral to driving improvements in the financial controls landscape at Ocado Retail. Key responsibilities will include liaison across the finance function and wider business to review and assess the controls in place and work together to uplift the current environment in response to the additional regulatory requirements. A strong desire to seek continual, collaborative improvement is a necessity.

What you’ll do

• Assess and test the design and operating effectiveness of financial controls.

• Work with process owners to raise remediation actions and track them through to completion.

• Work closely with process owners and the wider business to promote control awareness and accountability and implementation of improvement recommendations.

• Ensure that the GRC tool is kept up to date and drive user improvement within the tool.

• Ongoing maintenance and monitoring of financial controls framework and adherence to policies.

• Input into the vision for future development of the financial control environment alongside increasing automation.

• Liaise with external and internal Auditors, address requests and oversight of implementation of areas of action.

• Report on controls and control environment to the Finance Leadership Team

• Provide controls support in new projects, ensuring that control requirements are proactively identified and integrated into the design of new systems and processes from inception to implementation.

Who you are

• Qualified ACA/ACCA/CIMA/Qualified by experience

• Experience of assessing financial controls either through audit engagements or from roles working in industry

• Experience of implementing and/or monitoring a financial control framework

• Proven ability to explain technical matters to non-experts

• Desire to assess and challenge effectiveness and optimise financial processes to drive change

• A “can do” attitude, proactive in seeking solutions and implementing change

• Comfortable communicating with senior management and key stakeholders

What’s in it for you

By joining Ocado Retail, you’ll have the chance to experience life at the world’s largest online retailer, work with an amazing bunch of people who challenge what’s possible each day, and grow your skills and career in online retail. You’ll also be part of our AI Academy, a dedicated learning journey designed to empower every colleague with the smart technology skills of the future.

If that’s not enough to tempt you, you’ll also get access to loads of great benefits to sweeten the deal. Here’s a taste of what we offer:

Health & Wellbeing: Private medical insurance with option to add your family, Digital GP appointments, market-leading family policies, mental health support, discounted gym memberships, dental insurance, and more.

Spend & Save: Annual bonus scheme split between personal and business objectives, recognition with reward platform, up to 7% matched pension contributions, 15% Ocado discount, 20% M&S discount, free breakfast every day in the office, electric vehicle leasing scheme, and free shuttle bus from Hatfield station to the office.

Never miss the moments that matter: Hybrid working, 26 days holiday plus 8 flexible bank holidays, options to buy extra holiday, 2 weeks work from anywhere, and lifestyle break opportunities.

Our Hiring Process

Lucky for us, we receive a high volume of applications and genuinely appreciate the time and effort invested by every candidate. To ensure a fair and thorough process, every application is reviewed by a member of our team. If your skills and experience are a strong match, a Talent Partner will contact you to discuss the role and guide you through the next steps of our hiring process.

Your Application and AI

In the spirit of innovation, we welcome you to use AI tools in your application, just as we use them in our own business at Ocado Retail. However, as you leverage this technology, please don’t lose sight of the most important element: your unique self. Your experiences, passions, and personality are what truly set you apart. Ensure that your application still authentically conveys who you are and why you’re a great fit for us.

Everyone’s welcome

We’re an equal opportunities employer, which means that we make sure all potential colleagues are treated fairly and equally. We want to ensure everyone has a fair chance to apply; if you need this job description in an alternative format (e.g., larger print, different document type, etc.), please reach out to us at careers@ocadoretail.com and we’ll be happy to assist you, and if you require reasonable adjustments during the recruitment process, please let us know on the application form.

Senior Performance Marketing Executive

Contract type: Permanent

Location: Hatfield (Hybrid working – 3 days in the office)

Working hours per week: 40 hours

Level: Senior Executive

Reports to: Paid Social Manager

Application Closing Date: Wednesday 19th August

About us

Our mission is to deliver joy in every shop, through unbeatable choice, unrivalled service, and reassuringly good value. We’re also on a mission to empower our business with smart technology; we’ve recently launched our AI Academy, providing a tailored AI learning journey for every colleague.

We’re Ocado Retail, a market-leading joint venture between Ocado Group and M&S, and the world’s largest dedicated online supermarket, ocado.com. Not only is Ocado the only place to shop a full range of M&S food online, it’s also the home to the widest online supermarket range in the UK and champion of small, independent brands. We’re also the brains behind Zoom by Ocado, our same-day grocery delivery service.

