Senior Buyer – Spirits, Ready to Drink and Tobacco

Contract type: Permanent

Location: Hatfield (Hybrid working -3 days in the office Monday, Tuesday, Wednesday)

Working hours per week: 40 hours

Level: Senior

Application closing date: Friday 30th May 2025

 

About us

 

Our mission is to deliver joy in every shop, through unbeatable choice, unrivalled service and reassuringly good value. 

 

We’re Ocado Retail, a market-leading, joint venture between Ocado Group and M&S and the world’s largest dedicated online supermarket ocado.com. Not only is Ocado.com the only place to shop a full range of M&S food online, it’s also the home to the widest online supermarket range in the UK and champion of small, independent brands. We’re also the brains behind Zoom by Ocado, our same-day grocery delivery service. 

 

About the team and the role

As a Senior Buyer, you will have accountability for a specified category within the commercial buying team. You will be responsible for Buying ensuring your supply base and the product range is optimised, proactively using data and analysis to maximise performance to and drive sales, profitability and share growth to support the growth to to support the overall Ocado Retail strategy and goals.

Spirits, Ready to Drink and Tobacco is a dynamic category that is currently performing ahead of the market, and we’re looking for a senior buyer to raise the bar even further. It’s a heavily branded area where building a strong trade plan is vital and has loads of space for creativity, be that cocktails trends,  securing exclusive launches or supporting small and upcoming suppliers.  This role sits in our  BWS Buying team where our vision is to go beyond the bottle to provide  an excellent shopper experience to help our customers find the right drink for  every occasion – we are a fast paced & proactive team where we value collaboration and enjoyment of the fantastic category we operate in 

 

What you’ll do

 

• Manage the category P&L and deliver against KPIs
• Complete category reviews to refine range and align to the business and category strategy
• Plan and deliver trade, promotions and events plan
• Identify and deliver opportunities to drive customer penetration 
• Identify and deliver opportunities to improve all-in margin, negotiate with suppliers to deliver savings 
• Negotiate with suppliers to agree and deliver market-leading plans aligned to the customer plan and category strategy.
• Analyse and assess performance issues and opportunities using data and reporting tools, devise and implement solutions
• Identify, analyse and source first-to-market / Ocado exclusive product innovation using customer, market and supplier insights to guide decision making
• Ensure range changes are aligned to the category and business strategy
• Work closely with supply chain colleagues and the supplier base to ensure best in class availability
• Work closely with our e-comm team to deliver merchandising solutions for the category and customer
• Collaborate with the M&S team under the JV terms 
• Identify and create plans to mitigate potential issues / events that may impact supply
• Adhering to all Ocado policies, storage and handover protocols and successfully completing all of your training so that you have zero GSCOP breaches. Ensuring all agreements are recorded in writing, reporting GSCOP complaints to Legal within 48 hours of receipt
• Following our Business Code of Conduct and always acting with integrity and due diligence

 

Who you are

• Significant retail buying experience and existing Senior Buyer experience required, ideally with large branded suppliers 
• Excited about working in retail and food
• Proficient in Excel, with prior experience working with customer insights, transactional or financial data
• Leadership capability/people management
• Influencing and stakeholder management
• Very strong negotiation skills and commercial acumen
• Project management capability
• Able to analyse complex sets of data
• Ideal experience is a background of buying products with Duty taxes 
• Ideal experience would be WSET level 2 or above in Spirits

 

What’s in it for you

 

By joining Ocado Retail you’ll have the chance to experience life at the world’s largest online retailer, work with an amazing bunch of people who challenge what’s possible each day and grow your skills and career in online retail. 

 

If that’s not enough to tempt you, you’ll also get access to loads of great benefits to sweeten the deal. Here’s a taste of what we offer:

 

Health & Wellbeing: Private medical insurance with option to add your family, Digital GP appointments, market leading family policies, mental health support, discounted gym memberships, dental insurance and more. 

 

Spend & Save: Annual bonus scheme split between personal and business objectives, recognition with reward platform, up to 7% matched pension contributions, 15% Ocado discount, 20% M&S discount, free breakfast everyday in the office, electric vehicle leasing scheme and free shuttle bus from Hatfield station to the office.  

 

Never miss the moments that matter: Blended/Hybrid working, 26 days holiday plus 8 flexible bank holidays , options to buy extra holiday, 2 weeks work from anywhere and lifestyle break opportunities. 

 

Our Hiring Process

 

Lucky for us, we get loads of great applications and we really appreciate that so many people put the time and effort in to apply. To recognise that, we treat all applications respectfully and fairly. So, if yours stands out, you’ll follow our standard hiring process – one of our Talent Partners will talk you through this in an initial call. 

 

Everyone’s welcome

 

We’re an equal opportunities employer. That means that we make sure all potential colleagues are treated fairly and equally. If you require reasonable adjustments during the recruitment process, please let us know on the application form

#LI-JS1

Senior Customer Strategy & Business Manager

Contract type: Permanent

Location: Hatfield  (Hybrid working – 3 days in the office)

Working hours per week: 40 hours

Application closing date: Wednesday 28th May 2025

About us

Our mission is to deliver joy in every shop, through unbeatable choice, unrivaled service, and reassuringly good value. 

