Retail Media Account Manager – Growth Accounts

Contract type: Permanent

Location: Hatfield (Hybrid working – 3 days in the office)

Working hours per week: 40 hours

Level: Manager

Application Closing Date: Monday 15th June 2026

About us

Our mission is to deliver joy in every shop, through unbeatable choice, unrivalled service, and reassuringly good value. We’re also on a mission to empower our business with smart technology; we’ve recently launched our AI Academy, providing a tailored AI learning journey for every colleague.

We’re Ocado Retail, a market-leading joint venture between Ocado Group and M&S, and the world’s largest dedicated online supermarket, ocado.com. Not only is Ocado the only place to shop a full range of M&S food online, it’s also the home to the widest online supermarket range in the UK and champion of small, independent brands. We’re also the brains behind Zoom by Ocado, our same-day grocery delivery service.

About the team and the role

Ocado Ads is undergoing an exciting transformation as we launch our new UK retail media network. The role of Retail Media Account Manager will be pivotal in driving incremental revenue growth by managing, developing, and retaining our mid-tier and high-potential growth accounts across Baby, Pet and Household verticals. You will be an expert media planner and cross-functional leader, responsible for end-to-end campaign ownership – from strategic planning across Ocado’s core assets (Onsite, Offsite, and Beet) to flawless execution, project management of 3rd party solutions, and in-depth post-campaign analysis. This role requires a blend of commercial acumen, hands-on media and data expertise, and excellent stakeholder management across the client, agency, and Ocado Retail buying teams.

What you’ll do

Commercial Planning, Client Ownership & Incremental Revenue Driving

• Drive and generate advertising revenue through a consultative sales approach, through strategic delivery of media and data within commercial terms and unlocking incremental revenue streams.

• Pitch and generate revenue of the Beet Insights platform, through consultative selling.

• Business partner with commercial teams to ensure supplier media plans are delivering defined commercial outcomes and strong campaign performance.

• Hold accountability and management of the retail media investment and revenue targets for the supplier portfolio under your remit.

• Advise and guide suppliers to create strong media plans that help deliver against brand, Ocado, and Customer objectives, across the Ocado Ads portfolio.

• Be able to pitch compelling, customer-first media plans that are linked to the suppliers’ strategic goals, across the full Ocado Ads portfolio, on and offsite.

Strategic Stakeholder Management & Planning

• Act as the primary commercial and strategic point of contact for all media activities for your book of business.

• Master the complex stakeholder matrix:

  • Collaborate closely with the Supplier/Client Marketing teams to understand their annual strategy, brand objectives, and media KPIs.

  • Work effectively with Media Agencies to ensure joint strategic alignment, timely execution, and optimal campaign performance.

  • Engage regularly with the Ocado Retail Buying teams (Buyers) to align media strategies with overall category goals and promotional calendars.

• Lead the media planning process, specializing in strategic allocation across Ocado’s Onsite Media (e.g., featured products, display), Offsite Media, and Beet (measurement).

Campaign Execution & 3rd Party Solutions

• Proactively sell and champion the value proposition of Ocado’s full-funnel media solutions.

• Oversee the planning, project management, and reporting for 3rd Party Media Solutions (e.g., data-led partnerships with platforms like Meta/Facebook, and other media/data collaborations).

• Coordinate cross-functionally with internal teams (Ad Tech Lead, Ad Operations) and external partners to ensure seamless execution.

• Deliver accurate and insightful reporting, translating complex data into actionable client and agency recommendations.

Insight & Category Ownership

• Become the expert on category trends for your assigned verticals, providing deep market insights to both clients and internal sales teams.

• Utilize Ocado data and industry research to provide strategic consultancy and thought leadership.

Who you are

• Proven experience in a media planning, client services, or sales role, ideally within retail media, programmatic, or digital advertising.

• Demonstrable track record of managing and growing client accounts and achieving incremental revenue targets.

• Expertise in managing complex stakeholder relationships across CPG/FMCG clients, media agencies, and internal retail/buying teams.

• Strong understanding of the media landscape, including expertise in Onsite Media (e.g., e-commerce search/display) and Offsite Media (e.g., social, programmatic display).

• Experience in the project management and implementation of 3rd party data/media partnerships.

• Excellent proficiency in data analysis, reporting tools, and the ability to translate complex data into clear, compelling narratives.

What’s in it for you

By joining Ocado Retail, you’ll have the chance to experience life at the world’s largest online retailer, work with an amazing bunch of people who challenge what’s possible each day, and grow your skills and career in online retail. You’ll also be part of our AI Academy, a dedicated learning journey designed to empower every colleague with the smart technology skills of the future.

If that’s not enough to tempt you, you’ll also get access to loads of great benefits to sweeten the deal. Here’s a taste of what we offer:

Health & Wellbeing: Private medical insurance with option to add your family, Digital GP appointments, market-leading family policies, mental health support, discounted gym memberships, dental insurance, and more.

Spend & Save: Annual bonus scheme split between personal and business objectives, recognition with reward platform, up to 7% matched pension contributions, 15% Ocado discount, 20% M&S discount, free breakfast every day in the office, electric vehicle leasing scheme, and free shuttle bus from Hatfield station to the office.

Never miss the moments that matter: Hybrid working, 26 days holiday plus 8 flexible bank holidays, options to buy extra holiday, 2 weeks work from anywhere, and lifestyle break opportunities.

Our Hiring Process

Lucky for us, we receive a high volume of applications and genuinely appreciate the time and effort invested by every candidate. To ensure a fair and thorough process, every application is reviewed by a member of our team. If your skills and experience are a strong match, a Talent Partner will contact you to discuss the role and guide you through the next steps of our hiring process.

Your Application and AI

In the spirit of innovation, we welcome you to use AI tools in your application, just as we use them in our own business at Ocado Retail. However, as you leverage this technology, please don’t lose sight of the most important element: your unique self. Your experiences, passions, and personality are what truly set you apart. Ensure that your application still authentically conveys who you are and why you’re a great fit for us.

Everyone’s welcome

We’re an equal opportunities employer, which means that we make sure all potential colleagues are treated fairly and equally. We want to ensure everyone has a fair chance to apply; if you need this job description in an alternative format (e.g., larger print, different document type, etc.), please reach out to us at careers@ocadoretail.com and we’ll be happy to assist you, and if you require reasonable adjustments during the recruitment process, please let us know on the application form.

Product and Proposition Lead – Merchandising

Contract type: Permanent

Location: Hatfield (Hybrid working – 3 days in the office)

Working hours per week: 40 hours

Level: Lead

About us

Our mission is to deliver joy in every shop, through unbeatable choice, unrivalled service, and reassuringly good value.

We’re Ocado Retail, a market-leading joint venture between Ocado Group and M&S, and the world’s largest dedicated online supermarket, ocado.com. Not only is Ocado.com the only place to shop a full range of M&S food online, it’s also the home to the widest online supermarket range in the UK and champion of small, independent brands. We’re also the brains behind Zoom by Ocado, our same-day grocery delivery service.