About the team and the role

The Digital Marketing team is responsible for new customer acquisition and early customer retention across all channels. The Senior Digital Marketing Executive will develop and execute new customer acquisition campaigns across Paid Social and Affiliates. This hands-on role requires in-depth digital marketing expertise, experience supporting performance focused campaigns, with management of multi-million pound annual budgets and a can-do attitude.

A key aspect of the role is strategising, building and executing campaigns across Paid Social, primarily through Meta & TikTok to acquire profitable customers at scale. They will work closely with both our internal creative partner and Martech teams to execute and optimise digital campaigns that align with our strategic goals of driving new customer acquisition, ROAS and LTV.

What you’ll do

• Work with the management team to plan, implement, and optimise Paid Social campaigns across key platforms Meta & TikTok.

• Test and launch new Paid Social platforms to reach new audiences and drive incremental gains for the business

• Monitor and optimise Paid Social & campaigns to improve KPIs such as ROAS (return on ad spend), MOAS (margin over ad spend), FOV (first order value), FYV (first year value) and CPA (cost per acquisition)

• Develop channel testing frameworks and partner closely with our Econometrician, MarTech team and Insights to drive the test and learn agenda

• Reporting – pull data for daily, weekly and monthly reports for both creative & performance. Working with the management team, Insights & Econometric teams to track and analyse campaign performance

• Creative asset management, working closely with the channel owner, Digital Campaign and in-house creative teams, for delivery on Paid Social

• Support on Affiliate, Influencer, Collaboration ads & Retail Media activity with the channel owner. Help optimise and grow the channels and identify new partners and opportunities.

• Understand Ocado’s customer segments – what makes them tick and how we can acquire and retain more of our priority segments

• Ad-doc tasks across the wider Digital Marketing team such as raising POs, invoicing, supporting where needed

Who you are

• Proven experience of hands-on, dedicated experience managing and optimising significant budgets across Paid Social. Agency or in-house experience is acceptable

• A strong understanding of trading KPIs: CPA, ROAS, CPC, CTR, CPM, Conversion rate, margin and how to influence them

• Data-driven with strong analytical and problem-solving skills

• Collaborative – you possess excellent communication skills, capable of building productive relationships across the organisation

• Curious & eager to learn – you are naturally inquisitive and keep to up to date with the latest industry trends and news

• Proficiency in Excel / Google sheets

What’s in it for you

By joining Ocado Retail, you’ll have the chance to experience life at the world’s largest online retailer, work with an amazing bunch of people who challenge what’s possible each day, and grow your skills and career in online retail. You’ll also be part of our AI Academy, a dedicated learning journey designed to empower every colleague with the smart technology skills of the future.

If that’s not enough to tempt you, you’ll also get access to loads of great benefits to sweeten the deal. Here’s a taste of what we offer:

Health & Wellbeing: Private medical insurance with option to add your family, Digital GP appointments, market-leading family policies, mental health support, discounted gym memberships, dental insurance, and more.

Spend & Save: Annual bonus scheme split between personal and business objectives, recognition with reward platform, up to 7% matched pension contributions, 15% Ocado discount, 20% M&S discount, free breakfast every day in the office, electric vehicle leasing scheme, and free shuttle bus from Hatfield station to the office.

Never miss the moments that matter: Hybrid working, 26 days holiday plus 8 flexible bank holidays, options to buy extra holiday, 2 weeks work from anywhere, and lifestyle break opportunities.

Our Hiring Process

Lucky for us, we receive a high volume of applications and genuinely appreciate the time and effort invested by every candidate. To ensure a fair and thorough process, every application is reviewed by a member of our team. If your skills and experience are a strong match, a Talent Partner will contact you to discuss the role and guide you through the next steps of our hiring process.

Your Application and AI

In the spirit of innovation, we welcome you to use AI tools in your application, just as we use them in our own business at Ocado Retail. However, as you leverage this technology, please don’t lose sight of the most important element: your unique self. Your experiences, passions, and personality are what truly set you apart. Ensure that your application still authentically conveys who you are and why you’re a great fit for us.

Everyone’s welcome

We’re an equal opportunities employer, which means that we make sure all potential colleagues are treated fairly and equally. We want to ensure everyone has a fair chance to apply; if you need this job description in an alternative format (e.g., larger print, different document type, etc.), please reach out to us at careers@ocadoretail.com and we’ll be happy to assist you, and if you require reasonable adjustments during the recruitment process, please let us know on the application form.