We’re Ocado Retail, a market-leading, joint venture between Ocado Group and M&S and the world’s largest dedicated online supermarket ocado.com. Not only is Ocado.com the only place to shop a full range of M&S food online, but it’s also the home to the widest online supermarket range in the UK and champion of small, independent brands. We’re also the brains behind Zoom by Ocado, our same-day grocery delivery service. 
 

About the team and the role

At Ocado we are always looking to bring onboard the best and brightest talent. We’re looking for an ambitious leader to partner with our Chief Customer Officer as Senior Customer Strategy & Business Manager, to support in the creation and delivery of our future customer strategy. Experience is less important than attitude and toolkit.

In this role you will be getting in ‘at the ground floor’; partnering with our Customer leadership team as we look to deliver Ocado’s next stage of growth. We are ideally looking for an individual who would be excited and able to transition into a significant operational leadership role in the future.

The Senior Customer Strategy & Business Manager is a strategic ‘right hand’ to the Chief Customer Officer and Customer senior leadership team. You will do this by ensuring focus, alignment, and execution across a fast-moving portfolio. You will drive the leadership operating rhythm, manage cross-functional initiatives, and act as a trusted thought partner on priorities and decisions. With a sharp eye on organisational health, you will help amplify the impact of the leadership team. This role is a significant ‘force multiplier’. This is a high-trust, high-impact role at the heart of our brand, and in return you will work on some of our most ambitious and interesting projects, have significant exposure to leaders across the organisation, and gain a deep understanding of how the Customer function operates.

Responsibilities

• Customer and go-to-market strategy – help identify new opportunities and propositions to better serve Ocado’s customers, and support our growth.
• Strategy execution and delivery – co-own the planning, tracking, and follow-through on strategic priorities. Act as an executive portfolio management office for our most important projects.
• Thought partnership and decision support – support Chief Customer Officer in strategy development. Act as a sounding board for major decisions by bringing clarity, structured thinking, and data where needed. This may include writing the narrative and storytelling for the customer organisation, including vision decks, quarterly updates, team town halls.
• Customer function performance management and operating rhythm – Help Chief Customer Officer and senior leaders to manage functional performance by helping to break functional programs into weekly, monthly and quarterly KPIs. Set up and run leadership cadence. Work with the Customer senior leadership team to ensure their teams remain focused on what matters, identifies signals from noise, and flags any issues where they arise.
• Board and exco relationships – help prepare briefing documents and synthesised insights ahead of key leadership or board discussions.
• Special projects – pick up important or sensitive opportunities as they arise. This may include incubating projects in their very early stage, or it may include being parachuted into projects that require a new home.
• Connective tissue – support the Chief Customer Officer and Customer SLT by building strong peer relationships across critical functions, including Commercial, Finance, Logistics and Tech teams.

Requirements

• Strategy consulting / Professional services background
• A critical and creative thinker – able to absorb complex data and build innovative strategies
• Experience operating in a fast pace of change organisation (ie Retail, Tech, Marketplaces etc)
• Excellent verbal, written and interpersonal skills
• Excellent stakeholder management and relationship-building skills
• A passion for progression within the world of customer

What’s in it for you

By joining Ocado Retail you’ll have the chance to experience life at the world’s largest online retailer, work with an amazing bunch of people who challenge what’s possible each day, and grow your skills and career in online retail. 

If that’s not enough to tempt you, you’ll also get access to loads of great benefits to sweeten the deal. Here’s a taste of what we offer:

Health & Wellbeing: Private medical insurance with the option to add your family, Digital GP appointments, market-leading family policies, mental health support, discounted gym memberships, dental insurance, and more. 

Spend & Save: Annual bonus scheme split between personal and business objectives, recognition with reward platform, up to 7% matched pension contributions, 15% Ocado discount, 20% M&S discount, free breakfast every day in the office, electric vehicle leasing scheme and free shuttle bus from Hatfield station to the office.  

Never miss the moments that matter: Blended/Hybrid working, 26 days holiday plus 8 flexible bank holidays, options to buy an extra holiday, 2 weeks work from anywhere, and lifestyle break opportunities. 

Our Hiring Process

Lucky for us, we get loads of great applications and we really appreciate that so many people put the time and effort in to apply. To recognise that, we treat all applications respectfully and fairly. So, if yours stands out, you’ll follow our standard hiring process – one of our Talent Partners will talk you through this in an initial call. 

Everyone’s welcome

We’re an equal opportunities employer. That means that we make sure all potential colleagues are treated fairly and equally. If you require reasonable adjustments during the recruitment process, please let us know on the application form.