About the team and the role

Ocado Retail’s mission is to be the world’s leading online grocer, delivering joy in every shop. As the Product and Proposition Lead for Merchandising, you will turn this vision into reality by leading our top-of-funnel discovery experience. From initial Search and Browse through to Meal Planning and Agentic AI interactions, you will ensure every touchpoint is intuitive, joyful, and moving us closer to our strategic vision.

This role focuses on solving complex customer and commercial problems to drive measurable Product KPIs. You will own a domain that includes Search, Browse, Shopping Tools, Promotions, and Agentic AI, acting as the primary interface between the technical capabilities of Ocado Group as well as the customer and commercial needs of Ocado Retail. By leveraging data and insights, you will define how our customers discover, choose, and purchase their groceries.

What you’ll do
Vision and Strategy

• Product Vision: Create and maintain an aspirational product vision, bringing to life how we will deliver joy in every shop through your domain.

• Product Strategy: Define the strategy to achieve the vision, identifying the specific customer and business problems to be solved.

• Roadmap: Build a clear, sequenced roadmap that prioritises maximum customer and business value for minimum implementation effort.

• Milestone Planning: Set clear product milestones (MVP, MMP) and ensure all stakeholder perspectives are integrated into the long-term plan.

Discovery and Delivery

• Problem Solving: Engage stakeholders to collaboratively discover problems and identify opportunities, building strong business cases for your solutions.

• Decomposition: Translate high-level strategy into clear, well documented features.

• Test and Learn: Apply data-driven testing (A/B tests, user research) to validate assumptions, synthesising insights to drive decisive product action.

• Product Delivery: Proactively track feature delivery progress against expectations, escalating and driving course-correcting action if deliverables are off-track.

• End-to-End Thinking: Analyse opportunities within the context of the entire business ecosystem, ensuring a seamless launch and ongoing optimisation for every feature.

Performance and Prioritisation

• Commercial Focus: Prioritise the product backlog to drive performance of the business and product KPIs.

• Performance Dynamics: Maintain a strong, real-time understanding of your product’s performance, communicating clearly how these metrics tie into our broader business objectives.

Product Leadership

• Matrix Leadership: Inspire and lead a cross organisation matrix team, acting as captain to ensure the right decisions are made for your domain.

• Stakeholder Partnerships: Establish trusting partnerships with stakeholders and act as a passionate evangelist for your product vision across both Ocado Group (OG) and Ocado Retail (ORL) at all levels.

• Product Marketing: Lead the internal and external product marketing strategy for your domain, ensuring internal and external audiences have total clarity on product features.

Who you are

• Strategic and Decisive: Expert at defining product visions and prioritising the most impactful value-drivers amidst organisational complexity.

• Customer Focused: Deeply analytical regarding customer needs, using qualitative and quantitative data to define new product experiences..

• Effective Communicator: An articulate stakeholder manager who can influence at all levels to maintain delivery momentum.

• Accountability: A reliable owner of product challenges who drives resolution across teams and acts as a partner to the wider business.

What’s in it for you

By joining Ocado Retail, you’ll have the chance to experience life at the world’s largest online retailer, work with an amazing bunch of people who challenge what’s possible each day, and grow your skills and career in online retail.

If that’s not enough to tempt you, you’ll also get access to loads of great benefits to sweeten the deal. Here’s a taste of what we offer:

Health & Wellbeing: Private medical insurance with option to add your family, Digital GP appointments, market-leading family policies, mental health support, discounted gym memberships, dental insurance, and more.

Spend & Save: Annual bonus scheme split between personal and business objectives, recognition with reward platform, up to 7% matched pension contributions, 15% Ocado discount, 20% M&S discount, free breakfast every day in the office, electric vehicle leasing scheme, and free shuttle bus from Hatfield station to the office.

Never miss the moments that matter: Hybrid working, 26 days holiday plus 8 flexible bank holidays, options to buy extra holiday, 2 weeks work from anywhere, and lifestyle break opportunities.

Our Hiring Process

Lucky for us, we receive a high volume of applications and genuinely appreciate the time and effort invested by every candidate. To ensure a fair and thorough process, every application is reviewed by a member of our team. If your skills and experience are a strong match, a Talent Partner will contact you to discuss the role and guide you through the next steps of our hiring process.

Your Application and AI

In the spirit of innovation, we welcome you to use AI tools in your application, just as we use them in our own business at Ocado Retail. However, as you leverage this technology, please don’t lose sight of the most important element: your unique self. Your experiences, passions, and personality are what truly set you apart. Ensure that your application still authentically conveys who you are and why you’re a great fit for us.

Everyone’s welcome

We’re an equal opportunities employer, which means that we make sure all potential colleagues are treated fairly and equally. We want to ensure everyone has a fair chance to apply; if you need this job description in an alternative format (e.g., larger print, different document type, etc.), please reach out to us at careers@ocadoretail.com and we’ll be happy to assist you, and if you require reasonable adjustments during the recruitment process, please let us know on the application form.

Primary Account & Development Manager

Contract type: Fixed Term Contract (6 Months)

Location: Hatfield (Hybrid working – 3 days in the office)

Working hours per week: 40 hours

Level: Associate

Application Closing Date: Monday 15th June 2026

About us

Our mission is to deliver joy in every shop, through unbeatable choice, unrivalled service, and reassuringly good value. We’re also on a mission to empower our business with smart technology; we’ve recently launched our AI Academy, providing a tailored AI learning journey for every colleague.

We’re Ocado Retail, a market-leading joint venture between Ocado Group and M&S, and the world’s largest dedicated online supermarket, ocado.com. Not only is Ocado the only place to shop a full range of M&S food online, it’s also the home to the widest online supermarket range in the UK and champion of small, independent brands. We’re also the brains behind Zoom by Ocado, our same-day grocery delivery service.

About the team and the role

As the Primary Account & Development Manager, you will drive the success of the Ocado Primary Network (OPN) by managing key relationships with hauliers and suppliers to ensure on-time, in-full product delivery to our Customer Fulfillment Centres (CFCs). Collaborating closely with the Demand Planning Team, you will oversee daily stock movement inquiries, enforce service level agreements (SLAs), and protect customer-facing KPIs. Beyond daily operations, you will be empowered to identify and implement strategic network improvements, proactively streamlining transport services to reduce costs, shortening lead times, and building efficient communication streams across the business.

The ideal candidate brings a proven track record within a Primary Network, Demand Planning, or fast-paced FMCG transport operation, whether from a retailer, supplier, or logistics perspective. You must be a highly motivated self-starter with exceptional relationship management, organisation, and communication skills, backed by a strong eye for accuracy and a passion for driving operational efficiency.

What you’ll do

• Oversee the performance management of 3PLs, ensuring all parties comply with contractual agreements and service level agreements (SLAs)

• Lead weekly and periodic reviews with primary hauliers to evaluate SLAs and drive continuous improvement initiatives.