Trading Manager – Fresh Produce

Contract type: Permanent

Location: Hatfield (Hybrid working – 3 days in the office)

Working hours per week: 40 hours

Level: Trading Manager

Reports to: Head of Category

Application Closing Date: Monday 17th August

About us

Our mission is to deliver joy in every shop, through unbeatable choice, unrivalled service, and reassuringly good value. We’re also on a mission to empower our business with smart technology; we’ve recently launched our AI Academy, providing a tailored AI learning journey for every colleague.

We’re Ocado Retail, a market-leading joint venture between Ocado Group and M&S, and the world’s largest dedicated online supermarket, ocado.com. Not only is Ocado the only place to shop a full range of M&S food online, it’s also the home to the widest online supermarket range in the UK and champion of small, independent brands. We’re also the brains behind Zoom by Ocado, our same-day grocery delivery service.

About the team and the role

This role will lead the Buying team for the Fresh Produce business, a large, fast-moving, and perishable category that sits at the heart of the Ocado customer proposition and requires relentless commercial focus to deliver at pace.

You will report into the Head of Category in our Fresh & Chilled Team and have the responsibility to lead and coach a team of circa 8 Buyers, working with dotted line support across our commercial support teams, and will work closely with Supply Chain, Merchandising, Finance, and Customer stakeholders as you build and mobilise your plans.

What you’ll do

Commercial Accountability:

• Source and buy great quality ranges for our customers while maintaining full responsibility for managing your department’s P&L.

• Quickly adapt to an online mindset to identify untapped growth and use rich data to constantly raise the bar in our customer proposition.

• Deliver both category and business goals in tandem through strategic execution.

Strategy, Range & Innovation

• Develop your own category strategy to support the overall business objectives. Utilise a high level of strategic thinking to land the basics of your business plan while leading significant change projects.

• Focus on customer centricity as a fundamental driver, ensuring choice remains a key differentiator for Ocado.

People Management & Performance

• Proactively lead your team to maximise performance, sales, profitability, and market share.

• Foster a coaching mindset to develop team members and drive collective success.

Negotiation & Supplier Excellence

• Work collaboratively with stakeholders to ensure the successful delivery of business initiatives and commercial plans.

• Continuously seek opportunities to raise the bar for teams, stakeholders, and customers alike.

Who you are

• Significant retail buying experience and commercial leadership are essential, with a proven track record of delivering breakthrough results.

• Exceptional negotiation expertise and supplier management skills, with the ability to build high-value networks and strategic relationships at pace.

• Proven leadership and mentoring capability, demonstrating the emotional and strategic intelligence required to develop yourself and your team.

• A dedicated ambassador of Ocado Values, leading with energy and intelligence to act as a brilliant stakeholder for both suppliers and internal teams.

• Positive resilience and adaptability when navigating ambiguity, ensuring constant iteration toward long-term strategic goals.

• Proven project management capability required to devise and deliver large-scale initiatives that raise the bar on commercial operating models and trading tactics.

• A genuine passion for your category, keeping ahead of market trends to nurture the Ocado range while remaining confident in making optimisation decisions.

• Expertise in complex data analysis (Excel, Google Sheets, Tableau), with the ability to balance analytical insights and AI tools with professional judgment.

Training and Development

Joining our Buying team provides access to our Commercial Academy, a comprehensive development program structured around three pillars: Buyer Induction, Specific Skills (Buying & Selling), and General Skills. You’ll gain access to external, advanced training such as Negotiation, as well as courses on Understanding Suppliers and Optimising JBPs. This whole program is designed to deliver a foundational and advanced skillset across essential commercial competencies.

What’s in it for you

By joining Ocado Retail, you’ll have the chance to experience life at the world’s largest online retailer, work with an amazing bunch of people who challenge what’s possible each day, and grow your skills and career in online retail. You’ll also be part of our AI Academy, a dedicated learning journey designed to empower every colleague with the smart technology skills of the future.

If that’s not enough to tempt you, you’ll also get access to loads of great benefits to sweeten the deal. Here’s a taste of what we offer:

Health & Wellbeing: Private medical insurance with option to add your family, Digital GP appointments, market-leading family policies, mental health support, discounted gym memberships, dental insurance, and more.