Finance Systems & Data Senior Analyst – Oracle Infrastructure Cloud (12 Month FTC)

Contract type: Fixed Term Contract (12 Month FTC)
Location: Hatfield (hybrid working – 3 days in the office)
Working hours per week: 40 hours
Level: Senior
Application closing date: Wednesday 4th June 2025

About us
Our mission is to deliver joy in every shop, through unbeatable choice, unrivaled service, and reassuringly good value. 
We’re Ocado Retail, a market-leading, joint venture between Ocado Group and M&S and the world’s largest dedicated online supermarket ocado.com. Not only is Ocado.com the only place to shop a full range of M&S food online, but it’s also the home to the widest online supermarket range in the UK and champion of small, independent brands. We’re also the brains behind Zoom by Ocado, our same-day grocery delivery service. 

About the team and the role
We seek a highly skilled Oracle PaaS Architect to lead the design, development, and deployment of integrations, extensions, and reporting solutions for Oracle Fusion ERP and SCM. The ideal candidate will have extensive experience with Oracle Integration Cloud (OIC), EDI integrations, and Oracle PaaS technologies, with a strong preference for experience integrating Google Cloud Platform (GCP) & EDI using the OIC Adapter.

This role requires a deep understanding of Oracle Fusion applications, middleware technologies, and cloud-native integration patterns to drive digital transformation and streamline business processes.

What you’ll do

• Architect and implement Oracle PaaS solutions, including integrations, extensions, and reporting for Oracle Fusion ERP and SCM.
• Design and develop OIC-based integrations to connect Oracle Fusion with external applications, including EDI integrations with third-party vendors and partners.
• Lead the design, development, and governance of integrations between GCP and Oracle Fusion ERP/SCM using OIC adapters.
• Define best practices, frameworks, and reusable components for Oracle PaaS-based integrations and extensions.
• Develop and optimize custom Oracle PaaS extensions using Oracle VBCS (Visual Builder Cloud Service), APEX, and Java Cloud Service.
• Ensure seamless data flow, synchronization, and transformation between Oracle Fusion and external systems, including B2B, B2C, and backend applications.
• Collaborate with business stakeholders, developers, and system integrators to translate business needs into technical designs.
• Provide guidance on security, scalability, and performance optimization for Oracle Cloud applications and integrations.
• Design and manage Fusion BI reports, OTBI, and BIP templates to support business intelligence and analytics needs.
• Stay up to date with Oracle Cloud releases, new features, and best practices to ensure optimal system performance and continuous improvement

Who you are

• Previous experience in enterprise application architecture with a focus on Oracle Fusion ERP and SCM.
• Previous hands-on experience with Oracle PaaS, OIC (Oracle Integration Cloud), and Oracle Cloud Infrastructure (OCI).
• Strong experience in EDI integrations (ANSI X12, EDIFACT, AS2, VANs, etc.) using OIC or other middleware solutions.
• Experience integrating Oracle Fusion ERP/SCM with third-party applications using OIC, REST, SOAP, and B2B Adapters.
• Proficiency in designing Oracle Fusion ERP and SCM Extensions using VBCS, APEX, or Java Cloud Service.
• Strong expertise in Fusion reporting tools such as BI Publisher (BIP), OTBI and Smart View.
• Strong knowledge of APIs, Web Services, and data transformation techniques for B2B, B2C, and enterprise integrations.
• Strong problem-solving and troubleshooting skills with a proactive approach to issue resolution.
• Ability to lead technical discussions, mentor teams, and provide architectural guidance.

Preferred Skills & Certifications:
Oracle Cloud Infrastructure (OCI) Certifications
Oracle Integration Cloud (OIC) Certification
Experience with Cloud Security and DevOps principles for Oracle PaaS solutions

What’s in it for you
By joining Ocado Retail you’ll have the chance to experience life at the world’s largest online retailer, work with an amazing bunch of people who challenge what’s possible each day, and grow your skills and career in online retail. 
If that’s not enough to tempt you, you’ll also get access to loads of great benefits to sweeten the deal. Here’s a taste of what we offer:
Health & Wellbeing: Private medical insurance with the option to add your family, Digital GP appointments, market-leading family policies, mental health support, discounted gym memberships, dental insurance, and more. 
Spend & Save: Recognition with reward platform, up to 7% matched pension contributions, 15% Ocado discount, 20% M&S discount, free breakfast every day in the office, electric vehicle leasing scheme and free shuttle bus from Hatfield station to the office.  
Never miss the moments that matter: Blended/Hybrid working, 26 days holiday plus 8 flexible bank holidays, options to buy an extra holiday, 2 weeks work from anywhere, and lifestyle break opportunities. 

Our Hiring Process
Lucky for us, we get loads of great applications and we really appreciate that so many people put the time and effort in to apply. To recognise that, we treat all applications respectfully and fairly. So, if yours stands out, you’ll follow our standard hiring process – one of our Talent Partners will talk you through this in an initial call. 

Everyone’s welcome
We’re an equal opportunities employer. That means that we make sure all potential colleagues are treated fairly and equally. If you require reasonable adjustments during the recruitment process, please let us know on the application form.