• Cultivate strong, sustainable working relationships to maintain high levels of operational efficiency with all stakeholders.

• Collaborate internally and externally to support sustained business growth and achieve industry-leading key performance indicators (KPIs).

• Establish and maintain relationships with senior CFC managers to create a feedback loop for addressing supply chain issues.

• Engage proactively with operational and trading teams to balance their requirements with inventory management efficiency.

• Monitor and report on project progress, making necessary adjustments to align with strategic objectives.

• Manage large-scale storage operations and plan for seasonal projects to optimise outbound customer fulfilment

• Follow up on new business leads, providing support from initial quotation through to Go-Live stages.

• Lead the ongoing development of the Ocado primary network.

• Conduct regular one-to-one meetings, appraisals, and professional development planning (PDPs) with direct reports, ensuring goals are tracked and providing support as needed.

• Undertake additional tasks as requested by management, in line with reasonable expectations.

• Potential for line management responsibility
  

This role encompasses various focus areas, which are likely to evolve as the business grows. It is a creative position that offers opportunities to develop a diverse set of skills, including project management, communication and presentation, people management, cross-functional collaboration, relationship building, cost-saving initiatives, and overall promotion of supply chain activities within the organisation.

Who you are

Essential

• A strong track record in Retail Primary, FMCG models and/or transport operations, working within a KPI driven environment.

• Ability to influence effectively and build constructive working relationships across the business

• A proactive team player, professional, polite, helpful and approachable and willing to share information, knowledge and skills with others. Ability to fit in and guide others in the team and wider business

• Drive & enthusiasm, demonstrating the ability to work in a fast-pace environment, and be resourceful when faced with challenges

• Ability to work under pressure, maintaining accuracy & keeping to deadlines

• Strong business skills and commercial acumen

• Excellent planning & organisational skills, planning and achieving results through effective change management

• Confident decision maker who is able to work independently and on behalf of many others

• Excellent written and verbal communication skills at all levels

• Excellent PC skills, as well as proficiency in Microsoft Office (particularly Microsoft Excel) to at least intermediate level

• Experience with the Google platform and all related functions (Google sheets, Google docs)

• A customer focused outlook and the ability to see how day to day issues can impact the customer experience

• Adaptable and flexible approach to the position, to support a 24/7 transport operation

Desirable

• Educated to degree level or equivalent

• Formal Supply Chain qualification(s)

• Regular travel is required so a driving licence is beneficial

• Previous experience of 3rd party vendor management

What’s in it for you

By joining Ocado Retail, you’ll have the chance to experience life at the world’s largest online retailer, work with an amazing bunch of people who challenge what’s possible each day, and grow your skills and career in online retail. You’ll also be part of our AI Academy, a dedicated learning journey designed to empower every colleague with the smart technology skills of the future.

If that’s not enough to tempt you, you’ll also get access to loads of great benefits to sweeten the deal. Here’s a taste of what we offer:

Health & Wellbeing: Private medical insurance with option to add your family, Digital GP appointments, market-leading family policies, mental health support, discounted gym memberships, dental insurance, and more.

Spend & Save: Recognition with reward platform, up to 7% matched pension contributions, 15% Ocado discount, 20% M&S discount, free breakfast every day in the office, electric vehicle leasing scheme, and free shuttle bus from Hatfield station to the office.

Never miss the moments that matter: Hybrid working, 26 days holiday plus 8 flexible bank holidays, options to buy extra holiday, 2 weeks work from anywhere, and lifestyle break opportunities.

Our Hiring Process

Lucky for us, we receive a high volume of applications and genuinely appreciate the time and effort invested by every candidate. To ensure a fair and thorough process, every application is reviewed by a member of our team. If your skills and experience are a strong match, a Talent Partner will contact you to discuss the role and guide you through the next steps of our hiring process.

Your Application and AI

In the spirit of innovation, we welcome you to use AI tools in your application, just as we use them in our own business at Ocado Retail. However, as you leverage this technology, please don’t lose sight of the most important element: your unique self. Your experiences, passions, and personality are what truly set you apart. Ensure that your application still authentically conveys who you are and why you’re a great fit for us.

Everyone’s welcome

We’re an equal opportunities employer, which means that we make sure all potential colleagues are treated fairly and equally. We want to ensure everyone has a fair chance to apply; if you need this job description in an alternative format (e.g., larger print, different document type, etc.), please reach out to us at careers@ocadoretail.com and we’ll be happy to assist you, and if you require reasonable adjustments during the recruitment process, please let us know on the application form.

Senior CRM Executive – Tech & Ops

Contract type: Fixed Term Contract (18 months)

Location: Hatfield (Hybrid working – 3 days in the office)

Working hours per week: 40 hours

Level: Senior Executive

Application Closing Date: Friday 5th June

About us

Our mission is to deliver joy in every shop, through unbeatable choice, unrivalled service, and reassuringly good value. We’re also on a mission to empower our business with smart technology; we’ve recently launched our AI Academy, providing a tailored AI learning journey for every colleague.

We’re Ocado Retail, a market-leading joint venture between Ocado Group and M&S, and the world’s largest dedicated online supermarket, ocado.com. Not only is Ocado the only place to shop a full range of M&S food online, but it’s also the home to the widest online supermarket range in the UK and champion of small, independent brands. We’re also the brains behind Zoom by Ocado, our same-day grocery delivery service.

About the team and the role

The Senior CRM Executive role, working in conjunction with the Senior Manager and Technical Manager, has responsibility for the day-to-day technical excellence of our platforms and integrations, as well as transforming our business and technical processes to improve efficiency within the team.

Our Senior Executive must have strong stakeholder management and communication, the ability to understand customer needs, and effectively use data and AI to elevate our capabilities in delivering exceptional customer experience.

What you’ll do

• Platform expertise and optimisation: supporting the Technical Manager as the authority on the CRM platform, leading the implementation of advanced features such as sophisticated contact strategies, AI-driven decisioning, and system integrations.

• Base health: responsible for ensuring our comms strategy is implemented with a net positive effect on the health of our customer base, ensuring good email deliverability and inbox placement.

• Process engineering: working closely with the wider CRM team to understand pain points in our processes and implementation of new processes and technologies to maximise efficiency in campaign-readiness and reduction in errors.

• Technical migration: support for the technical workstream for the CRM platform migration, ensuring a seamless transition that meets all specified business and data integration requirements.

• Technical upskilling and enablement: responsible for developing and executing a programme to elevate the technical proficiency of the wider CRM team, fostering a culture of data literacy and platform expertise.

Who you are

• Technical CRM experience: proven experience (3+ years) working within a CRM team; knowledge of technical architecture, best practices and data structures

• CRM Superuser: strong experience as a superuser of a CRM platform (Braze preferred, but any other major provider acceptable)

• Knowledge of SQL, HTML and CSS

• Collaborative stakeholder management: excellent verbal, written, and interpersonal skills, combined with strong stakeholder management abilities to build collaborative and productive relationships across key internal teams (Insights, Finance, Research).