Spend & Save: Annual bonus scheme split between personal and business objectives, recognition with reward platform, up to 7% matched pension contributions, 15% Ocado discount, 20% M&S discount, free breakfast every day in the office, electric vehicle leasing scheme, and free shuttle bus from Hatfield station to the office.

Never miss the moments that matter: Hybrid working, 26 days holiday plus 8 flexible bank holidays, options to buy extra holiday, 2 weeks work from anywhere, and lifestyle break opportunities.

Our Hiring Process

Lucky for us, we receive a high volume of applications and genuinely appreciate the time and effort invested by every candidate. To ensure a fair and thorough process, every application is reviewed by a member of our team. If your skills and experience are a strong match, a Talent Partner will contact you to discuss the role and guide you through the next steps of our hiring process.

Your Application and AI

In the spirit of innovation, we welcome you to use AI tools in your application, just as we use them in our own business at Ocado Retail. However, as you leverage this technology, please don’t lose sight of the most important element: your unique self. Your experiences, passions, and personality are what truly set you apart. Ensure that your application still authentically conveys who you are and why you’re a great fit for us.

Everyone’s welcome

We’re an equal opportunities employer, which means that we make sure all potential colleagues are treated fairly and equally. We want to ensure everyone has a fair chance to apply; if you need this job description in an alternative format (e.g., larger print, different document type, etc.), please reach out to us at careers@ocadoretail.com and we’ll be happy to assist you, and if you require reasonable adjustments during the recruitment process, please let us know on the application form.

Performance Marketing Executive (Print & Offline Acquisition)

Contract type: Permanent

Location: Hatfield (Hybrid working – 3 days in the office)

Working hours per week: 40 hours

Level: Associate

Reports to: Senior Acquisition Campaign Manager

Application Closing Date: Monday 17th August 2026

About us

Our mission is to deliver joy in every shop, through unbeatable choice, unrivalled service, and reassuringly good value. We’re also on a mission to empower our business with smart technology; we’ve recently launched our AI Academy, providing a tailored AI learning journey for every colleague.

We’re Ocado Retail, a market-leading joint venture between Ocado Group and M&S, and the world’s largest dedicated online supermarket, ocado.com. Not only is Ocado the only place to shop a full range of M&S food online, it’s also the home to the widest online supermarket range in the UK and champion of small, independent brands. We’re also the brains behind Zoom by Ocado, our same-day grocery delivery service.

About the team and the role

Are you a performance-minded marketer with a passion for creative testing, data attribution, and real commercial impact?

We are looking for a results-driven Performance Marketing Executive (Print & Offline Acquisition) to join the Digital Marketing & Acquisition team. In this role, you’ll take ownership of our print campaign leading high-impact print initiatives (door drops, direct mail, inserts) and scaling them as high-ROI acquisition growth engines alongside our digital channels. As part of this role, you will be working closely with various internal teams across Ocado Retail including our internal creative team to bring your vision and ideas to life and our customer insights team to align audience targeting and strategy.

What you’ll do

• Campaign Strategy & Execution: Plan, execute, and scale high-performing print campaigns designed to acquire and retain new customers.

• Manage and own print campaign lifecycles: Oversee end-to-end campaign lifecycles, including audience targeting, brief creation, print production, in-flight performance reporting and post-campaign analysis.

• Innovate & Test: Work alongside key stakeholders to relentlessly test copy, paper weights, formats, offers, and audience segments—driving conversions, ROAS, and customer lifetime value (LTV).

• Budget Management: Support the management and optimisation of multi-million-pound marketing budgets to maximise the channel’s ROI.

• Vendor & Agency Management: Build strong relationship with our print agency and manage print production timelines, proofs, and logistics.

• Cross-Functional Collaboration: Partner closely with Creative, CRM, Customer Insights, Trade Marketing, Legal and the wider Digital Marketing & Acquisition team to bring our growth strategy to life.

Who you are

• Proven hands-on experience executing print marketing (direct mail, door drops, inserts) or direct-response acquisition campaigns and customer conversion journey..

• Solid understanding of acquisition KPIs (ROAS, CPA, LTV, MROI). Proficient in Excel/Google Sheets and comfortable leveraging tracking tools (UTMs, promo codes, multi-touch attribution, and econometric data).