#LI-JS1

Payroll Advisor & Analyst 

Contract type: Permanent

Location: Hatfield  (Hybrid working – 3 days in the office)

Working hours per week: 40 hours

Level: Associate

Application closing date: Wednesday 4th June 2025

About us

Our mission is to deliver joy in every shop, through unbeatable choice, unrivaled service, and reassuringly good value. 

We’re Ocado Retail, a market-leading, joint venture between Ocado Group and M&S and the world’s largest dedicated online supermarket ocado.com. Not only is Ocado.com the only place to shop a full range of M&S food online, but it’s also the home to the widest online supermarket range in the UK and champion of small, independent brands. We’re also the brains behind Zoom by Ocado, our same-day grocery delivery service. 

 

About the team and the role

We are looking for a motivated individual who will be responsible for all areas of Payroll for the business as well as supporting the Central Costs team with financial analysis & insight. You will be processing Monthly & Lunar payrolls for our Head Office & Customer Hub teams through our payroll system Cintra and building strong relationships with both internal teams and external provider to ensure accurate and timely payroll operations. You will also have the opportunity to business partner with Heads of Department ensuring central costs are within budget and to identify any opportunities and savings. You will be encouraged to review existing processes and drive continuous improvements across both payroll operations & central costs. The role will report to the Finance Manager.
 

What you’ll do

Monthly and Lunar Payroll:

• Checking and processing new starters, leavers & amendments (Bonus pay, pay increase, sickness, overtime etc.)
• Checking and processing salary sacrifice schemes and deductions
• Pension processing and support
• Processing family leave agreements
• Preparation of P11d’s and PSA (PAYE Settlement agreements)
• General payroll related queries & supporting the People team with ad hoc queries 
• Liaising with accounting team on monthly journals & balance sheet reconciliations & managing payroll controls
• Support with continued Payroll project work & ad hoc analysis

Finance Analyst:

• Prepare monthly cost centre reports and variance analysis for heads of departments
• Business partner with cost centre owners / heads of departments to ensure accurate cost control & forecasting
• Liaise with the People team to ensure accurate cost centre mappings and people movements
• Supporting the Finance Manager to review existing processes and implement improvements
• Drive continuous improvement in financial processes and reporting

 

Who you are

• Strong experience of working with Monthly & Lunar Payroll
• Advanced knowledge of Payroll techniques, legislation and principles
• Knowledge of Cintra Payroll / Sage HR
• Experience working with financial systems (e.g., SAP, Oracle, Hyperion, or similar)
• Strong Excel skills (Vlookup, Pivot tables, Sumifs)
• Excellent communication skills and the ability to build relationships with key stakeholders
• Methodical, detailed and organised with a keen eye for detail
• Ability to work independently, prioritise workload, and meet tight deadlines

 

What’s in it for you

By joining Ocado Retail you’ll have the chance to experience life at the world’s largest online retailer, work with an amazing bunch of people who challenge what’s possible each day, and grow your skills and career in online retail. 

If that’s not enough to tempt you, you’ll also get access to loads of great benefits to sweeten the deal. Here’s a taste of what we offer:

Health & Wellbeing: Private medical insurance with the option to add your family, Digital GP appointments, market-leading family policies, mental health support, discounted gym memberships, dental insurance, and more. 

Spend & Save: Annual bonus scheme split between personal and business objectives, recognition with reward platform, up to 7% matched pension contributions, 15% Ocado discount, 20% M&S discount, free breakfast every day in the office, electric vehicle leasing scheme and free shuttle bus from Hatfield station to the office.  

Never miss the moments that matter: Blended/Hybrid working, 26 days holiday plus 8 flexible bank holidays, options to buy an extra holiday, 2 weeks work from anywhere, and lifestyle break opportunities. 

 

Our Hiring Process

Lucky for us, we get loads of great applications and we really appreciate that so many people put the time and effort in to apply. To recognise that, we treat all applications respectfully and fairly. So, if yours stands out, you’ll follow our standard hiring process – one of our Talent Partners will talk you through this in an initial call. 

 

Everyone’s welcome

We’re an equal opportunities employer. That means that we make sure all potential colleagues are treated fairly and equally. If you require reasonable adjustments during the recruitment process, please let us know on the application form.

#LI-JS1

Senior Finance Analyst – Central Costs

Contract type: Fixed Term Contract (6 months)

Location: Hatfield (Hybrid working -3 days in the office)

Working hours per week: 40 hours

Level: Associate

Application closing date: Wednesday 4th June

 

About us

 

Our mission is to deliver joy in every shop, through unbeatable choice, unrivalled service and reassuringly good value. 

 

We’re Ocado Retail, a market-leading, joint venture between Ocado Group and M&S and the world’s largest dedicated online supermarket ocado.com. Not only is Ocado.com the only place to shop a full range of M&S food online, it’s also the home to the widest online supermarket range in the UK and champion of small, independent brands. We’re also the brains behind Zoom by Ocado, our same-day grocery delivery service. 