• Proactive achievement mindset: a proactive, go-getter attitude with a relentless focus on achievement, strong integrity, and the willingness to roll up your sleeves to quickly implement solutions and challenge the status quo.

• Strategic & analytical thought: possess strong strategic, analytical, and organisational acumen with a curious mindset, capable of challenging established norms and informing decisions with deep insights.

What’s in it for you

By joining Ocado Retail, you’ll have the chance to experience life at the world’s largest online retailer, work with an amazing bunch of people who challenge what’s possible each day, and grow your skills and career in online retail. You’ll also be part of our AI Academy, a dedicated learning journey designed to empower every colleague with the smart technology skills of the future.

If that’s not enough to tempt you, you’ll also get access to loads of great benefits to sweeten the deal. Here’s a taste of what we offer:

Health & Wellbeing: Private medical insurance with option to add your family, Digital GP appointments, market-leading family policies, mental health support, discounted gym memberships, dental insurance, and more.

Spend & Save: Recognition with a reward platform, up to 7% matched pension contributions, 15% Ocado discount, 20% M&S discount, free breakfast every day in the office, electric vehicle leasing scheme, and free shuttle bus from Hatfield station to the office.

Never miss the moments that matter: Hybrid working, 26 days holiday plus 8 flexible bank holidays, options to buy extra holiday, 2 weeks work from anywhere, and lifestyle break opportunities.

Our Hiring Process

Lucky for us, we receive a high volume of applications and genuinely appreciate the time and effort invested by every candidate. To ensure a fair and thorough process, every application is reviewed by a member of our team. If your skills and experience are a strong match, a Talent Partner will contact you to discuss the role and guide you through the next steps of our hiring process.

Your Application and AI

In the spirit of innovation, we welcome you to use AI tools in your application, just as we use them in our own business at Ocado Retail. However, as you leverage this technology, please don’t lose sight of the most important element: your unique self. Your experiences, passions, and personality are what truly set you apart. Ensure that your application still authentically conveys who you are and why you’re a great fit for us.

Everyone’s welcome

We’re an equal opportunities employer, which means that we make sure all potential colleagues are treated fairly and equally. We want to ensure everyone has a fair chance to apply; if you need this job description in an alternative format (e.g., larger print, different document type, etc.), please reach out to us at careers@ocadoretail.com and we’ll be happy to assist you, and if you require reasonable adjustments during the recruitment process, please let us know on the application form.

Midweight Digital Designer

Contract type: Permanent

Location: Hatfield (Hybrid working – 3 days in the office)

Working hours per week: 40 hours

Level: Mid

Application Closing Date: Friday 12th June 2026

About us

Our mission is to deliver joy in every shop, through unbeatable choice, unrivalled service, and reassuringly good value. We’re also on a mission to empower our business with smart technology; we’ve recently launched our AI Academy, providing a tailored AI learning journey for every colleague.

We’re Ocado Retail, a market-leading joint venture between Ocado Group and M&S, and the world’s largest dedicated online supermarket, ocado.com. Not only is Ocado the only place to shop a full range of M&S food online, it’s also the home to the widest online supermarket range in the UK and champion of small, independent brands. We’re also the brains behind Zoom by Ocado, our same-day grocery delivery service.

About the team and the role

Ocado Retail is looking for a Midweight Digital Designer to join our internal creative agency, EAT Creative. Following the recent launch of our refreshed brand identity, you will play a pivotal role in driving customer acquisition and engagement.

In this role, you will help conceptualise and execute the visual strategy for major digital campaigns, spanning seasonal promotions and product launches across E-com, CRM, and paid media channels. The ideal candidate is a clear communicator and a highly skilled designer with a robust understanding of the end-to-end digital design process.

What you’ll do

• Digital Campaign Design multi-channel: Designing multi-asset campaigns from initial phases, from design production across various channels, including paid, e-commerce, and CRM

• Every day production: Working on quick turnaround briefs for key content across all channels. This will be mainly banner design for on-site and CRM

• Design System Management: Maintaining and evolving design systems within Figma and Adobe.

• Collaboration and Support: Working across the studio and with team members on collaboration and day-to-day sign-off on briefs

• Day-to-day housekeeping: Working with the operations team on briefs, managing your workflow and filling

Who you are

You have strong design and digital art direction skills and are able to create high-quality designs for various digital channels, including onsite banners, CRM components, and paid ads.

• Software Proficiency: Expert in Figma, Figma Buzz, Adobe CC, Claude, plus other AI design software. Motion or print would be a bonus

• Production powerhouse: As well as being able to design digital content, you are also just as happy to work on full production executions, with ease, attention to detail and speed

• Portfolio: A strong portfolio showcasing your digital design and previous brands you have worked for

• Communication and Presentation Skills: Excellent presentation skills to effectively communicate design ideas and gain buy-in

• Brand Awareness: A strong understanding of brand guidelines and the ability to apply them consistently

• Agency/In-house Experience: Previous experience working in a busy agency or in-house studio environment

• Organisational Skills: Organised, resilient, self-motivated, and dependable

• Problem-Solving Skills: Advanced research and problem-solving abilities

• Teamplayer: Ability to work effectively within a team, solo and somewhere in between

What’s in it for you

By joining Ocado Retail, you’ll have the chance to experience life at the world’s largest online retailer, work with an amazing bunch of people who challenge what’s possible each day, and grow your skills and career in online retail. You’ll also be part of our AI Academy, a dedicated learning journey designed to empower every colleague with the smart technology skills of the future.

If that’s not enough to tempt you, you’ll also get access to loads of great benefits to sweeten the deal. Here’s a taste of what we offer:

Health & Wellbeing: Private medical insurance with option to add your family, Digital GP appointments, market-leading family policies, mental health support, discounted gym memberships, dental insurance, and more.

Spend & Save: Annual bonus scheme split between personal and business objectives, recognition with reward platform, up to 7% matched pension contributions, 15% Ocado discount, 20% M&S discount, free breakfast every day in the office, electric vehicle leasing scheme, and free shuttle bus from Hatfield station to the office.

Never miss the moments that matter: Hybrid working, 26 days holiday plus 8 flexible bank holidays, options to buy extra holiday, 2 weeks work from anywhere, and lifestyle break opportunities.

Our Hiring Process

Lucky for us, we receive a high volume of applications and genuinely appreciate the time and effort invested by every candidate. To ensure a fair and thorough process, every application is reviewed by a member of our team. If your skills and experience are a strong match, a Talent Partner will contact you to discuss the role and guide you through the next steps of our hiring process.

Your Application and AI

In the spirit of innovation, we welcome you to use AI tools in your application, just as we use them in our own business at Ocado Retail. However, as you leverage this technology, please don’t lose sight of the most important element: your unique self. Your experiences, passions, and personality are what truly set you apart. Ensure that your application still authentically conveys who you are and why you’re a great fit for us.