• Excellent written and verbal communication skills with strong attention to detail.

• Collaborative mindset with strong interpersonal skills and the ability to work independently.

• Strong analytical and problem-solving abilities.

What’s in it for you

By joining Ocado Retail, you’ll have the chance to experience life at the world’s largest online retailer, work with an amazing bunch of people who challenge what’s possible each day, and grow your skills and career in online retail. You’ll also be part of our AI Academy, a dedicated learning journey designed to empower every colleague with the smart technology skills of the future.

If that’s not enough to tempt you, you’ll also get access to loads of great benefits to sweeten the deal. Here’s a taste of what we offer:

Health & Wellbeing: Private medical insurance with option to add your family, Digital GP appointments, market-leading family policies, mental health support, discounted gym memberships, dental insurance, and more.

Spend & Save: Annual bonus scheme split between personal and business objectives, recognition with reward platform, up to 7% matched pension contributions, 15% Ocado discount, 20% M&S discount, free breakfast every day in the office, electric vehicle leasing scheme, and free shuttle bus from Hatfield station to the office.

Never miss the moments that matter: Hybrid working, 26 days holiday plus 8 flexible bank holidays, options to buy extra holiday, 2 weeks work from anywhere, and lifestyle break opportunities.

Our Hiring Process

Lucky for us, we receive a high volume of applications and genuinely appreciate the time and effort invested by every candidate. To ensure a fair and thorough process, every application is reviewed by a member of our team. If your skills and experience are a strong match, a Talent Partner will contact you to discuss the role and guide you through the next steps of our hiring process.

Your Application and AI

In the spirit of innovation, we welcome you to use AI tools in your application, just as we use them in our own business at Ocado Retail. However, as you leverage this technology, please don’t lose sight of the most important element: your unique self. Your experiences, passions, and personality are what truly set you apart. Ensure that your application still authentically conveys who you are and why you’re a great fit for us.

Everyone’s welcome

We’re an equal opportunities employer, which means that we make sure all potential colleagues are treated fairly and equally. We want to ensure everyone has a fair chance to apply; if you need this job description in an alternative format (e.g., larger print, different document type, etc.), please reach out to us at careers@ocadoretail.com and we’ll be happy to assist you, and if you require reasonable adjustments during the recruitment process, please let us know on the application form.

Customer Hub Advisor (Lates)

Contract type: Permanent
Location: Sunderland City Centre, SR1 3AD – easily commutable via car, metro, train and bus
Working hours per week: 37.5
Shift: Late (shift on rotation 14:30 – 23:00 and 15:30 – 00:00) 5 days out of 7 (reduced weekend work on rotation) with hybrid working options after probation.
Salary: £27,275
Level: Entry level
Start Date: Monday 14th September
Application closing date: Monday 17th August

Why not look at our TikTok, to see and hear more about life at the Customer Hub!

About us
Our mission is to deliver joy in every shop, through unbeatable choice, unrivalled service, and reassuringly good value.

We’re Ocado Retail, a market-leading, joint venture between Ocado Group and M&S and the world’s largest dedicated online supermarket ocado.com. Not only is Ocado.com the only place to shop a full range of M&S food online, but it’s also the home to the widest online supermarket range in the UK and champion of small, independent brands. We’re also the brains behind Zoom by Ocado, our same-day grocery delivery service.

About the team and the role
We’re looking for Customer Advisors to join our fantastic team at our award-winning Customer Hub, situated on the newly developed Sunderland Riverside.

You will be the friendly voice and helpful hand for our customers, making their day brighter across a range of different channels, such as telephone, email and web chat. You’ll be building strong connections with your colleagues across the business too, because we know that teamwork makes the dream work!

At Ocado, we’re all about your career journey. From day one, we’ll empower you to ‘Challenge What’s Possible’ by investing in your growth with a comprehensive three-week induction programme, followed by a post training Grad Bay where you will be fully supported during your first time on the contact centre floor. From then on, you’ll have a clear career path for you to develop, with regular coaching sessions and a tailored leadership programme to support you every step of your Ocado journey. 

What you’ll do

• Receiving customer contacts and resolving issues in a timely, effective, and polite manner.

• Treating all customers with empathy, and taking responsibility for finding a resolution to the issues.

• Ensuring that you fully understand the query and find the most appropriate course of action.

• Build rapport with the customer and manage expectations in line with company procedures and protocols.