 

About the team and the role

 

We are looking for a motivated individual who will be responsible for all areas of central costs for the business, both own and recharges from Ocado Group. You will have the opportunity to business partner with the Senior Leadership Team ensuring central costs are within budget and to identify any opportunities and savings. You will be encouraged to review existing processes and drive continuous improvements. The role will report to the Finance Manager.

 

What you’ll do

 

• Prepare analysis of the monthly central cost spend including any variances to budget with value adding commentary.
• Business partner with the ACE team (Accounting Centre of Excellence) during month end close and to provide support with monthly controls.
• Monthly review of costs with members of the Senior Team providing insight and support for flash reporting & on landing within budget.
• Business partner with Cost Centre owners & Heads of Departments to ensure accurate cost control & forecasting.
• Business partner with Ocado Group to ensure recharges are correct whilst providing challenge on any variances.
• Liaise with the People team to ensure accurate cost centre mappings and people movements.
• Supporting the Finance Manager to review existing processes and implement improvements.
• Assist in the development of new financial models, tools, and reports to improve visibility and efficiency.
• Drive continuous improvement in financial processes and reporting.

 

Who you are

 

• Qualified ACA/CIMA/ACCA 
• Advanced Excel skills and experience working with financial systems (e.g., SAP, Oracle, Hyperion, or similar)
• Experience of budgeting and forecasting
• Excellent communication skills and the ability to build relationships with key stakeholders 
• Methodical, detailed and organised with a keen eye for detail
• Strong understanding of central/overhead cost structures and allocations
• Ability to work independently, prioritize workload, and meet tight deadlines

 

What’s in it for you

 

By joining Ocado Retail you’ll have the chance to experience life at the world’s largest online retailer, work with an amazing bunch of people who challenge what’s possible each day and grow your skills and career in online retail. 

 

If that’s not enough to tempt you, you’ll also get access to loads of great benefits to sweeten the deal. Here’s a taste of what we offer:

 

Health & Wellbeing: Private medical insurance with option to add your family, Digital GP appointments, market leading family policies, mental health support, discounted gym memberships, dental insurance and more. 

 

Spend & Save: Up to 7% matched pension contributions, 15% Ocado discount, 20% M&S discount, free breakfast everyday in the office, electric vehicle leasing scheme and free shuttle bus from Hatfield station to the office. 

 

Never miss the moments that matter: Blended/Hybrid working, 26 days holiday plus 8 flexible bank holidays , options to buy extra holiday, 2 weeks work from anywhere and lifestyle break opportunities. 

 

Our Hiring Process

 

Lucky for us, we get loads of great applications and we really appreciate that so many people put the time and effort in to apply. To recognise that, we treat all applications respectfully and fairly. So, if yours stands out, you’ll follow our standard hiring process – one of our Talent Partners will talk you through this in an initial call. 

 

Everyone’s welcome

 

We’re an equal opportunities employer. That means that we make sure all potential colleagues are treated fairly and equally. If you require reasonable adjustments during the recruitment process, please let us know on the application form.

#LI-JS1

 

Customer Hub Team Manager (Late Shift)

Contract type: Permanent 

Location: Sunderland  (Office based)

Working hours per week: 40 hours (between 3pm and 12am, 5 days out of 7 – weekend work on rotation)

Level: Manager

Application closing date: Wednesday 14th May

About us

Our mission is to deliver joy in every shop, through unbeatable choice, unrivalled service and reassuringly good value. 

We’re Ocado Retail, a market-leading, joint venture between Ocado Group and M&S and the world’s largest dedicated online supermarket ocado.com. Not only is Ocado.com the only place to shop a full range of M&S food online, it’s also the home to the widest online supermarket range in the UK and champion of small, independent brands. We’re also the brains behind Zoom by Ocado, our same-day grocery delivery service. 
 

About the team and the role

We have a brilliant opportunity for a dedicated and experienced team manager to join us at our award-winning Ocado Customer Hub based in Sunderland city centre.

As a brand ambassador and leader, an Ocado Customer Hub Team Manager is responsible for coaching our Customer Hub Advisors to deliver unrivaled customer service in all interactions with customers, across all channels of communication.

What you’ll do

• Coach, develop and manage a team of Customer Advisors so that they can deliver joy to our customers
• Work closely with a Performance Coach so that your team are supported to bring their best self 
• Engage with customers that require extra help on those trickier contacts
• Work with a community of like-minded managers, operations managers and wider stakeholders on activities that will make a difference to your team and our customers

Who you are

• Experience of managing and coaching a team in a fast-paced environment
• Strong contact centre experience
• Inspired by developing employees linked to their career aspirations
• Excited by the opportunity to contribute to our award winning customer experience
• Genuine desire for continuous improvement for all colleagues
• Experience of using wellbeing tools to positively impact your team’s engagement

What’s in it for you

By joining Ocado Retail you’ll have the chance to experience life at the world’s largest online retailer, work with an amazing bunch of people who challenge what’s possible each day and grow your skills and career in online retail. 