Everyone’s welcome

We’re an equal opportunities employer, which means that we make sure all potential colleagues are treated fairly and equally. We want to ensure everyone has a fair chance to apply; if you need this job description in an alternative format (e.g., larger print, different document type, etc.), please reach out to us at careers@ocadoretail.com and we’ll be happy to assist you, and if you require reasonable adjustments during the recruitment process, please let us know on the application form.

Senior Conceptual Designer

Contract type: Permanent

Location: Hatfield (Hybrid working – 3 days in the office)

Working hours per week: 40 hours

Level: Manager

About us

Our mission is to deliver joy in every shop, through unbeatable choice, unrivalled service, and reassuringly good value. We’re also on a mission to empower our business with smart technology; we’ve recently launched our AI Academy, providing a tailored AI learning journey for every colleague.

We’re Ocado Retail, a market-leading joint venture between Ocado Group and M&S, and the world’s largest dedicated online supermarket, ocado.com. Not only is Ocado the only place to shop a full range of M&S food online, it’s also the home to the widest online supermarket range in the UK and champion of small, independent brands. We’re also the brains behind Zoom by Ocado, our same-day grocery delivery service.

About the team and the role

We are looking for a Senior Conceptual Designer to join our EAT Creative team here at Ocado Retail. Over the last six months we’ve built a new visual world for our brand and now we need you to help us use it to win over new customers in a crowded market. You must be a clear communicator, a sharp strategic thinker and foster our team spirit for unconditional collaboration. You will work closely with our strategy, operations and our writers to ensure every idea is both daring and unmistakably Ocado. Your job is to create bold, brand aligned ideas that people cannot ignore.

What you’ll do

• Partner with writers, designers and art directors to develop concepts that connect with our audience.

• Set the standard for creative excellence and how that applies to our design system across all platforms – from social media to print. We need someone that’s curious about how things work so they understand how they can impact the customer experience of the brand.

• Push the team to stay curious and aware of new visual styles and trends.

• Execute high level craft for campaigns.

• Effortlessly ideate across multiple channels and formats – you’re comfortable designing a brand book as well as an AV title treatment.

• Mentor junior team members.

• Bridge the gap between big picture strategy and the fine details of asset delivery.

• Challenge the Head of Creative with on brand ideas that make her nervous.

Who you are

• You don’t worry about hiding your screen. Working with an art director and copy writer to concept live, you’re happy to build the first draft together and you’re not precious over the details until they matter.

• You blend natural good taste with an understanding of tailoring visuals to flexing audiences. Trends are balanced with the ability to speak the specific visual language of an Ocado customer.

• You know how to follow brand guidelines and when to break them.

• You’re not only obsessed with graphic elements, but also how they interact with imagery. How the words and their meaning are enhanced by placement and hierarchy. More than designing functionally, you can create messaging that works holistically.

• Design is the language you speak, but your conversations are about the concept, strategy, the meaning and the audience.

• You see parameters like a brief or set of guidelines as a place to start, not a directive. You’re curious to find the best solution, even if it’s not the one you’ve been asked for.

• You’re equal parts brave and unbothered.

• You value play and exploration just as much as making a finished product. You can articulate the why to people who don’t naturally get it.

What’s in it for you

By joining Ocado Retail, you’ll have the chance to experience life at the world’s largest online retailer, work with an amazing bunch of people who challenge what’s possible each day, and grow your skills and career in online retail. You’ll also be part of our AI Academy, a dedicated learning journey designed to empower every colleague with the smart technology skills of the future.

If that’s not enough to tempt you, you’ll also get access to loads of great benefits to sweeten the deal. Here’s a taste of what we offer:

Health & Wellbeing: Private medical insurance with option to add your family, Digital GP appointments, market-leading family policies, mental health support, discounted gym memberships, dental insurance, and more.

Spend & Save: Annual bonus scheme split between personal and business objectives, recognition with reward platform, up to 7% matched pension contributions, 15% Ocado discount, 20% M&S discount, free breakfast every day in the office, electric vehicle leasing scheme, and free shuttle bus from Hatfield station to the office.

Never miss the moments that matter: Hybrid working, 26 days holiday plus 8 flexible bank holidays, options to buy extra holiday, 2 weeks work from anywhere, and lifestyle break opportunities.

Our Hiring Process

Lucky for us, we receive a high volume of applications and genuinely appreciate the time and effort invested by every candidate. To ensure a fair and thorough process, every application is reviewed by a member of our team. If your skills and experience are a strong match, a Talent Partner will contact you to discuss the role and guide you through the next steps of our hiring process.

Your Application and AI

In the spirit of innovation, we welcome you to use AI tools in your application, just as we use them in our own business at Ocado Retail. However, as you leverage this technology, please don’t lose sight of the most important element: your unique self. Your experiences, passions, and personality are what truly set you apart. Ensure that your application still authentically conveys who you are and why you’re a great fit for us.

Head of Category – Fresh, Chilled & Frozen

Contract type: Permanent

Location: Hatfield (Hybrid working – 3 days in the office)

Working hours per week: 40 hours

Level: Head of Department

Application Closing Date: Wednesday 10th June

About us

Our mission is to deliver joy in every shop, through unbeatable choice, unrivalled service, and reassuringly good value. We’re also on a mission to empower our business with smart technology; we’ve recently launched our AI Academy, providing a tailored AI learning journey for every colleague.

We’re Ocado Retail, a market-leading joint venture between Ocado Group and M&S, and the world’s largest dedicated online supermarket, ocado.com. Not only is Ocado the only place to shop a full range of M&S food online, but it’s also the home to the widest online supermarket range in the UK and champion of small, independent brands. We’re also the brains behind Zoom by Ocado, our same-day grocery delivery service.

About the team and the role

As Head of Category for Fresh, Chilled and Frozen, you will lead the Chilled Prepared Foods Team, Bakery, Dairy & Frozen teams, responsible for the performance and strategic direction of these categories. You will manage a Trading Manager and the Senior Buyers within Frozen, Bakery & Dairy, as well as their respective teams. Alongside your teams, you will work closely with Supply Chain, Visual/E-commerce Merchandising, Insight, and Finance to achieve business objectives, cross-functional change, and a best-in-class customer proposition.

You will report to the Fresh Buying Director and, together with them, take a broad leadership role, setting strategy, defining culture, and leading specific projects and workstreams across the buying function. This role sits within the Ocado Retail Senior Leadership Group (SLG) and the Commercial Leadership Team.

What you’ll do

Commercial Accountability & Strategic Leadership

• P&L & KPI Ownership: Hold total accountability for the Chilled Prepared Foods Team, Bakery, Dairy & Frozen team P&L. Manage key business KPIs, including sales, eaches (units), margin, profitability, pricing, and promotional strategies.

• Unit Economic Focus: Drive commercial performance with a strong focus on unit economics

• Transformation & Innovation: Land and support wide-scale category and operating model transformations across Ocado.