• Proactively communicate with customers to resolve issues that may occur with customer deliveries.

• To liaise with other company departments to resolve customer issues that are outside the scope of the Customer Hub.

• Achieve individual and contribute to Customer Hub KPIs.

• Keep up to date and follow Customer Hub processes and procedures.

Who you are

• Aligned with our values – Always be curious, Bring your best self, Challenge what’s possible!

• Excellent telephone manner

• Great organisational skills

• Willingness to go the extra mile to help customers and colleagues

• Ability to work well under pressure and tight deadlines

• Using your initiative

• Ability to prioritise workload

• Desire to learn new skills

• Strong team player

Our Hiring Journey: What To Expect!

Upon applying, a member of our Talent Acquisition team will review your application. If successful, you will be invited directly to an Assessment Centre at our Sunderland HQ. This will be an opportunity for us to learn more about your experience and for you to see our environment first-hand and ask any questions you may have about us or the role.

Here’s what your interview will look like:
You’ll spend around an hour with us, split into two parts – one half will be spent meeting one of our team managers, with the other half being a workplace task with a laptop; a chance to show us your skills in action!

After the interview, our Talent Acquisition team will be in touch. If you’re not successful, we’ll provide you with some feedback. If you are successful, you’ll receive an offer letter with full details of your role and shifts.

Your first four weeks will be all about getting you up to speed with our fantastic training and induction programme. You’ll get familiar with our systems, processes, and the business. To ensure you have the best start possible, we ask that no annual leave is taken during your first four weeks. This period is dedicated to your training and induction, ensuring you feel fully supported before you dive into the role.

We look forward to meeting you and hopefully welcoming you to the team!

What’s in it for you
By joining Ocado Retail you’ll have the chance to experience life at the world’s largest online retailer, work with an amazing bunch of people who challenge what’s possible each day, and grow your skills and career in online retail.
If that’s not enough to tempt you, you’ll also get access to loads of great benefits to sweeten the deal. Here’s a taste of what we offer:

Health & Wellbeing: Healthcare Cash Plan with the option to add your family, Digital GP appointments, market-leading family policies, mental health support, discounted gym memberships, dental insurance, and more.
Spend & Save: Recognition with reward platform, up to 7% matched pension contributions, 15% Ocado discount, 20% M&S discount
Never miss the moments that matter: Annual leave and bank holidays, as well as an additional day off for your birthday & options to buy extra holiday.

Our Hiring Process
Lucky for us, we get loads of great applications and we really appreciate that so many people put the time and effort in to apply. To recognise that, we treat all applications respectfully and fairly. So, if yours stands out, you’ll follow our standard hiring process – one of our Talent Partners will talk you through this in an initial call.

Your Application and AI

In the spirit of innovation, we welcome you to use AI tools in your application, just as we use them in our own business at Ocado Retail. However, as you leverage this technology, please don’t lose sight of the most important element: your unique self. Your experiences, passions, and personality are what truly set you apart. Ensure that your application still authentically conveys who you are and why you’re a great fit for us.

Everyone’s welcome

We’re an equal opportunities employer, which means that we make sure all potential colleagues are treated fairly and equally. We want to ensure everyone has a fair chance to apply; if you need this job description in an alternative format (e.g., larger print, different document type, etc.), please reach out to us at careers@ocadoretail.com and we’ll be happy to assist you, and if you require reasonable adjustments during the recruitment process, please let us know on the application form.

Senior Finance Analyst – Operations

Contract type: Permanent

Location: Hatfield (Hybrid working – 3 days in the office)

Working hours per week: 40 hours

Level: Associate

Application Closing Date: Friday 21st August 2026

About us

Our mission is to deliver joy in every shop, through unbeatable choice, unrivalled service, and reassuringly good value. We’re also on a mission to empower our business with smart technology; we’ve recently launched our AI Academy, providing a tailored AI learning journey for every colleague.

We’re Ocado Retail, a market-leading joint venture between Ocado Group and M&S, and the world’s largest dedicated online supermarket, ocado.com. Not only is Ocado the only place to shop a full range of M&S food online, it’s also the home to the widest online supermarket range in the UK and champion of small, independent brands. We’re also the brains behind Zoom by Ocado, our same-day grocery delivery service.