If that’s not enough to tempt you, you’ll also get access to loads of great benefits to sweeten the deal. Here’s a taste of what we offer:

Health & Wellbeing: Healthcare Cash Plan with the option to add your family, Digital GP appointments, market-leading family policies, mental health support, discounted gym memberships, dental insurance, and more.
Spend & Save: Recognition with reward platform, up to 7% matched pension contributions, 15% Ocado discount, 20% M&S discount
Never miss the moments that matter: 33 days holiday including bank holidays & options to buy extra holiday

Our Hiring Process

Lucky for us, we get loads of great applications and we really appreciate that so many people put the time and effort in to apply. To recognise that, we treat all applications respectfully and fairly. So, if yours stands out, you’ll follow our standard hiring process – one of our Talent Partners will talk you through this in an initial call. 

Everyone’s welcome

We’re an equal opportunities employer. That means that we make sure all potential colleagues are treated fairly and equally. If you require reasonable adjustments during the recruitment process, please let us know on the application form.

#LI-LC1

 

Customer Hub Team Manager (Customer Success Team)

Contract type: Permanent

Location: Sunderland  (Office based)

Working hours per week: 40 hours (between 9am and 7pm, 5 days out of 7 – weekend work on rotation)

Level: Manager

Application closing date: Monday 7th April

About us

Our mission is to deliver joy in every shop, through unbeatable choice, unrivalled service and reassuringly good value. 

We’re Ocado Retail, a market-leading, joint venture between Ocado Group and M&S and the world’s largest dedicated online supermarket ocado.com. Not only is Ocado.com the only place to shop a full range of M&S food online, it’s also the home to the widest online supermarket range in the UK and champion of small, independent brands. We’re also the brains behind Zoom by Ocado, our same-day grocery delivery service. 

 

About the team and the role

We have a brilliant opportunity for a dedicated and experienced team manager to join us at our award-winning Ocado Customer Hub based in Sunderland city centre.

As a brand ambassador and leader, an Ocado Customer Hub Team Manager is responsible for coaching our Customer Hub Advisors to deliver unrivaled customer service in all interactions with customers, across all channels of communication.

What you’ll do

• Coach, develop and manage a team of outbound Customer Advisors so that they can deliver joy to our customers
• Work closely with a Performance Coach so that your team are supported to bring their best self 
• Engage with customers that require extra help on those trickier contacts
• Work with a community of like-minded managers, operations managers and wider stakeholders on activities that will make a difference to your team and our customers

Who you are

• Experience of managing and coaching outbound teams in a fast-paced environment
• Strong contact centre experience
• Inspired by developing employees linked to their career aspirations
• Excited by the opportunity to contribute to our award winning customer experience
• Genuine desire for continuous improvement for all colleagues
• Experience of using wellbeing tools to positively impact your team’s engagement

What’s in it for you

By joining Ocado Retail you’ll have the chance to experience life at the world’s largest online retailer, work with an amazing bunch of people who challenge what’s possible each day and grow your skills and career in online retail. 

If that’s not enough to tempt you, you’ll also get access to loads of great benefits to sweeten the deal. Here’s a taste of what we offer:

Health & Wellbeing: Healthcare Cash Plan with the option to add your family, Digital GP appointments, market-leading family policies, mental health support, discounted gym memberships, dental insurance, and more.
Spend & Save: Recognition with reward platform, up to 7% matched pension contributions, 15% Ocado discount, 20% M&S discount
Never miss the moments that matter: 33 days holiday including bank holidays & options to buy extra holiday

Our Hiring Process

Lucky for us, we get loads of great applications and we really appreciate that so many people put the time and effort in to apply. To recognise that, we treat all applications respectfully and fairly. So, if yours stands out, you’ll follow our standard hiring process – one of our Talent Partners will talk you through this in an initial call. 

Everyone’s welcome

We’re an equal opportunities employer. That means that we make sure all potential colleagues are treated fairly and equally. If you require reasonable adjustments during the recruitment process, please let us know on the application form.

#LI-LC1

 

Senior Finance Analyst – FP&A Reporting (6 Month FTC)

Contract type: Permanent

Location: Hatfield

Working hours per week: 40 hours

Level: Associate

Application closing date: Monday 31st March 2025

 

About us

 

Our mission is to deliver joy in every shop, through unbeatable choice, unrivalled service and reassuringly good value. 

 

We’re Ocado Retail, a market-leading, joint venture between Ocado Group and M&S and the world’s largest dedicated online supermarket ocado.com. Not only is Ocado.com the only place to shop a full range of M&S food online, it’s also the home to the widest online supermarket range in the UK and champion of small, independent brands. We’re also the brains behind Zoom by Ocado, our same-day grocery delivery service. 

 

About the team and the role

 

At ORL, the FP&A and Finance Systems team is split into 3 teams: Reporting, Planning and Finance Systems and ensure the C-Suite is equipped with the insight it needs for strategic and tactical decision making through KPIs, data visualisation and story telling in our Board Reporting, Budgets, Forecasts and 5 year planning.