• Cross-Functional & Department Workload: Partner with other Heads of Departments to agree on trade prioritisation, budget allocation, and the delivery of large-scale change projects. Deputise for the Buying Director when required.

Strategy, Sourcing & Value Chain Optimisation

• Category Strategy: Own the end-to-end development and implementation of the category strategy

• Sourcing & Digital Commercialisation: Lead the execution of advanced sourcing strategies, media selling strategies, category management, and e-commerce shopper funnel optimisation.

• Value Chain Efficiency: Drive cost-of-goods (COGs) reductions and total value chain optimisation

People Management, Talent & Culture

• Talent Development Leadership: Own and drive the overall Commercial Talent Development and Engagement plans in collaboration with the People Team and other Heads of Departments.

• Coaching & Succession: Proactively drive progress of development and training plans through managers at all levels (including Trading Managers and Senior Buyers). Lead succession planning, regular performance reviews, and development sessions.

• Wider Team Role Model: Act as an exemplary role model for growth across the wider commercial department (not just your direct team) through coaching, training, and talent sponsorship.

Negotiation & Supplier Excellence

• Complex Negotiations: Lead high-stakes supplier negotiations to deliver improved profitability for the business, with a specific focus on resetting commercial term structures (back and front margins).

• Strategic Supplier Networks: Build collaborative, leading supplier relationships that enable Ocado to offer unrivalled value. Support your direct reports with tailored negotiation strategies for their respective categories.

• Relationship Management: Role model relationship management with M&S and its wider supplier base.

• Industry Visibility: Build clear visibility and leadership within the wider retail industry and supplier base, representing the buying team at key industry events.

• Compliance: Ensure all commercial agreements and category practices strictly adhere to Ocado policies and GSCOP guidelines.

Who you are

• Proven Commercial Leader: Deep subject knowledge and advanced commercial skills within retail buying, backed by a proven track record of breakthrough results and credibility within the supply base.

• Change & Project Management Expert: Highly experienced in leading large, strategic, cross-functional projects and managing teams through significant organisational change and operating model transformations.

• Holistic Solution Finder: Ability to create solutions and manage complex challenges for the benefit of the whole Commercial team, rather than just optimising for one specific department or pod.

• Advanced Communicator: An accomplished, highly articulate communicator and presenter (both verbal and written) who requires minimal guidance to influence senior internal and external stakeholders.

• Strategic Resilience: Demonstrates immense positive resilience, maintaining big-picture thinking and strategic clarity when navigating ambiguity or complex intra-departmental issues.

• Values & Ambassadorship: A dedicated ambassador who embodies ORL values, actively managing, recognising, rewarding, and coaching teams toward those exact behaviours.

• Analytical & Data-Driven: Expert in complex data analysis, balancing data insights (Excel, Tableau) and emerging AI tools with seasoned professional judgment, stakeholders, and customers alike.
  

Training and Development

Joining our Buying team provides access to our Commercial Academy, a comprehensive development program structured around three pillars: Buyer Induction, Specific Skills (Buying & Selling), and General Skills. You’ll gain access to external, advanced training such as Negotiation, as well as courses on Understanding Suppliers and Optimising JBPs. This whole program is designed to deliver a foundational and advanced skillset across essential commercial competencies.

What’s in it for you

By joining Ocado Retail, you’ll have the chance to experience life at the world’s largest online retailer, work with an amazing bunch of people who challenge what’s possible each day, and grow your skills and career in online retail. You’ll also be part of our AI Academy, a dedicated learning journey designed to empower every colleague with the smart technology skills of the future.

If that’s not enough to tempt you, you’ll also get access to loads of great benefits to sweeten the deal. Here’s a taste of what we offer:

Health & Wellbeing: Private medical insurance with option to add your family, Digital GP appointments, market-leading family policies, mental health support, discounted gym memberships, dental insurance, and more.

Spend & Save: Annual bonus scheme split between personal and business objectives, recognition with reward platform, up to 7% matched pension contributions, 15% Ocado discount, 20% M&S discount, free breakfast every day in the office, electric vehicle leasing scheme, and free shuttle bus from Hatfield station to the office.

Never miss the moments that matter: Hybrid working, 26 days holiday plus 8 flexible bank holidays, options to buy extra holiday, 2 weeks work from anywhere, and lifestyle break opportunities.

Our Hiring Process

Lucky for us, we receive a high volume of applications and genuinely appreciate the time and effort invested by every candidate. To ensure a fair and thorough process, every application is reviewed by a member of our team. If your skills and experience are a strong match, a Talent Partner will contact you to discuss the role and guide you through the next steps of our hiring process.

Your Application and AI

In the spirit of innovation, we welcome you to use AI tools in your application, just as we use them in our own business at Ocado Retail. However, as you leverage this technology, please don’t lose sight of the most important element: your unique self. Your experiences, passions, and personality are what truly set you apart. Ensure that your application still authentically conveys who you are and why you’re a great fit for us.

Everyone’s welcome

We’re an equal opportunities employer, which means that we make sure all potential colleagues are treated fairly and equally. We want to ensure everyone has a fair chance to apply; if you need this job description in an alternative format (e.g., larger print, different document type, etc.), please reach out to us at careers@ocadoretail.com and we’ll be happy to assist you, and if you require reasonable adjustments during the recruitment process, please let us know on the application form.

Revenue Management Trading Lead

Contract type: Permanent

Location: Hatfield (Hybrid working – 3 days in the office)

Working hours per week: 40 hours

Level: Lead

Application Closing Date: Thursday 11th June 2026

About us

Our mission is to deliver joy in every shop, through unbeatable choice, unrivalled service, and reassuringly good value. We’re also on a mission to empower our business with smart technology; we’ve recently launched our AI Academy, providing a tailored AI learning journey for every colleague.

We’re Ocado Retail, a market-leading joint venture between Ocado Group and M&S, and the world’s largest dedicated online supermarket, ocado.com. Not only is Ocado the only place to shop a full range of M&S food online, it’s also the home to the widest online supermarket range in the UK and champion of small, independent brands. We’re also the brains behind Zoom by Ocado, our same-day grocery delivery service.

About the team and the role

At Ocado, we are transforming the way the world shops. As the Revenue Management Trading Lead, you will sit at the intersection of commercial strategy, finance, and data science. You will be responsible for defining and executing profitable growth strategies and optimisation across our digital grocery platform.

This role requires a commercially astute leader with a strong analytical foundation who can translate complex datasets into actionable decisions. You will partner with customer teams, insight, forecasting, supply chain, and logistics to maximize sustainable revenue and margin growth while continuously improving the customer experience.

What you’ll do

• Growth Optimisation: Maximise online sales and profit through developing future strategy and plans to deliver to financial budgets. Focus on core e-commerce, logistics operational metrics and retail drivers to balance growth and cost and execute to defined plan

• Strategy Development: Design, build, and scale revenue management capabilities, analytical frameworks, and tailored approaches across demand and capacity scenarios.

