Performance Marketing Executive (Print & Offline Acquisition)
Contract type: Permanent
Location: Hatfield (Hybrid working – 3 days in the office)
Working hours per week: 40 hours
Level: Associate
Reports to: Senior Acquisition Campaign Manager
About us
Our mission is to deliver joy in every shop, through unbeatable choice, unrivalled service, and reassuringly good value. We’re also on a mission to empower our business with smart technology; we’ve recently launched our AI Academy, providing a tailored AI learning journey for every colleague.
We’re Ocado Retail, a market-leading joint venture between Ocado Group and M&S, and the world’s largest dedicated online supermarket, ocado.com. Not only is Ocado the only place to shop a full range of M&S food online, it’s also the home to the widest online supermarket range in the UK and champion of small, independent brands. We’re also the brains behind Zoom by Ocado, our same-day grocery delivery service.
About the team and the role
Are you a performance-minded marketer with a passion for creative testing, data attribution, and real commercial impact?
We are looking for a results-driven Performance Marketing Executive (Print & Offline Acquisition) to join the Digital Marketing & Acquisition team. In this role, you’ll take ownership of our print campaign leading high-impact print initiatives (door drops, direct mail, inserts) and scaling them as high-ROI acquisition growth engines alongside our digital channels. As part of this role, you will be working closely with various internal teams across Ocado Retail including our internal creative team to bring your vision and ideas to life and our customer insights team to align audience targeting and strategy.
What you’ll do
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Campaign Strategy & Execution: Plan, execute, and scale high-performing print campaigns designed to acquire and retain new customers.
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Manage and own print campaign lifecycles: Oversee end-to-end campaign lifecycles, including audience targeting, brief creation, print production, in-flight performance reporting and post-campaign analysis.
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Innovate & Test: Work alongside key stakeholders to relentlessly test copy, paper weights, formats, offers, and audience segments—driving conversions, ROAS, and customer lifetime value (LTV).
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Budget Management: Support the management and optimisation of multi-million-pound marketing budgets to maximise the channel’s ROI.
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Vendor & Agency Management: Build strong relationship with our print agency and manage print production timelines, proofs, and logistics.
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Cross-Functional Collaboration: Partner closely with Creative, CRM, Customer Insights, Trade Marketing, Legal and the wider Digital Marketing & Acquisition team to bring our growth strategy to life.
Who you are
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Proven hands-on experience executing print marketing (direct mail, door drops, inserts) or direct-response acquisition campaigns and customer conversion journey..
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Solid understanding of acquisition KPIs (ROAS, CPA, LTV, MROI). Proficient in Excel/Google Sheets and comfortable leveraging tracking tools (UTMs, promo codes, multi-touch attribution, and econometric data).
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Excellent written and verbal communication skills with strong attention to detail.
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Collaborative mindset with strong interpersonal skills and the ability to work independently.
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Strong analytical and problem-solving abilities.
What’s in it for you
By joining Ocado Retail, you’ll have the chance to experience life at the world’s largest online retailer, work with an amazing bunch of people who challenge what’s possible each day, and grow your skills and career in online retail. You’ll also be part of our AI Academy, a dedicated learning journey designed to empower every colleague with the smart technology skills of the future.
If that’s not enough to tempt you, you’ll also get access to loads of great benefits to sweeten the deal. Here’s a taste of what we offer:
Health & Wellbeing: Private medical insurance with option to add your family, Digital GP appointments, market-leading family policies, mental health support, discounted gym memberships, dental insurance, and more.
Spend & Save: Annual bonus scheme split between personal and business objectives, recognition with reward platform, up to 7% matched pension contributions, 15% Ocado discount, 20% M&S discount, free breakfast every day in the office, electric vehicle leasing scheme, and free shuttle bus from Hatfield station to the office.
Never miss the moments that matter: Hybrid working, 26 days holiday plus 8 flexible bank holidays, options to buy extra holiday, 2 weeks work from anywhere, and lifestyle break opportunities.
Our Hiring Process
Lucky for us, we receive a high volume of applications and genuinely appreciate the time and effort invested by every candidate. To ensure a fair and thorough process, every application is reviewed by a member of our team. If your skills and experience are a strong match, a Talent Partner will contact you to discuss the role and guide you through the next steps of our hiring process.
Your Application and AI
In the spirit of innovation, we welcome you to use AI tools in your application, just as we use them in our own business at Ocado Retail. However, as you leverage this technology, please don’t lose sight of the most important element: your unique self. Your experiences, passions, and personality are what truly set you apart. Ensure that your application still authentically conveys who you are and why you’re a great fit for us.
Everyone’s welcome
We’re an equal opportunities employer, which means that we make sure all potential colleagues are treated fairly and equally. We want to ensure everyone has a fair chance to apply; if you need this job description in an alternative format (e.g., larger print, different document type, etc.), please reach out to us at careers@ocadoretail.com and we’ll be happy to assist you, and if you require reasonable adjustments during the recruitment process, please let us know on the application form.