 

This role sits in the Reporting team, and plays a crucial role in understanding the levers of successful performance in our growth and profitability objectives. The team is agile, it has high exposure, a mindset of continuous improvement and enables a fantastic overview of the full business P&L and balance sheet.

 

What you’ll do

 

• With support from the FP&A Graduate Analyst, preparation and coordination of Weekly Trade reporting with key responsibility to deliver insightful analysis on performance trends 
• Lead on key Finance projects outside of the routine FP&A deliverables
• Develop reports and analysis to give insight into commercial performance and operational cost base by key drivers
• Delivery of month-end performance packs presented to the board and the leadership team
• Support the FP&A Manager to evolve current ways of working and improve Finance processes
• Dotted-line coaching and supporting responsibilities for the FP&A Graduate Analyst 

 

Who you are

 

Essential

• Strong academics
• Strong Excel skills
• Highly numerate and analytical with a keen eye for detail that is deadline focused and goal oriented
• Enthusiastic to learn
• Qualified CIMA/ACA/ACCA

Desirable

• Experience using Hyperion (Consolidation, Planning and Budgeting system)
• Experience using data / Power BI tools (e.g Tableau)
• Experience of reporting, analysis and commentary / story telling

 

What’s in it for you

 

By joining Ocado Retail you’ll have the chance to experience life at the world’s largest online retailer, work with an amazing bunch of people who challenge what’s possible each day and grow your skills and career in online retail. 

 

If that’s not enough to tempt you, you’ll also get access to loads of great benefits to sweeten the deal. Here’s a taste of what we offer:

 

Health & Wellbeing: Private medical insurance with option to add your family, Digital GP appointments, market leading family policies, mental health support, discounted gym memberships, dental insurance and more. 

 

Spend & Save: Annual bonus scheme split between personal and business objectives, recognition with reward platform, up to 7% matched pension contributions, 15% Ocado discount, 20% M&S discount, free breakfast everyday in the office, electric vehicle leasing scheme and free shuttle bus from Hatfield station to the office.  

 

Never miss the moments that matter: Blended/Hybrid working, 26 days holiday plus 8 flexible bank holidays , options to buy extra holiday, 2 weeks work from anywhere and lifestyle break opportunities. 

 

Our Hiring Process

 

Lucky for us, we get loads of great applications and we really appreciate that so many people put the time and effort in to apply. To recognise that, we treat all applications respectfully and fairly. So, if yours stands out, you’ll follow our standard hiring process – one of our Talent Partners will talk you through this in an initial call. 

 

Everyone’s welcome

 

We’re an equal opportunities employer. That means that we make sure all potential colleagues are treated fairly and equally. If you require reasonable adjustments during the recruitment process, please let us know on the application form.

#LI-JS1

FP&A Manager (12 Month FTC)

Contract type: Fixed Term Contract (12 months)

Location: Hatfield  (Hybrid working – 3 days in the office)

Working hours per week: 40 hours

Level: Finance Manager

Application closing date: Friday 21st March 2025

 

About us

 

Our mission is to deliver joy in every shop, through unbeatable choice, unrivalled service and reassuringly good value. 

 

We’re Ocado Retail, a market-leading, joint venture between Ocado Group and M&S and the world’s largest dedicated online supermarket ocado.com. Not only is Ocado.com the only place to shop a full range of M&S food online, it’s also the home to the widest online supermarket range in the UK and champion of small, independent brands. We’re also the brains behind Zoom by Ocado, our same-day grocery delivery service. 
 

About the team and the role

At ORL, the FP&A and Finance Systems team is split into 3 teams: Reporting, Planning and Finance Systems and ensure the C-Suite is equipped with the insight it needs for strategic and tactical decision making.

This role sits in the Planning team, and plays a crucial role in understanding the levers of successful performance in our growth and profitability objectives. The team is agile, it has high exposure, a mindset of continuous improvement and enables a fantastic overview of the full business P&L and balance sheet.
 

What you’ll do

 

Budgeting:

• Lead the annual budget planning process, collaborating with senior department heads across the business
• Produce achievable budgets, as well as identifying areas of opportunities 
• Develop and maintain budget models, ensuring accuracy and consistency.
• Prepare budget reports and presentations for senior management and ORL’s Board

Forecasting:

• Supporting monthly re-forecasts.
• Provide actionable insights into future performance.
• Analyse forecast variances and identify potential risks and opportunities.
• Collaborate with other departments to gather data and refine forecast accuracy.

Long-Term Strategic Planning (Five-Year Plan):

• Lead the development of the company's five-year strategic financial plan.
• Conduct in-depth financial analysis to support strategic initiatives.
• Develop financial models to evaluate different strategic scenarios.
• Collaborate with senior management (CEO, CFO) to translate strategy into numbers 
• Prepare presentations for senior management and ORL’s Board

Management and Mentorship:

• Supervise and mentor one direct report, providing guidance and support for their professional development.
• Conduct performance reviews and provide constructive feedback.