• Profit Generation: Conduct data-driven reviews to uncover efficiency opportunities, securing senior leadership buy-in and managing cross-functional execution.

• Peak Planning: Lead on trading strategies for key high-volume windows (e.g., Christmas, Easter, back-to-school), collaborating with demand planning and supply chain to ensure volume forecasts are operationally deliverable.

• Revenue & Profit Trading: Lead cross-functional sales and operational planning, execution and regional prioritisation, aligning Customer, Logistics, Insights, and Operations around clear priorities

• System Ownership: Act as a Subject Matter Expert for demand forecasting and business intelligence tools, defining smart parameters to automate governance and enhance data-driven decisions.

Who you are

• Commercial Acumen: Strong expertise in Revenue Management, trade investment ROI, scenario modeling, and end-to-end supply chain dynamics.

• Retail Knowledge: Demonstrated success managing large-scale P&Ls and delivering tangible profit /revenue growth initiatives

• Data & Analytics: Mastery in manipulating and drawing insights from large, complex datasets using advanced analytical tools.

• Stakeholder Management: Proven track record of influencing senior leadership and driving alignment across operational teams

What’s in it for you

By joining Ocado Retail, you’ll have the chance to experience life at the world’s largest online retailer, work with an amazing bunch of people who challenge what’s possible each day, and grow your skills and career in online retail. You’ll also be part of our AI Academy, a dedicated learning journey designed to empower every colleague with the smart technology skills of the future.

If that’s not enough to tempt you, you’ll also get access to loads of great benefits to sweeten the deal. Here’s a taste of what we offer:

Health & Wellbeing: Private medical insurance with option to add your family, Digital GP appointments, market-leading family policies, mental health support, discounted gym memberships, dental insurance, and more.

Spend & Save: Annual bonus scheme split between personal and business objectives, recognition with reward platform, up to 7% matched pension contributions, 15% Ocado discount, 20% M&S discount, free breakfast every day in the office, electric vehicle leasing scheme, and free shuttle bus from Hatfield station to the office.

Never miss the moments that matter: Hybrid working, 26 days holiday plus 8 flexible bank holidays, options to buy extra holiday, 2 weeks work from anywhere, and lifestyle break opportunities.

Our Hiring Process

Lucky for us, we receive a high volume of applications and genuinely appreciate the time and effort invested by every candidate. To ensure a fair and thorough process, every application is reviewed by a member of our team. If your skills and experience are a strong match, a Talent Partner will contact you to discuss the role and guide you through the next steps of our hiring process.

Your Application and AI

In the spirit of innovation, we welcome you to use AI tools in your application, just as we use them in our own business at Ocado Retail. However, as you leverage this technology, please don’t lose sight of the most important element: your unique self. Your experiences, passions, and personality are what truly set you apart. Ensure that your application still authentically conveys who you are and why you’re a great fit for us.

Everyone’s welcome

We’re an equal opportunities employer, which means that we make sure all potential colleagues are treated fairly and equally. We want to ensure everyone has a fair chance to apply; if you need this job description in an alternative format (e.g., larger print, different document type, etc.), please reach out to us at careers@ocadoretail.com and we’ll be happy to assist you, and if you require reasonable adjustments during the recruitment process, please let us know on the application form.

Product Manager – AI & Agentic Products

Contract type: Permanent

Location: Hatfield (Hybrid working – 3 days in the office)

Working hours per week: 40 hours

Level: Manager

Application Closing Date: Tuesday 9th June 2026

About us

Our mission is to deliver joy in every shop, through unbeatable choice, unrivalled service, and reassuringly good value. We’re also on a mission to empower our business with smart technology; we’ve recently launched our AI Academy, providing a tailored AI learning journey for every colleague.

We’re Ocado Retail, a market-leading joint venture between Ocado Group and M&S, and the world’s largest dedicated online supermarket, ocado.com. Not only is Ocado the only place to shop a full range of M&S food online, it’s also the home to the widest online supermarket range in the UK and champion of small, independent brands. We’re also the brains behind Zoom by Ocado, our same-day grocery delivery service.

About the team and the role

As part of our in-house technology evolution, Ocado Retail is establishing a dedicated focus on leveraging advanced Artificial Intelligence to augment our teams and streamline our operations. Built around our agile Product Pod model, this new role will lead a pipeline of agentic and AI-derived products.

The Product Manager – AI & Agentic Products will be responsible for identifying high-impact opportunities to augment what we do with AI, establishing secure and scalable deployments in collaboration with Data Science, IT, and Governance. They will work with a lean, dedicated development team to bring these tools to life. This role covers the entire lifecycle, from initial concept and custom UI/micro-app development to large-scale enterprise integration.

What you’ll do

• Opportunity Discovery & Pipeline Management: Proactively collaborate with business stakeholders across Ocado Retail to identify processes, decision-points, and workflows that can be augmented or automated using agentic AI solutions.

• Cross-Functional Collaboration: Act as the critical connector between our Data Science teams (who build underlying models/algorithms) and business units, translating technical capabilities into practical, value-adding applications.

• Governance, Compliance & Security: Partner closely with IT, Data Governance, and InfoSec teams to ensure all AI deployments adhere to strict security, privacy, and ethical standards, establishing robust guardrails for agentic behaviours.

• UI & Micro-App Delivery: Lead a software development team to design and build intuitive User Interfaces (UIs) and lightweight micro-applications, ensuring that complex AI capabilities are accessible, highly usable, and seamlessly integrated into daily business workflows.

• Large-Scale Augmentation: Oversee the scaling and integration of agentic tools into core enterprise systems to deliver significant, measurable productivity gains and smarter decision-making.

• MVP to Production Lifecycle: Define minimum viable products (MVPs) for rapid testing and feedback, and establish a clear framework for measuring, monitoring, and optimising the business value of AI tools post-rollout.

Who you are

• AI-Literate Product Leader: You have a solid background in product management with a track record of deploying data-driven, machine learning, or artificial intelligence products.

• Value-First Thinker: You understand that AI is a tool, not a goal; you excel at finding the right balance between technical novelty and tangible operational/commercial impact.

• Strong Collaborator & Negotiator: You are highly effective at navigating complex stakeholder landscapes, working seamlessly with data scientists, platform engineers, security specialists, and business operators.

• UX/UI Mindset: You understand how to make complex backend logic simple for end-users, guiding developers to build clean, functional front-ends and micro-apps.

• Governance Savvy: You possess a strong understanding of technical risk, data privacy, and the compliance requirements associated with deploying LLMs and agentic workflows in an enterprise environment.

• Pragmatic and Agile: You thrive in a fast-paced environment and are skilled at defining thin, iterative slices of work to test hypotheses quickly.

What’s in it for you

By joining Ocado Retail, you’ll have the chance to experience life at the world’s largest online retailer, work with an amazing bunch of people who challenge what’s possible each day, and grow your skills and career in online retail. You’ll also be part of our AI Academy, a dedicated learning journey designed to empower every colleague with the smart technology skills of the future.