About the team and the role

This role will be joining the Operations, Supply Chain and Stock Finance team, we look after all things operational, from stock inbounding through to the management of our fulfilment and last mile spend and performance.

The Finance Operations team are key business partners to the internal Operations team and work closely with our partners at Ocado Logistics; we strive to provide best in class insight & analysis into operational spend & investments to help drive improved profitability. With exposure to senior stakeholders and management of more than £900m worth of operational costs it’s an exciting role which has a real impact on the business.

Reporting to the Operations Finance Manager, the role is pivotal in challenging and analysing operational costs and fees, involvement in project work, as well as providing insight for monthly packs, forecasting and budgeting processes.

What you’ll do

• Business partner the internal Operations team, and both Ocado Logistics and Ocado Solutions, tracking and challenging all Operational and Fee costs for the Ocado.com and Zoom businesses (>£900m annually)

• Support the Finance Manager in monthly forecasting, annual budgeting and 5YP processes

• Provide monthly performance commentary and analysis for the quarterly Network Profitability sessions

• Support on Ocado Logistics van strategy for new leases and lease extensions

• Support cross functional projects to enhance profitability modelling and customer proposition

• Be the lead on weekly processes, liaising with and challenge external stakeholders to build a robust understanding of costs to support decision making

• Support month end Management Account processes, including Actual to Budget reporting, reviewing balance sheets and providing analysis for Board packs

• Champion data integrity across Finance Operations by anchoring a definitive ‘single source of truth’ in our finance systems, empowering confident, data-driven decision-making

• Continuous process improvement through ongoing project work

Who you are

• Strategic Business Partnering: Ability to build strong relationships with key stakeholders, both internal and external to the business with excellent communication skills

• Organised individual: Someone that thrives in a team environment and can articulate financial data in a clear and transparent way

• Inquisitive mindset: Always asking questions to dig deeper with a focus on continuous process improvement

• Financial Modeling & Systems: Experience supporting complex financial processes (such as budgeting, forecasting, or system implementations) and building financial models

• Accountability & Drive: A proactive professional who takes ownership of commercial delivery and continually seeks service and cost efficiencies.

• Experience or interest in incorporating AI into financial workflows to drive new efficiencies in margin tracking and data analysis.

• Qualified accountant: 1+ years post qualified (ACCA, CIMA, ACA)

What’s in it for you

By joining Ocado Retail, you’ll have the chance to experience life at the world’s largest online retailer, work with an amazing bunch of people who challenge what’s possible each day, and grow your skills and career in online retail. You’ll also be part of our AI Academy, a dedicated learning journey designed to empower every colleague with the smart technology skills of the future.

If that’s not enough to tempt you, you’ll also get access to loads of great benefits to sweeten the deal. Here’s a taste of what we offer:

Health & Wellbeing: Private medical insurance with option to add your family, Digital GP appointments, market-leading family policies, mental health support, discounted gym memberships, dental insurance, and more.

Spend & Save: Annual bonus scheme split between personal and business objectives, recognition with reward platform, up to 7% matched pension contributions, 15% Ocado discount, 20% M&S discount, free breakfast every day in the office, electric vehicle leasing scheme, and free shuttle bus from Hatfield station to the office.

Never miss the moments that matter: Hybrid working, 26 days holiday plus 8 flexible bank holidays, options to buy extra holiday, 2 weeks work from anywhere, and lifestyle break opportunities.

Our Hiring Process

Lucky for us, we receive a high volume of applications and genuinely appreciate the time and effort invested by every candidate. To ensure a fair and thorough process, every application is reviewed by a member of our team. If your skills and experience are a strong match, a Talent Partner will contact you to discuss the role and guide you through the next steps of our hiring process.

Your Application and AI

In the spirit of innovation, we welcome you to use AI tools in your application, just as we use them in our own business at Ocado Retail. However, as you leverage this technology, please don’t lose sight of the most important element: your unique self. Your experiences, passions, and personality are what truly set you apart. Ensure that your application still authentically conveys who you are and why you’re a great fit for us.

Everyone’s welcome

We’re an equal opportunities employer, which means that we make sure all potential colleagues are treated fairly and equally. We want to ensure everyone has a fair chance to apply; if you need this job description in an alternative format (e.g., larger print, different document type, etc.), please reach out to us at careers@ocadoretail.com and we’ll be happy to assist you, and if you require reasonable adjustments during the recruitment process, please let us know on the application form.