Other Responsibilities:

• Conduct ad-hoc financial analysis as needed.
• Identify and implement process improvements within the FP&A function.
• Collaborate with other departments to support business decision-making.

 

Who you are

 

• End to end P&L business partnering experience
• Strategic mindset
• Presentational experience to C-suite, bridging modelling work to leadership narrative
• Strong excel modelling 
• Retail / online retail experience highly beneficial
• Agile and pragmatic to find practical solutions to fast paced environment

 

What’s in it for you

 

By joining Ocado Retail you’ll have the chance to experience life at the world’s largest online retailer, work with an amazing bunch of people who challenge what’s possible each day and grow your skills and career in online retail. 

 

If that’s not enough to tempt you, you’ll also get access to loads of great benefits to sweeten the deal. Here’s a taste of what we offer:

 

Health & Wellbeing: Private medical insurance with option to add your family, Digital GP appointments, market leading family policies, mental health support, discounted gym memberships, dental insurance and more. 

 

Spend & Save: Annual bonus scheme split between personal and business objectives, recognition with reward platform, up to 7% matched pension contributions, 15% Ocado discount, 20% M&S discount, free breakfast everyday in the office, electric vehicle leasing scheme and free shuttle bus from Hatfield station to the office.  

 

Never miss the moments that matter:  Hybrid working, 26 days holiday plus 8 flexible bank holidays , options to buy extra holiday, 2 weeks work from anywhere and lifestyle break opportunities. 

 

Our Hiring Process

 

Lucky for us, we get loads of great applications and we really appreciate that so many people put the time and effort in to apply. To recognise that, we treat all applications respectfully and fairly. So, if yours stands out, you’ll follow our standard hiring process – one of our Talent Partners will talk you through this in an initial call. 

 

Everyone’s welcome

 

We’re an equal opportunities employer. That means that we make sure all potential colleagues are treated fairly and equally. If you require reasonable adjustments during the recruitment process, please let us know on the application form.

#LI-JS1

 

L1 Buyer – Chilled Prepared Foods

Contract type: Permanent

Location: Hatfield (Hybrid working – 3 days in the office)

Working hours per week: 40 hours

Level: Associate

Application closing date: Wednesday 12th March 2025

About us

Our mission is to deliver joy in every shop, through unbeatable choice, unrivaled service, and reassuringly good value. 

We’re Ocado Retail, a market-leading, joint venture between Ocado Group and M&S and the world’s largest dedicated online supermarket ocado.com. Not only is Ocado.com the only place to shop a full range of M&S food online, but it’s also the home to the widest online supermarket range in the UK and champion of small, independent brands. We’re also the brains behind Zoom by Ocado, our same-day grocery delivery service. 

 

About the team and the role

In this role you will be responsible for buying and managing our Chilled Prepared Foods category, ensuring both the supply base and your product range are optimised, proactively using data and analysis to maximise performance and drive sales, profitability, and share growth, all whilst supporting the overall Ocado Retail strategy.

What you’ll do

• Manage the category P&L and deliver against KPI's
• With support, complete category reviews to refine the range and align to the business and category strategy
• Deliver trade, promotions, and events plan
• Identify opportunities to improve all-in margin and, with support, negotiate with suppliers to deliver savings
• Analyse and assess performance issues and opportunities using data and reporting tools and, with support, devise and implement solutions

 

Who you are

• Entry level buying experience
• Excited about working in retail and commercial functions
• Able to analyse data
• Proficient in using excel and formulas 
• Passion for food, upcoming trends and innovation

  

What’s in it for you

By joining Ocado Retail you’ll have the chance to experience life at the world’s largest online retailer, work with an amazing bunch of people who challenge what’s possible each day, and grow your skills and career in online retail. 

If that’s not enough to tempt you, you’ll also get access to loads of great benefits to sweeten the deal. Here’s a taste of what we offer:

Health & Wellbeing: Private medical insurance with the option to add your family, Digital GP appointments, market-leading family policies, mental health support, discounted gym memberships, dental insurance, and more. 

Spend & Save: Annual bonus scheme split between personal and business objectives, recognition with reward platform, up to 7% matched pension contributions, 15% Ocado discount, 20% M&S discount, free breakfast every day in the office, electric vehicle leasing scheme and free shuttle bus from Hatfield station to the office.  

Never miss the moments that matter: Blended/Hybrid working, 26 days holiday plus 8 flexible bank holidays, options to buy an extra holiday, 2 weeks work from anywhere, and lifestyle break opportunities. 

 

Our Hiring Process

Lucky for us, we get loads of great applications and we really appreciate that so many people put the time and effort in to apply. To recognise that, we treat all applications respectfully and fairly. So, if yours stands out, you’ll follow our standard hiring process – one of our Talent Partners will talk you through this in an initial call. 

 

Everyone’s welcome

We’re an equal opportunities employer. That means that we make sure all potential colleagues are treated fairly and equally. If you require reasonable adjustments during the recruitment process, please let us know on the application form.

#LI-JS1