If that’s not enough to tempt you, you’ll also get access to loads of great benefits to sweeten the deal. Here’s a taste of what we offer:

Health & Wellbeing: Private medical insurance with option to add your family, Digital GP appointments, market-leading family policies, mental health support, discounted gym memberships, dental insurance, and more.

Spend & Save: Annual bonus scheme split between personal and business objectives, recognition with reward platform, up to 7% matched pension contributions, 15% Ocado discount, 20% M&S discount, free breakfast every day in the office, electric vehicle leasing scheme, and free shuttle bus from Hatfield station to the office.

Never miss the moments that matter: Hybrid working, 26 days holiday plus 8 flexible bank holidays, options to buy extra holiday, 2 weeks work from anywhere, and lifestyle break opportunities.

Our Hiring Process

Lucky for us, we receive a high volume of applications and genuinely appreciate the time and effort invested by every candidate. To ensure a fair and thorough process, every application is reviewed by a member of our team. If your skills and experience are a strong match, a Talent Partner will contact you to discuss the role and guide you through the next steps of our hiring process.

Your Application and AI

In the spirit of innovation, we welcome you to use AI tools in your application, just as we use them in our own business at Ocado Retail. However, as you leverage this technology, please don’t lose sight of the most important element: your unique self. Your experiences, passions, and personality are what truly set you apart. Ensure that your application still authentically conveys who you are and why you’re a great fit for us.

Everyone’s welcome

We’re an equal opportunities employer, which means that we make sure all potential colleagues are treated fairly and equally. We want to ensure everyone has a fair chance to apply; if you need this job description in an alternative format (e.g., larger print, different document type, etc.), please reach out to us at careers@ocadoretail.com and we’ll be happy to assist you, and if you require reasonable adjustments during the recruitment process, please let us know on the application form.

Digital Marketing Manager

Contract type: Permanent

Location: Hatfield (Hybrid working – 3 days in the office)

Working hours per week: 40 hours

Level: Manager

Application Closing Date: Wednesday 3rd June 2026

About us

Our mission is to deliver joy in every shop, through unbeatable choice, unrivalled service, and reassuringly good value. We’re also on a mission to empower our business with smart technology; we’ve recently launched our AI Academy, providing a tailored AI learning journey for every colleague.

We’re Ocado Retail, a market-leading joint venture between Ocado Group and M&S, and the world’s largest dedicated online supermarket, ocado.com. Not only is Ocado the only place to shop a full range of M&S food online, it’s also the home to the widest online supermarket range in the UK and champion of small, independent brands. We’re also the brains behind Zoom by Ocado, our same-day grocery delivery service.

About the team and the role

The Digital Marketing team is responsible for new customer acquisition and early customer retention across all channels. The Digital Marketing Manager will develop and execute new customer acquisition campaigns across Affiliates, Influencers & Retail Media. This hands-on role requires in-depth digital marketing expertise, experience supporting performance focused campaigns across the marketing mix, with management of multi-million pound annual budgets and a can-do attitude.

A key aspect of the role is strategising, launching and optimising campaigns across Affiliates, Influencers (partnership ads) & our Retail Media partners. They will work closely with the Digital Campaign & Martech teams as well as our internal creative partner, to create and optimise digital campaigns that align with our strategic goals of driving new customer acquisition, ROAS and LTV.

What you’ll do

• Lead on the strategy for Affiliates, Influencer & Real Media channels. Launch, monitor and optimise campaigns across the channels, to improve KPIs such as ROAS (return on ad spend), MOAS (margin over ad spend), FOV (first order value), FYV (first year value) and CPA (cost per acquisition)

• Test and launch new publishers/platforms to reach new audiences and drive incremental gains for the business

• Develop channel testing frameworks and partner closely with our Econometrician, MarTech team and Insights to drive the test and learn agenda

• Reporting – pull data for daily, weekly and monthly reports for both creative & performance. Working with them Insights & Econometric teams to track and analyse campaign performance

• Creative asset management, working closely with the Digital Campaign and in-house creative teams, for delivery on Partnership ads

• Understand Ocado’s customer segments – what makes them tick and how we can acquire and retain more of our priority segments

• Ad-doc tasks across the wider Digital Marketing team such as raising POs & invoicing

Who you are

• Proven experience of hands-on, dedicated experience managing and optimising significant budgets across Affiliates and partnership ads. Retail Media experience is desirable but not essential. Agency or in-house experience is acceptable

• A strong understanding of trading KPIs: CPA, ROAS, CPC, CTR, CPM, Conversion rate, margin and how to influence them

• Data-driven with strong analytical and problem-solving skills

• Collaborative – you possess excellent communication skills, capable of building productive relationships across the organisation

• Curious & eager to learn – you are naturally inquisitive and keep to up to date with the latest industry trends and news

• Proficiency in Excel / Google sheets

What’s in it for you

By joining Ocado Retail, you’ll have the chance to experience life at the world’s largest online retailer, work with an amazing bunch of people who challenge what’s possible each day, and grow your skills and career in online retail. You’ll also be part of our AI Academy, a dedicated learning journey designed to empower every colleague with the smart technology skills of the future.

If that’s not enough to tempt you, you’ll also get access to loads of great benefits to sweeten the deal. Here’s a taste of what we offer:

Health & Wellbeing: Private medical insurance with option to add your family, Digital GP appointments, market-leading family policies, mental health support, discounted gym memberships, dental insurance, and more.

Spend & Save: Annual bonus scheme split between personal and business objectives, recognition with reward platform, up to 7% matched pension contributions, 15% Ocado discount, 20% M&S discount, free breakfast every day in the office, electric vehicle leasing scheme, and free shuttle bus from Hatfield station to the office.

Never miss the moments that matter: Hybrid working, 26 days holiday plus 8 flexible bank holidays, options to buy extra holiday, 2 weeks work from anywhere, and lifestyle break opportunities.

Our Hiring Process

Lucky for us, we receive a high volume of applications and genuinely appreciate the time and effort invested by every candidate. To ensure a fair and thorough process, every application is reviewed by a member of our team. If your skills and experience are a strong match, a Talent Partner will contact you to discuss the role and guide you through the next steps of our hiring process.

Your Application and AI

In the spirit of innovation, we welcome you to use AI tools in your application, just as we use them in our own business at Ocado Retail. However, as you leverage this technology, please don’t lose sight of the most important element: your unique self. Your experiences, passions, and personality are what truly set you apart. Ensure that your application still authentically conveys who you are and why you’re a great fit for us.

Everyone’s welcome

We’re an equal opportunities employer, which means that we make sure all potential colleagues are treated fairly and equally. We want to ensure everyone has a fair chance to apply; if you need this job description in an alternative format (e.g., larger print, different document type, etc.), please reach out to us at careers@ocadoretail.com and we’ll be happy to assist you, and if you require reasonable adjustments during the recruitment process, please let us know on the application form.